Sonesta ES Suites San Jose - Airport

Hotels
•
Sonesta Hotels
8.2 (952 reviews)
1602 Crane Court , San Jose , us

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
Pets allowed
BBQ facilities
Luggage storage
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Friendly staff
Comfortable rooms
Good value for money
Cons:
Cleanliness issues
Unsettling location
Lack of variety in breakfast

Categories

Cleanliness
6.53
Several reviews highlighted unclean rooms and issues with maintenance.
Service
9
Most reviews praised the staff for being friendly and accommodating.
Location
7.54
Some guests felt unsafe due to the surrounding area, though the hotel itself was appreciated.
Room Quality
8.99
Guests frequently commented on the comfort and amenities of the rooms.
Amenities
8.02
Amenities were generally good, but some reviews noted missing items like cooking utensils.
Value for Money
8.98
Many guests felt they received good value for what they paid, considering the amenities.
Food and Beverage
8.03
Breakfast received mixed reviews, with some guests enjoying it while others wanted variety.
Overall Experience
8.5
Overall, guests enjoyed their stays despite some issues, leading to a positive experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 04:11

Property Description

Luxurious Suites with Fully Equipped Kitchens
Indulge in the comfort of our suites featuring fully equipped kitchens, perfect for preparing meals just like at home. Relax in the living room with a sofa bed and enjoy your favorite shows on the cable TV.

Relaxation and Recreation
Unwind by the outdoor pool, soak in the hot tub, or have a BBQ with our facilities designed for your relaxation. Stay active and energized at our on-site gym during your stay.

Convenient Location and Nearby Attractions
Located just 1.5 miles from San Jose International Airport, our hotel offers easy access for travelers. Explore the city with the San Jose Municipal Golf Course nearby and the Convention Center just an 11-minute drive away.

Experience comfort, convenience, and relaxation at Sonesta ES Suites San Jose - Airport. Book now for a memorable stay!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

When traveling with pets, please note that an extra charge of $75 for stays up to 7 nights; "USD 150 for longer stays. A maximum of 2 dogs per room is allowed.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SJC

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 5 per day.

Location

Guest Reviews

8.2
Based on 952 reviews
Cleanliness: 6.53
Service: 9
Location: 7.54
Room Quality: 8.99
Amenities: 8.02
Value for Money: 8.98
Food and Beverage: 8.03
Overall Experience: 8.5
G
Gonzalez • family_with_children • us
8
Pros:

Nothing

Cons:

They kept saying I didn't pay online n I didn't sleep due to customer service not fixing the issue

2026-04-24 • via Nuitee
J
Jasmin • extended_group • us
7
Pros:

The staff Reyna and Mark did everything they could to accommodate my requests.

Cons:

The owners/management should work to have the carpets cleaned or replaced. There were too many stains (dirt, wine, blood, etc)

2026-04-23 • via Nuitee
J
Jacquelyn • family_with_children • us
10
2026-04-21 • via Nuitee
D
Denny • solo_traveller • us
10
2026-04-21 • via Nuitee
X
Xinyi • couple • cn
9
2026-04-19 • via Nuitee
J
Jayasudha • solo_traveller • us
9
A peaceful, clean, and well-equipped stay felt like a comfortable home away from home.
Pros:

My stay at Sonesta ES Suites San Jose - Airport was excellent. The property is very clean, quiet, and peaceful—perfect for anyone who prefers a calm environment over the busy atmosphere of typical luxury hotels.

I really appreciated the thoughtful, eco-friendly touches, especially the refillable soap and shampoo dispensers in the bathroom instead of single-use packets. It’s a small detail, but it helps reduce waste and shows care.

The suite-style setup made a big difference for me. The kitchen is very well equipped, and I was happy to cook my own lunches, dinners, and tea during my stay. It truly felt more like a home than a hotel room.

Overall, I had a very comfortable stay and would definitely recommend it to anyone looking for a relaxed, practical, and affordable place to stay.

2026-04-18 • via Nuitee
J
Jeanina • couple • us
8
Good outweighed the bad
Pros:

Bed was very comfortable. Nice room/suite.

Cons:

Dishwasher had a foul smell. Pull out bed very uncomfortable. No top sheet in room for pull out bed and the blanket provided for that bed is horrible.

2026-04-15 • via Nuitee
C
Claar • couple • us
6
Adequate 2 room suite
Pros:

Breakfast was great

Cons:

Air conditioning didn’t work when we arrived.
Hairdryer broken
One plate one fork no bowls in room
Shampoo and body wash filled with same solution
Late night noise sounded like maintenance was working below us late into the night

2026-04-13 • via Nuitee
V
Valerie • family_with_children • us
10
2026-04-07 • via Nuitee
N
Neri • family_with_children • us
4
Muy mal
Pros:

El alojamiento muy bonito y limpio

Cons:

Me cobraron de mi tarjeta cargos que nunca me pudieron explicar muy mal servicio al cliente tengo que llamar al banco para reclamar

2026-04-06 • via Nuitee
L
liberty • extended_group • us
10
Enjoyed our stay
Pros:

Friendly staff

Cons:

Pool closed

2026-04-05 • via Nuitee
S
Sylvia • extended_group • us
10
Cons:

Suspicious people on the property.

2026-04-04 • via Nuitee
L
Lynden • solo_traveller • us
8
2026-04-04 • via Nuitee
C
Corey • couple • us
10
2026-04-03 • via Nuitee
M
Marilyn • family_with_children • us
8
Pros:

I like the two suites. The staff were nice.

Cons:

I didn’t like that the pool wasn’t working/open, it would have been nice to know.

2026-04-02 • via Nuitee
M
Maria • solo_traveller • us
10
2026-04-01 • via Nuitee
F
Fuller • family_with_children • us
10
Checked in march 27 check out march 1st
Pros:

Everything

Cons:

We never got a deposit back and it’s been a month

2026-03-29 • via Nuitee
S
Sylvia • extended_group • us
10
2026-03-28 • via Nuitee
X
X2721RCmariov • Family
10
Great hotel and worker very helpful (mark)
Pros:

Great hotel, mark at the front desk very helpful

2026-03-27 • via Tripadvisor
E
Elizabeth • couple • us
10
2026-03-27 • via Nuitee