Palacio de los Duques Gran Meliá - The Leading Hotels of the World

Hotels
•
Gran Melia Hotels & Resorts
9.2 (1714 reviews)
Cuesta Santo Domingo, 5 y 7 , Madrid , es

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Children allowed

Facilities

Health or beauty spa nearby
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Delicious breakfast
Cons:
Small room size
Cleanliness issues

Categories

Cleanliness
8.38
Cleanliness needed improvement as guests mentioned issues with the room's cleanliness.
Service
9.35
Overall staff service was highlighted positively, though there are mentions of occasional arrogance.
Location
9.89
Consistently praised for its fantastic location near major attractions.
Room Quality
8.84
Rooms were reported as comfortable but smaller than expected.
Amenities
8.87
Amenities like the rooftop pool and breakfast were well-received.
Value for Money
9.33
The quality and service justify the price point according to several guests.
Food and Beverage
9.38
The breakfast is highly praised, with a good variety.
Overall Experience
9.55
Guests had a generally wonderful experience, despite minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 22:53

Property Description

Luxurious Accommodation
Palacio de los Duques Gran Meliá - The Leading Hotels of the World offers elegantly designed rooms and suites with modern amenities, including a 49-inch LED-TV, Nespresso coffee machine, and free WiFi. The private bathrooms are equipped with upscale features like heated floors and premium toiletries.

Gastronomic Delights
Indulge in a culinary journey at the hotel's 3 restaurants, where you can savor Spanish and French cuisines paired with exquisite wines. Unwind at the bar or enjoy a tranquil moment at the tea corner, offering a variety of beverages to suit your taste.

Exceptional Facilities
Experience ultimate relaxation at the Thai Room wellness center or stay active at the 24-hour gym. Don't miss the opportunity to take a dip in the seasonal rooftop pool while enjoying panoramic city views. With its historic garden and proximity to Madrid's iconic landmarks, this hotel is a perfect blend of luxury and convenience.

To experience the epitome of luxury and hospitality, book your stay at Palacio de los Duques Gran Meliá - The Leading Hotels of the World today.

Important information:

All cots are subject to availability.

Please note, when booking more than 9 rooms, different policies and additional supplements may apply.

Please note that guests must present the credit card used to make the reservation on arrival.

Please note this area has some parking restrictions. Guests must contact the hotel in order to provide their car number.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MAD

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

9.2
Based on 1714 reviews
Cleanliness: 8.38
Service: 9.35
Location: 9.89
Room Quality: 8.84
Amenities: 8.87
Value for Money: 9.33
Food and Beverage: 9.38
Overall Experience: 9.55
V
Vasilii • couple • ru
10
Pros:

Все идеально!

2026-02-13 • via Nuitee
V
Valentina • couple • cl
10
2026-02-13 • via Nuitee
M
Manuel • couple • ch
9
2026-02-12 • via Nuitee
A
ARTEM • couple • ru
10
Pros:

Absolutely heart welcoming personnel. Meticulous service. Great breakfast. Best location close to all the landmarks in Madrid. Totally recommend! Would come back again!

2026-02-11 • via Nuitee
A
Abdelhamid • couple • ma
10
Tout été parfait
Pros:

Tout

Cons:

Rien

2026-02-10 • via Nuitee
C
Chris • couple • ie
10
2026-02-10 • via Nuitee
E
Elena • couple • es
10
Pros:

La amabilidad del personal

2026-02-10 • via Nuitee
V
Vasilii • couple • ru
10
Pros:

Красивый интерьер, дизайн, вежливый персонал, вкусные завтраки, шампанское.
Всё на высоком уровне!

2026-02-10 • via Nuitee
J
Jean Pascal • couple • fr
7
Bon emplacement, bon service jolie decoration mais chambres peu lumineuses
Pros:

Le style et la restauration

Cons:

Petites fenêtres dans les chambres, éclairages des chambres peu pratique et une salle de bain mal organisée avec une baignoire sous la douche

2026-01-31 • via Nuitee
K
KammyE • family_with_children • us
10
2026-01-28 • via Nuitee
T
Tonatiuh Jorge • solo_traveller • mx
9
Muy buena
Cons:

La calidad y cocinado de los alimentos de carta y bufet son bajos para el nivel del hotel

2026-01-27 • via Nuitee
M
Matt • solo_traveller • gb
9
Lovely stay
Pros:

Location, staff, rooms, bar, restaurant

Cons:

Soft uncomfortable pillows made it difficult for us to get comfortable and sleep.

2026-01-27 • via Nuitee
V
Viviana Giulia • family_with_children • it
9
Pros:

Hotel molto bello, in centro, camera spaziosa, colazione buonissima

Cons:

Nienrw

2026-01-26 • via Nuitee
A
Ameen • couple • sa
9
2026-01-26 • via Nuitee
S
SirSer • family_with_children • ar
9
Merece ser visitado
Pros:

Un hotel encantador por su estilo derivado de la ambientación y del edificio histórico en el que se emplaza. Personal amable, ubicación muy tranquila a pesar de estar a pasos de la Gran Vía y el palacio real. Baño super completo con Bidet, y privacidad entre lavabo y sanitarios. Camas cómodas y armario adecuado.

Cons:

Quizás pondría menos cosas y objetos en la habitación para tener más espacio (la mesa/escritorio ocupaba mucho lugar) Pero sólo como sugerencia. Es parte del estilo del hotel

2026-01-24 • via Nuitee
H
Hamad • couple • kw
9
Pros:

The staff were very nice and helpful

2026-01-23 • via Nuitee
M
Martin • couple • gb
9
2026-01-22 • via Nuitee
P
Pino Valerio • couple • ch
10
2026-01-20 • via Nuitee
M
Miklos • couple • hu
10
2026-01-20 • via Nuitee
A
anthony • couple • gb
10
Pros:

Great place with great service

2026-01-19 • via Nuitee