Embassy Suites Cincinnati - RiverCenter

As a 30th anniversary gift my husband and I were given tickets to an event on Feb 28th and were scheduled to meet our group at the Embassy Suites bar beforehand. It was our idea, we always stay at a Hilton when we travel for business or pleasure and while we had never been to the Cincinnati one, we anticipated kind staff. We arrived at 5:50 pm and while the bar had several people mingling around, no one was seated for dinner and the area was fairly empty but everyone seemed to have a drink in hand. There was one man to our left, who had been served, but other than that we were the only ones. The bartender saw us and when I started to order she walked away to the other side of the bar and began talking with a gentleman who was walking up to the bar. She began a conversation with him, walked back to us and made him a drink in front of us and then walked back to him and continued her conversation. It was 6:01 pm at this point. When she carried his credit card to the cash register I said, "May we please order two Old Fashioneds when you have a moment?" She didn't look at us, although clearly she heard us, we were less than a foot away. Then two older ladies began walking to the bar. She took their order before they reached the bar and even suggested drinks. Then she walked over to us and made their drinks in front of us. After she delivered the drinks she proceeded to walk over to the other side of the bar and she began talking to the other lady bartender about lids. At this point it was 6:04. My husband walked to the other side of the bar thinking maybe the other bartender might help us so we wouldn't be late. Then the first lady asked the gentleman beside me who had the drink if he'd like a beer. When there was no one else left she grabbed the bourbon and practically growled, "two Old Fashioneds." I simply said, "yes, please." At this point it was 6:07 pm. I handed her my credit card the moment she put the glasses in front of me. Since it was 10 minutes past when we were supposed to meet our friends, my husband left to catch up with them. He and I didn't get to enjoy a 30th wedding anniversary cocktail at the bar, not to mention we felt invisible, disappointed, angry, and frustrated. And had to pay $25 for cocktails we didn't have time to drink. The extremely rude, unprofessional, frowning, condescending bartender was the lady on the same bar side as the ballroom that had a sign that talked about A Detective Dinner working from 5:50 pm - 6:30 pm.

The location was great!

This is my second time staying here. I had no complaints the first time; however, the second time, I had a multitude of issues. I stayed here for a business trip along with my family, which should have been covered by my company, and all our rooms were supposed to have been previously allocated. However, none of our rooms seemed to be allotted ahead of time. This was a recurring issue with many of my colleagues, and overall proved to be detrimental to our experience with this hotel. The following are a few things I have noticed in my own experience here.

Parking and initial observations.
- There was no valet service, even though I noticed a sign stating that there was.
- The elevators reeked of cigarette smoke.

Check in and service:
- We initially received a room that already had guests inside it.
- We had moved to another room, but the keycard did not work. Once we got inside, however, there were already another guest's belongings inside the room.
- We moved to another room, where there were guests inside.
- We were forced again into another room that we had thought would be the final one, but twice the keycard did not work. We later got kicked out of that room since another guest seemed to have a reservation.
- We transferred to another room, where there were guests inside.
- We relocated to the final room, but the keycard did not work.
- The customer service was terrible. I went down there to change rooms, but the clerk had a horrible attitude and severely upset me.
- My daughter went down there in my place, since I was not in the right state of mind, and the receptionists would not tell her anything and did not answer her questions. She was upset and came to me crying.
- We received "compensation" for the severe inconveniences in the form of a box of snacks. A staff member looked through those snacks and took one.

The rooms and overall atmosphere
- The first room that we were kicked out of due to a previous reservation reeked of cigarette smoke. The overall atmosphere felt sketchy and unsafe.
- The final room we ended up staying at had multitudes of stains, notably on the table and carpet. The general atmosphere of this hotel felt sketchy and cold, unlike any other hotel I have stayed at.

Overall:
The atmosphere is not enjoyable; it is frequently loud, and there are constantly people running through the halls or being noisy in an adjacent room.
The service is horrible, did not help, and severely upset both me and my daughter.
The rooms are disgusting. There are stains everywhere, and they often have a smoky smell.
It is difficult to park, there is no valet service, and the parking area is in a questionable location.
The hotel itself seems to be severely outdated; this is most noticeable inside the rooms.
I do not recommend staying here.

My friend got to the hotel after a really hard tiring day went upstairs and her room was already taken, and someone was in it. Shewent back downstairs to go ask for a different room and they gave her the room but again the room door wouldn’t open and it was given someone else and they went back downstairs again and they gave her a room, but they gave them a room that my other teammate had and then they had switch it again and they offered the other teammates room. They finally got a room. It’s room 819 and the key card didn’t work. They had to call the people they came upstairs to open the door and they’re giving them emergency key cards because now they’re opening they triedthe P card that they were given two times and it still didn’t open.

They breakfast was great everyone in kitchen was friendly. They check-in was terrible they didn’t have a room ready for us fora hr and then tried to change my room from double queen to something else wasn’t happy the guy tried tell me I booked thru a 3rd party. After they already took my money

Breakfast

Everything was wonderful from checking in to checking out.

The breakfast buffet and omelettes were not as good as usual at our other Embassy stays.

Breakfast was great

Breakfast was good. Room was comfy.

The staff helped me with the issues I was having and allowed me to move rooms.

Bed comfortable

Pool was great breakfast was amazing

Great view of Cincinnati, nice lobby, good breakfast, and pleasant staff. The 2nd floor room was disappointing. The rug was worn and ripped by the door as if a dog was trying to dig his way out of the room. There were also a few little ants in the bathroom that we had to squish. I will remember not to ever stay again in any hotel that allows pets.

Staff was pleasantly, breakfast was awesome