Country Inn & Suites by Radisson, Charlotte I-85 Airport, NC

The hotel is dirty and everything looks broken.

The instructions I received in advance for the hotel shuttle directed me to go through the exit doors to the ground transportation roadway and cross to the outer median/island and look for the blue columns marked "Zone 1." I did this, but soon noticed that the "Hotel Shuttles" area was NOT on the outer median. I had to recross to return to the sidewalk just outside the exit doors to reach the "Hotel Shuttles" area. Please correct these instructions. Also, when I called the hotel to request the shuttle, I had to leave a message instead of talking to someone. This caused me great insecurity, as I did not know if my message would be picked up immediately or not. On the way back to the airport the next morning, I knew in advance the time when the shuttle service would be leaving, and it was exactly on time.

Everything

This was the dirtiest hotel room I have ever stayed in. I flew in for a funeral, and did not have time or mental energy to try to hassle to get my money back and go elsewhere but as soon as I walked in I noticed how filthy the rugs where and the windows. The front of the check-in desk had holes kicked in and filth smeared on it. A sign on the check in desk said the attendant had gone to make an airport shuttle run, so I would have to wait (that is a very poor system, what if there had been an emergency or a fire? There was no one there. ) The lady who checked me in was nice enough. The elevator's stainless steel walls had not been cleaned for some time. Food smeared on it and who knows what else. Soda spilled on the floor and sticky, I got off on floor 2 and the hallways were filthy/unvacuumed. Trash overflowing and papers all on the carpet. The hotel room was marginally better but after getting ready for bed I began to discover more things that did not work. The refrigerator did not work (and smelled awful, it was a huge oversized fridge) The phone did not work anytime during my two day stay. I checked to make sure it had not gotten unplugged. It had not. The lightbulb on the desk lamp was a 15 watt bulb (aren't those just for refrigerators? I can't believe they had that in a lamp, pointless) The bed linens seemed clean enough but were so worn there were pulls, tears and pilling all over the bedspread. The bath towels were so threadbare I could literally see through one end. I used it gingerly to dry off because it almost tore. One panel of a curtain completely missing. The hotel doors have alarms on them, in case you leave it ajar it sounds, but those alarms went off in rooms near me all night. The air barely worked.

Clogged toilet, dirty bath, hallways dirty, reefer smoking...

Clean

Towels were dingy and old- should be used to wash your car , not your body

I booked for 2 beds and 4 people. I arrived and they stated "We are sorry all our double queens are booked or dirty we have no other rooms except kings. I asked if they had a king room with a sofa bed. Because I order 2 beds. Staff said "They are more expensive" im sorry but that should not be the case for me, as it was not my fault on their poor planning. Staff didnt even try to accommodate. Or give 2 rooms. Or anything. I ended up sleeping on the floor due to a king bed not being enough room for 4 people. Highly disappointed that their wasnt even effort in trying ro address the problem. If you have dirty rooms you then why arent they clean? I showed up at 10 at night. Plenty of time to do your job.

Charged me $50 as an incidental deposit, even though it says in the agreement I had to initial that SC/NC residents are exempt! Breakfast hours are different then posted on booking.com, unfriendly staff at checkin, mold and loose paint in bathroom, free breakfast was spare, hardly anything there, powered coffee creamer only, sketchy location

Limpieza en general

Room spelled terrible and couldn’t sleep. Breakfast was really sad