DoubleTree by Hilton Hotel Jacksonville Riverfront

Hotels
•
Doubletree by Hilton
7.2 (1357 reviews)
1201 Riverplace Boulevard , Jacksonville , us
+1 904-398-8800

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Beautiful lobby
Helpful staff
Cons:
Filthy rooms
Outdated facilities

Categories

Cleanliness
4.91
Multiple comments highlight filthy carpets, dirty tubs, and a general lack of cleanliness.
Service
9.88
Though there were some issues, many reviews praised the helpfulness of the staff.
Location
7.92
The location was convenient for some, but not ideal for others aiming to reach nearby attractions.
Room Quality
5.87
Rooms were described as outdated and poorly maintained with rust and scuff marks.
Amenities
9.9
The bar service received some positive remarks, but overall amenities were lacking.
Value for Money
7.36
Given the conditions, many felt the hotel did not provide good value for the price paid.
Food and Beverage
6.91
Breakfast quality was described as disappointing, not meeting expectations.
Overall Experience
4.88
The overall sentiment expressed disappointment and a lack of desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 18:34

Property Description

Luxurious Amenities

Set in the historic San Marco District of Jacksonville, this completely non-smoking Florida hotel offers a luxurious experience with riverfront views and upscale suites featuring hot tubs and refrigerators.

Dining Excellence

Guests can indulge in a culinary journey with on-site dining options ranging from breakfast at St. John's Provision Company to fine cuisine at Ruth's Chris Steak House. Enjoy speciality coffees at The Lounge and experience top-notch service.

Convenient Location

Located just minutes away from popular attractions like the Museum of Science and History and the Museum of Contemporary Art, DoubleTree by Hilton Jacksonville Riverfront, FL provides the perfect blend of relaxation and exploration.

Book now for an unforgettable stay at DoubleTree by Hilton Jacksonville Riverfront, FL.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: JAX

Location

Guest Reviews

7.2
Based on 1357 reviews
Cleanliness: 4.91
Service: 9.88
Location: 7.92
Room Quality: 5.87
Amenities: 9.9
Value for Money: 7.36
Food and Beverage: 6.91
Overall Experience: 4.88
N
NATASHA • solo_traveller • us
10
2026-08-27 • via Nuitee
K
Keiron • couple • us
8
2026-08-21 • via Nuitee
S
Sharmetreius • couple • us
10
The cleanliness of the room, the staff and most of all the view of the riverfront was amazing
Pros:

Didn’t know you had to pay for breakfast but the overall stay was wonderful 😊

Cons:

Paying for breakfast

2026-08-20 • via Nuitee
C
Chad • solo_traveller • us
7
Pros:

little dated by fine

2026-08-18 • via Nuitee
D
Denise • couple • us
3
I was very disappointed. Was not informed that you would have to to pay for parking. Which I did valet parking for each
Pros:

Location

Cons:

The room had a smell. Carpet had stains. Cabinets very old. 11 am on Saturday morning work was being done in a room. All you can hear is hammering.

2026-08-17 • via Nuitee
G
Gladys • solo_traveller • us
7
2026-08-17 • via Nuitee
R
Remy • couple • us
10
2026-08-14 • via Nuitee
T
Tomika • solo_traveller • us
8
2026-08-11 • via Nuitee
J
Justin • solo_traveller • us
10
2026-08-09 • via Nuitee
G
gerard • couple • nl
8
2026-08-07 • via Nuitee
R
Randy • solo_traveller • de
6
Gute Lage am River...Ansonsten Durchschnittlich...
Pros:

Die Lage des Hotels direkt am River und die Aussicht wenn man Zimmer zum Fluss bucht ist hervorragend.
Man kann viel zu Fuß erkunden,auch das Flusstaxi vor dem Hotel ist sehr zu empfehlen.

Cons:

Wir haben uns leider nicht sehr willkommen gefühlt, der Check in war schon etwas kühl und was uns überhaupt nicht gefallen hat war die Frühstück Situation, wir hatten mit Frühstück gebucht, wo der Frühstückbereich ist wurde uns nicht mitgeteilt, diesen mussten wir erst am Morgen erfragen, dort angekommen wollte man von uns 20 Dollar pro Person, mit Hinweis das wir das Frühstück schon gebucht hatten wurde uns gesagt wir brauchen eine Voucher, warum hat man uns diesen nicht beim Check In ,gegeben, oder spätestens bei der Nachfrage nach dem Raum...so waren leider alle Service Leistungen im Hotel.Das Zimmer war durchschnittlich, Betten waren okay,die Ausstattung nicht besonders.

2026-08-07 • via Nuitee
C
Corey • solo_traveller • us
10
2026-08-03 • via Nuitee
K
K6207JIcarlac • Family • Gainesville, Florida
2
Book elsewhere
Pros:

Came for a concert and location was great. The hotel is beyond outdated and needs a complete renovation. Rooms had filthy carpet and bad outlets. Not updated since built. Pool was dirty and needed to be redone and service at pool bar was poor and drinks were gross (note to bartender: check fruit before putting it in a drink!). Staff is friendly but not helpful for information if you need food late or if you get bad service. Won’t book here again.

2026-07-26 • via Tripadvisor
R
Rochella • couple • us
10
2026-07-23 • via Nuitee
D
Donna • couple • us
5
Won’t stay here again. It is really old and needs to come down. You can see the rebar on the balconies coming through th
Pros:

Location

Cons:

Aged and no ice on most floors

2026-07-23 • via Nuitee
J
Jarvis • solo_traveller • us
4
Pros:

I loved the location and the view of the river.

Cons:

The rooms are way too pricey,the hotel is very outdated,it seems as if it hasn't Ever been remodeled.Parking was 30$ a night!!Plus they allow dogs in the hotel,even in the restaurant!!I always stay on the beach when im in Jacksonville, but I wanted to see what downtown had to offer and I must say I was highly disappointed,being that I was staying at Hilton,that was the worst I have ever been.

2026-07-21 • via Nuitee
B
Bradford • solo_traveller • us
5
Subpar for the Hilton name
Pros:

Central location

Cons:

Desperately in need of a renovation

2026-07-21 • via Nuitee
T
Tiyaholmes1 • Family • Tulsa, Oklahoma
2
Please don't book here
Pros:

This place is terrible, dirty and run down. They haven't remodeled this place since it opened. I wouldn't recommend this place to my dog. Nothing works furniture is old and broken. The staff lied and said I never made them aware of any issue. I literally made them aware upon arrival. The carpet is absolutely filthy. I could write a book on how bad it is.

2026-07-18 • via Tripadvisor
R
Robbie • couple • us
10
2026-07-18 • via Nuitee
A
andrewbZ9741YS • Business
2
Dirtiest hotel I’ve stayed in, had to leave and stay elsewhere.
Pros:

First of all I stay in hotel 50+ nights a year, primarily hiltons. This was the worst hotel I’ve ever “stayed in”. Walking to my room I noticed there was just bits of trash and such along the floor. I got my first room changed after finding a condom wrapper and weed paraphernalia under the ac unit, along with clumps of dirt and dust on the front of the AC vent. I didn’t even check the first room any further. The total for the night was in the $170-$190 Range after taxes and fees. The woman at the front desk was very apologetic and changed my room with no upgrade or comp on anything.

Second room had no condom wrappers but had dirty carpet, water damage in multiple spots on the ceiling, mold behind the night stand, burn holes in the carpet, and a dismantled fire alarm. I didn’t dig too deep because I had to work on booking another hotel.

The view of the river was nice I could see the hotel I ended up staying in from the balcony.

2026-07-16 • via Tripadvisor