Best Western Glenview - Chicagoland Inn and Suites

Hotels
Best Western
8.8 (658 reviews)
4514 West Lake Avenue , Glenview , us

Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Good breakfast
Cons:
Cleanliness issues
Inadequate response from customer service

Categories

Cleanliness
7.94
Sheets had visible stains; a used towel was found under furniture.
Service
9.41
Friendly staff; some challenges with customer service were noted.
Location
9.45
Centrally located with many restaurants nearby; excellent for needed destinations.
Room Quality
8.4
Rooms were clean and big; some complaints about room assignments.
Amenities
8.43
Good breakfast selection but could use some improvements on cleanliness.
Value for Money
8.89
Everything felt worth the price, but some amenities were lacking.
Food and Beverage
8.94
Breakfast choices were good; some suggestions for improvement noted.
Overall Experience
8.91
Overall good experience, with minor issues that could be improved.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 19:19

Property Description

Convenient Location and Modern Amenities

Located just 12 km from O’Hare International Airport, ESTIA Hotel Suites Glenview offers free Wi-Fi, continental breakfast, and comfortable rooms equipped with a flat-screen TV and refrigerator.

Fitness Center and Exceptional Services

Guests can enjoy the convenience of a fitness center, 24-hour front desk, meeting facilities, dry cleaning, and laundry services at Glenview Best Western Plus.

Nearby Attractions and Free Parking

Explore The Glen Club and Kohl Children's Museum, both just 3.5 km away from the hotel. Enjoy the added benefit of free parking during your stay.

Book now for a relaxing and convenient stay at ESTIA Hotel Suites Glenview.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ORD

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Free public parking is possible on site (reservation is needed).

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.8
Based on 658 reviews
Cleanliness: 7.94
Service: 9.41
Location: 9.45
Room Quality: 8.4
Amenities: 8.43
Value for Money: 8.89
Food and Beverage: 8.94
Overall Experience: 8.91
K
Kyoung solo_traveller us
2
2026-03-25 via Nuitee
C
CINDY couple us
7
Pleasant stay
Pros:

Comfortable room and helpful staff. Seems to have been recently remodeled with carpet and decor. Requested a quiet room and had a good sleep.

Cons:

Unfortunately, breakfast is in an overly crowded space and the food wasn't seasoned. Long waits to self-serve food due to congestion, and no salt in sight to add to eggs, etc.

2026-03-23 via Nuitee
M
Muñoz family_with_children pr
7
Pros:

Era un lugar tranquilo y agradable. La calefacción trabajaba muy bien y las camas eran cómodas y limpias.

Cons:

El día antes de mi check-in le envié email para pedir un cambio en mi reservacion. Solo me indicaron que debía comunicarme con Booking qué fui la página donde hice la reservacion. Llamé a Booking donde los llamaron, no le contestaron el teléfono ni la petición que Booking le envió. Gracias a eso, perdí una noche de mi reservacion de tres noches. Deben mejorar la comunicación. 0/10

2026-03-22 via Nuitee
T
Thompson-robinson family_with_children us
8
2026-03-19 via Nuitee
V
Vanessa family_with_children us
10
Pros:

Rooms clean and comfortable. Breakfast in the hotel. Shampoo conditioner and body wash in the shower. TV I could watch YouTube on . Love this location

2026-03-17 via Nuitee
N
Natalie solo_traveller us
7
Comfortable
Pros:

Very clean

Cons:

Front desk staff wasn’t always very friendly

2026-03-16 via Nuitee
R
Renee family_with_children us
7
Pros:

I always like staying here because I feel safe, it's so clean and pretty and most of the time ,good people stay there .

Cons:

I didn't like that a guest had their dog, and the dog was tied to the guard rail , in back of the building ,right outside my window . The poor dog was on a short lease , trying to get loose and barking constantly. The owner of the dog and myself got into a disagreement about the situation but it was resolved . What I didn't like? I was told I was white entitled. How can that be when we all pay the same , stay at the same place? I dont think big dogs should be allowed .

2026-03-14 via Nuitee
J
Jonas couple lt
8
2026-03-06 via Nuitee
A
Andrii couple us
10
2026-03-06 via Nuitee
R
Rebecca couple us
10
2026-02-27 via Nuitee
R
Rodriguez couple us
1
Terrible experience, staff is completely unprofessional and inadequate. Hate to be harsh, but when a hotel is ruins your
Pros:

Nothing, the hotel had never even set up my rescheduling date I had plan ahead of two weeks because the staff is incompetent

Cons:

Rude and incompetent staff at the front desk who were no help at all

2026-02-25 via Nuitee
C
Colorado couple us
10
Room was comfortable, staff are nice , complimentary breakfast was really good thank you .
Pros:

It was clean and organized

Cons:

None

2026-02-09 via Nuitee
G
ghassan couple ca
6
It was Ok
Pros:

Bed was not bad, clean and comfortable somehow. Breakfast was good we preferred boiled eggs instead of the crumble eggs.

Cons:

It was outdated, carpet ripped, internet weak signals and cuts off. Our room was on ground floor and we asked for second floor or first but the guy when we arrived said the hotel is full and no other rooms available. But it was in fact not full, we didn’t notice it was busy.

2026-02-09 via Nuitee
B
Brenda couple us
9
2026-01-26 via Nuitee
J
Juan J family_with_children us
8
2026-01-25 via Nuitee
M
Marcos couple us
8
2026-01-21 via Nuitee
S
Sandra couple us
8
Pros:

The breakfast choices were good and the staff were nice.

Cons:

The bathroom was very small but functional. A non slip shower mat would have been appreciated.

2026-01-20 via Nuitee
S
Sally couple us
6
Pros:

thee scrambled eggs were terrific, the bed was comfy, but I had a hard time working the TV!

2026-01-19 via Nuitee
I
IRINA couple mx
7
Fair
Pros:

Fairly good breakfast choice offered

Cons:

Breakfast was crowded: the sitting space should be bigger. More fruit would also be nice. Use of plastic hurts...! Bumped several times into a strange man that looked like lost (or on drugs?!) in the elevator and corridors. He was not agressive but always talking nonsense. Front desk staff seemed not to know how to deal with him...

2026-01-19 via Nuitee
R
Rena couple us
8
I really enjoyed my stay.
Pros:

Mostly everything!

Cons:

Found a used towel under furniture.

2026-01-19 via Nuitee