The Level at Melia Castilla

Hotels
•
Melia Hotels International
9.6 (51 reviews)
Calle del Poeta Joan Maragall, 43, Madrid, Madrid, 28020 , Madrid , ES
34-91-5675000

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Facilities

Free breakfast
Express check-out
Fireplace in lobby
Electric car charging station
No single-use plastic straws
Comprehensive recycling policy
Health club
No single-use plastic stirrers
No single-use plastic water bottles
No single-use plastic soda bottles
See all facilities

Review Highlights

Pros:
Excellent service
Friendly staff

Categories

Cleanliness
9.83
Standard quality for this hotel tier.
Service
10
Amable, servicial y siempre con una sonrisa; excelente atención al cliente.
Location
9.8
Standard quality for this hotel tier.
Room Quality
9.34
Standard quality for this hotel tier.
Amenities
9.29
Standard quality for this hotel tier.
Value for Money
9.32
Standard quality for this hotel tier.
Food and Beverage
9.28
Standard quality for this hotel tier.
Overall Experience
9.93
Ha sido nuestro hotel; razones para volver!
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-17 03:01

Property Description

Luxurious Amenities
Pamper yourself with onsite massages, body treatments, and facials. Enjoy the health club and seasonal outdoor pool for ultimate relaxation.

Dining and Entertainment
Indulge in delectable meals at L'Albufera Restaurant or opt for 24-hour room service. Unwind with a drink at the bar/lounge and enjoy snacks at the coffee shop/cafe.

Convenience and Connectivity
Benefit from amenities like complimentary WiFi, express check-in/out, and event facilities. Stay entertained with 32-inch LED TVs and stay connected with free internet access.

To book your stay at The Level at Melia Castilla and experience luxury in Madrid, reserve now!

Important information:

  • Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
  • The seasonal pool will be open from June 17 to September 01.
  • Pool access available from noon to 8:00 PM.
  • Up to 2 children 16 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • Only registered guests are allowed in the guestrooms.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MAD

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • General

    Property follows regional sanitization guidelines Safe Tourism Certified (Spain)

  • Guest type

    Essential workers only - NO

See all policies

Location

Property Accessibility

Total Disability Score: 71.71
Public Area
  • Hill Located: No
  • Ramp: Yes
  • Ramp Angle: 6
  • Ramp Length: 4
  • Entrance Type: Regular
  • Entrance Door Width: 81
  • Entrance Leveled: Yes
  • Room Max Guests Number: 2
  • Pet Friendly: Yes_impaired
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: Yes
  • Elevator Visual Signs: Yes
  • Lifts Accessible: Yes
Show all accessibility features

Guest Reviews

9.6
Based on 51 reviews
Cleanliness: 9.83
Service: 10
Location: 9.8
Room Quality: 9.34
Amenities: 9.29
Value for Money: 9.32
Food and Beverage: 9.28
Overall Experience: 9.93
J
JOSE ANTONIO • family
10
Pros:

Ha sido nuestro hotel,el salon de "LEVEL"atendido por lo mejor que tiene el hotel,amables serviciales siempre con una sonrisa,es una de la razones para volver!!!

Asi como al personal de atencion al cliente,un reconocimiento a todos ellos!

2025-10-02 • via Nuitee
J
Jeff
10
Pros:

An excellent choice in every way. Will definitely stay here again when returning to Madrid.

2025-04-23 • via Nuitee
R
Rafael
6
Pros:

Falta hacer una remodelacion a las habitaciones.

2024-08-26 • via Nuitee
D
David
10
Pros:

Excellent location, great rooms!

2024-05-11 • via Nuitee
B
Bernadette
10
Pros:

Everybody was nice helpful

2024-04-22 • via Nuitee
E
Elizabeth
10
Pros:

Lovely hotel. Really nice staff. A bit far from the city centre

2024-04-19 • via Nuitee
J
John • family
10
Pros:

The location of the hotel is great for anything in the Gothic quarter while still getting plenty of light. The rooftop terrace is a plus, but unfortunately they have only two small unheated pools.

2024-04-12 • via Nuitee
B
Bryan Rodrigo • family
10
Pros:

Great hotel. I would stay here again.

2024-03-10 • via Nuitee
Y
Yousef
4
Pros:

The check in was easy and the hotel was decent overall except for one. major. issue. I had notified the reception desk during checkout and spoke with the manager regarding the cleanliness of room, he apologized and asked me to send him the video I took and told me he would get back to me. That was 5 days ago and I haven’t heard anything back. Make sure you check the room thoroughly as soon as you get in!

The hotel location was convenient, a 15 minute walk from the Bernabéu and the room service menu was good.

I would have stayed here again if it wasn’t for the issue, but cleanliness is a huge factor for me.

2024-03-01 • via Nuitee
A
Angel
10
Pros:

The Level is the best hotel that I have been. Very nice hotel

2024-01-06 • via Nuitee
V
Verified traveler
10
Friendly staff
Pros:

Great location and very friendly staff. Would visit again.

2023-11-22 • via Nuitee
J
Jakob
10
Fantastiske madrid på the level
Pros:

The Level endnu engang fantastisk. Madrid kan bare noget.

2023-10-09 • via Nuitee
O
oluwafemi • family_with_children
10
Pros:

Very beautiful hotel

2023-08-10 • via Nuitee
A
Alejandro
10
Pros:

Esta bien ubicado, el hotel muy limpio y el servicio excelente

2023-07-21 • via Nuitee
P
pat
10
Pros:

absolutely stunning. great food. clean. great service.

2023-06-24 • via Nuitee
J
Jeri • family
10
Pros:

This is a nice hotel but not located near the touristy parts of the city. It is probably more for business travelers but it is also less expensive than the ones closer to the tourist areas. We had a Premium Triple Room which consisted of a King bed and a Twin cot at the end of the bed. Probably not bigger than a regular room but it was nice. The breakfast, happy hour, and access to beverages (non-alcoholic) was nice. The hotel staff was friendly and helpful. Would stay there again.

2023-06-13 • via Nuitee
D
David
10
Servizio top
Pros:

Ottima esperienza, camere pulite e spaziose ma la cosa che mi ha sorpreso è il servizio al the level al piano S1 dove oltre a servire la colazione offre un servizio snack e bibite incluso vino e birra sino alle 23

2023-06-03 • via Nuitee
K
Kelly • family
10
Pros:

Excellent hotel, highly recommend! The rooms are spacious, elegant, and clean. We stayed in a connected 2 room and it was terrific for the family as each room had its own bathroom. The lounge is fabulous and offers drinks and tapas plus breakfast buffet, which was included in our package price. The staff is helpful, courteous and friendly. We stayed for 6 nights and had an excellent stay!! The location requires a metro ride or cab trip to the city center, but it wasn’t bad as cabs are readily available and metro stop is close. I would highly recommend this hotel!!

2023-03-31 • via Nuitee
R
Ruth • family
10
Pros:

Hotel muy confortable para ir en familia. El personal del Lounge Club, amabilísimo.

2023-02-20 • via Nuitee
J
Juan Carlos
10
Como en casa
Pros:

Excelente Muy buena estancia

2022-10-24 • via Nuitee