Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Excellent location
Attentive service
Variety in breakfast
Cons:
Cleanliness issues
Small room sizes

Categories

Cleanliness
7.68
Some reviews mention issues with cleanliness in rooms.
Service
9.15
Staff is often described as attentive and friendly.
Location
9.19
Multiple reviews praise the excellent location of the hotel.
Room Quality
8.14
Rooms are noted as comfortable but occasionally small.
Amenities
8.67
Amenities are generally good, but there are occasional issues with the bathroom.
Value for Money
8.13
Mixed feelings about pricing; service should uphold standards.
Food and Beverage
9.18
Food, especially breakfast, receives positive feedback.
Overall Experience
8.65
Overall, guests express a positive experience with minor complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 22:44

Property Description

Luxurious Accommodations in Madrid's Salamanca District

Exclusive "The Level" Services
Indulge in the ultimate luxury with private access to The Level Lounge, offering premium drinks and snacks in an elegant setting. Enjoy personalized services like private check-in, buffet breakfast, and superior amenities.

Culinary Delights and Fitness
Start your day with a varied buffet breakfast and savor modern cuisine at the Arado Restaurant. Stay active at the fully-equipped gym or host successful events in our 11 meeting rooms.

Convenient Location and Access
With metro stations nearby and easy access to the city center and major motorways, exploring Madrid is a breeze. Don't miss the chance to experience luxury and convenience at Melia Madrid Serrano.

Important information:

All cots are subject to availability.

Please note, when booking more than 9 rooms, different policies and additional supplements may apply.

Please note that guests must present the credit card used to make the reservation on arrival.

The hotel has air conditioning or heating depending on the season.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MAD

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.6
Based on 3522 reviews
Cleanliness: 7.68
Service: 9.15
Location: 9.19
Room Quality: 8.14
Amenities: 8.67
Value for Money: 8.13
Food and Beverage: 9.18
Overall Experience: 8.65
A
Angela • extended_group • co
9
2026-02-14 • via Nuitee
A
ana magdalena • solo_traveller • ar
10
Pros:

Hermoso! Volvería

2026-02-14 • via Nuitee
C
Cristina • extended_group • es
10
Pros:

Desayuno, amabilidad del personal, ubicación y tranquilidad. Muy silencioso

2026-02-14 • via Nuitee
M
Maria Isabel • couple • es
8
Muy buena
2026-02-13 • via Nuitee
A
Andon • family_with_children • al
9
Pros:

Staff, breakfast and facilities

2026-02-12 • via Nuitee
P
Pablo • extended_group • ar
10
Excelente
Pros:

Todo

Cons:

Todo muy bien

2026-02-12 • via Nuitee
A
Ainhoa • family_with_children • es
9
2026-02-12 • via Nuitee
U
Uriel • couple • fr
9
2026-02-11 • via Nuitee
M
monica • couple • pe
9
Pros:

Very clean well located good breakfast

2026-02-11 • via Nuitee
M
Mindaugas • solo_traveller • gb
8
2026-02-11 • via Nuitee
S
Sara • couple • es
9
2026-02-11 • via Nuitee
E
Emilie • couple • fr
9
Très bien
Pros:

L'accueil chaleureux même après 23h et en français. La chambre spacieuse, literie confortable. Les attentions qui nous attendaient dans la chambre.

Cons:

Malheureusement beaucoup de bruit dans la rue

2026-02-10 • via Nuitee
D
Deborah • solo_traveller • ar
10
2026-02-09 • via Nuitee
J
Julissa Maria • solo_traveller • mx
9
2026-02-09 • via Nuitee
J
Julieta • solo_traveller • pl
8
2026-02-09 • via Nuitee
D
Deborah • solo_traveller • ar
10
Siempre perfecto
Pros:

Todo. Me encanta el hotel

Cons:

Todo estuvo ok

2026-02-09 • via Nuitee
R
rosana • couple • ar
5
2026-02-08 • via Nuitee
K
Kenza • couple • fr
9
Franchement très bien
Pros:

L’emplacement et les espaces communs

2026-02-08 • via Nuitee
D
Dr. Astrid • solo_traveller • de
8
Sehr schönes Hotel - empfehlenswert
Pros:

Super reichhaltiges Frühstück, Hotel insgesamt sehr schön gestaltet, ganz besonders der Bar und Restaurantbereich. Lage ist excellent

2026-02-08 • via Nuitee
P
Paulina • couple • cl
10
Buen hotel, buena experiencia
Pros:

Su ubicacion muy accesible
Cómoda la habitación y desayuno muy variado

Cons:

Su precio un poco excesivo
Madrid la ciudad con más altos precios en alojamiento

2026-01-31 • via Nuitee