Hampton Inn Southlake

The parking area was well lit and very clean. The rooms were clean if you were not near the pets allowed rooms because your room smelled like dogs, and the staff was glad to give you another room tovyourvl satisfaction l

Good

Our room was spacious and clean. The bed was so comfortable we did want to get up for our event. The staff was kind and accommodating. I will look for this location every time I come in town.

The property was in ok condition, carpet hasn’t been clean and years!! I asked the Housekeeper that was cleaning on the 3rd fl, not to go in my room they did not LISTEN! They ran out of wash clothes and tiles until the next day thank GOD we had extra! Front desk staff was very RUDE!! Every morning when went downstairs to eat breakfast a group of older women would be at the front desk gossiping in front of guest which was very inappropriate! It was a young gentleman that worked the 3-11 shift (Front Desk) that was really nice! But sorry I’ll never stay here again

The shower head is really the only major issue I have. The water was all over the floor. Also the rooms could use an upgrade but it was very clean and the staff was really nice

Loved it

Beautiful room, well lit,maintained property.Lakiyah at the front desk was friendly and Professional, overall great stay!

Very clean and safe. This will be my go to hotel when I need a room in the area.

Happy with the service

Great stay!

Great staff and very clean and convenient…

We had an amazing stay. Our adventures of seeing how much the area has changed in the past 50 years. We will stay here again.

Needs updating

It was was easy access to everything.

The staff was outstanding. Polite and very professional. The only thing is that the door to my room, 414, didn’t lock. It had a door stopper so we didn’t say anything or ask for a new room. They should fix that immediately. Other than that, it was very clean and the breakfast was amazing.

Staff was very professional courteous and friendly. Hotel was dirty wreaked with musty moldy smell. Only did housekeeping every other day .. would not recommend to anyone

Staff was nice but the rooms could use some updating.

The only positive thing I can say about this property is that the staff was friendly. Unfortunately, the cleanliness of the hotel was a major issue. The carpets in the hallways and inside our room were extremely dirty. Our bathroom was especially dirty; it had brown stains in the shower and the sink was clearly not cleaned.

We only stayed one night, so we didn’t raise a big fuss. Thankfully, I had Lysol in the car, so we cleaned the bathroom ourselves and kept our shoes on the entire time.

This was actually our second time staying here. After our first visit, we promised we wouldn’t return. But this time, the Holiday Inn was fully booked, and we didn’t want to spend a lot of money for just a few hours of rest. We also didn’t want to risk staying somewhere worse, so we gave this place another shot.

Lesson learned, we will be booking the Holiday Inn well in advance next time.

I stayed there before and it exceeded my expectations this time. When I come back to the area this facility will be by first option.

We would stay again.