Smart Cancun The Urban Oasis

Hotels
•
Oasis Hotels & Resorts
7.4 (101 reviews)
Av Tulum 13-14, Centro, 22, Cancun, QROO, 77500 , Cancun , MX
52-998-848 8600

listing image 1
Show all photos

Facilities

Free breakfast
Meeting rooms
Fitness facilities
Free WiFi
24-hour front desk
Luggage storage
Continental breakfast
Concierge service
Wheelchair accessible
Fitness facilities
See all facilities

Review Highlights

Pros:
Friendly staff
Convenient location
Great service
Good buffet
Cons:
Noise in rooms
Slow service in the restaurant
Limited amenities

Categories

Cleanliness
7.7
Guests appreciated the cleanliness of the hotel, although some mentioned noisy rooms.
Service
8.2
Front desk staff received praise for being friendly and helpful, however, some guests had complaints about slow service in the restaurant.
Location
7.4
The hotel's location was seen as convenient by some guests, while others expressed a desire to be closer to other amenities or the beach.
Room Quality
6.8
Mixed reviews on room quality with some guests noting dated furnishings and noise issues.
Amenities
7.2
Guests found the amenities satisfactory, but some felt there were limitations, such as a lack of spa services.
Value for Money
7.1
Opinions varied on value for money, with some guests feeling it was a good deal while others found it slightly overpriced.
Food and Beverage
7.9
Overall positive feedback on breakfast and restaurant services, though some guests desired more variety.
Overall Experience
8.4
Most guests had a positive experience, praising the staff and buffet, despite some minor concerns in specific areas.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-09-05 04:19

Property Description

Experience the vibrant charm of Cancun at Smart Cancun The Urban Oasis, your ideal getaway in the heart of the city.

Recreational Bliss: Dive into relaxation with our refreshing outdoor pool or maintain your fitness routine at our well-equipped fitness center.

Culinary Delights: Indulge in delicious meals at our on-site restaurant, Bites, or unwind with a drink at the poolside bar – perfect for those sun-soaked afternoons. A complimentary continental breakfast awaits you every morning to kickstart your day.

Convenient Amenities: Enjoy seamless connectivity with free Wi-Fi throughout the hotel, and take advantage of our multi-lingual staff and concierge services to enhance your stay. With spacious, air-conditioned rooms designed for comfort, we cater to all your traveling needs.

Don’t miss your chance to experience the best of Cancun – book your stay with us today!

Important information:

  • Only registered guests are allowed in the guestrooms.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • A car is not required for transportation to and from this property.
  • Free WiFi in public areas has a 1-device limit.
  • Cashless payment methods are available for all transactions.
  • Contactless check-out is available.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CUN

Property Policies

  • Pets

    Pets not allowed

  • Children and extra beds

    No rollaway/extra beds available

  • Sustainability Certifications

    Property follows a brand or regulatory agency's sanitization guidelines Cleaning and Health Protocols (Oasis Hotels)

  • Check-in & Check-out

    Contactless check-out is available

  • General

    Cashless transactions are available

See all policies

Location

Guest Reviews

7.4
Based on 101 reviews
Cleanliness: 7.7
Service: 8.2
Location: 7.4
Room Quality: 6.8
Amenities: 7.2
Value for Money: 7.1
Food and Beverage: 7.9
Overall Experience: 8.4
M
Martin
6
Pros:

The ladys from the front desk are awesome. Wendy and Nash, very friendlys and eager to help. In the restaurant you jave to beg for someone to offer you coffee. The rooms in Smart are VERY noisys. So i had to ask for an uograde to Oh! Cancun.

2025-04-25 • via Nuitee
C
CRISTINA ALEXANDRA MARMOL
10
Pros:

All was okay

2025-04-04 • via Nuitee
S
Simon
8
Pros:

Pretty standard hotel, pretty good value for money

2025-04-02 • via Nuitee
W
Wendy
10
Pros:

Fantastic in every way

2025-03-31 • via Nuitee
G
Gerry
10
Great Stay
Pros:

Excellent hotel that I came back after one night in another hotel! The other hotel was very disappointing compared to this hotel! The front end staff and customer service is excellent. It’s worth the price!

2025-03-31 • via Nuitee
G
Gerry
10
Excellent stay!
Pros:

This place is excellent! Great front end staff and very accommodating for early check in and storage of backs afterwards. Truly a great stay and excellent buffet breakfast !

2025-03-31 • via Nuitee
T
Tom
6
Dated
Pros:

Hotel rooms were very dated, stayed here about 6 years ago and it was much nicer then. Very loud hallways and disruptive people. Pool area was nice.

2025-03-23 • via Nuitee
S
Savannah • family
8
Pros:

It was as expected! Nice and clean hotel! Had some options but I wouldn’t stay here again due to location! I’d spend a bit more to be closer to other amenities/beach :)

2025-03-16 • via Nuitee
H
Hossein • family_with_children
6
Pros:

The hotel presents itself as a 4-star property, but in reality, it falls short in several key areas. The rooms are basic and lack the quality expected from a 4-star experience, with outdated furnishings and limited amenities. The overall service and facilities also don't quite match the 4-star standard. Given these shortcomings, I would rate it closer to 3 stars, as it doesn't offer the level of luxury or comfort typically associated with a higher rating.



2025-03-15 • via Nuitee
H
Hermilo • family
10
Pros:

The buffet and the hotel overall exceed my expectations, for the price I was expecting a lower quality hotel, I highly recommend it.

2025-03-14 • via Nuitee
G
Griselda • family
10
Pros:

It’s a great place to stay!! Easy access to many places in Cancun! Staff is very friendly and helpful.

2025-03-10 • via Nuitee
A
Ali Rustam
6
Pros:

I recently stayed a one week in this hotel,every thing was great, the only thing some time you have to wait to have a table in the breakfast area, otherwise the service was great , very professional helpful polite and cooperative team. defiantly I recommend it for travelers who are looking for conevience place to stay in Cancun downtown.

2025-03-06 • via Nuitee
F
Fernando
10
Amazing breakfast
Pros:

Amaizing the breakfast include

2025-03-02 • via Nuitee
A
anne
10
Pros:

The place is good and affordable

2025-02-09 • via Nuitee
J
Jef • partner
10
Pros:

Great hotel. Very clean and room was well appointed. Little bit of traffic noise.

2025-02-05 • via Nuitee
E
Edgar
10
Pros:

Breakfast really good.

2025-02-04 • via Nuitee
N
Nicolet Titania • family
8
Pros:

Everything was great. My only complaint is that when we had early morning tours the restaurant refused to give us anything before 7 am.

2025-01-29 • via Nuitee
J
JOSE • family
10
Pros:

It was a great experience, can’t wait to visit again.

2025-01-28 • via Nuitee
D
Daniel
8
loving Cancun
Pros:

Close to many amenities, banks offices and Supermatkets. Pool area is just great for relaxing… great Oasis

2025-01-28 • via Nuitee
G
Govindarajan • family_with_children
6
Pros:

The property has to IMPROVE on MORNING BREAKFAST. I stayed for 5 days and ended up waiting for 30 min-45 min for basic amenities BREAD & essential items for breakfast. This delayed my entire planning. If I had to stay again, I will think or change to a different hotel because of Breakfast Buffet DELAYED service.

2025-01-06 • via Nuitee