DoubleTree by Hilton Hotel Jacksonville Riverfront

Hotels
•
Doubletree by Hilton
7.2 (1276 reviews)
1201 Riverplace Boulevard , Jacksonville , us

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Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Terrace
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Beautiful lobby
Helpful staff
Cons:
Filthy rooms
Outdated facilities

Categories

Cleanliness
4.91
Multiple comments highlight filthy carpets, dirty tubs, and a general lack of cleanliness.
Service
9.88
Though there were some issues, many reviews praised the helpfulness of the staff.
Location
7.92
The location was convenient for some, but not ideal for others aiming to reach nearby attractions.
Room Quality
5.87
Rooms were described as outdated and poorly maintained with rust and scuff marks.
Amenities
9.9
The bar service received some positive remarks, but overall amenities were lacking.
Value for Money
7.36
Given the conditions, many felt the hotel did not provide good value for the price paid.
Food and Beverage
6.91
Breakfast quality was described as disappointing, not meeting expectations.
Overall Experience
4.88
The overall sentiment expressed disappointment and a lack of desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 18:34

Property Description

Luxurious Amenities

Set in the historic San Marco District of Jacksonville, this completely non-smoking Florida hotel offers a luxurious experience with riverfront views and upscale suites featuring hot tubs and refrigerators.

Dining Excellence

Guests can indulge in a culinary journey with on-site dining options ranging from breakfast at St. John's Provision Company to fine cuisine at Ruth's Chris Steak House. Enjoy speciality coffees at The Lounge and experience top-notch service.

Convenient Location

Located just minutes away from popular attractions like the Museum of Science and History and the Museum of Contemporary Art, DoubleTree by Hilton Jacksonville Riverfront, FL provides the perfect blend of relaxation and exploration.

Book now for an unforgettable stay at DoubleTree by Hilton Jacksonville Riverfront, FL.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: JAX

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Public parking is possible on site (reservation is not possible) and costs USD 20 per day.

Location

Guest Reviews

7.2
Based on 1276 reviews
Cleanliness: 4.91
Service: 9.88
Location: 7.92
Room Quality: 5.87
Amenities: 9.9
Value for Money: 7.36
Food and Beverage: 6.91
Overall Experience: 4.88
A
allen • solo_traveller • us
5
Pros:

Location on the river

Cons:

Outdated rooms

2026-04-24 • via Nuitee
D
Dina • couple • us
1
Pros:

Read my last response

2026-04-24 • via Nuitee
R
Richard • couple • us
3
Dont let the Doubletree name fool you. Stay away until a major renovation is done.
Pros:

The staff was was great - Very friendly and helpful. They are hamstrung by an ageing hotel that needs a major renovation

Cons:

The room was very small and dated. Furniture was stained. Cabinet doors were broken. The bathroom was so small it was difficult to use. We booked a junior suite and this was anything but that.

2026-04-23 • via Nuitee
G
Green • solo_traveller • us
3
2026-04-16 • via Nuitee
G
Garvis • couple • us
9
2026-04-16 • via Nuitee
M
Mathew • solo_traveller • us
5
Big stain on the chair in my room
2026-04-07 • via Nuitee
K
Kiara • couple • us
10
2026-04-05 • via Nuitee
D
danatN2635QR • Business
2
Really bad
Pros:

Very bad rooms. So dated and unclean. I am shocked Hilton lets this place operate under its name. By far the worst I’ve seen. Dirty carpets, dirty bathroom, OMG It’s really bad.

2026-04-01 • via Tripadvisor
H
Hani • couple • us
6
2026-04-01 • via Nuitee
H
Hani • solo_traveller • us
6
2026-03-31 • via Nuitee
B
Barbara • extended_group • us
1
I will never recommend or stay there again and had a fire alarm go off had to walk down 9 flights of
Cons:

Bathroom was dirty. The phone didn’t work
Ice machine was down

2026-03-30 • via Nuitee
B
Brianne • couple • us
4
Pros:

Location

Cons:

Very outdated, chair in the room had what look like blood stains, the bathroom sink was clogged and the shower only had cold water

2026-03-30 • via Nuitee
D
Dyana • couple • us
1
2026-03-29 • via Nuitee
N
na2rias • Solo travel
10
Amazing Ezzy
Pros:

I just want to point out the amazing server, Miss Ezzy, she’s such a beautiful energy and an amazing person. She made my breakfast experience so enjoyable from her wonderful smile to her beautiful personality. I had to wait for nothing. She made sure my drinks were topped off. Did an amazing job making sure I was taken care of thank you Ezzy. Stay blessed till next time.

2026-03-27 • via Tripadvisor
S
Subrena • couple • us
9
Pros:

Spacious room. Nice facility..clean and by the river

2026-03-27 • via Nuitee
L
lila • couple • us
5
Will not stay there again
Pros:

The location and the pillows

Cons:

No fridge, paying for parking $22.00 a fay,
Lukewarm water, bathtub had a-lot of plastered plaster mud and a large amount of caulk in corner, the shower door does not move so it was very difficult to give my grandchild a bath and reach the handles due to the door being stationary.,,, and the the hotel only had eight luggage carts which meant you had to haul your luggage manually.

2026-03-24 • via Nuitee
L
Lakiesha • couple • us
10
2026-03-23 • via Nuitee
A
April • family_with_children • us
2
Glad it was only one night
Pros:

The view

Cons:

The room was old, and dirty.

2026-03-23 • via Nuitee
E
Ebony • solo_traveller • us
7
2026-03-23 • via Nuitee
M
Mario • family_with_children • us
9
2026-03-22 • via Nuitee