Hotel Indigo - Williamsburg - Brooklyn by IHG

Hotels
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Hotel Indigo
7.7 (1525 reviews)
500 Metropolitan Avenue , Brooklyn , us

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Terrace
Pets allowed
Lift / Elevator
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
Great location
Decent staff
Cons:
Overpriced amenities
Cleanliness issues

Categories

Cleanliness
7.2
Issues with cleanliness mentioned, including smudged walls and dated facilities.
Service
8.2
Mixed reviews, with some complaints about staff rudeness and service shortcomings.
Location
9.2
Repeatedly praised as 'great' and convenient for access to local areas.
Room Quality
7.2
Dated rooms and broken amenities were noted. Descriptions indicated a need for upgrades.
Amenities
7.7
Amenities were functional but lacked atmosphere and were considered overpriced.
Value for Money
6.7
General consensus was that the hotel did not provide good value for the price.
Food and Beverage
7.2
Food pricing criticized as exorbitant, with average service described.
Overall Experience
8.2
While there were significant complaints, many guests left with a satisfactory impression overall.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 00:30

Property Description

Luxurious Amenities and Services

Hotel Indigo - Williamsburg - Brooklyn, an IHG Hotel, offers a range of luxurious amenities including a seasonal outdoor swimming pool, fitness centre, and a garden for a relaxing stay. The 24-hour front desk staff fluent in multiple languages ensures exceptional service round the clock.

Convenient Facilities

Guests can take advantage of private parking, a shared lounge, terrace, and a bar on-site. The business centre, concierge service, and luggage storage add convenience to your stay. Free WiFi and balcony rooms are also available for added comfort.

Nearby Attractions

Conveniently located just 4.9 km from Barclays Center and NYU, Hotel Indigo offers easy access to popular attractions. Don't miss the chance to experience the vibrant neighborhood of Williamsburg. Book your stay now for a memorable experience.

Important information:

Children can only use the pool from 9:00 to 13:00.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
Swimming pool: Closed from Sun, Sep 14, 2025 until Sun, May 10, 2026

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LGA

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 16 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 37 per day.

Location

Guest Reviews

7.7
Based on 1525 reviews
Cleanliness: 7.2
Service: 8.2
Location: 9.2
Room Quality: 7.2
Amenities: 7.7
Value for Money: 6.7
Food and Beverage: 7.2
Overall Experience: 8.2
J
Jack Barney • couple • us
7
Would consider again because of location
Pros:

Location was great for Brooklyn

Cons:

Bed was not so comfortable… felt a little on the less than luxury. Bed was more like a travel motel than a Hotel.

2026-02-12 • via Nuitee
L
ling • couple • us
7
Good stuff
Pros:

Clean beautiful hotel nice staff

Cons:

None

2026-02-10 • via Nuitee
P
Persaud • couple • gy
7
2026-02-09 • via Nuitee
C
Creed • couple • us
10
2026-02-09 • via Nuitee
C
Creed • couple • us
10
2026-02-09 • via Nuitee
M
Marisol • solo_traveller • us
10
Comforting, walkable to everything & there was a diner next to it which was very good for dinner!
Pros:

I liked the modern touches and how close it was to everything I needed to go to that weekend. Also saw the snow coming down which was a nice experience!

2026-01-30 • via Nuitee
G
Gabriel • couple • gt
10
2026-01-30 • via Nuitee
K
Karen • family_with_children • us
9
Pros:

Spacious rooms. Nice hotel, friendly and helpful staff. Clean.

2026-01-29 • via Nuitee
H
Hill • family_with_children • us
10
Pros:

The room was clean, bed comfortable, and bathroom shower roomy , great water pressure. Staff attentive and polite. Parking nearby and restaurants on the property were great!

Cons:

Lighting in the bathroom
No washclothes in the room

2026-01-22 • via Nuitee
J
Joann • family_with_children • us
9
Overall it was a good experience. I would have liked to get a receipt.
Pros:

You mean the breakfast you had to pay for? We did not have one. However, I had room service which was very good. Pastry and coffee and tea would have been nice.

Cons:

There were no wash cloths. The rugs needed to be vacuumed. Otherwise it was clean.

2026-01-19 • via Nuitee
J
Joselyn • family_with_children • us
1
Terrible never again. I was goin to leave same day i went in but due to my kid i didnt
Pros:

Nothing

Cons:

The way they treat kids policy in the pool area.
Room must b much cleaner and pool very small n salty.. extremely overpriced meals .how come a meal of $40 goes up to 98$ due to over charges smh unacceptable

2026-01-19 • via Nuitee
D
Deal • couple • us
10
2026-01-18 • via Nuitee
M
Meir • family_with_children • il
10
2026-01-16 • via Nuitee
N
Nuria • family_with_children • us
6
Pros:

The room was large.

Cons:

The pillows were too big, the elevators were not functional. The garage was full.lots of rats in the courtyard.

2026-01-15 • via Nuitee
J
Jeff • solo_traveller • us
10
2026-01-15 • via Nuitee
T
Teddy • family_with_children • us
8
Pros:

awesome staff and location

Cons:

small rooms

2026-01-10 • via Nuitee
M
Melissa • family_with_children • us
7
2026-01-10 • via Nuitee
A
Aaron • couple • gb
7
It was ok once inside the hotel
Pros:

Clean, staff were very helpful

Cons:

Location , area didn’t feel that safe and was dirty

2026-01-08 • via Nuitee
S
Silvan • family_with_children • ch
9
2026-01-07 • via Nuitee
J
Jacob • couple • tw
9
Pros:

location is great, parking is easy, and the rooms are nice

Cons:

it was very loud all night...there was a party downstairs and maybe across the hall?

2026-01-05 • via Nuitee