Hyatt Place Grand Rapids Downtown

Hotels
•
Hyatt Place
8.6 (614 reviews)
140 Ottawa Avenue , Grand Rapids , us

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
Great location
Clean and spacious rooms
Friendly staff
Cons:
Inaccurate information from staff
Cost seems excessive
Breakfast hours were confusing

Categories

Cleanliness
8.23
Multiple guests noted cleanliness was generally good but some rooms had issues.
Service
8.7
Some issues with staff knowledge and friendliness, but overall decent service.
Location
9.74
Excellent downtown location, close to everything.
Room Quality
8.69
Rooms are clean and spacious, but some had initial issues with views.
Amenities
8.22
Facilities like breakfast hours and hot tub mention could improve.
Value for Money
8.18
Costs were perceived as excessive by some guests.
Food and Beverage
7.73
Breakfast had good variety but staff was unhelpful with timing.
Overall Experience
9.3
Despite some issues, many guests would recommend and consider returning.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 18:52

Property Description

Modern Comfort and Convenience

Convenient Amenities: Enjoy a fitness centre, restaurant, and bar on-site. The hotel also features an indoor pool, 24-hour front desk, and free WiFi for guests' convenience.

Cozy Rooms: Each room is equipped with air conditioning, a flat-screen TV, and a fridge. The private bathrooms come with free toiletries and a hairdryer, ensuring a comfortable stay.

Central Location: Situated near popular attractions like DeVos Place and Grand Rapids Art Museum, our hotel offers easy access to the best of Grand Rapids.

Book your stay at Hyatt Place Grand Rapids Downtown for a perfect blend of modern comfort and convenience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs USD 38 per day.

Location

Guest Reviews

8.6
Based on 614 reviews
Cleanliness: 8.23
Service: 8.7
Location: 9.74
Room Quality: 8.69
Amenities: 8.22
Value for Money: 8.18
Food and Beverage: 7.73
Overall Experience: 9.3
G
Goldie • extended_group • us
9
2026-02-11 • via Nuitee
R
Rod • solo_traveller • us
10
A perfect place to stay in Grand Rapids Mi., convenient conveniently located in the city within walking distance of most
Pros:

Clean and consistent, love the location.

Cons:

Nothing

2026-01-29 • via Nuitee
S
Stephanie • family_with_children • us
8
2026-01-28 • via Nuitee
G
Geraldine • family_with_children • us
9
2026-01-19 • via Nuitee
G
Graydon • extended_group • us
9
2026-01-19 • via Nuitee
K
Kathy • extended_group • us
9
Great place to stay for events in the city
Pros:

Location
Cleanliness
Comfortable

Cons:

My only complaint is that we had to wait 45 minutes for our room to be ready

2026-01-19 • via Nuitee
M
McCardy • solo_traveller • us
6
great staff
Pros:

My room

2026-01-19 • via Nuitee
C
Cristina • solo_traveller • us
9
2026-01-19 • via Nuitee
D
DENNIS • family_with_children • us
7
Disappointing for the cost!
Pros:

The rooms were clean.

Cons:

There was no place that we could gather together to play cards and enjoy our beverages that we brought with us. the rooms have no tables wher people can gather. Breakfast was not included even at the higher price we paid for rooms, the lower rooms had no views and we had to shut shades due to the close proximity to other offices and hotels.

2026-01-19 • via Nuitee
K
Kelli • solo_traveller • us
10
2026-01-19 • via Nuitee
B
Benjamin • family_with_children • us
3
2026-01-19 • via Nuitee
S
Shawn • couple • us
10
2026-01-19 • via Nuitee
K
Khlood • family_with_children • us
10
2026-01-19 • via Nuitee
T
Terrachel • extended_group • us
10
Beautiful place and I l enjoyed my time there
2026-01-07 • via Nuitee
C
Cynthia • couple • us
7
Pros:

Didn't eat breakfast there. Too expensive

Cons:

No lotion in room.

2026-01-05 • via Nuitee
K
Kim • couple • us
8
2026-01-05 • via Nuitee
J
Jonathan • family_with_children • us
7
Pros:

Room was spacious, clean and nice. Location was centrally located.

Cons:

Staff at check in was rude and seemed annoyed we were there Had issues with room card using elevator.

2026-01-04 • via Nuitee
E
Eric • family_with_children • us
4
Pros:

Location is great. Staff were nice

Cons:

Toliets not working, then got another room and the lamps/phone didn't work in that one. Elevator key card detection didn't work as well

2026-01-04 • via Nuitee
6
670susank • Business
6
not the best
Pros:

TV not working (did the snowstorm obscure the dish) would not load so could not use the TV in the morning, and the front desk staff at check in gave the wrong hours for breakfast (to multiple people) so when we arrived in the lobby for breakfast, it was cleaned up and closed. Didn't make a good start to the day...

2026-01-02 • via Tripadvisor
T
Theressa • couple • us
9
Wonderful venue and staff
Pros:

The room was large and so nicely decorated

Cons:

My credit card was charged twice because of third party booking and I have to wait for it to be returned tomorrow

2026-01-01 • via Nuitee