AmericInn by Wyndham Holland MI

Construction and smell.

The security latch on the first room was broken and it smelled terrible

The bathroom/shower needs updating.

The breakfast was bad and there wasn’t enough food and juice. I was very disappointed in the quality of the food also.

The hotel did not smell good. I thought the hotel would be more appealing and nicer than it was.

With the renovation it wasn’t done properly. The only outlet in our bathroom was behind a new mirror which there was no way to use the outlet. To blow dry or curl my hair I had to go out in the room and there was no mirror. You could hear people in the hall at night so not ideal. Breakfast had lukewarm warm coffee and no fresh fruit and besides bananas which were in the fridge. Even though they are attempting renovations it’s very poorly done.

I chose to pay at the property, but my card was charged before I even arrived.

I arrived shortly after midnight, but the hotel marked my reservation as a no-show simply because it was after 12:00 AM. My companion had already arrived at the hotel, yet our reservation was still marked as a no-show.

The front desk staff only told us to contact Booking.com and did not offer any solution. Booking.com later canceled the reservation free of charge, but informed us that the hotel was responsible for processing the refund.

A no-show fee was still charged. I do not understand why I should have to pay a no-show fee when we actually arrived at the hotel and stayed there after making a new reservation.

This was a very frustrating and disappointing experience.

The spider webs all around the room. The carpet not vacuumed and the dirty bath. Cracked ceiling.

The rooms were humid and smelly. They were renovating so it also smelled like paint and there was debris everywhere. There were no towels in the room or at the pool. The poor girl working there seemed to be all alone.

I didn’t like the woman at reception when I checked in (or later when I had questions). The other staff members seemed nice. I didn’t like that there was no TV Channel guide in the room, and I was told that guide could be found on Channel 1 (I had to ask, because this information was also not in the room), however, channel 1 in my room was a broadcast channel, not a tv guide. They could do a lot better about providing information to guests in the rooms, with information about local restaurants and activities, as well as features within the hotel or room itself.

Despite doing an online check-in hours before arriving and letting them know we would be checking in at 11pm, when we arrived right on time, no one was at the front desk to give us our keys and the phone number provided to reach someone was just the front desk phone...which no one was at. We waited over 20 minutes for a staff member to show up, and when they finally did, no apology, no explanation. And we weren't the only guests waiting to check in. Totally unprofessional.

It was a bit too pricey for a normal "travell all day" hotel

I wish the breakfast was a little heartier. But again, for the price I paid, it was fine.