Holiday Inn Express & Suites - Ottawa by IHG

Hotels
Holiday Inn Express
8.8 (281 reviews)
2850 Columbus Street , Ottawa , us

Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Clean
Friendly staff
Good location
Comfortable beds
Great breakfast options
Cons:
Noise from neighboring rooms
Minor maintenance issues

Categories

Cleanliness
9.13
Multiple reviews highlight cleanliness as exemplary.
Service
9.1
Guests frequently mention friendly and helpful staff, enhancing service perception.
Location
9.14
Conveniently located near Starved Rock State Park, as noted in several reviews.
Room Quality
8.09
Rooms were described as comfortable but some reviews mentioned noise issues.
Amenities
8.62
Amenities such as breakfast and pool were appreciated, though some comments were minimal.
Value for Money
8.58
Guests felt value was satisfactory relative to their experiences.
Food and Beverage
8.63
Breakfast options received positive remarks; staff involvement noted positively.
Overall Experience
9.1
The overall sentiment was very positive, with many guests expressing intentions to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 03:57

Property Description

Modern Accommodations
Holiday Inn Express & Suites - Ottawa, an IHG Hotel, provides contemporary 3-star accommodation in Ottawa. Each room features a sleek wardrobe for convenience during your stay.

Convenient Amenities
Guests can enjoy the shared lounge and 24-hour front desk services at the hotel. Stay connected with complimentary WiFi throughout the property. The business centre caters to the needs of business travelers.

Accessible Location
Situated just 26 km from Hegeler Carus Mansion, the hotel offers easy access to nearby attractions. With Midway International Airport only 117 km away, travel to and from the accommodation is a breeze.

Book your stay at Holiday Inn Express & Suites - Ottawa for a comfortable and convenient experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: JOT

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.8
Based on 281 reviews
Cleanliness: 9.13
Service: 9.1
Location: 9.14
Room Quality: 8.09
Amenities: 8.62
Value for Money: 8.58
Food and Beverage: 8.63
Overall Experience: 9.1
3
363kathyd Family Saint Louis, Missouri
8
Convenient to Starved Rock State Park
Pros:

During all my previous visits to Starved Rock, I stayed in the park itself, either in the lodge or in one of the cabins. I wanted to introduce some of my family members to the park, but all the accommodations there were full. So I reserved rooms here in Ottawa. I chose well! I will return.

2025-12-03 via Tripadvisor
P
pkrbkr005 Family
10
Great 2 night stay
Pros:

Great place, very clean and employees were helpful and nice. The room was extremely clean and spacious, well lit and good space in bathroom. Would definitely recommend if in area.

2025-11-03 via Tripadvisor
T
TeresaLee8764 Couples Collinsville, Illinois
10
Fantastic experience!
Pros:

Checking in with Virginia was delightful! The room was very comfortable and exceptionally clean. The beds are extremely comfortable. The shower has good water pressure. Shorty makes breakfast a delight. The hotel is easy to get to and very close to Starved Rock State Park. A good price for the exceptional service.

2025-10-09 via Tripadvisor
L
Lisa
8
Pros:

The staff was great. Anytime I asked for towels it was accommodated. The downside is the carpet in the room was never vacuumed and the floors were sticky.

2025-10-01 via Nuitee
D
Dmytro family
8
Pros:

Clean, good location.

2025-09-21 via Nuitee
S
Susan
6
Loud but stylish
Pros:

Room was beautiful but the walls and floors are thin. We heard people in the halls and above us walking. It isn’t a quiet hotel but nice in all other ways. Didn’t get a good nights rest.

2025-09-21 via Nuitee
T
Tim family
10
Pros:

GOOD HELP AT DESK

2025-09-18 via Nuitee
D
Doug and Cathy
10
Pros:

This was A very nice hotel. We felt the cleanliness of the hotel was excellent. We thought the proximity to Starved Rock was good. The staff were very friendly and helpful.

2025-09-05 via Nuitee
M
Mary Cris
10
Very clean hotel
Pros:

We had a great experience staying in this very clean and comfortable hotel.

2025-09-02 via Nuitee
A
Amy partner
10
Pros:

This property was conveniently located to the State Parks we like to visit. The hotel was exceptionally friendly. It was very clean. The breakfast had so many options and was quite good, and there was spacious seating for the breakfast buffet which we appreciated. The coffee was really good. Beds were soft. Pillows were perfect. It was an excellent experience and we will be back for Memorial Day weekend.

2025-08-31 via Nuitee
M
Melody
10
Pros:

Very quiet. Good breakfast. Friendly staff. Nice pool.

2025-08-24 via Nuitee
V
vvbChicago_IL Couples
8
Pretty good stay except for a couple of things
Pros:

Room was ok except for a towel left behind the door in the bathroom and a shower head that kept swiveling out. Good breakfast, good staff

2025-08-16 via Tripadvisor
K
Katherine family
10
Pros:

Staff was very friendly and welcoming

2025-08-14 via Nuitee
J
jrk201510 Family Seoul
10
Truthfully one of our favorite hotels in the world
Pros:

Our family doesn't live in the US, but we have family in this area. We have traveled all over together as a couple and as a family, and we absolutely love this hotel.

This is our 3rd time visiting over the last few years and it is the only hotel we will stay at in LaSalle County. Cleanliness standards are great, the pool is well maintained, the suite room was perfect for us and our young one, and the staff is exceptionally professional and helpful. Our child, a fanatic of vehicles, particularly loved the room view facing the car dealership next store. The little things made this trip very special.

We especially have appreciated the lead cook/chef that is out and about during breakfast. Not only is the food fantastic, but this staff member is very conversational and friendly, which makes a pleasant start to the day.

I hope that guests continue to show kindness and appreciation to the staff at this hotel, because as a couple that has traveled to multiple countries together, the Holiday Inn in Ottawa, IL is honestly one that we consistently bring up and always look forward to visiting when it's time to see family in the area. Thank you so much, Holiday Inn!

2025-08-10 via Tripadvisor
B
Benjamin family
10
Pros:

Comfortable beds is just the beginning. Its quiet, clean, staff is friendly amd helpful, continental breakfast was good and the location was perfect for just a quick trip to downtown for shopping. Also, the resturant across the street gives a small discount if your staying here. Cant wait to ho back!

2025-08-10 via Nuitee
M
Manford
10
Pros:

The breakfast was great - lots of options / hot & delicious !

2025-08-03 via Nuitee
K
Karen partner
8
Pros:

The hospitality was great. Staff was helpful and kept facility extremely clean.

2025-08-03 via Nuitee
A
Amy family
10
Pros:

Very pleased with the property- beds were very comfortable. Staff was very friendly and helpful. Breakfast was good.

2025-07-30 via Nuitee
M
Michael young couple us
8
Very friendly and accommodating staff. Clean rooms
Pros:

Location was right off I-80. Easy to find

Cons:

Computers in lobby didn’t work.

2025-07-21 via Nuitee
C
Carrie partner
10
Pros:

There was a fabulous employee her nickname is Shorty … what a lovely lady very attentive and helpful. She goes the extra mile for people!!! She is a great accent to your company I put her up for employee of the year . We will be back ❤️

2025-07-20 via Nuitee