Somerset Inn

Hotels
•
Best Western
8 (147 reviews)
2601 W Big Beaver Rd, Troy, Michigan, 48084 , Troy , US
+1 248-643-7800

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Facilities

Elevator
Fitness facilities
ATM/banking
Gift shops or newsstand
Shopping on site
Conference space
Golfing nearby
Hiking/biking trails nearby
Breakfast available (surcharge)
Safe-deposit box at front desk
See all facilities

Review Highlights

Pros:
Excellent, friendly front-desk staff (multiple mentions)
Prime location next to Somerset Mall — convenient to restaurants and highways
Fresh-baked cookies nightly and good breakfast options
Quiet at times and generally a clean-feeling property for many guests
Good choice for business travelers
Cons:
Reported bed-bug incident and at least one report of a dirty room
Room issues: dated decor, uncomfortable mattresses/pillows, loud plumbing
Plumbing/shower problems (only boiling water reported)
Some missing small amenities (no bottled water in rooms) and short-staffing at times
Mixed responses on compensation/management handling of issues

Categories

Cleanliness
6.5
Mixed reports: many guests called the property very clean, but there are notable negative incidents (dirty room report, a reported bed-bug occurrence) that lower confidence in overall cleanliness.
Service
9.5
Overall excellent — numerous mentions of outstanding, friendly, and helpful front-desk staff (Stevie and others praised). One complaint about an indifferent morning staff member, but praise is dominant.
Location
9.5
Consistently praised — prime location next to Somerset Mall, convenient to restaurants and highways; very walkable to dining and shopping.
Room Quality
6
Below average — multiple comments about dated rooms, uncomfortable mattresses and pillows, loud plumbing, and at least one room with only boiling water in the shower.
Amenities
8
Generally positive — warm fresh-baked cookies and solid breakfast offerings noted; some missing small touches (no water bottles in rooms) and dated facility elements.
Value for Money
7.5
Mixed value perception — reasonable for business travelers given location and service, but incidents (bed bugs, lack of compensation) and dated rooms reduce perceived value for some guests.
Food and Beverage
9
Positive — guests praise breakfast options (Crumpets), fresh-baked cookies at night, and many nearby restaurant recommendations; food/beverage is a strong point.
Overall Experience
8
Generally positive with many repeat guests and strong staff/service and location; however, significant negative incidents (bed bugs, plumbing/shower problems, dated rooms) produce mixed experiences for some visitors.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:06

Property Description

Luxurious Amenities
Indulge in the fitness center, terrace, and garden. Pamper yourself with concierge services, free Wi-Fi, and a bounty of shop options.

Gourmet Dining
Savor delectable meals at Crumpets Restaurant and unwind at the chic bar/lounge. Don't miss the cooked-to-order breakfasts to kick start your day.

Event Spaces and Business Facilities
With 20000 square feet of event space, including 17 meeting rooms, and amenities like a 24-hour business center and limo service, business or event planning is a breeze.

To immerse in comfort and luxury, book your stay at Somerset Inn Troy now.

Important information:

  • Up to 3 children 20 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • Only registered guests are allowed in the guestrooms.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Cashless payment methods are available for all transactions.
  • Contactless check-out is available.

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: DTW

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Check-in & Check-out

    Contactless check-out is available

  • General

    Cashless transactions are available

  • Guest type

    Essential workers only - NO

See all policies

Location

Guest Reviews

8
Based on 147 reviews
Cleanliness: 6.5
Service: 9.5
Location: 9.5
Room Quality: 6
Amenities: 8
Value for Money: 7.5
Food and Beverage: 9
Overall Experience: 8
S
Sabrina • family
10
Pros:

Nice

2025-10-02 • via Nuitee
G
Gwenola
4
Pros:

Huge issue, only boiling water in shower. Could not even take my shower and went to a gym nearby. I explained to the morning staff when checking out and he seem not too bother as he said I need to complain on the app. Not happy experience unfortunately but the night staff was nice and welcoming.

2025-09-23 • via Nuitee
K
Kathryn
10
Pros:

Would stay again. Centrally located

2025-09-16 • via Nuitee
A
Aaron • family
8
Pros:

Quiet and clean with great food options.

2025-09-12 • via Nuitee
R
richard
6
Pros:

Convenient

2025-09-11 • via Nuitee
M
Melissa • partner
8
Pros:

Property is well kept but very dated. Check in was smooth but had to wait a few minutes due to short staffed and nothing special, no welcome or information about hotel dining options or water bottles. No water bottles in the room, LED lighting in hallway (floor 2) extremely bright, hospital like. Room was spacious and newer tv, safe but awful pillows made it hard to sleep and extremely loud plumbing. Very clean property and enjoyed breakfast at Crumpets.

2025-09-08 • via Nuitee
B
Benjamin
10
Pros:

-

2025-09-03 • via Nuitee
J
John
10
Pros:

Great stay..

Cookies are great at 800pm..

2025-08-26 • via Nuitee
A
Alexander • partner
2
Pros:

Terrible room was dirty and was really noisy outside and was very sketchy

2025-08-24 • via Nuitee
J
Jacqueline
8
Pros:

It was conveniently located to highways and shopping. Hotel felt a little too quiet at times.

2025-08-24 • via Nuitee
M
Michael
6
Pros:

The initial room we were assigned had bed bugs. We were switched rooms quickly and quietly. I’m not complaining about the bugs. Everyplace has them, but you’ve as old think they would comp a night of free breakfast or something. Quick apology is all we received. Will think twice about returning after stayed there every year for over ten years.

2025-08-22 • via Nuitee
B
BRIAN
10
Pros:

Front desk personnel were outstanding.

2025-08-17 • via Nuitee
M
Mustafa • partner
10
Pros:

Good place

2025-08-06 • via Nuitee
M
Melinda
6
Pros:

I think the mattress was not good, too soft. Also couldn’t get air conditioner adjusted properly.

2025-07-28 • via Nuitee
E
Erica
10
Great location close to Somerset Mall/Good Restaur
Pros:

The staff were amazing at check in even though we were early and when we came back for the evening the staff again recommended restaurant options close to our hotel both excellent close to us. Would highly recommend this hotel.

2025-07-27 • via Nuitee
J
Jeanvieve
10
Fresh Baked Cookies
Pros:

Perfect location in Troy next to Somerset Mall, I walked there daily. Convenient to restaurants. Friendly staff, comfy beds, and they had warm fresh baked cookies at the front desk every night! Will stay again!

2025-07-25 • via Nuitee
M
Meriam
10
Pros:

Good experience and would recommend it to others.

2025-07-23 • via Nuitee
A
Annabelle • friends
10
Pros:

Friendly staff, clean place, convenient walk to the mall.

2025-07-22 • via Nuitee
C
Cheryl • family
8
Pros:

Great place to do a quick stopover

2025-07-17 • via Nuitee
S
Simona • family
8
Pros:

Service was great ! Older hotel, needs some updating

2025-07-16 • via Nuitee