Comfort Suites Downtown

Hotels
•
Comfort Suites
7.2 (1444 reviews)
1214 Crescent Street , Montréal , ca

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Family rooms
Pets allowed
Fax/photocopying
Staff adhere to local safety protocols
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
Hand sanitizer in guest room and key areas
See all facilities

Review Highlights

Pros:
Great location
Spacious rooms
Good customer service
Cons:
Cleanliness issues
Rude staff
Misleading room condition

Categories

Cleanliness
5.16
Several reviews mentioned cleanliness issues, particularly regarding dirty carpets and poor overall room condition.
Service
8.13
Some comments indicated good customer service, although there were also mentions of rude staff.
Location
9.17
Location received numerous positive remarks for its proximity to attractions like the Bell Center.
Room Quality
6.12
Rooms were described as spacious, but there were complaints about difficulty managing heat and comfort of additional beds.
Amenities
7.15
Amenities such as the fridge and microwave were appreciated, though some guests found breakfast options limited.
Value for Money
7.61
Some reviews mentioned good value, but others indicated that the condition did not meet expectations.
Food and Beverage
7.16
Breakfast was noted positively by some but lacked variety as per others.
Overall Experience
7.13
While some enjoyed their stay, cleanliness concerns and misleading representations impacted the overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 04:43

Property Description

Convenient Location and Modern Amenities

Comfort Suites Downtown, situated on Crescent Street in Montreal, is the ideal choice for travelers seeking comfort and convenience. Just a short stroll from the Bell Centre, this hotel offers complimentary WiFi and a state-of-the-art fitness centre.

Cozy Rooms and Business Facilities

Each guest room at Comfort Suites Downtown features a cable TV and coffee maker, ensuring a relaxing stay. For business travelers, the hotel provides a well-equipped business centre, albeit at a surcharge.

Explore Montreal with Ease

Discover the vibrant city of Montreal effortlessly from this central location. Within a 15-minute walk, you can reach the Underground City, Montréal Museum of Fine Arts, Central Station, and Palais des congrès de Montréal convention centre. Book your stay at Comfort Suites Downtown now for a memorable experience.

Important information:

Please note that the same credit card provided upon booking must be presented upon check-in.

There is currently construction in the area. During this period, guests may experience some noise or light disturbances, and these facilities will not be available.

Please note the property is offering only a grab-and-go breakfast option until further notice.

Every week end of the week starting from 11th of June to 31st October St Catherine street will be closed for pedestrian as well.

The hotel will be accessible via Rene-Levesque Blvd street which will be made accessible for 2 ways access up to to the hotel or via Rue de la montage.
We would also like to attach a map to it.

Age restriction to check in - 18 years old

Grab and go Breakfast is providedGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YUL

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

Location

Guest Reviews

7.2
Based on 1444 reviews
Cleanliness: 5.16
Service: 8.13
Location: 9.17
Room Quality: 6.12
Amenities: 7.15
Value for Money: 7.61
Food and Beverage: 7.16
Overall Experience: 7.13
S
Saardi • extended_group • ca
10
2026-03-12 • via Nuitee
M
Michael • extended_group • ca
10
Pros:

Great location and very clean.

2026-03-12 • via Nuitee
M
Muluc91 • family_with_children • mx
8
Pros:

7 minutes walking to bell centre and breakfast included

Cons:

You can hear people in other rooms

2026-03-08 • via Nuitee
R
Renee • family_with_children • ca
6
Correct
Cons:

Hôtel qui aurait besoin de plusieurs rénovations. Tapis sales. Heureusement, la salle de bain était propre. Confort du lit et des oreillers laissaient à désirer. Vieux ascenseurs très lents.
Employés gentils et accueillants à la réception.
Pour une seule nuit pour aller voir un spectacle au Centre Bell et ne pouvant pas nous payer un hôtel plus dispendieux, ça nous a quand même convenu.

2026-03-05 • via Nuitee
I
isabel ann • family_with_children • ca
7
Pros:

Bon emplacement

Cons:

Le divan lit est vraiment très inconfortable....

2026-03-05 • via Nuitee
R
Ruperthouse • family_with_children • ca
10
2026-03-05 • via Nuitee
B
beaumint • couple • ca
8
2026-03-02 • via Nuitee
A
Anne • extended_group • ca
7
Pros:

Saturday breakfast, friendly staff

Cons:

Parking - had to be parked by 8 pm we were visiting family in a terminal illness situation so parking wasn't ideal.

Sunday breakfast was less variety and disappointing

Bathroom sink had no hot water and toilet made banging noise when flushed

Elevator takes a long time

2026-03-02 • via Nuitee
K
kevin • extended_group • us
8
2026-02-28 • via Nuitee
P
Paul • extended_group • ca
8
Très bien
Pros:

Tout personnel très sympathique

Cons:

Tout est ok

2026-02-28 • via Nuitee
N
Nicolas • couple • ca
9
2026-02-28 • via Nuitee
M
Milagros • family_with_children • cl
3
Pros:

La ubicación y las camas.

Cons:

En la habitación había filtraciones de aire frío por la puerta de la terraza. La limpieza no era buena y el desayuno regular.

2026-02-27 • via Nuitee
D
Dupras • family_with_children • ca
8
2026-02-24 • via Nuitee
C
Chantal • couple • ca
2
2026-02-23 • via Nuitee
I
Isabelle • couple • ca
8
2026-02-23 • via Nuitee
H
Herby • family_with_children • ca
7
Cons:

Problème de stationnement sur place.

2026-02-23 • via Nuitee
B
Bruno • extended_group • ca
9
2026-02-23 • via Nuitee
S
Sophie • couple • ca
7
Ne pas y retourner
Pros:

Confort du lit

Cons:

Miroir salle, pas de débarbouillette, porte de toilette ouffff
Nourriture petit déjeuner BOFF

2026-02-23 • via Nuitee
V
Valerie • couple • ca
6
2026-02-11 • via Nuitee
S
Stéphan • family_with_children • ca
10
2026-01-29 • via Nuitee