The Park Hotel London

Hotels
•
Westmont Hospitality Canada
8.8 (980 reviews)
242 Pall Mall Street , London , ca

listing image 1
Show all photos
Children allowed
Pets allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Room service
Pets allowed
Lift / Elevator
Luggage storage
Fax/photocopying
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Clean, modern look
Friendly staff
Cons:
Limited parking options
Staff interactions could improve

Categories

Cleanliness
8.58
Guests appreciated the cleanliness of the hotel but mentioned some issues with dirty sheets.
Service
8.95
Some staff were friendly, but there were also complaints about the front desk staff's lack of warmth.
Location
9.29
Excellent location with easy access to many restaurants.
Room Quality
8.74
Rooms were reported as spacious and modern with a comfortable king-size bed.
Amenities
8.27
Highlighted the lack of additional amenities like a pool or sauna, which disappointed some guests.
Value for Money
8.83
Considered good value for the price but with additional costs like parking and breakfast limitations.
Food and Beverage
8.68
Breakfast had limited variety but was generally enjoyed.
Overall Experience
9.05
Overall, many guests expressed positive feelings about their stays.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 03:43

Property Description

Luxurious All-Suite Hotel in Downtown London, Ontario

Suite Perks
Indulge in the convenience of free WiFi, a flat-screen TV, microwave, refrigerator, and iPod docking station in every suite. Start your day right with a complimentary grab-and-go breakfast.

Fitness and Business Amenities
Stay on top of your fitness routine with our well-equipped Fitness Room. Need to work? Our business centre has you covered with a computer, printer, and charging stations. Plus, enjoy 24-hour guest services and an on-site market.

Nearby Attractions
Explore the city with ease - Victoria Park, London Convention Centre, Grand Theatre, and Budweiser Gardens are all just a stone's throw away.

Experience comfort and convenience at its finest - book your stay now!

Important information:

Pre-paid credit cards and debit cards cannot be used to guarantee a reservation. A credit card is required when booking.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: YXU

Property Policies

  • Parking

    Private parking is possible on site (reservation is not needed) and costs CAD 32 per day.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.8
Based on 980 reviews
Cleanliness: 8.58
Service: 8.95
Location: 9.29
Room Quality: 8.74
Amenities: 8.27
Value for Money: 8.83
Food and Beverage: 8.68
Overall Experience: 9.05
P
Patrick • couple • ca
9
Pleasant experience all around
Pros:

Clean, comfortable, well located

Cons:

Nothing

2026-03-19 • via Nuitee
V
Valerie • family_with_children • ca
8
We were in London for a special occasion and the Park helped make the whole stay feel special.
Cons:

The windows leaked cold air and we needed more bed coverings to sleep. Which were delivered when we asked, but given there was a pullout bed we thought there'd be more available in room.

2026-03-19 • via Nuitee
M
Marnie • couple • ca
9
Pros:

Everything was clean, staff was fine.

Cons:

My room that was supposed to be 160 plus tax cost me almost 100 dollars more. My suggestion is to add that parking is 35 plus taxes, there is also resort fee and booking fees. My room for less then 12 hours of using it almost cost me 300 dollars.

2026-03-18 • via Nuitee
P
Pedro • solo_traveller • ca
7
2026-03-18 • via Nuitee
S
seçil • family_with_children • ca
8
Comfy and nice
Pros:

Clean and light, spacious. Nice breakfast

Cons:

Nothing really
Maybe would be nice if there would have been complimentary bottle water

2026-03-18 • via Nuitee
M
Monique • family_with_children • ca
10
Perfect hotel if you're looking for comfort, cleanliness and wonderful staff.
Pros:

Traveled from Windsor to see a show at Canada Life Palace. Hotel staff were super friendly. Check in was a breeze. Parking garage felt safe, and not to mention one of the nicest entryway I've ever seen. Hotel and room was pristine. Location was perfect. My daughter and I were able to walk around downtown do to location. Also within walking distance to Canada Life Place. My daughter and I truly enjoyed ourselves. Will book again when we return for our next event.

Cons:

What I did not like was that the parking was not included, No other complaints, our stay was fantastic

2026-03-16 • via Nuitee
C
Clarke • family_with_children • ca
10
Pros:

Fun night

2026-03-15 • via Nuitee
6
683gayles • Couples • Region of Waterloo, Ontario
6
Disappointing
Pros:

2 nights at this hotel were disappointing

From my first arrival at the front desk found it cold and unwelcoming
All grey and black with no colour
Black large computer screen in my face so I could neither see or hear the staff - suggest moving them on an angle so that the staff in visible and more welcoming to your guest

Door to room was dirty and damaged by boots or luggage - a good coat of paint would go a long way.
Lighting over coffee station make it difficult to read instructions or find what I was looking for
Towels - hard and rough
For seniors Toilet and vanity too low and no non-slip matt for the slippery shower stall.

Breakfast was very good with good variety and excellent coffee.

Hopefully some of these suggestions with be helpful.

2026-03-08 • via Tripadvisor
B
Brendan • couple • ca
6
Generally a satisfactory stay but parts of the stay disappointing . Parking rate was too high. Staff
Pros:

Generally ok, good selection. The croissants were rock hard (stale) both days.

Cons:

Pillows were dreadful, lumpy and misshapen. The trim and paint in the bathroom looked rather beaten up, needs to be replaced.

2026-03-08 • via Nuitee
W
Walter2001 • family_with_children • ca
6
Pros:

Rooms are pretty big and have a fridge.

Cons:

We had a pretty bad room that was against the elevators and had a very bad sleep due to this and the humming noise of the elevator all night.

This was after we had asked for a change to our room and was told no

2026-03-06 • via Nuitee
C
caro • family_with_children • fr
8
2026-03-04 • via Nuitee
D
Darin • extended_group • ca
8
2026-03-03 • via Nuitee
M
misko2016 • Couples • Toronto, Ontario
4
Not worth the price.
Pros:

Not worth the price. Not a single proper glass or cup in the room to put my toothbrush in but flimsy paper cups instead. The key card to the parking repeatedly not working so we kept on getting stuck in the garage (even after changing the key card multiple times) and not being able to enter the garage or even the front door of the hotel at other times. No black out curtains or blinds so we couldn’t sleep in. When we arrived we were greeted by reception staff who seemed very young and inexperienced (were abrupt and abrasive when explaining where to sign things not understanding not everyone has the reaction time and eye sight of a 20 year old, not clear at explaining things, not very welcoming).
The positives were very comfortable beds, large suite size and great central location.
Would not go back.

2026-02-27 • via Tripadvisor
J
Joe Lacosta • family_with_children • ca
10
2026-02-27 • via Nuitee
J
JacquieS224 • Friends getaway • Toronto, Ontario
8
Perfect stay amongst friends
Pros:

We had a great stay at this hotel during our hockey tournament weekend. The concierge desk was incredibly helpful and welcoming, always ready to assist with anything we needed. The hotel staff overall were friendly and accommodating, making our busy schedule a little easier to manage. Breakfast each morning was more than decent, with plenty of options to fuel up before heading to the rink. The suite was spacious and comfortable, giving everyone room to relax, and the bed was especially comfortable after long days at the arena. A solid choice for tournament travel, we’d happily stay again

2026-02-25 • via Tripadvisor
D
Derek • couple • ca
10
2026-02-09 • via Nuitee
P
Paulina • couple • de
8
2026-02-09 • via Nuitee
S
Sugarpop • couple • ca
5
Pros:

The room was beautiful

Cons:

The breakfast wasn't the best at all

2026-01-29 • via Nuitee
V
Vera • couple • us
10
2026-01-28 • via Nuitee
A
Ana • couple • ca
10
2026-01-27 • via Nuitee