Sheraton Suites Chicago Elk Grove

Hotels
•
Sheraton
8 (542 reviews)
121 Northwest Point Boulevard , Elk Grove Village , us
+1 847-290-1600

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Free
Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Location
Comfort
Value for Money
Food Quality
Cons:
Cleanliness Issues
Slow Elevator
Service Related Complaints

Categories

Cleanliness
6.5
Several reviews mentioned issues with cleanliness of rooms and facilities.
Service
9
Standard quality for this hotel tier with some mixed feedback.
Location
8.5
Location is often praised, though some mention it is isolated.
Room Quality
7.5
Some issues with room conditions mentioned, but overall it was clean.
Amenities
8
Amenities were good but some complaints about unavailable services.
Value for Money
8.5
Many reviews indicate satisfaction with value provided relative to cost.
Food and Beverage
8
Food quality was generally praised with some service issues at times.
Overall Experience
8
Mixed experiences but overall a good rating due to positive aspects.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 10:22

Property Description

Convenient Location and Amenities

Conveniently located just 7 miles west of O'Hare International Airport, Sheraton Suites Chicago Elk Grove offers a serene escape in the northwest suburbs. Enjoy complimentary WIFI, ample parking, and pet-friendly accommodations.

Spacious Suites and Dining Options

Indulge in the comfort of 2-bedroom suites featuring modern amenities like a microwave, refrigerator, and flat panel televisions. Dine at Juniper Restaurant or unwind at the Lobby Lounge with a lake view.

Leisure and Entertainment

Relax by the indoor pool, work out at the 24hr fitness center, or explore nearby attractions like Woodfield Mall and the Japanese Mitsuwa Marketplace. Book your stay now for a memorable experience at Sheraton Suites Chicago Elk Grove.

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

The property offers scheduled shuttle services to and from O'Hare International Airport. Please contact the property for additional information.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
In the event of an early departure, the property will charge you the full amount for your stay.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ORD

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8
Based on 542 reviews
Cleanliness: 6.5
Service: 9
Location: 8.5
Room Quality: 7.5
Amenities: 8
Value for Money: 8.5
Food and Beverage: 8
Overall Experience: 8
B
Bryce_Benton • Couples • Springfield, Illinois
2
Don’t stay here
Pros:

Stayed here prior to our flight out of O’Hare, and was truly one of the worst hotel experiences I have ever had. There is really nothing positive I cansay - I do not recommend to anyone.

2026-07-31 • via Tripadvisor
N
Nicole • couple • us
5
Not thrilled about it, but was a place to sleep. It served its bare minimum purpose.
Pros:

Easy to get to and was not far into the city. Didn’t have to deal with insane traffic

Cons:

I booked on booking.com and they were trying to charge my card a second time, even though I had already paid. The room was not very clean- hair in the tub, dusty surfaces, drinking glasses & coffee maker not clean, the mattress cover also had a huge rip in the corner. Surface level the property looks nice in the entrance, but dated and not well kept after you enter the elevator.

2026-07-16 • via Nuitee
R
Roberto • family_with_children • it
10
Grazie Jane
Pros:

Ho avuto un problema con l’auto e la front desk Jane é’ venuta in mio soccorso aiutandomi oltre il suo orario di lavoro.A mio avviso persone come lei andrebbero valorizzate perché un cliente che ha un grosso problema vuole incontrare un angelo come lei nei momenti di bisogno. Grazie Jane!

Cons:

I mobili delle camere un po datati ma in una zona perfetta e bucolica

2026-07-16 • via Nuitee
E
Eldiiar • couple • us
3
Pros:

I paid 563.87 with my debit card and you withdrew 581.87 from my credit card deposit, so I paid twice, please check and return

2026-07-12 • via Nuitee
I
Isaias • family_with_children • us
10
2026-07-11 • via Nuitee
V
VILMA • solo_traveller • us
8
Pros:

Staff was very helpful.park our car for a long time

Cons:

Nothing

2026-07-10 • via Nuitee
V
VILMA • solo_traveller • us
10
2026-07-10 • via Nuitee
C
Claudio • solo_traveller • us
10
2026-07-09 • via Nuitee
T
Tinuade • couple • gb
1
2026-07-06 • via Nuitee
C
Cornelius • couple • us
10
2026-07-06 • via Nuitee
R
Rosario • family_with_children • us
6
It was ok. For the time I stayed
Pros:

The room divider.

Cons:

They was died bug all on the window sill

2026-07-05 • via Nuitee
L
Luis • couple • us
1
2026-07-03 • via Nuitee
D
DespairsInAPark • Solo travel • Shizuoka Prefecture, Tokai, Chubu
2
Severe Housekeeping Failure & Deceptive Points Scams by Habram Ornelas (DOO)
Pros:

I stayed here for 5 nights in mid-June using Marriott Bonvoy points (utilizing the "Stay for 5, Pay for 4" benefit). My experience with the property and its Director of Operations, Habram Ornelas, was deeply disappointing and deceptive.

1. Housekeeping Failure: Room cleaning was completely skipped for 2 consecutive nights.
2. Incompetent & Dishonest Management: When I complained, Habram Ornelas agreed to refund the points for the 2 missed nights but delayed the process indefinitely with unreasonable, bad-faith demands.
3. The Screenshot Scam: Mr. Ornelas demanded that I provide a screenshot of the nightly point breakdown post-stay—something the Marriott system does not even display to guests. As a DOO, he should perfectly know how his own system works. This was a clear tactic to stonewall my complaint.
4. Deceptive Point Dilution: Although I only redeemed points for 4 nights (since the 5th night was free), Mr. Ornelas attempted to dilute the refund by dividing my total points by 5 instead of 4, completely ignoring dynamic pricing and Bonvoy loyalty terms.

I had to escalate this to Marriott Corporate Care to finally get my points back. Habram Ornelas never apologized for this deceptive behavior. If you value your Bonvoy points and expect honest hospitality, avoid this property. The current management cannot be trusted.

2026-07-02 • via Tripadvisor
M
Mohammed • solo_traveller • kw
5
Cons:

Only one elevator was working which resulted in long lines and delay

2026-06-30 • via Nuitee
E
Emely • couple • us
2
Bad experience!
Pros:

Just clean

Cons:

Elevator didnt work, the bed was unconftable and the toilet was leaking, the hotel saids that icluded breakfast thats the reason I purchased it and when i went to the counter the lady was rude and tell me i didnt have a voucher that you have to pay for break fast, i really didnt like this experience i was hoping for relaxation , this hotel was 150$ with no breakfast and no working elevator ????
Dissapointed!!!!! Im not coming back
The hotel inside looks very old also!
Very used furniture!

2026-06-28 • via Nuitee
A
Amanda • extended_group • us
8
Pros:

The beds were very comfortable

Cons:

that they only had one elevator working, took forever to get up and down from your room

2026-06-28 • via Nuitee
B
Bozena • solo_traveller • us
1
Pros:

Stayed there previously. Thought it was ok .

Cons:

After long travel we arrived 9pm ( six hours after allowed check in). Very unhappy clerk at the front desk informed us that the hotel was overbooked and understaffed, so our room Is not ready and she has no idea when its gonna get cleaned. Lobby was full of irritated people waiting for their rooms. We ended up booking another hotel. It would have been nice to get alerted to problems so we could find another place to sleep. They lost the two nights and any future stays with us.

2026-06-24 • via Nuitee
P
paullD8233ZS • Family
2
Housekeeping horror show.
Pros:

Stayed one night for a family funeral the next day, along with 4 other family groups. My experience lowlights were being charged $23 for a below average breakfast buffet, insufficient lighting in the room. Can hotels please stop using these “energy saving” light bulbs or maybe put 2 more lamps in the room? The elevators were extremely slow with some trips including a 10 minute wait for an elevator. I was on the 2nd floor and willing to take the stairs but coming down none of the stairwells take you to the lobby, they all exit outdoors, some on the opposite side of the hotel from the front entrance. Not helpful on a rainy night when you forgot something in your car. There was no way to take stairs going up as none of them emptied into the lobby and all had self locking exterior doors. They had posted apology signs on the elevators referring to their 2026 Elevator Modernization Program, which apparently had not yet begun. They still had 1926 style elevator service.
The real nightmare was that two groups from my family who had reservations and couldn’t check in until 10:00 pm were told it would be “several hours” before a clean room would be available. The lobby was full of angry people being told the same thing. What kind of hotel cannot clean its rooms by midnight? It was as if their entire housekeeping staff quit that day, although the lobby angry mob was joined by a man who had been there 3 days and still had no clean towels so I think it was a longer term problem. My family members got a refund and went to a nearby Motel 6 which at leas t had room and towels, but no $23 breakfast.

2026-06-23 • via Tripadvisor
C
Corrie • couple • us
1
Horrible
Pros:

Not enough options. No specialty creamers for coffee. Pastries were stale.

Cons:

Lobby was hot, air conditioning was not working.
The pool was supposed to be heated. It was ice cold. Telephones did not work, elevator was very slow. There was a sign on the outside of the elevator to dial zero if there was an issue, but the phone in that area did not work. No cameras throughout the property. Guests smoking marijuana by the main entrance. This property is dated, unclean, and unsafe. Our first room was not cleaned properly. The shower had hair on the wall as if a razor was tapped on it. Cracked tile in the shower. A stained mattress. We informed the front desk. We were told the room would be cleaned and additional towels would be placed in our room. Upon returning to our room nine hours later. Our room had not been serviced. We had to go to the lobby to inform the front desk. They offered us a different room and free breakfast for the remainder of our stay. The new room was worse. Mold on the ceiling of shower. Cracked tile in shower. Knobs of sink were loose to a point when water was turned on the entire handle moved. Old food was left in the refrigerator from the previous guests. And again only one face towel for a king suite, two adults. And the breakfast tickets were only for the buffet not cook to order breakfast. The buffet consisted of powdered eggs, potatoes, raw bacon and stale pastries. The coffee was empty and they only offered plain creamer.

2026-06-20 • via Nuitee
J
janiyamia • Solo travel • Browns Mills, New Jersey
2
Never staying here again
Pros:

I arrived after check in to ensure my room will be ready for me after travel 2 hours. When I got here I was told by the manager on call that my suite isn’t ready and that she has no idea when it would be ready by due to understaffing. From 3:00PM to now 8:10 PM my room isn’t ready. I wasn’t compensated at all, just told by the manager “ you can cancel and book somewhere else if you need to.” At 8 PM ?! I then overhear her tell another guest coming to check in that it could be between 30 minutes to 2 hours. Definitely not 2 hours. Never staying here again. Completely unacceptable.

2026-06-19 • via Tripadvisor