Hilton London Euston

Hotels
Hilton Hotels & Resorts
7.5 (2276 reviews)
17-18 Upper Woburn Place , London , gb

Children allowed

Facilities

Fitness facilities
WiFi available
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Location
Comfortable beds
Good breakfast
Cons:
Cleanliness issues
Poor service
Temperature control problems

Categories

Cleanliness
6.21
There were significant cleanliness issues reported including hair and unclean facilities.
Service
7.68
Mixed reviews; some positive mentions, but complaints about unprofessional front desk service.
Location
8.72
Many positive remarks on location being conveniently close to transport links and attractions.
Room Quality
7.17
Room quality had mixed feedback, with mentions of small rooms and temperature issues.
Amenities
7.7
Amenities were generally appreciated, with specific mentions of breakfast and bed comfort.
Value for Money
7.16
Value perceived as fair for quality, but some felt the hotel could be better for the price.
Food and Beverage
7.71
Breakfast was praised, but there were complaints about limited vegetarian options.
Overall Experience
7.68
Overall experiences varied; some enjoyed their stays while others faced significant issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 12:36

Property Description

Luxurious Victorian Building:
Experience the grandeur of a Victorian building at the 4-star Hilton Euston. The historical charm combined with modern amenities offers a unique stay for guests.

Gourmet Dining Options:
Indulge in culinary delights at the hotel's two stylish restaurants. From a hearty Hilton breakfast at Mulberry's Restaurant to international fusion cuisine at Woburn Place, satisfy your taste buds without leaving the premises.

Convenient Location and Services:
With a prime location just a 5-minute walk from Euston Station and close proximity to major railway stations and attractions, Hilton London Euston ensures easy access to London's hotspots. Plus, benefit from 24-hour front desk assistance, currency exchange, and ticket arrangement services offered by the friendly multi-lingual staff.

Experience elegance, convenience, and exceptional service at Hilton London Euston Hotel. Book your stay now for a memorable London getaway.

Important information:

Please note that the dinner is not included in the rate and is available in our restaurant. Pre-authorization of the first night may be taken by the hotel 24 hours prior to arrival. The hotel has the right to cancel the reservation without informing the guest if the pre-authorization declines.

The hotel is transitioning to a cashless payment system starting January 1, 2025. This change will enhance the safety and convenience of your experience. We appreciate your understanding and look forward to welcoming you.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LHR

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for free when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in all areas and costs GBP 15 per 24 hours.

Location

Guest Reviews

7.5
Based on 2276 reviews
Cleanliness: 6.21
Service: 7.68
Location: 8.72
Room Quality: 7.17
Amenities: 7.7
Value for Money: 7.16
Food and Beverage: 7.71
Overall Experience: 7.68
D
denisecH9764OM Business
10
Service orientation
Pros:

Great location and it is one of the best near Euston station. I spent considerable time searched for a buffet breakfast in the area last year. I found their excellent restaurant with 7am start, a wide range of choice and a friendly team led by the manager Akbar. Well done and will be my regular when visiting London.

2026-07-03 via Tripadvisor
P
Parveen couple gb
10
2026-07-02 via Nuitee
8
80shahine Business
10
Wonderful Stay
Pros:

Fantastic Stay with friendly staff

2026-06-30 via Tripadvisor
C
Charlotte couple gb
4
Great location but that was it…
Pros:

The hotel was in a great location - about a five minute walk to Euston Square station

Cons:

Firstly our bathroom was full of what I believe to be drain flies. I counted 18 in total over our one night stay. Their presence suggests the drains and pipes in the bathroom have not been cleaned in a while which significantly impacted our stay as we did not enjoy using what felt like an unsanitary bathroom. Upon looking at the sink overflow I saw a significant amount of ‘gunk’. I made reception aware of this on check out and when I mentioned the flies they asked if it was around the drains, which makes me think they were aware of the issue.

Our room also lacked a proper window. When we opened the curtains we were greeted with a direct view of another room’s door. This also meant that we were unable to open the window and gave the room a very musty smell. When booking the room, there was no indication that our room would lack an actual window.

Overall I felt quite underwhelmed given the price I paid for this room. The combination of the flies in the bathroom and stagnant air were very off putting to the extent that I would not stay here again.

2026-06-30 via Nuitee
M
Melanie family_with_children gb
4
A mixed bag
Pros:

Very comfy bed
Shower was good
Air con made it comfortable on a hot night
Black out curtains were great

Cons:

We arrived after check in time and were told that the room would be ready in 10 minutes, at that point I checked it was a family room and was assured it was . one hour later we were told it would be five minutes to be ready and that they would find us in the bar. 40 minutes later still no room available. And no one had come to the bar although they claimed they had. There were only two lots of people in there.
When we went to our room, it was only a double not a family. We were then moved to a family room which although they said it was ready had not had a complete clean. It was a room for three people however they were only two towels we asked for a further towel which never arrived. There was also used tampons left in the bathroom bin from the occupant before us.

2026-06-29 via Nuitee
J
Jonathan family_with_children gb
5
Great location. Gloomy room.
Cons:

I thought the room was gloomy. It all needs a bit of a refresh and livening up!

2026-06-29 via Nuitee
D
Deborah couple gb
9
Great location, good value for money
Pros:

Location and cleanliness

Cons:

Air conditioning not working

2026-06-28 via Nuitee
D
dorianw762 Couples Stafford, Staffordshire, England
8
Our most used London hotel
Pros:

Perfect location if you're using Euston station. We get straight off the train and into the hotel room within 10 minutes. 25 to 30 minute walk down to the west end theatre district.
6 steps from the pavement to reception level in this Victorian building, no accessible access.
Rooms are well appointed, clean fairly quiet. Breakfast is excellent with plenty of choice, the bar has a small menu for food.

2026-06-27 via Tripadvisor
S
Sara couple gb
1
Awful
2026-06-27 via Nuitee
B
Bryan solo_traveller gb
7
2026-06-25 via Nuitee
K
Karen couple gb
1
Awful communication
Pros:

I never got there

Cons:

The lack of communication

2026-06-24 via Nuitee
M
MINAMI family_with_children gb
10
水回りが特に清潔でゆっくり休めました
Pros:

清潔で立地も最高です

Cons:

特になし

2026-06-21 via Nuitee
D
Dan solo_traveller gb
10
2026-06-20 via Nuitee
C
Claudia couple gb
6
2026-06-20 via Nuitee
R
Richard solo_traveller gb
8
The hotel was very good and the staff were very helpful and friendly
Pros:

I thought the hotel was located, the rooms were good and the staff were very helpful and friendly.

2026-06-20 via Nuitee
M
Michael couple gb
10
2026-06-20 via Nuitee
J
Jesus solo_traveller gb
10
2026-06-20 via Nuitee
J
Julissa couple gb
10
Would love to stay again soon
Pros:

The bed was amazing

2026-06-20 via Nuitee
D
Daiki solo_traveller se
8
ユーストン駅近くに宿泊するならオススメ
Pros:

ユーストン駅から徒歩3分、キングスクロス駅からも徒歩10分圏内。部屋は広くて快適だった。ツインに宿泊したが日本人には嬉しいバスタブがついていた。朝ごはんはビュッフェでバジルドレッシングのサラダが美味しい。

Cons:

建物が古いからか、部屋のエアコンが効かなかった。またチェックイン時に予約がされてないと言われたが、担当者が代わるとすぐに予約を見つけてくれた。

2026-06-18 via Nuitee
G
Gemma family_with_children gb
10
2026-06-18 via Nuitee