Children allowed

Facilities

WiFi available
Free WiFi
Parking
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Room service
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Excellent location
Attentive service
Variety in breakfast
Cons:
Cleanliness issues
Small room sizes

Categories

Cleanliness
7.68
Some reviews mention issues with cleanliness in rooms.
Service
9.15
Staff is often described as attentive and friendly.
Location
9.19
Multiple reviews praise the excellent location of the hotel.
Room Quality
8.14
Rooms are noted as comfortable but occasionally small.
Amenities
8.67
Amenities are generally good, but there are occasional issues with the bathroom.
Value for Money
8.13
Mixed feelings about pricing; service should uphold standards.
Food and Beverage
9.18
Food, especially breakfast, receives positive feedback.
Overall Experience
8.65
Overall, guests express a positive experience with minor complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 22:44

Property Description

Luxurious Accommodations in Madrid's Salamanca District

Exclusive "The Level" Services
Indulge in the ultimate luxury with private access to The Level Lounge, offering premium drinks and snacks in an elegant setting. Enjoy personalized services like private check-in, buffet breakfast, and superior amenities.

Culinary Delights and Fitness
Start your day with a varied buffet breakfast and savor modern cuisine at the Arado Restaurant. Stay active at the fully-equipped gym or host successful events in our 11 meeting rooms.

Convenient Location and Access
With metro stations nearby and easy access to the city center and major motorways, exploring Madrid is a breeze. Don't miss the chance to experience luxury and convenience at Melia Madrid Serrano.

Important information:

All cots are subject to availability.

Please note, when booking more than 9 rooms, different policies and additional supplements may apply.

Please note that guests must present the credit card used to make the reservation on arrival.

The hotel has air conditioning or heating depending on the season.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Swimming pool: Closed from Wed, Sep 16, 2026 until Thu, Dec 31, 2026
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MAD

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.6
Based on 3901 reviews
Cleanliness: 7.68
Service: 9.15
Location: 9.19
Room Quality: 8.14
Amenities: 8.67
Value for Money: 8.13
Food and Beverage: 9.18
Overall Experience: 8.65
S
Sophia • family_with_children • ma
8
Emplacement ideal
Pros:

Emplacement ideal

Cons:

Qualité de la literie ( remarque partagée avec la direction de l’hôtel)

2026-06-27 • via Nuitee
N
Nazaret • solo_traveller • es
10
2026-06-27 • via Nuitee
M
Margarida • couple • pt
9
2026-06-27 • via Nuitee
G
Guillermo • couple • cl
7
Buen lugar, habitacion regular
Pros:

Buen lugar

Cons:

La vista de la habitacion

2026-06-27 • via Nuitee
O
Ofir Elias • couple • br
7
Hotel bem localizado, com caracteristicas que atendem principalmente o corporativo
Pros:

Café da manhã bom, variado. Localização do hotel excelente.

Cons:

Limpeza do quarto, odor ruim no corredor do 6. andar, recepção poderia ser mais acolhedora.

2026-06-26 • via Nuitee
V
Veronica • couple • es
9
2026-06-26 • via Nuitee
M
maria eugenia montemayor • extended_group • ar
8
Increible hotel, silencioso, su ubicacion perfecta y el personal tan amable
Pros:

Desayuno impecable
Los cuartos y baño son algo pequeños pero agradables

Cons:

El lugar de guardado pero entiendo que es por la falta de espacio

2026-06-26 • via Nuitee
D
daniel • solo_traveller • cl
10
2026-06-25 • via Nuitee
A
ana • family_with_children • es
10
2026-06-24 • via Nuitee
S
Sidney • solo_traveller • cl
9
hotel muy cómodo en excelente ubicación.
Pros:

excelente desayuno, muy variado, comedor muy agradable. Tiene una buena terraza y la ubicación es excelente. Ademas tener una parada de taxis al costado es muy favorable.

Cons:

el living al lado del lobby tiene muebles muy separados lo que no permite conversar cómodamente. Además hay mesas en la pasada. Se genera ahi un poco de desorden.

2026-06-24 • via Nuitee
J
Jhonatan • couple • co
10
Vacaciones totales!
Pros:

Muy céntrico. Todo queda cerca.

Cons:

El roomservice no es muy completo.

2026-06-24 • via Nuitee
J
Jacinto • solo_traveller • us
9
2026-06-23 • via Nuitee
A
Andrea • solo_traveller • ar
10
Pros:

Excelente ubicación. Personal siempre atento.
Desayuno variado, saludable y muy rico.
Los servicios del sector level lo convierten en una magnífica atención.

Cons:

Todo impecable.

2026-06-23 • via Nuitee
R
Rodrigo • solo_traveller • gt
10
Recommended
Pros:

Luxury place

Cons:

Nothing

2026-06-23 • via Nuitee
G
Gabriela • couple • ar
8
Pros:

El desayuno excelente , la cama y las sábanas muy buenas

Cons:

Faltaba un placard para guardar bien la ropa .. pocas perchas

2026-06-22 • via Nuitee
M
Melike • family_with_children • tr
10
2026-06-22 • via Nuitee
M
Maria da Paz • extended_group • br
7
2026-06-22 • via Nuitee
S
Sigfredo • couple • es
10
2026-06-21 • via Nuitee
M
Matias • couple • cl
8
Pros:

Desayuno

2026-06-21 • via Nuitee
N
Nova • couple • gb
9
2026-06-21 • via Nuitee