Embassy Suites by Hilton Phoenix Downtown North

Hotels
•
Embassy Suites Hotels
9 (783 reviews)
10 East Thomas Road , Phoenix , us

listing image 1
Show all photos
Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Great location
Exceptional breakfast
Helpful staff
Cons:
Cleanliness concerns
Issues with room quality
Parking fees

Categories

Cleanliness
8.25
Filthy carpet and mildew in bathroom; needs attention.
Service
9.75
Majority of staff described as helpful and welcoming, despite some minor issues.
Location
9.75
Location was frequently praised, convenient for various activities.
Room Quality
7.75
Reports of small, worn-out rooms with old mattresses.
Amenities
9.25
Heated pool and complimentary breakfast were appreciated.
Value for Money
8.75
Mixed feelings; some felt the quality didn't justify the price.
Food and Beverage
9.25
Breakfast received generally positive reviews, though some found it lacking.
Overall Experience
9.25
Positive experiences outweighed negatives, but some issues affected stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 02:21

Property Description

Luxurious Atrium and Indoor Pool
The Embassy Suites by Hilton Phoenix Downtown North boasts a stunning atrium, inviting guests to relax in a lush and elegant setting. The indoor pool provides the perfect spot for a refreshing swim or a leisurely soak, offering a tranquil escape in the heart of the city.

Delicious Dining Options
Indulge in a culinary experience at the Great American Grill, serving up delectable dishes for breakfast, lunch, and dinner. For a more laid-back atmosphere, the Atrium Lounge offers a selection of beers and cocktails, along with entertainment options like billiards and a dartboard.

Convenient Amenities and Services
From the 24-hour front desk to the well-equipped fitness centre, the Embassy Suites ensures that guests have everything they need for a comfortable stay. With a gift shop on-site, you can easily pick up souvenirs or essentials during your visit.

Book your stay at Embassy Suites by Hilton Phoenix Downtown North for a luxurious and convenient experience in the heart of Phoenix.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PHX

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 0 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible at a location nearby (reservation is not possible) and costs USD 28 per day.

Location

Guest Reviews

9
Based on 783 reviews
Cleanliness: 8.25
Service: 9.75
Location: 9.75
Room Quality: 7.75
Amenities: 9.25
Value for Money: 8.75
Food and Beverage: 9.25
Overall Experience: 9.25
K
Kabyn • couple • us
10
Clean friendly and location all great.
Pros:

Staff was patient and friendly

Cons:

Everything was good location, staff , and food was very good

2026-06-26 • via Nuitee
N
Natasha • family_with_children • us
10
2026-06-25 • via Nuitee
D
Deirdre • couple • us
10
2026-06-23 • via Nuitee
D
Devaun • couple • us
10
2026-06-21 • via Nuitee
S
Sandra • solo_traveller • us
10
Pros:

Staff great and friendly, very accommodating

Cons:

Nothing all was great.

2026-06-21 • via Nuitee
R
Robert • couple • us
8
2026-06-19 • via Nuitee
B
Bobby • couple • us
10
2026-06-15 • via Nuitee
W
Winston • couple • us
3
2026-06-13 • via Nuitee
M
Michelle • solo_traveller • us
10
2026-06-11 • via Nuitee
E
Ervin • solo_traveller • us
8
Pros:

Location

Cons:

N/a

2026-06-08 • via Nuitee
J
Johanna • extended_group • us
8
2026-06-06 • via Nuitee
M
Makesha • couple • us
10
It was a great stay
Pros:

The staff was very friendly. Junior was very accommodating and friendly. They have heated pool, the cocktail hour and breakfast was great

Cons:

No complaints

2026-06-05 • via Nuitee
L
Liesl • solo_traveller • us
10
Pros:

Good breakfast, clean, nice stay

Cons:

I liked everything

2026-06-03 • via Nuitee
Y
Yellow • solo_traveller • us
10
Pros:

Rooms were comfy and slept with minimal noise and great view

Cons:

Short stay for us and kids love it and would love to go back.

2026-06-02 • via Nuitee
D
Delann • couple • us
7
Before booking, no notice of the parking fee.
Pros:

The freshly made omelettes were good.
Staff very nice.

Cons:

The rooms were dark, not enough light from the
lamps. Very difficult to read. There needs to be brighter lamps at each side of the bed an by the couch.
Also, not enough natural light in the atrium area,
we felt very closed in.

2026-05-30 • via Nuitee
B
Benthal • solo_traveller • us
9
Pros:

The comfortable and location.

Cons:

Not much.

2026-05-28 • via Nuitee
V
Valeria • family_with_children • us
8
2026-05-26 • via Nuitee
E
Edward Munozjr • solo_traveller • us
10
2026-05-25 • via Nuitee
M
Maria Theresa • extended_group • us
10
Pros:

The style and simple structure but the best . Good food and a lot of complimentary. Good staffs. The parking lot is great .

Cons:

The ambiance.

2026-05-24 • via Nuitee
S
Scott • solo_traveller • us
9
Clean, modern, well maintained room and common areas.
Pros:

Rooms were nicely appointed. All furniture in good condition. Great layout.

2026-05-22 • via Nuitee