Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Excellent location
Attentive service
Variety in breakfast
Cons:
Cleanliness issues
Small room sizes

Categories

Cleanliness
7.68
Some reviews mention issues with cleanliness in rooms.
Service
9.15
Staff is often described as attentive and friendly.
Location
9.19
Multiple reviews praise the excellent location of the hotel.
Room Quality
8.14
Rooms are noted as comfortable but occasionally small.
Amenities
8.67
Amenities are generally good, but there are occasional issues with the bathroom.
Value for Money
8.13
Mixed feelings about pricing; service should uphold standards.
Food and Beverage
9.18
Food, especially breakfast, receives positive feedback.
Overall Experience
8.65
Overall, guests express a positive experience with minor complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 22:44

Property Description

Luxurious Accommodations in Madrid's Salamanca District

Exclusive "The Level" Services
Indulge in the ultimate luxury with private access to The Level Lounge, offering premium drinks and snacks in an elegant setting. Enjoy personalized services like private check-in, buffet breakfast, and superior amenities.

Culinary Delights and Fitness
Start your day with a varied buffet breakfast and savor modern cuisine at the Arado Restaurant. Stay active at the fully-equipped gym or host successful events in our 11 meeting rooms.

Convenient Location and Access
With metro stations nearby and easy access to the city center and major motorways, exploring Madrid is a breeze. Don't miss the chance to experience luxury and convenience at Melia Madrid Serrano.

Important information:

All cots are subject to availability.

Please note, when booking more than 9 rooms, different policies and additional supplements may apply.

Please note that guests must present the credit card used to make the reservation on arrival.

The hotel has air conditioning or heating depending on the season.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MAD

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.6
Based on 3522 reviews
Cleanliness: 7.68
Service: 9.15
Location: 9.19
Room Quality: 8.14
Amenities: 8.67
Value for Money: 8.13
Food and Beverage: 9.18
Overall Experience: 8.65
C
Carmen • extended_group • de
10
Excelent
Pros:

Das Hotel ist sehr gut gelegen, im Zentrum. Unser Zimmer für drei Personen war ausreichend geräumig, sauber und standardmäßig für ein Vier-Sterne-Hotel ausgestattet.

Das Frühstück war äußerst vielfältig und sehr lecker. Besonders gut haben mir die sehr abwechslungsreichen, exotischen Früchte gefallen.

Cons:

dass ich nicht länger bleiben konnte

2026-03-28 • via Nuitee
A
ARIADNA • couple • es
8
2026-03-28 • via Nuitee
I
Iago • couple • br
9
Muito bom, voltaria!
Pros:

Ambiente bonito, novo e organizado!

Cons:

Fui cobrado 5 euros para levarem um abridor de garrafa e taças ao quarto, não achei legal para um hotel com serviço de quarto, demoraram a pegar as malas para checkout

2026-03-27 • via Nuitee
S
suzet • family_with_children • tr
9
gayet iyiydi
Pros:

salamanca meydan a. yürüterek 10 dk, konum nezih

2026-03-27 • via Nuitee
ΜΑΡΓΑΡΙΤΑ • extended_group • gr
8
2026-03-26 • via Nuitee
C
Carmen • couple • es
8
Cons:

La habitación en un patio interior sin luz natural

2026-03-26 • via Nuitee
M
Mykhaylo • family_with_children • ua
8
Pros:

Всё было чисто и хорошо. Приветливый персонал.

Cons:

Считаю, что за такую цену, парковка должна быть включена в стоимость, а не скидка 5€

2026-03-26 • via Nuitee
T
Thompson • solo_traveller • gb
8
Excellent hotel with friendly staff
Pros:

Great location for my stay

2026-03-26 • via Nuitee
P
Paula • family_with_children • ar
9
Muy buen hotel con un desayuno espectacular
Pros:

Lo que más nos gustó fue el desayuno, espectacular y super completo y rico, las instalaciones
recepción, lugar de desayuno, y lobby todo muy bien decorado y muy cómodo! Las habitaciones están muy bien pero quizás son muy simples. Le agregaría un poco de deco. Muy buena relación precio y calidad y está a pocas cuadras de las mejores calles de Madrid

Cons:

Que quise dejar la valija y me cobraban x horas o x día y los lockers eran chicos para una valija grande pero igual me ofrecieron dejarlas en un lugar que tienen

2026-03-26 • via Nuitee
L
Lachezar • solo_traveller • bg
9
2026-03-26 • via Nuitee
K
Katya • extended_group • cl
8
Buena opción en Salamanca. Excepcional desayuno
Pros:

Buena ubicación en el barrio de Salamanca, aunque en una zona un poco alejada de las calles principales. Desayuno excelente con increíble variedad y calidad de frutas, quesos, jamones, bollería, etc. Buenas camas, almohadas y ropa de cama. Excelentes toallas.

Cons:

Al ingresar me asignaron una habitación con fuerte olor a cigarrillo. Fue una muy mala primera impresión de las habitaciones. La habitación que me asignaron posteriormente estuvo muy bien, aunque no se podía controlar la temperatura desde ella.

2026-03-25 • via Nuitee
H
Hashim • couple • eg
10
Perfect location
Pros:

Location

2026-03-23 • via Nuitee
A
Ana • family_with_children • es
10
Fantástico finde en familia
Pros:

Todo . Nos encanta . El personal es adorable y todas las zonas están muy bien .

Cons:

Nada

2026-03-23 • via Nuitee
M
Maria • family_with_children • gr
6
Cons:

Στο δωμάτιο μύριζε έντονα η αποχέτευση !! Ήταν πολύ δυσάρεστο

2026-03-23 • via Nuitee
F
freire • couple • es
8
La ubicación genial, pero la habitación y el baño pequeños
Pros:

ubicación , esta en muy buen sitio

Cons:

La habitación no es muy grande y poco equipada

2026-03-23 • via Nuitee
M
Mariangela • solo_traveller • co
6
2026-03-23 • via Nuitee
E
ENRIQUE • extended_group • es
8
Pros:

buena ubicación, hotel agradable y cómodo.

Cons:

El baño de la 301 era super pequeño. Muy incomodo para dos personas

2026-03-23 • via Nuitee
N
Nicole • couple • it
10
2026-03-22 • via Nuitee
R
Roy Amitha D'Souza • couple • ae
10
Gr8 place to stay
Pros:

We had a lovely stay at Melia which is centrally located with bus stops close by for going into the centre! Since our son was studying at the IE University, we needed to be close to him and Melia served the purpose! Gr8 place to stay!!

Cons:

NA

2026-03-22 • via Nuitee
K
Konstantin • solo_traveller • bg
7
2026-03-22 • via Nuitee