DoubleTree by Hilton Jacksonville Riverfront, FL

Hotels
•
Doubletree by Hilton
7.2 (1210 reviews)
1201 Riverplace Boulevard , Jacksonville , us

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Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Terrace
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Beautiful lobby
Helpful staff
Cons:
Filthy rooms
Outdated facilities

Categories

Cleanliness
4.91
Multiple comments highlight filthy carpets, dirty tubs, and a general lack of cleanliness.
Service
9.88
Though there were some issues, many reviews praised the helpfulness of the staff.
Location
7.92
The location was convenient for some, but not ideal for others aiming to reach nearby attractions.
Room Quality
5.87
Rooms were described as outdated and poorly maintained with rust and scuff marks.
Amenities
9.9
The bar service received some positive remarks, but overall amenities were lacking.
Value for Money
7.36
Given the conditions, many felt the hotel did not provide good value for the price paid.
Food and Beverage
6.91
Breakfast quality was described as disappointing, not meeting expectations.
Overall Experience
4.88
The overall sentiment expressed disappointment and a lack of desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 18:34

Property Description

Luxurious Amenities

Set in the historic San Marco District of Jacksonville, this completely non-smoking Florida hotel offers a luxurious experience with riverfront views and upscale suites featuring hot tubs and refrigerators.

Dining Excellence

Guests can indulge in a culinary journey with on-site dining options ranging from breakfast at St. John's Provision Company to fine cuisine at Ruth's Chris Steak House. Enjoy speciality coffees at The Lounge and experience top-notch service.

Convenient Location

Located just minutes away from popular attractions like the Museum of Science and History and the Museum of Contemporary Art, DoubleTree by Hilton Jacksonville Riverfront, FL provides the perfect blend of relaxation and exploration.

Book now for an unforgettable stay at DoubleTree by Hilton Jacksonville Riverfront, FL.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: JAX

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Public parking is possible on site (reservation is not possible) and costs USD 20 per day.

Location

Guest Reviews

7.2
Based on 1210 reviews
Cleanliness: 4.91
Service: 9.88
Location: 7.92
Room Quality: 5.87
Amenities: 9.9
Value for Money: 7.36
Food and Beverage: 6.91
Overall Experience: 4.88
T
Travis • solo_traveller • us
7
Short
Pros:

The area and food

Cons:

Shower was cold never got hot

2026-02-14 • via Nuitee
D
Dilanjan • couple • us
1
Pros:

Scenery

Cons:

No microwave or mini fridge and shower was cod as ice

2026-02-14 • via Nuitee
S
Scott • solo_traveller • us
5
Pros:

room included breakfast, was charged it as well.

Cons:

old smelly

2026-02-10 • via Nuitee
J
Justin • solo_traveller • us
10
2026-02-10 • via Nuitee
C
Charlene • couple • us
9
Great room, view, location, and breakfast
Pros:

Great location on Riverwalk and room had small balcony which we enjoyed. Awesome breakfast buffet with great service.

Cons:

Nothing

2026-02-09 • via Nuitee
T
Terrance • solo_traveller • us
8
A little disappointed
Pros:

Close to downtown

Cons:

Water dripping from the fan in the bathroom

2026-02-08 • via Nuitee
C
Carol • extended_group • au
5
Would not stay again
Pros:

Old and dated, household staff wonderful - front office staff not so friendly

Cons:

No fridge - things didn’t work in room

2026-01-31 • via Nuitee
C
Christopher • couple • us
7
Pros:

Nice clean hotel, very nice staff

Cons:

Mattress was very soft No refrigerator, No microwave ,no soap in bathroom

2026-01-26 • via Nuitee
F
Fred • couple • us
8
I was satisfied with the stay, but disappointed in the amenities.
Pros:

Staff was very professional. Hotel was very clean.

Cons:

Everything besides your stay is extra. $22 a night for parking. Breakfast is extra. There wasn’t a microwave or refrigerator in the room. You would think for $143 a night, you would have a microwave and refrigerator.

2026-01-26 • via Nuitee
J
Jacklyn • couple • us
4
Not worth what we paid at all. I’ve stayed at hotels about the same cost that were so much more superior.
Pros:

The location.

Cons:

No mini fridge, TV had barely any channels and was the most basic cable, bed was not very comfortable because it felt so old, rooms are completely outdated and do not look like the pictures, had a balcony with nothing to sit on to enjoy it, you can hear every single sound in the hallway as well as outside; we were on the top floor (10th) and could hear the cars driving, lastly was the having to pay for parking each night (website said specifically that public parking was paid, but not that guests also paid per night).

2026-01-26 • via Nuitee
Y
Yandry • family_with_children • us
5
Top 3 of the dirtiest hotel rooms I’ve seen
Pros:

Location

Cons:

Dated. Dirty. Disgusting

2026-01-25 • via Nuitee
W
Williams • couple • us
1
Pros:

Nothing

Cons:

The room had water stains on the wall, no balcony furniture, the bathroom cabinet looked as if a dog had chewed it to pieces, the showerhead was calcified and green, there was no hot water.....

2026-01-25 • via Nuitee
K
Kellon • couple • us
10
2026-01-24 • via Nuitee
A
Andreas • family_with_children • us
7
Für einen Zwischenstopp okay
Pros:

Personal sehr gut - nett/hilfsbereit

Cons:

Relativ abgewohnt

2026-01-24 • via Nuitee
W
William • extended_group • us
9
it served its perpose and the property is really nice
Pros:

location is convienent

Cons:

the bartenders attitude

2026-01-21 • via Nuitee
J
Javone • couple • us
6
Pros:

The view and location was perfect, we loved th scene from our balcony.

Cons:

The wait for the elevators was horrible, the mold in the bathroom could have been cleaned, old carpets need to be re done.

2026-01-19 • via Nuitee
A
Alexandria • family_with_children • us
1
could've been better
Pros:

The front desk worker, Annett, was very polite and welcoming. Room was cold, beds were good.

Cons:

The room was not up to par. All furniture was scrapped and beat up. Picture and ceiling had water damage. Housekeeping came knocking at 8am, drilling next door at 8:36, then housekeeping again at 9am. Check out is at 11am not between 8-9am. We had a late night attending a concert and were woken up early not once but three times my two kids and I. No there was no Do Not Disturb sign in the room. Our shampoo/lotion bottles were sticky and seemed to be used before or they just refill them on property. I assumed this property would be better because of the title and Ruth Chris in the same building but I was wrong. Parking isn't through them so you will have to pay 22 a night which after extra fees is close to 30 dollars. They really just need a serious cleanup/update and this hotel would actually meet up to par. Maybe they give the same room to booking.com reservations because I just saw a review with the same pictures from the room they gave me. Also none of the property doors from parking garage, pool, or gate to riverwalk lock. Anyone can just walk in and out of the hotel property which I did not feel completely safe being a mom with two kids.

2026-01-19 • via Nuitee
E
Emily • couple • ca
7
Friendly staff and great walkable location but rooms need updating and can be noisy.
Pros:

From the moment I arrived, the staff stood out as exceptionally friendly and helpful, making check-in smooth and welcoming. The warm chocolate chip cookie was a simple but much-appreciated touch after traveling.

The location is a major highlight—very walkable and perfectly situated near Friendship Fountain and the Riverwalk trail, which made it easy to explore the area on foot. Parking is available on site through a third-party service for an additional fee, but it felt safe and was very convenient. Overall, the combination of great service, thoughtful touches, and an excellent, walkable location made this a very enjoyable stay.

Cons:

While the staff at the DoubleTree by Hilton Jacksonville were very friendly and helpful, there were a few drawbacks to the stay. The rooms are clearly in need of an update, and sound traveled easily through the walls, making it harder to fully relax. I also noticed highway noise at night, as my city-view room faced the road, and the view itself wasn’t particularly appealing.

There is no room service available, and although there is a restaurant on site, it was quite busy and fairly expensive for what was offered. The food was prepared quickly, but the overall value didn’t really match the price. Overall, the experience was mixed—excellent service and a good location, but the room condition, noise, and dining options could definitely use improvement.

2026-01-19 • via Nuitee
M
Maurice • solo_traveller • us
8
2026-01-19 • via Nuitee
A
Ashley • couple • jp
1
Not worth the price you pay!!
Pros:

It was a confident walk to my work location

Cons:

The rooms were dirty and not unkept properly.

2026-01-19 • via Nuitee