Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Room service
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Excellent location
Attentive service
Variety in breakfast
Cons:
Cleanliness issues
Small room sizes

Categories

Cleanliness
7.68
Some reviews mention issues with cleanliness in rooms.
Service
9.15
Staff is often described as attentive and friendly.
Location
9.19
Multiple reviews praise the excellent location of the hotel.
Room Quality
8.14
Rooms are noted as comfortable but occasionally small.
Amenities
8.67
Amenities are generally good, but there are occasional issues with the bathroom.
Value for Money
8.13
Mixed feelings about pricing; service should uphold standards.
Food and Beverage
9.18
Food, especially breakfast, receives positive feedback.
Overall Experience
8.65
Overall, guests express a positive experience with minor complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 22:44

Property Description

Luxurious Accommodations in Madrid's Salamanca District

Exclusive "The Level" Services
Indulge in the ultimate luxury with private access to The Level Lounge, offering premium drinks and snacks in an elegant setting. Enjoy personalized services like private check-in, buffet breakfast, and superior amenities.

Culinary Delights and Fitness
Start your day with a varied buffet breakfast and savor modern cuisine at the Arado Restaurant. Stay active at the fully-equipped gym or host successful events in our 11 meeting rooms.

Convenient Location and Access
With metro stations nearby and easy access to the city center and major motorways, exploring Madrid is a breeze. Don't miss the chance to experience luxury and convenience at Melia Madrid Serrano.

Important information:

All cots are subject to availability.

Please note, when booking more than 9 rooms, different policies and additional supplements may apply.

Please note that guests must present the credit card used to make the reservation on arrival.

The hotel has air conditioning or heating depending on the season.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Swimming pool: Closed from Wed, Sep 16, 2026 until Thu, Dec 31, 2026
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MAD

Location

Guest Reviews

8.6
Based on 4081 reviews
Cleanliness: 7.68
Service: 9.15
Location: 9.19
Room Quality: 8.14
Amenities: 8.67
Value for Money: 8.13
Food and Beverage: 9.18
Overall Experience: 8.65
D
Diego • solo_traveller • es
7
Bien
Pros:

Correcto

Cons:

Obligan a pagar desayuno en el precio de la estancia

2026-10-17 • via Nuitee
J
Juan Carlos • couple • pe
8
2026-10-17 • via Nuitee
M
Marcelo Caetano vital • couple • br
1
2026-10-16 • via Nuitee
M
MARTHA • family_with_children • co
5
ME FUE MEJOR EN OPORTUNIDAD ANTERIOR, POR LAS RAZONES ANTERIORES.
Pros:

DESAYUNO, UBICACION Y PERSONAL EXCELENTE

Cons:

UBICACION DE LA HABITACION, MUY RUIDOSA PORQUE DABA A LA CALLE., Y EL AIRE ACONDCIONADO ENCIMA DEL SOFA CAMA QUE SE UTILIZO.

2026-10-15 • via Nuitee
A
Alberto • couple • ch
8
2026-10-15 • via Nuitee
E
Elizabeth • couple • us
10
2026-10-15 • via Nuitee
S
Sarmiento • couple • us
8
2026-10-14 • via Nuitee
S
Sebastian • couple • ec
9
Pros:

Todo muy bien, limpio, cómodo, personal atento.

Cons:

Lo único que mi habitación una moche empezó a oler a cigarrillo pero me lograron resolver el problema.

2026-10-13 • via Nuitee
S
Sebastian • couple • ec
1
2026-10-13 • via Nuitee
A
Ana • couple • es
9
2026-10-12 • via Nuitee
P
Pedro • couple • pt
10
2026-10-12 • via Nuitee
M
MIGUEL • family_with_children • co
6
2026-10-12 • via Nuitee
F
FELIX GREGORIO • solo_traveller • pe
8
2026-10-12 • via Nuitee
C
Caroline • couple • br
6
2026-10-12 • via Nuitee
E
Eva • family_with_children • es
10
2026-10-11 • via Nuitee
E
Edison • extended_group • gb
9
2026-10-11 • via Nuitee
L
Lazzaro • family_with_children • ar
8
estuvo bien
Pros:

la ubicación

Cons:

la ducha del baño, la mampara es muy chica y salpica mojando todo el piso, pileta tapada

2026-10-11 • via Nuitee
S
Santiago • solo_traveller • pe
10
Excelente servicio y atencion personalizada.
Pros:

Excelente servicio y atencion en todos los detalles.
El personal se mostró en todo momento atento a mis necesidades
La ubicacion excelente y la cochera que estaba al lado del hotel me facilitó el desplazarme sin problemas con el carro

2026-10-10 • via Nuitee
ΓΙΩΡ • solo_traveller • gr
7
2026-10-10 • via Nuitee
S
Stella • couple • br
10
Hotel bem localizado e elegante.
Pros:

Localização privilegiada, em Salamanca.
Hotel bonito, com hall amplo a aconchegante. Excelente café da manhã. Quartos espaçoso e confortável.

Cons:

Preço um pouco alto, para hotéis do mesmo padrão, talvez por ser um fim de semana de eventos na cidade.
A acafeoa

2026-10-09 • via Nuitee