Somerset Inn

Hotels
•
Best Western
8.2 (147 reviews)
2601 W Big Beaver Rd, Troy, Michigan, 48084 , Troy , US
1-248-643-7800

listing image 1
Show all photos

Facilities

Fitness facilities
Express check-out
Free WiFi
24-hour front desk
Terrace
Garden
Luggage storage
Express check-in/check-out
Concierge service
Wheelchair accessible
See all facilities

Review Highlights

Pros:
Great Service
Good Location
Cons:
Cleanliness Issues
Room Comfort Problems

Categories

Cleanliness
6.59
Mention of dirty room and plumbing issues, impacting overall cleanliness.
Service
9.56
Front desk personnel were outstanding and staff was friendly and helpful.
Location
9.1
Centrally located with convenient access to highways and shopping.
Room Quality
7.05
Issues with noisy plumbing and uncomfortable pillows, but room was spacious.
Amenities
8.08
Good amenities were available, but some lacked attention such as no water bottles.
Value for Money
8.04
Standard value for the experience, with some noted issues affecting overall value.
Food and Beverage
8.59
Enjoyable breakfast at Crumpets and fresh baked cookies were a highlight.
Overall Experience
8.56
Great experience despite some issues; would recommend staying again.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 11:07

Property Description

Luxurious Amenities
Indulge in the fitness center, terrace, and garden. Pamper yourself with concierge services, free Wi-Fi, and a bounty of shop options.

Gourmet Dining
Savor delectable meals at Crumpets Restaurant and unwind at the chic bar/lounge. Don't miss the cooked-to-order breakfasts to kick start your day.

Event Spaces and Business Facilities
With 20000 square feet of event space, including 17 meeting rooms, and amenities like a 24-hour business center and limo service, business or event planning is a breeze.

To immerse in comfort and luxury, book your stay at Somerset Inn Troy now.

Important information:

  • Up to 3 children 20 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • Only registered guests are allowed in the guestrooms.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Cashless payment methods are available for all transactions.
  • Contactless check-out is available.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: DTW

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Check-in & Check-out

    Contactless check-out is available

  • General

    Cashless transactions are available

  • Guest type

    Essential workers only - NO

See all policies

Location

Guest Reviews

8.2
Based on 147 reviews
Cleanliness: 6.59
Service: 9.56
Location: 9.1
Room Quality: 7.05
Amenities: 8.08
Value for Money: 8.04
Food and Beverage: 8.59
Overall Experience: 8.56
S
Sabrina • family
10
Pros:

Nice

2025-10-02 • via Nuitee
G
Gwenola
4
Pros:

Huge issue, only boiling water in shower. Could not even take my shower and went to a gym nearby. I explained to the morning staff when checking out and he seem not too bother as he said I need to complain on the app. Not happy experience unfortunately but the night staff was nice and welcoming.

2025-09-23 • via Nuitee
K
Kathryn
10
Pros:

Would stay again. Centrally located

2025-09-16 • via Nuitee
A
Aaron • family
8
Pros:

Quiet and clean with great food options.

2025-09-12 • via Nuitee
R
richard
6
Pros:

Convenient

2025-09-11 • via Nuitee
M
Melissa • partner
8
Pros:

Property is well kept but very dated. Check in was smooth but had to wait a few minutes due to short staffed and nothing special, no welcome or information about hotel dining options or water bottles. No water bottles in the room, LED lighting in hallway (floor 2) extremely bright, hospital like. Room was spacious and newer tv, safe but awful pillows made it hard to sleep and extremely loud plumbing. Very clean property and enjoyed breakfast at Crumpets.

2025-09-08 • via Nuitee
B
Benjamin
10
Pros:

-

2025-09-03 • via Nuitee
J
John
10
Pros:

Great stay..

Cookies are great at 800pm..

2025-08-26 • via Nuitee
J
Jacqueline
8
Pros:

It was conveniently located to highways and shopping. Hotel felt a little too quiet at times.

2025-08-24 • via Nuitee
A
Alexander • partner
2
Pros:

Terrible room was dirty and was really noisy outside and was very sketchy

2025-08-24 • via Nuitee
M
Michael
6
Pros:

The initial room we were assigned had bed bugs. We were switched rooms quickly and quietly. I’m not complaining about the bugs. Everyplace has them, but you’ve as old think they would comp a night of free breakfast or something. Quick apology is all we received. Will think twice about returning after stayed there every year for over ten years.

2025-08-22 • via Nuitee
B
BRIAN
10
Pros:

Front desk personnel were outstanding.

2025-08-17 • via Nuitee
M
Mustafa • partner
10
Pros:

Good place

2025-08-06 • via Nuitee
M
Melinda
6
Pros:

I think the mattress was not good, too soft. Also couldn’t get air conditioner adjusted properly.

2025-07-28 • via Nuitee
E
Erica
10
Great location close to Somerset Mall/Good Restaur
Pros:

The staff were amazing at check in even though we were early and when we came back for the evening the staff again recommended restaurant options close to our hotel both excellent close to us. Would highly recommend this hotel.

2025-07-27 • via Nuitee
J
Jeanvieve
10
Fresh Baked Cookies
Pros:

Perfect location in Troy next to Somerset Mall, I walked there daily. Convenient to restaurants. Friendly staff, comfy beds, and they had warm fresh baked cookies at the front desk every night! Will stay again!

2025-07-25 • via Nuitee
M
Meriam
10
Pros:

Good experience and would recommend it to others.

2025-07-23 • via Nuitee
A
Annabelle • friends
10
Pros:

Friendly staff, clean place, convenient walk to the mall.

2025-07-22 • via Nuitee
C
Cheryl • family
8
Pros:

Great place to do a quick stopover

2025-07-17 • via Nuitee
S
Simona • family
8
Pros:

Service was great ! Older hotel, needs some updating

2025-07-16 • via Nuitee