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Facilities
Property facilities
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Full-service spa
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Free WiFi
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24-hour front desk
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Terrace
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Garden
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Luggage storage
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Concierge service
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Picnic area
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Elevator
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Breakfast available (surcharge)
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Free newspapers in lobby
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Full-service spa
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Smoke-free property
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Tours/ticket assistance
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Free reception
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Conference center
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Snack bar/deli
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Free valet parking
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Airport transportation - pickup (surcharge)
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24-hour fitness facilities
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Property Description
Luxurious Spa and Recreation Facilities
Indulge in relaxation at our full-service spa and enjoy 3 indoor swimming pools and a 24-hour fitness center for your leisure.
Dining and Socializing Options
Savor delicious meals at our two restaurants, grab snacks at the cafe, and unwind at the bar/lounge or daily complimentary reception.
Convenience and Comfort
Benefit from complimentary wireless internet, concierge services, and a picnic area, while staying in well-equipped guestrooms with flat-screen TVs and daily housekeeping.
Unwind in style at Ella Mount Heaven Hotel and experience a perfect blend of comfort and luxury.
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Property Policies
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Pets
Pets not allowed
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Pets
No pets
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Noise policy
Noise-free rooms not guaranteed
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Smoking
No smoking
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Children and extra bed policy
Children welcome
Property policies
-
Pets
Pets not allowed
-
Pets
No pets
-
Noise policy
Noise-free rooms not guaranteed
-
Smoking
No smoking
-
Children and extra bed policy
Children welcome
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General
Professional property host/manager
Location
Guest Reviews
Beautiful view, serene. The room is spacious and clean woth adequate facilities. There was a very nice fruit plate on arrival. Staff was very friendly and helpful. Everyone. And very attentive.
Wifi is a bit patchy and no fridge in the room. I didn't ask for one and I'm sure if I did, they would've made a plan.
We liked it very much! Nice mountains around and absolute view. recommended for 100% nature seekers.
The worst hotel in the entire universe..toilet smelling..gave used soap wrapped in tissue, no fridge, no vanity, broken shower head, to go to toilet, have to cross wet shower floor, flies sitting all over breakfast food, no tissue, no face towel, no hand towel, reception did not talk, did not provide any information, asked bell boy about dinner, he said buffe, but when went to restaurant, no buffe..only fried rice and pasture..had to abandon the restaurant and went for dinner in the town. Booked for 2 night but had to change the hotel after 1 night..cannot stay in this horrible hotel..will ask hotels.com to refund my money..This hotel is worth nothing.
Very dirty. Terribly dirty. Very old.
Pictures on Expedia don't match reality. Bugs everywhere. Toilet fixtures old and damaged.
We couldn't even shower.
Wifi terrible.
I am trying to file a claim on this property for misleading and showing wrong information while booking.
Beautiful view but hotel is run down. Rooms were huge but there were bugs. The room pools were stagnant water and very dirty. Lots of stairs made it hard for elderly parents to navigate. Bathrooms were not clean and ver unpleasant
The hotel is tired and dusty. Everything was old and faded. The rooms may once have been grand and that has faded. Even though I had booked 2 nights and paid the room I booked wasn’t available when I arrived. The food was ordinary.
When we got to the hotel they 1st said they didn't do hotel's. Com so i was about to cancel my credit card as i thought i had been scammed had i done so it would have been very inconvenient. After 20 minutes of panicking the manager came over and said we did have a booking. If i had not paid upfront i would have walked out
NOT HAPPY 😡
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