Embassy Suites Cincinnati - RiverCenter

Hotels
Embassy Suites Hotels
7.3 (863 reviews)
10 East Rivercenter Boulevard , Covington , us

Children allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Good breakfast
Helpful staff
Great location
Cons:
Cleanliness issues
Outdated rooms
Parking difficulties

Categories

Cleanliness
5.19
Several reviews noted moldy smells and dirty rooms, indicating poor cleanliness.
Service
8.16
Many reviews highlighted helpful and polite staff, though there were some procedural delays.
Location
8.7
Consistently praised for having a great location with nice views.
Room Quality
6.15
Rooms were described as outdated with maintenance issues, affecting overall comfort.
Amenities
7.68
Amenities received mixed reviews, with some positive aspects like the pool and bar.
Value for Money
6.64
Concerns over the quality versus price paid were noted in multiple reviews.
Food and Beverage
8.19
The breakfast and food quality were frequently praised.
Overall Experience
7.66
General sentiment indicated a decent experience, though with significant areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-14 18:00

Property Description

Riverfront All-Suite Hotel
Located on the south bank of the Ohio River, the Embassy Suites Cincinnati - RiverCenter in Covington, Kentucky, offers a comfortable stay just minutes away from downtown Cincinnati.

Complimentary Breakfast and Evening Reception
Start your day right with a free breakfast and wind down in the evening with a complimentary reception, adding extra value to your stay.

Convenient Location to Top Attractions
With attractions like the Great American Ballpark, Newport Aquarium, and entertainment districts just a short walk or drive away, you'll have plenty to explore during your stay.

Book now for a memorable stay at Embassy Suites Cincinnati - RiverCenter!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CVG

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs USD 12 per day.

Location

Guest Reviews

7.3
Based on 863 reviews
Cleanliness: 5.19
Service: 8.16
Location: 8.7
Room Quality: 6.15
Amenities: 7.68
Value for Money: 6.64
Food and Beverage: 8.19
Overall Experience: 7.66
K
Kazandra family_with_children us
10
2026-06-01 via Nuitee
K
Kluemper couple us
9
Relaxing and fun
Pros:

Breakfast was outstanding and service desk employees were amazing

Cons:

The soap, shampoo and conditioner scents weren't to my taste. The conditioner bottle fell off the small corner shelf and the cap came off and wouldn't close up again. The drain in the shower wasn't draining. Had pulled a bunch of hair out and it still didn't drain fast enough.

2026-06-01 via Nuitee
A
Alice couple us
10
2026-05-26 via Nuitee
S
Sharen couple us
6
Pros:

Bed was comfortable and front desk staff was friendly.

Cons:

There was a strong smell of marijuana throughout the parking garage and elevators. Would have liked to see security in the parking garage to possibly curtail this. Found items in our room that were left behind by others which makes me wonder how well it was cleaned.

2026-05-26 via Nuitee
C
Charlene couple us
9
Pros:

Easy walk to the Great American Ball Park. Lovely location with restaurants close by.

2026-05-26 via Nuitee
L
L7381JWrobyns Friends getaway
8
Moms night away
Pros:

Brian and his team up front were wonderful! I checked in only to find people were already in our room. Brian and his supervisor didn’t skip a beat and treated me with so much respect and class. Our rooms were upgraded and we loved how they took care of us.
While attending the cocktail hour that I have frequented many times when we stay with Embassy Suites I will say the bartending staff seemed pretty annoyed about free drink tickets and where we sat. I asked the bartender for a Moscow mule (which I’m fully aware isn’t from a free drink list), it’s just my preference of drink and she told me no she couldn’t make it and gave us a sign of drinks. I politely asked if they had ginger beer and vodka to which she responded yes and I told her I’m happy to pay, it’s just the drink I prefer and when she realized I was willing to pay she was willing to make my drink. Our small group is super chill and laidback so we were patient and polite despite being made to feel out of place. Overall the experience was great for a Moms night, bit food and beverage staff is a little touch and go so just be mindful and patient with them 😊

2026-05-25 via Tripadvisor
B
Bartłomiej couple pl
3
Never stay at this hotel. Old, dirty, awful bathroom, poor breakfast
Pros:

Localization

Cons:

Old hotel that needs renovation.
Rooms are horrible: mustiness, mold, old furniture.
Breakfast a joke: Buffet for 100+ guests served by 1-2 people. Egg/omlet fresh cooking by 1 person was the only eatable part of breakfast, but line was for >20 min of waiting.
Reception tried to push me standard room while I clearly booked and paid more for river view. After claim they were reasoning it a temporary because destination room was not ready. True scam.

2026-05-25 via Nuitee
M
Mone couple us
10
Pros:

Everything

2026-05-25 via Nuitee
D
Debra family_with_children us
4
We will not be back.
Pros:

The beds and pillows were soft and comfortable.

Cons:

This is the second time we’ve stayed here. The first time wasn’t great, but we gave them another chance thinking they had overbooked and were short staffed. Bedding for the pull out was non-existent and housekeeping was unable to be contacted. The bathroom had mildew around the tub and the handle on the toilet was broken. During breakfast, we waited 20 minutes for an omelet as the buffet was largely empty. And as we left, we were bid adieu by a very large cockroach in the lobby.

2026-05-24 via Nuitee
8
895gabrielleo Friends getaway
10
Amazing guest service!
Pros:

Erica checked us in and she was absolutely amazing! She helped us so much and her personality was so friendly. By far the kindest and most welcoming receptionist I have ever had. That means a lot since I travel 70% of the month for work!

2026-05-18 via Tripadvisor
L
Leona solo_traveller us
10
Loved our stay
Pros:

The staff was very friendly and helpful
Loved the location along the river !!
The breakfast was amazing.. especially the fresh made omelets !!
Our room and the towels/ wash cloths were very clean !!

Cons:

The one serving drinks in the evening was kinda grumpy

2026-05-13 via Nuitee
E
E4596XNwalters Solo travel
10
Awesome
Pros:

Erica ,Erin, and Judy at the front desk was amazing

2026-05-11 via Tripadvisor
R
Reece couple us
8
2026-05-11 via Nuitee
J
jefftravis2021 Family
2
Terrible overpriced hotel room
Pros:

I rarely leave negative reviews, but it is warranted. I have stayed at this hotel years ago and it was nice. But very disappointing. It must stay on Saturday night May 9,2026. The room was just in general rundown. I will attach a couple of pictures as an example. There were drunk people in the hallway making lots of noise. There were two beds as advertised, but they were just barely bigger than a twin bed. Breakfast Sunday morning wasn’t a lot better. They were understaffed and could not keep food adequately placed for the hotel guests. Counting tax this was $298 room. Definitely not the typical embassy suite brand, usually they are top notch.

2026-05-10 via Tripadvisor
4
408randallc Business
10
Awsome
Pros:

Brian at the front desk was great got me checked in quick and lenea at the bar had some best drinks I ever had !

2026-05-08 via Tripadvisor
K
Karen solo_traveller us
10
2026-05-08 via Nuitee
B
Bassols couple us
10
2026-05-05 via Nuitee
H
Hannah family_with_children us
8
2026-04-29 via Nuitee
M
Michael solo_traveller de
6
2026-04-28 via Nuitee
J
James couple us
8
Great experience
Pros:

Convenient

Cons:

Parking

2026-04-23 via Nuitee