Sonesta ES Suites San Jose - Airport

Hotels
•
Sonesta Hotels
8.2 (922 reviews)
1602 Crane Court , San Jose , us

listing image 1
Show all photos
Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
Pets allowed
BBQ facilities
Luggage storage
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Friendly staff
Comfortable rooms
Good value for money
Cons:
Cleanliness issues
Unsettling location
Lack of variety in breakfast

Categories

Cleanliness
6.53
Several reviews highlighted unclean rooms and issues with maintenance.
Service
9
Most reviews praised the staff for being friendly and accommodating.
Location
7.54
Some guests felt unsafe due to the surrounding area, though the hotel itself was appreciated.
Room Quality
8.99
Guests frequently commented on the comfort and amenities of the rooms.
Amenities
8.02
Amenities were generally good, but some reviews noted missing items like cooking utensils.
Value for Money
8.98
Many guests felt they received good value for what they paid, considering the amenities.
Food and Beverage
8.03
Breakfast received mixed reviews, with some guests enjoying it while others wanted variety.
Overall Experience
8.5
Overall, guests enjoyed their stays despite some issues, leading to a positive experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 04:11

Property Description

Luxurious Suites with Fully Equipped Kitchens
Indulge in the comfort of our suites featuring fully equipped kitchens, perfect for preparing meals just like at home. Relax in the living room with a sofa bed and enjoy your favorite shows on the cable TV.

Relaxation and Recreation
Unwind by the outdoor pool, soak in the hot tub, or have a BBQ with our facilities designed for your relaxation. Stay active and energized at our on-site gym during your stay.

Convenient Location and Nearby Attractions
Located just 1.5 miles from San Jose International Airport, our hotel offers easy access for travelers. Explore the city with the San Jose Municipal Golf Course nearby and the Convention Center just an 11-minute drive away.

Experience comfort, convenience, and relaxation at Sonesta ES Suites San Jose - Airport. Book now for a memorable stay!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

When traveling with pets, please note that an extra charge of $75 for stays up to 7 nights; "USD 150 for longer stays. A maximum of 2 dogs per room is allowed.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SJC

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 5 per day.

Location

Guest Reviews

8.2
Based on 922 reviews
Cleanliness: 6.53
Service: 9
Location: 7.54
Room Quality: 8.99
Amenities: 8.02
Value for Money: 8.98
Food and Beverage: 8.03
Overall Experience: 8.5
F
Fuller • family_with_children • us
10
Checked in march 27 check out march 1st
Pros:

Everything

Cons:

We never got a deposit back and it’s been a month

2026-03-29 • via Nuitee
S
Sylvia • extended_group • us
10
2026-03-28 • via Nuitee
E
Elizabeth • couple • us
10
2026-03-27 • via Nuitee
R
Robson • solo_traveller • br
7
2026-03-25 • via Nuitee
M
Mayra • family_with_children • us
8
Cons:

It was unfortunate that the Pool wasn’t available

2026-03-25 • via Nuitee
B
Brandon • solo_traveller • us
8
2026-03-24 • via Nuitee
E
Elizabeth • family_with_children • us
7
2026-03-23 • via Nuitee
J
Jones • solo_traveller • us
8
Pros:

Spacious rooms

2026-03-23 • via Nuitee
M
Matthew • solo_traveller • us
1
Nice until I encountered German Cockroaches in my kitchen area.
Cons:

My stay was good until Thursday 3/12/26, I spotted two cockroaches on the counter and in the sink. Alerted the front desk and told the lady what I saw. She took note of my room number and I went to work. Upon returning I walked in my room hoping there had been some sort of spray application but I walked in on now 3 roaches, 2 pin the counter and one in the dishwasher.

2026-03-16 • via Nuitee
N
Nina • extended_group • us
1
DISGUSTING.
Pros:

NOTHING. DO NOT STAY HERE.

Cons:

The room was infested with roaches and one of the bedrooms had a wasp nest with active wasps in there. Also the bed broke, the door knob in the room came off, the showers are corroded, and front desk girl Rena was really rude on the phone.

2026-03-16 • via Nuitee
M
Michele • couple • us
6
2026-03-11 • via Nuitee
V
Vivian • solo_traveller • us
7
Comfy large rooms.
Pros:

On arrival, I was assigned a room with the key malfunctioning. Assigned another room in the next building (8). Room was very big and clean.

Cons:

The area was a bit sketchy with some of the residents as this was an extended stay. A LOT of smoking and the smoke crept into my room. Most likely not staying there again for questionable safety. Around 2:30am I woke up to people shouting outside.

2026-03-09 • via Nuitee
W
Wilmary • couple • us
10
Bien
Pros:

Siempre me gusta todo excelente

Cons:

Me retire antes del hotel y no recibí reembolso, fatal

2026-03-09 • via Nuitee
M
Michele • couple • us
1
They don't return the deposit!
Cons:

They don't return the deposit!

2026-03-05 • via Nuitee
T
Tron • couple • us
10
2026-03-02 • via Nuitee
Y
Yunling • family_with_children • us
10
Pros:

The community is quiet and beautiful. The room layout is amazing and clean. The bed quilt and pillow are comfortable. Parking charge is ten dollars per day per car. Breakfast is good.

Cons:

The air condition controller in my room was on work， Anyway, the maintainer provide repairing service even very late.

2026-03-01 • via Nuitee
R
Rose-Marie • solo_traveller • us
5
Would think twice before rebooking.
Pros:

Space just like an apartment concept Good. People working @ desk friendly.

Cons:

Dirty, not clean enough, ants in rooms on furniture. Lots of garbage. Local resident living @ the facility. Smoking smell in rooms, noise neighbors @ 2:30 am. People screaming running around. Far to many issues to name.

2026-02-28 • via Nuitee
M
McClure • family_with_children • us
9
Pros:

I definitely love the space and the rooms. The breakfast was pretty good, but I wish the front desk staff had informed us that breakfast ended at 9 AM. We arrived at 8:30 and were only able to have pancakes, eggs, and sausage—no potatoes were available.

Cons:

Unfortunately, I was only able to shower my one-year-old, which was a bit challenging because the room with the bathtub didn't have a stopper for baths.

2026-02-23 • via Nuitee
M
Monica • family_with_children • us
10
2026-02-14 • via Nuitee
M
Mitchell • couple • us
10
2026-02-13 • via Nuitee