Embassy Suites Cincinnati - RiverCenter

Nothing, Nothing at all. The hotel couldn't find my reservation even though I had the confirmation number, email, and the app. I had to go from a 2-bedroom suite to a one-bedroom hole-in-the-wall with a kids and a wife. I called your customer service, no big help. I rented a room that I shouldn't have since I had a reservation. I had to argue that the refund needed to be handled immediately because I dont trust your brand. The most unhelpful email that was sent to me by your company was that here is some selections to pick from for a hotel, well amazing after a long drive with a family I want to sit down and where that would be I dont know maybe back in the car to see if there is any place to stay and you guys can cover up to $45 over the hotel cost.I never cursed in a review before, and your company definitely would qualify. Don't trust them, better pick someone else.

The worst hotel experience I’ve had in at least the last 10 years. I made it less than a minute in the first room they gave us, took pictures because it was so bad, and walked back to the front desk to ask for a new room. They didn’t have our specific room type, which was fine, because I would rather share beds than stay in the first room. There was wadded up wet toilet paper on the toilet sink when I lifted the lid, hair on the top of the toilet and the ground under the toilet, the carpet was filthy, the desk was stained and warped, desk chair absolutely filthy, carpet pulling apart. I wish I could say it was so much better with our new room. The temp never got below 71 degrees, the toilet paper holder was just completely missing, this giant board under the tv fell on my 2 year olds back when she walked by it, no sheets or pillows for the pull out couch so had to wait an hour for that….then the “amenities” were seriously lacking. The pool and pool area were tiny and so crowded (it was wild), absolutely no breakfast left when we went to breakfast, not a single plate or fork could be found anywhere, no restocking empty items and there was an hour of breakfast left. We were able to get an omelet made and it was good, the guy working was nice. There was a male bartender working the evening we arrived and he was very nice as well. Those are actually the only good thing I have to say about this place. I messaged in the Hilton app and the text messaging system the send out when you check in. I got no responses ever, I don’t receive my “welcome” benefit for being a gold member even though I asked about it. It’s super disappointing that this is a Hilton property and it’s managed this way

The location & the bar..

Large suite.

Awesome breakfast. We drove 300 miles and we're exhausted but a man named Christopher greeted us and was really helpful. I was so tired I couldn't even swipe the card right after numerous traffic jams. Having help like he gave was a huge blessing. Good staff

Rooms are adequate and location is fantastic.

My biggest complaint is poor signage for the parking garage and for the garage elevator.

It’s not clear when you enter the garage you should park on level G4 for easy access to the hotel.

If you park on any other level you’ll have to deal with stairs.

The breakfast was delicious. Loved the fresh made to order omelettes but the breakfast area was not staffed well.

The limited number of employees couldn’t keep up with stocking the food and plates.

They ran out of clean plates, utensils, milk, fruit, juice and coffee an hour before the complimentary breakfast closed.

Complaints to the front desk were only moderately acknowledged by saying they would notify someone.

It was apparent there was no manager watching the breakfast area.

Seemed like 2 employees were doing all the work and it was too much for them to handle.

There was an issue checking in but the front desk was incredibly helpful getting it sorted out.

They staff the food

My favorite thing about the property was the location and the complimentary breakfast.

Keonte is such a gift. My wife and I connected with him right away. Erica at the front desk was great, Darcel the assistant GM treated us like family and Mark, who is a one of a kind, and if you ever get to meet him you’ll know just what I mean. They all showed us a level of hospitality unlike anything we have ever experienced anywhere. Such an amazing group of folks. Because of the quality of our time here this past weekend this will always be our place to stay anytime we are in the area. Real nice rooms! Spectacular views and minutes away from everything. Two thumbs up.

Close to aquarium

staff were friendly and helpful. easy access to conference center and nice lounge spaces.

The breakfast is great and the free drinks for happy hour is nice.

Everything but the lobby, where you check in… We couldn’t find it!