DoubleTree by Hilton Jacksonville Riverfront, FL

Hotels
•
Doubletree by Hilton
7.2 (1233 reviews)
1201 Riverplace Boulevard , Jacksonville , us

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Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Terrace
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Beautiful lobby
Helpful staff
Cons:
Filthy rooms
Outdated facilities

Categories

Cleanliness
4.91
Multiple comments highlight filthy carpets, dirty tubs, and a general lack of cleanliness.
Service
9.88
Though there were some issues, many reviews praised the helpfulness of the staff.
Location
7.92
The location was convenient for some, but not ideal for others aiming to reach nearby attractions.
Room Quality
5.87
Rooms were described as outdated and poorly maintained with rust and scuff marks.
Amenities
9.9
The bar service received some positive remarks, but overall amenities were lacking.
Value for Money
7.36
Given the conditions, many felt the hotel did not provide good value for the price paid.
Food and Beverage
6.91
Breakfast quality was described as disappointing, not meeting expectations.
Overall Experience
4.88
The overall sentiment expressed disappointment and a lack of desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 18:34

Property Description

Luxurious Amenities

Set in the historic San Marco District of Jacksonville, this completely non-smoking Florida hotel offers a luxurious experience with riverfront views and upscale suites featuring hot tubs and refrigerators.

Dining Excellence

Guests can indulge in a culinary journey with on-site dining options ranging from breakfast at St. John's Provision Company to fine cuisine at Ruth's Chris Steak House. Enjoy speciality coffees at The Lounge and experience top-notch service.

Convenient Location

Located just minutes away from popular attractions like the Museum of Science and History and the Museum of Contemporary Art, DoubleTree by Hilton Jacksonville Riverfront, FL provides the perfect blend of relaxation and exploration.

Book now for an unforgettable stay at DoubleTree by Hilton Jacksonville Riverfront, FL.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: JAX

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Public parking is possible on site (reservation is not possible) and costs USD 20 per day.

Location

Guest Reviews

7.2
Based on 1233 reviews
Cleanliness: 4.91
Service: 9.88
Location: 7.92
Room Quality: 5.87
Amenities: 9.9
Value for Money: 7.36
Food and Beverage: 6.91
Overall Experience: 4.88
D
Deborah • couple • us
5
2026-03-20 • via Nuitee
L
Lorenzo • couple • us
10
2026-03-19 • via Nuitee
E
Elicia Porter • couple • us
8
Great visit.
Pros:

The room location, cleanliness, and overall experience was great. The most attractive of all was the view of the city from our room. We could see the entire riverwalk, and was also in walking distance.

Cons:

The only thing I would say could've been better was getting a room that wasn't near the elevator. The sounds were constant but ended up putting mw to sleep so 7/10.

2026-03-18 • via Nuitee
H
Hampu • solo_traveller • us
5
You are paying for the view. Thats it
Pros:

The view

Cons:

Room was old. The tub was gross. For the price I expected way better conditions. Looks like they haven't updated their rooms in 20 yrs.

2026-03-18 • via Nuitee
K
Karen • solo_traveller • us
8
Representative that checked me in was informative and kind and sympathetic that I was exhausted.
Pros:

Thank you for a most relaxing stay. My view from room 829 was BREATHTAKING!

Cons:

My tub was cleaned, but the surface discoloration made it appear as if it had not. Also, a significant water leak from the tub faucet, a consistent heavy stream of water. I notified the desk clerk at check out.

2026-03-17 • via Nuitee
N
Nygeria • couple • us
10
2026-03-17 • via Nuitee
A
Aaron • solo_traveller • us
3
Would not recommend. Expect way better from Doubletree.
Pros:

the staff and view was great

Cons:

room AC extremely loud, bathroom unclean (hair), the bed was worn out, carpeting dirty, furniture old and stained.
Not remotely worth the almost 300 I spent.

2026-03-16 • via Nuitee
J
Jorge A. • family_with_children • us
1
Worst stag ever
Cons:

Bad choice. There is no way this is a four-star hotel. The rooms are outdated, musty, and smelly—likely a former smoking room—and full of quick “landlord special” fixes (for example, thick caulking in the shower covering poor tile work).
I booked a top-floor suite for $400 per night, yet the noise from the elevators at night is unbearable. The windows are very thin, so you also hear highway noise throughout the night. Service is also very poor. When they do answer the phone, the staff seem uninterested in helping. At the front desk, one person often disappears to the back while the other handles everything, making service extremely slow.
When I complained about my stay the following morning, one staff member told me there was nothing they could do, while another laughed. That response was extremely unprofessional.
Parking is not free. And for a supposed four-star suite, the room was stocked with single-ply toilet paper. Unbelievable. I will not stay here again.
Edit 1: I received a text asking me to rate my stay, and I replied with a 1 (the lowest rating). Shortly afterward, I received another message saying: *“Sorry you received an automatic response due to the reply of the unsatisfactory rating.”* Apparently, honest feedback is not welcome.

2026-03-13 • via Nuitee
B
Brittany • couple • us
1
2026-03-11 • via Nuitee
D
David7655 • couple • us
1
2026-03-11 • via Nuitee
D
Daushanae • couple • us
10
2026-03-11 • via Nuitee
D
Danielle • solo_traveller • us
10
Pros:

Staff were extremely helpful & friendly

Cons:

Beds were a little harder than I liked

2026-03-10 • via Nuitee
L
Lorenzo • couple • us
10
2026-03-10 • via Nuitee
L
Lewis • couple • us
4
This hotel has seen better days
Pros:

Good location for me and a few restaurants

Cons:

It was very unclean and quite frankly for a Hilton location very much below par. The restroom was dirty, damaged and dated. The room smelt musky, the hallways on level 5 were dirty.

This hotel has seen better days and desperate need of maintenance and general upkeep. Disappointing given I stay at hiltons/doubletrees a lot

2026-03-04 • via Nuitee
D
denita • couple • us
5
Good location needs updating and better cleaning dirty rooms
Pros:

Location is great. I paid for an upgrade to a high floor and riverfront view which was nice
But as a gold member I should not have had to pay extra for that upgrade

Cons:

The room was filthy . We almost checked out
The old carpet in room was dirty and there were Stains on floor
The chair was stained disgusting I had to ask for a sheet to cover it
The bathroom was bad. The floor had definitely not been mopped dark sticky stuff on floor I had to clean up. I didn’t take a shower it was dirty looked like hadn’t been cleaned after last guest
The same for balcony floor. Disgusting food and sticky drink spills Didn’t even want to go to balcony I paid extra for. I tried to call front desk twice and was out on hold

2026-03-02 • via Nuitee
T
Thomas • couple • us
4
Pros:

The location

Cons:

Very old, dirty, needing repair. Mold on shower walls, stained dirty carpet, surfaces where towels are not wiped clean, peeling wallpaper. Pictures are of our room. A couple in the elevator were going downstairs to complain because their room was filthy.....

2026-03-01 • via Nuitee
S
Shawn • couple • us
10
Good customer service
Pros:

Nice and clean

2026-02-26 • via Nuitee
C
Cidavia • family_with_children • us
10
2026-02-23 • via Nuitee
R
Relax61381183414 • Family • Stuart, Florida
2
Absolutely Avoid This Wreck!
Pros:

This property is badly in need of renovation. Paint peeling off of walls, banged up furniture, peeling wallpaper, water stained artwork…every where you looked it was a disaster. Local hotel personnel agreed with the general sentiment that the place needs a redo top to bottom. This was about the worst hotel I’ve ever stayed in…pathetic.

2026-02-22 • via Tripadvisor
L
Lola • couple • us
6
Magnificent view and location. Rooms need work and elevator noise carries into rooms.
Pros:

The bottom floor is kept up, but the upper levels need a lot of work. The first room we were assigned had elevator noise so we asked for a change of room. The second room also had elevator noise, but we stayed and left the following morning before breakfast. Review is incredible. The location is incredible. The hotel needs a major update.

Cons:

Run down rooms.. noise from elevators.

2026-02-22 • via Nuitee