Hilton London Euston

Hotels
•
Hilton Hotels & Resorts
7.5 (2128 reviews)
17-18 Upper Woburn Place , London , gb

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Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Fax/photocopying
See all facilities

Review Highlights

Pros:
Location
Comfortable beds
Good breakfast
Cons:
Cleanliness issues
Poor service
Temperature control problems

Categories

Cleanliness
6.21
There were significant cleanliness issues reported including hair and unclean facilities.
Service
7.68
Mixed reviews; some positive mentions, but complaints about unprofessional front desk service.
Location
8.72
Many positive remarks on location being conveniently close to transport links and attractions.
Room Quality
7.17
Room quality had mixed feedback, with mentions of small rooms and temperature issues.
Amenities
7.7
Amenities were generally appreciated, with specific mentions of breakfast and bed comfort.
Value for Money
7.16
Value perceived as fair for quality, but some felt the hotel could be better for the price.
Food and Beverage
7.71
Breakfast was praised, but there were complaints about limited vegetarian options.
Overall Experience
7.68
Overall experiences varied; some enjoyed their stays while others faced significant issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 12:36

Property Description

Luxurious Victorian Building:
Experience the grandeur of a Victorian building at the 4-star Hilton Euston. The historical charm combined with modern amenities offers a unique stay for guests.

Gourmet Dining Options:
Indulge in culinary delights at the hotel's two stylish restaurants. From a hearty Hilton breakfast at Mulberry's Restaurant to international fusion cuisine at Woburn Place, satisfy your taste buds without leaving the premises.

Convenient Location and Services:
With a prime location just a 5-minute walk from Euston Station and close proximity to major railway stations and attractions, Hilton London Euston ensures easy access to London's hotspots. Plus, benefit from 24-hour front desk assistance, currency exchange, and ticket arrangement services offered by the friendly multi-lingual staff.

Experience elegance, convenience, and exceptional service at Hilton London Euston Hotel. Book your stay now for a memorable London getaway.

Important information:

Please note that the dinner is not included in the rate and is available in our restaurant. Pre-authorization of the first night may be taken by the hotel 24 hours prior to arrival. The hotel has the right to cancel the reservation without informing the guest if the pre-authorization declines.

The hotel is transitioning to a cashless payment system starting January 1, 2025. This change will enhance the safety and convenience of your experience. We appreciate your understanding and look forward to welcoming you.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LHR

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for free when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in all areas and costs GBP 15 per 24 hours.

Location

Guest Reviews

7.5
Based on 2128 reviews
Cleanliness: 6.21
Service: 7.68
Location: 8.72
Room Quality: 7.17
Amenities: 7.7
Value for Money: 7.16
Food and Beverage: 7.71
Overall Experience: 7.68
K
Kammie • couple • us
3
Pros:

Location

Cons:

Helpful staff

2026-04-04 • via Nuitee
G
Gherardo • couple • it
8
2026-04-03 • via Nuitee
P
Patrick • couple • gb
8
2026-04-02 • via Nuitee
G
Graeme • couple • gb
7
Pros:

Bathroom was very well stocked and clean
Room Service was quick and the food was very good.

Cons:

Our rooms window looked straight into the restaurant area, so it didn't feel very private

2026-03-31 • via Nuitee
A
Ansar • solo_traveller • gb
7
Good location , comfortable but a bit pricy
Pros:

Good location and comfort

Cons:

Sent a couple of emails for invoice but still not received

2026-03-31 • via Nuitee
L
Lucas • couple • be
8
2026-03-31 • via Nuitee
I
Iuliia • solo_traveller • ua
5
Самые ужасные впечатления от проживания в этом отеле
Pros:

Месторасположение

Cons:

Хамство персонала

2026-03-30 • via Nuitee
I
Iuliia • solo_traveller • ua
5
К сожалению больше никогда не рассмотрю данный отель в виде проживания в Лондоне
Pros:

Месторасположение , недалеко от вокзала и метро .

Cons:

Отношение персонала , начиная с ресепшен, было чувство что вам не рады , не соблюдают границы дозволенного и это только не мой опыт , была свидетелем такого отношения к другим гостям . Я частно останавливалась в сети Хилтон , но такое вижу первый раз

2026-03-30 • via Nuitee
R
Ranade • solo_traveller • sg
8
Good stay - will stay again
Pros:

Location

Cons:

Some variety in the Breakfast

2026-03-30 • via Nuitee
N
Nauman • family_with_children • id
5
Pros:

Location.

Cons:

Housekeeping was atrocious.

2026-03-29 • via Nuitee
Q
Qinchuan • solo_traveller • cn
5
Pros:

The location was very convenient and the front desk staff were very nice.

Cons:

There were no slippers or toothbrushes. The air conditioner in the room was almost useless and the window didn't close tightly. I didn't sleep well for two nights.

2026-03-27 • via Nuitee
R
Roberto • couple • br
10
Excellent
Pros:

Very well located, close to Euston Station. Comfortable and clean room. Very kind staff.

Cons:

Everything ok

2026-03-26 • via Nuitee
S
Salma • solo_traveller • gb
6
2026-03-26 • via Nuitee
C
Chris • family_with_children • gb
4
Nice room, but very hard and uncomfortable entrance for wheelchair
Pros:

I liked the room, the breakfast, the polite member of staff who accompanied us in.

My brother is a wheelchair user and there was no lift at the main entrance so we were directed to a diode entrance. The side entrance lift had rubbish in it, we were down to a small court yard with bins. We were directed into the kitchens and staff cloak room and I had to push the wheelchair with a lot of my power to get over the steep step to get into the staff section of the hotel. We were then brought into the main hotel, which was clean and tidy and adequate.

We were stuck about whether to leave the hotel because of the difficulties to get a staff member to escort us to the rubbish bins in the courtyard and onto the outdoor.

I cannot claim to know architecture or building, but just brainstorming- could the hotel management not pay an architect or builder out of excess profits to construct a lift on the main entrance removing the right or left section of the steps.

Cons:

The entrance for disabled people could be at the front and not at the side with the rubbish bins.

2026-03-24 • via Nuitee
R
Ranade • solo_traveller • sg
8
2026-03-24 • via Nuitee
C
clare • extended_group • gb
8
Great location to BMA house
Pros:

Messaged on arrival asking if we needed anything with prompt replied. Great communications

Cons:

Door key didn't work twice had to go to reception to get reset slightly inconvenient

2026-03-24 • via Nuitee
C
Christine • couple • gb
8
2026-03-23 • via Nuitee
J
Jake • couple • gb
1
Dreadful
Pros:

The bed was comfy

Cons:

I was very disappointed with my recent experience. Firstly, I would like to mention a staff member—possibly named Niteesh—whose manner came across as quite rude. Unfortunately, I also found the bartender on duty yesterday afternoon to be similarly unwelcoming.

Additionally, I was surprised and dissatisfied with how the complimentary drink (offered due to our room not being ready) was handled. We were informed that it was limited strictly to a pint of Stella, with no alternative options available, which felt unnecessarily restrictive and poorly communicated.

The room itself was also uncomfortable, with the temperature set at 25 degrees, making it extremely difficult to relax. Furthermore, the delay in having our room ready caused us to be late for our show, which added significant frustration to the experience.

Overall, this fell well below expectations, and I will be submitting a formal complaint regarding these issues

2026-03-22 • via Nuitee
F
Fiona • family_with_children • gb
8
Excellent location for both travel and shopping
Pros:

Beautifully laid out and a short walk from Euston station.

Cons:

The bed and pillows were not as comfortable as we would have liked.

2026-03-22 • via Nuitee
T
Tan • extended_group • sg
9
generally i am satisfied
Pros:

Location and friendly staff

Cons:

Room floor board is cracky

2026-03-21 • via Nuitee