DoubleTree by Hilton Hotel Jacksonville Riverfront

Hotels
•
Doubletree by Hilton
6.4 (1099 reviews)
1201 Riverplace Boulevard , Jacksonville , US
+1 904-398-8800

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Riverfront view
Friendly/helpful staff
Good location
Pool
Cozy/view from some rooms
Cons:
Mold, mildew and bad odors
Very outdated/worn rooms
Dirty/stained carpets and damp floors
No in-room fridge
Hot water/shower issues
Breakfast not included / overpriced
Small/basic bar and shop

Categories

Cleanliness
3
Multiple reviews report mold, mildew, damp floors, stained/threadbare carpets and visible dirt; several guests refused rooms due to cleanliness — decidedly poor.
Service
10
Staff repeatedly described as friendly and excellent at check-in and during stays; service is consistently a strong point in the reviews.
Location
10
Riverfront location and views, plus proximity to pool, are repeatedly praised as a highlight of stays.
Room Quality
3.5
Rooms described as very outdated, worn and in need of maintenance (broken furniture, scratches, small rooms, balcony concrete damage, moldy odors).
Amenities
8.5
Lobby, pool and riverfront amenities are positive, but on-site bar/shop are small/basic and some in-room amenities (no fridge) are lacking or outdated.
Value for Money
4.5
Several guests call the property overpriced for the condition; guests disappointed that breakfast is not included and feel standards don't match the price.
Food and Beverage
5
Bar described as small with limited options and seating; breakfast not included which guests noted negatively — mixed to below-average F&B experience.
Overall Experience
6.7
Overall disappointment driven by cleanliness and room condition, tempered by excellent staff and a strong location/pool view; mixed but leaning negative.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:06

Property Description

Luxurious Amenities

Set in the historic San Marco District of Jacksonville, this completely non-smoking Florida hotel offers a luxurious experience with riverfront views and upscale suites featuring hot tubs and refrigerators.

Dining Excellence

Guests can indulge in a culinary journey with on-site dining options ranging from breakfast at St. John's Provision Company to fine cuisine at Ruth's Chris Steak House. Enjoy speciality coffees at The Lounge and experience top-notch service.

Convenient Location

Located just minutes away from popular attractions like the Museum of Science and History and the Museum of Contemporary Art, DoubleTree by Hilton Jacksonville Riverfront, FL provides the perfect blend of relaxation and exploration.

Book now for an unforgettable stay at DoubleTree by Hilton Jacksonville Riverfront, FL.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: JAX

Location

Guest Reviews

6.4
Based on 1099 reviews
Cleanliness: 3
Service: 10
Location: 10
Room Quality: 3.5
Amenities: 8.5
Value for Money: 4.5
Food and Beverage: 5
Overall Experience: 6.7
S
Swain • family_with_children • us
10
2026-10-23 • via Nuitee
C
Calum • extended_group • gb
5
Disappointed.
Cons:

The decor was very dated, not the usual DoubleTree standard. It looked and felt tired. The room itself was very worn, carpets threadbare and ceilings and walls dirty, it looked like water damage to parts. In the mornings the floors and walls a were all damp. I appreciate its Florida in October but this really shouldnt be happening. The bar was small and had limited options for seating. The shop was basic to say the least. the staff, as usual however, were excellent.

2026-10-16 • via Nuitee
T
Tim • extended_group • us
6
Was ok, price ok. Rooms need work
Pros:

Over priced and not hot or fresh

Cons:

Rooms dated and not very clean. Hot water was available for 1 shower out of a 3 night stay. Chunk of concrete missing above my room on the balcony.

2026-10-14 • via Nuitee
B
Brent • solo_traveller • be
3
Below expectations.
Pros:

Check in , everyone was friendly.

Cons:

Hotel is very, very outdated. Broken furniture, scratches everywhere. Curtains broken and so on.

2026-10-14 • via Nuitee
C
Calum • extended_group • gb
6
2026-10-12 • via Nuitee
V
Victoria • couple • us
5
Cons:

The room was smaller than I expected and the hotel in general appears to be outdated. We also didn’t like that breakfast wasn’t included in the stay and had to pay an extra fee. So we did not have the breakfast.

2026-10-12 • via Nuitee
C
Calum • couple • gb
7
2026-10-12 • via Nuitee
D
Desmond • couple • us
8
2026-10-12 • via Nuitee
P
Peter • solo_traveller • us
1
Cons:

The room weren't the best and the place is old and we had to request change of room but the new room had bad odors like mold

2026-10-09 • via Nuitee
M
Marcus • solo_traveller • us
3
Underwhelming for the price it’s just a bad Hotel with a semi nice view
Pros:

The view

Cons:

The outdated rooms, no fridge, moldy cover mildew smell.

2026-09-19 • via Nuitee
T
Tom • couple • us
7
2026-09-18 • via Nuitee
F
Frank • couple • us
1
We didn’t stay because it wasn’t clean and looked like it had been used that day
Pros:

We didn’t even check in after seeing the room. False advertising had us book this room that looked like it was used for street walkers. We looked at the room and went back to the front desk and told the we will not be staying here. The room look as it has been used and not clean at all.

Cons:

Getting what we asked for from the advertising

2026-09-15 • via Nuitee
T
TaKayla • couple • us
6
2026-09-13 • via Nuitee
W
Wright • couple • us
9
Pros:

The view was excellent and very cozy

Cons:

I didn’t like the shower because you had to reach in to turn the shower on. I thought it was a full shower.

2026-09-10 • via Nuitee
B
Bee • couple • us
1
Hated it
Pros:

Nothing! Sorry

Cons:

Everything about the place is a mess nothing like pictures at all very very old

2026-09-10 • via Nuitee
L
Leslie • solo_traveller • us
9
2026-09-08 • via Nuitee
M
Marty • solo_traveller • us
10
2026-09-08 • via Nuitee
A
Ashley • couple • us
4
I have stayed at this place once but didn’t notice any of the things I noticed this stay. The ac unit had mold on it at
Pros:

The location and riverfront view was great.

Cons:

Elevators, room was not up to par at all

2026-09-07 • via Nuitee
M
Mallory • solo_traveller • us
1
Cons:

The lobby is honestly the only part of this hotel that gives the impression that you’re staying at a DoubleTree. Once we got to the room, it was a completely different experience.
The room was outdated and clearly in need of maintenance. The bathtub/shower area was dirty, the water did not get properly hot, the carpet had noticeable stains, and the bathroom furniture was chipped and worn. The overall condition of the room was nowhere near what I expected from the DoubleTree brand.
What made it even more concerning was that upon arrival, my husband and I shared an elevator with a housekeeper who was responding to another guest who had reportedly found mold on their bed. Hearing that before even getting settled into our own room definitely did not make us feel confident about the cleanliness of the hotel.
I’m extremely disappointed because I expected a much higher standard from DoubleTree. The lobby may look nice, but unfortunately that appearance does not carry over into the guest rooms. I would not recommend this property, and this will be our first and last stay here.

2026-09-06 • via Nuitee
M
Michelle • couple • us
7
Disappointed
Pros:

River, Pool and Location

Cons:

Room was not the best

2026-09-04 • via Nuitee