Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Excellent staff and service
Superb location
Cons:
Geen banaan bij het ontbijt.

Categories

Cleanliness
10
Rooms described as very well appointed and clean.
Service
10
Staff received multiple compliments for being professional, efficient, and friendly.
Location
10
The hotel is perfectly located near key attractions.
Room Quality
10
Rooms described as beautiful, spacious, and comfortable.
Amenities
10
Amenities like rooftop bar and pool are well-received.
Value for Money
10
Guest satisfaction suggests good value given the quality of service.
Food and Beverage
10
Breakfast and the rooftop menu are highlighted as excellent.
Overall Experience
10
Guests express gratitude and high satisfaction with their stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 04:43

Property Description

Luxurious Accommodation
Experience comfort and style at The Oriental Jade Hotel in Hanoi. Each air-conditioned room is elegantly furnished with modern amenities, including a flat-screen TV and a safety deposit box. Some rooms even boast balconies with stunning city views, ensuring a memorable stay.

Dining Excellence
Indulge in a culinary journey at our hotel's restaurant, offering a diverse menu of Vietnamese, Asian, and European cuisine. Start your day with a delicious buffet, continental, or American breakfast. Special dietary needs are catered to with vegetarian, dairy-free, and vegan options available upon request.

Prime Location
Located near iconic landmarks like St. Joseph Cathedral and Hoan Kiem Lake, The Oriental Jade Hotel is the perfect base for exploring Hanoi. Enjoy convenient access to shopping at Trang Tien Plaza and cultural performances at the Hanoi Opera House, all just a stone's throw away.

Book now for an unforgettable stay at The Oriental Jade Hotel.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: HAN

Property Policies

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children from 1 year old to 2 years old stay for free when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    Children from 6 years old to 11 years old stay for VND 2,400,000 per person per night when using an existing bed.
    People 6 years old and over stay for VND 1,200,000 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

10
Based on 4256 reviews
Cleanliness: 10
Service: 10
Location: 10
Room Quality: 10
Amenities: 10
Value for Money: 10
Food and Beverage: 10
Overall Experience: 10
H
H • family_with_children • us
10
First time to Hanoi . Staff was the best.
Pros:

Staff was excellent. Met all our needs .

Cons:

Nothing. Great location

2026-07-04 • via Nuitee
D
Daniel • family_with_children • us
10
Excellent stay, best boutique hotel in the old quarter
2026-07-04 • via Nuitee
R
Ryan • solo_traveller • nz
10
Pros:

Staff were very friendly and helpful.
Location was very handy to nearby attractions and nicely situated in the old quarter.
Rooftop bar and pool was a nice place to chill out on the first evening.
Breakfast was nice.
The shower power was nice!

Cons:

Not really anything negative to report. The mini fridge wasn't cool but the management got on top of that very quickly.

2026-07-02 • via Nuitee
A
Aaron • solo_traveller • gb
10
Pros:

Modern, clean, comfortable rooms.
Friendly staff whom were very accommodating.
Nice breakfast.

Cons:

Gym closed a little early 9pm. It could stay open later.

2026-07-01 • via Nuitee
D
DR.Hani • solo_traveller • kw
10
Amazing team , professional , transparencies
Pros:

Transparencies , communication , helpful

Cons:

No

2026-06-29 • via Nuitee
G
Gil • solo_traveller • il
10
2026-06-29 • via Nuitee
A
Arpit • family_with_children • sg
10
Excellent stay made better by hotel staff
Pros:

Location excellent - in the heart of old quarters.
Staff were very friendly and helpful

2026-06-29 • via Nuitee
S
Shlomo • solo_traveller • il
8
Good value for money
2026-06-28 • via Nuitee
B
Btissam • solo_traveller • fr
10
2026-06-28 • via Nuitee
F
François • solo_traveller • vn
8
A quand un hôtel de cette qualité qui oserait la modernité?
Pros:

Un choix déterminé en priorité pour sa position centrale, son rooftop, sa piscine, son bar et une vue plongeante sur le lac Hoan Kiem.
Sur ce point, aucune déception. Autant la vieille ville au nord du petit lac est un épouvantable souk a touristes, autant, a l'ouest, le quartier de la cathédrale reste encore possible.
Un peu de reticence par contre pour le coté "classique" avec l'impression d'un copier-coller a l'image d'une foultitude d’hôtels du Centre d’Hanoï dans cette course stupide au "classieux". Mais finalement l'Oriental Jade ne s'en tire pas trop mal avec en particulier un mobilier du hall particulièrement original et réussi.
Une mention particulière pour le personnel, toujours élégant, souriant et attentionné (un peu trop parfois!), et toujours prêt a rendre service.
La chambre elle-meme, grande et confortable malgré un matelas qui, vu le standing de l’hôtel, pourrait être plus souple.
Enfin, un buffet petit-dejeuner varié et de qualité!

Cons:

Fatale erreur : le restaurant au sous-sol sans lumière naturel et avec une décoration au rabais!
Comme s'il avait fallu ne pas sacrifier un étage pour optimiser le nombre de chambres... Mais alors pourquoi le gymnase, qui en général n’intéresse que peu de gens, au 11eme étage ? Mystere d'une programmation peu cohérente.

2026-06-27 • via Nuitee
D
Daisy • family_with_children • hk
10
Oasis of calm and comfort in Old quarter!
Pros:

Oasis of calm and comfort, beautiful hotel, in a convenient area of the Old Town.
Friendly and helpful staff, spoke good English.
Really nice breakfast spread, good variety with western and Vietnamese options and it was delicious.
The room was super comfortable, very clean and new.

Cons:

Nothing.

2026-06-27 • via Nuitee
J
Jocelyn • extended_group • sg
10
Will recommend friends to stay at Oriental Jade if they visit Hanoi!
Pros:

The staff are excellent! Everyone is so helpful and always carry a smile.
One of the light in the bathroom blew and the staff promptly arranged for it to be changed.
The spa is excellent. Highly recommend guest to visit instead of the spas outside.

Cons:

Sound proofing can be improved. We can hear guests walking along the corridor.
The alignment for the main door frame of my connecting room (7812) is not flushed properly resulting in a gap when I close the door.

2026-06-27 • via Nuitee
M
meghajain11 • Family • New Delhi, National Capital Territory of Delhi
10
A beautiful Hotel with very welcoming and helpful staff!
Pros:

Our stay at the hotel was exceptional from start to finish. The hotel itself was spotless, well-maintained, and perfectly located in Hanoi’s Old Quarter, making it incredibly convenient to explore the city. The staff was warm, and the service was always prompt and professional.

A special thank you to Jolene, who truly made our trip unforgettable. From the moment I booked the hotel, she went above and beyond by not only assisting with the reservation but also planning our entire Hanoi itinerary. She arranged our Ha Long Bay cruise and Ninh Binh tour, and every recommendation she made turned out to be excellent.

What impressed me the most was her dedication—she stayed connected with us throughout our trip, checking in regularly and ensuring everything went smoothly. Thanks to her thoughtful planning and constant support, we didn’t face a single difficulty during our stay.

If you’re planning a trip to Hanoi, I highly recommend this hotel. The outstanding hospitality and personalized service, especially from Jolene, truly set it apart.

2026-06-26 • via Tripadvisor
C
Christian • solo_traveller • de
9
Immer wieder sehr sehr gern.
Pros:

Die Lage des Hotels war sehr gut und man hatte kurze Wege.

Cons:

Es gab nichts, was mir nicht gefallen hat.

2026-06-26 • via Nuitee
K
konradi476 • Solo travel • Honolulu, Oahu, Hawaii
10
Another Old Quarter Gem!
Pros:

I have been to Ha Noi several times and enjoy staying in the Old Quarter area. My friend happened to find this hotel when he traveled here this past May so I wanted to give The Oriental Jade a try. It is a beautiful boutique hotel. Comfortable lobby, restaurant, skybar, and of course, hotel room. I am very impressed by the hospitality and accommodating nature. The entire staff is friendly, helpful, and professional. The welcome drink and snack was a surprise! The location is very convenient near the lake, Grab pickup location, convenience stores, and food/dining options. I plan to return in November with a group of 11 and will be booking 6 rooms for our stay in Ha Noi.

2026-06-25 • via Tripadvisor
O
onjib • Solo travel
10
Amazing service
Pros:

Outstanding service. Never have I had a hotel team go out of there way to provide not one but two complimentary transfers to my next hotel and airport. Complimentary coffee + drip kit gifts were great as well. Highly recommend if you’re transferring through Hanoi and need a place to store luggage while you’re away.

2026-06-25 • via Tripadvisor
E
eg812 • Solo travel • Singapore
10
A great hotel in Hanoi
Pros:

An awesome boutique hotel in the heart of the Old Quarter. The staff were superb and quite helpful. The rooms spacious and well appointed. The wifi was excellent. An expansive breakfast was provided.

The rooftop bar/cafe, poolside provided an excellent location to chill after a day sightseeing.

My third stay in Hanoi…and I highly recommend it!

2026-06-24 • via Tripadvisor
A
Andrew • couple • gb
9
Super professional and friendly staff - makes a good experience into an awesome experience
Pros:

Great Location

Cons:

Nothing - it was great

2026-06-24 • via Nuitee
J
jodie • couple • au
10
2026-06-24 • via Nuitee
W
Wei Min • solo_traveller • sg
9
Pros:

The hospitality and friendliness of staff..Area was also clean.

2026-06-24 • via Nuitee