Hyatt Place Grand Rapids Downtown

Hotels
•
Hyatt Place
8.6 (687 reviews)
140 Ottawa Avenue , Grand Rapids , US
+1 616-984-1200

listing image 1
Show all photos
Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Great location
Clean and spacious rooms
Friendly staff
Cons:
Inaccurate information from staff
Cost seems excessive
Breakfast hours were confusing

Categories

Cleanliness
8.23
Multiple guests noted cleanliness was generally good but some rooms had issues.
Service
8.7
Some issues with staff knowledge and friendliness, but overall decent service.
Location
9.74
Excellent downtown location, close to everything.
Room Quality
8.69
Rooms are clean and spacious, but some had initial issues with views.
Amenities
8.22
Facilities like breakfast hours and hot tub mention could improve.
Value for Money
8.18
Costs were perceived as excessive by some guests.
Food and Beverage
7.73
Breakfast had good variety but staff was unhelpful with timing.
Overall Experience
9.3
Despite some issues, many guests would recommend and consider returning.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 18:52

Property Description

Modern Comfort and Convenience

Convenient Amenities: Enjoy a fitness centre, restaurant, and bar on-site. The hotel also features an indoor pool, 24-hour front desk, and free WiFi for guests' convenience.

Cozy Rooms: Each room is equipped with air conditioning, a flat-screen TV, and a fridge. The private bathrooms come with free toiletries and a hairdryer, ensuring a comfortable stay.

Central Location: Situated near popular attractions like DeVos Place and Grand Rapids Art Museum, our hotel offers easy access to the best of Grand Rapids.

Book your stay at Hyatt Place Grand Rapids Downtown for a perfect blend of modern comfort and convenience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.6
Based on 687 reviews
Cleanliness: 8.23
Service: 8.7
Location: 9.74
Room Quality: 8.69
Amenities: 8.22
Value for Money: 8.18
Food and Beverage: 7.73
Overall Experience: 9.3
K
Kevin • solo_traveller • us
9
Great value for downtown GR stay
Pros:

Clean, well located, good fitness room

Cons:

Nothing

2026-10-30 • via Nuitee
S
Steven • couple • us
9
2026-10-30 • via Nuitee
H
Heather • family_with_children • us
10
2026-10-29 • via Nuitee
T
Tina • couple • us
8
2026-10-23 • via Nuitee
E
Emma • couple • us
7
Pros:

Great location, decent bar and breakfast

Cons:

Reserved a room online and was told we could check in starting at 3pm, got there around 5 and they had no rooms ready and we had to wait. Almost every staff member (especially the people behind the bar) seemed like it was their first day and didn’t know what was going on. The man who seemed to be the manager was lovely

2026-10-22 • via Nuitee
S
Stacey • family_with_children • us
10
Pros:

The room was clean and modern and the staff was AMAZING!

Cons:

I liked everything!

2026-10-21 • via Nuitee
C
Cresenda • couple • us
7
2026-10-21 • via Nuitee
J
Jessica • couple • us
10
2026-10-15 • via Nuitee
B
Brianna • couple • us
6
It was alright
Pros:

The breakfast was good. Staff was friendly

Cons:

It was just a normal room. The thermostat didn't work. Nothing really special about it or worth $300 a night

2026-10-12 • via Nuitee
N
Nathan • couple • us
10
Super friendly staff, close to arena for the concert.
Pros:

Convenient, close to the arena for the concert, easy parking, a lot of good restaurants close by.

Cons:

N/a

2026-10-10 • via Nuitee
N
Nicholas • couple • us
10
2026-10-10 • via Nuitee
S
Stephanie • couple • us
9
2026-10-07 • via Nuitee
J
Janine • couple • us
10
2026-10-07 • via Nuitee
E
Erik • couple • us
10
2026-10-07 • via Nuitee
H
Herbert • couple • us
10
Pros:

Great location and clean rooms.

2026-09-18 • via Nuitee
T
Thomas • solo_traveller • us
9
Cons:

The black out curtains didn't really work. The top of the window was open so a lot of day light came into the room. Travelers on different schedules need black out rooms.

2026-09-09 • via Nuitee
R
Ryan • family_with_children • us
4
Won’t be staying here again. Much better value elsewhere.
Cons:

Bathroom door was terrible, difficult to open and loud.

2026-09-08 • via Nuitee
R
Robert • solo_traveller • us
8
Pros:

Location, staff

Cons:

Complimentary water in room should be standard for a hotel at this price point.
Windows on guest floors are dirty
Guests at breakfast in bare feet

2026-09-07 • via Nuitee
I
ISIAH • family_with_children • us
10
2026-09-06 • via Nuitee
M
Madeline • solo_traveller • us
9
2026-09-03 • via Nuitee