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Facilities
Property facilities
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Electric bicycle charging station
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Fitness facilities (surcharge)
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Non-smoking rooms
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Air conditioning
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Swimming pool
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Restaurant
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Room service
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Family rooms
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Pets allowed
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Lift / Elevator
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Fax/photocopying
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Facilities for disabled guests
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Ironing service
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Non-smoking throughout
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Shared lounge/TV area
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Concierge service
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Wheelchair accessible
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Kid meals
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Heated pool
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Paid WiFi
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Outdoor furniture
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Coffee Shop on site
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Fruits
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Shallow end
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Pet bowls
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Pet basket
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Physical distancing in dining areas
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Food delivered to guest room
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CCTV outside property
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Process in place to check health of guests
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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24-hour security
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Delivered food - securely covered
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Key card access
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Mobile app for room service
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ATM/banking
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Television in common areas
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Front desk (limited hours)
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Express check-in
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Access to nearby indoor pool
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Golfing on site
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Self parking (surcharge)
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Airport transportation - pickup (surcharge)
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Airport transportation - drop-off (surcharge)
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Pool sun loungers
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Fitness facilities (surcharge)
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Internet access
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Housekeeping on request
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Wine release events
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Reception hall
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Covered parking
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Free bus station shuttle
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Swimming nearby
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Electric bicycle charging station
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Vegetarian menu options available
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Bulk dispenser for toiletries
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Accessible train station shuttle
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No accessible train station shuttle
Review Highlights
Categories
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Property Description
Luxurious Accommodations
Experience comfort and style at The Westin Toronto Airport with spacious rooms, plush bedding, and modern conveniences. The signature Heavenly beds and Starbucks coffee makers provide a touch of luxury to your stay.
On-Site Amenities
Relax and rejuvenate with access to the on-site fitness center and indoor swimming pool. Indulge in delicious dining options without leaving the hotel premises.
Convenient Location
Conveniently located just minutes away from Pearson International Airport and Toronto city center, The Westin Toronto Airport offers easy access to local attractions like the Royal Woodbine Golf Club and Woodbine Racetrack and Casino. Book now for a memorable stay!
Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.
In response to the coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property. Daily housekeeping service has to be requested at the front desk.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
Guests under the age of 18 can only check in with a parent or official guardian.
Property Policies
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Parking
Private parking is possible on site (reservation is not needed) and costs CAD 32 per day.
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Internet
WiFi is available in public areas and costs CAD 10.95 per 24 hours.
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Pets
Pets are allowed. Charges may be applicable.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 2 years old stay for free when using an available cot.
Children up to and including 17 years old stay for free when using an existing bed.
People no matter the age stay for CAD 30 per person per night when using an available extra bed.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay. -
Groups
When booking more than 9 rooms, different policies and additional supplements may apply.
Location
Guest Reviews
It’s nice
A little old
Bar- older lady was super sweet and accommodating
Old
No hot water in morning after letting it run for 10 minutes
I was surprised at how poor quality this hotel was. Even the basics weren’t done well.
The room was tired. The bed frame on one of the beds was obviously damaged and in poor condition. The shower has wall mounted shampoo, conditioner, and body wash. In the morning when I went for a shower and pulled back the shower curtain, I discovered, one had fallen off the wall and was placed on the edge of the tub. In my four days stay, no one repaired it. (For context it was glued and the caulked to the tile.). The colleagues I was hosting and travelling with all mentioned that each of their rooms had issues
The hallways the wallpaper has seen better days, the entire maintenance of the hotel is looking tired, scuffed, scratched and dented.
The restaurant. Breakfast was good, server was friendly. However, that’s where it ends. The staff have created side stations in the dining room using a heavily chipped and dented table. Serving tray were piled with dishes and covered with a napkin on tables in the dining area. Not what you want to stare at well, you’re having your buffet breakfast.
The cocktail lounge. Four times I went in and had three different servers. Each time, I was greeted with a polite hello and a ‘What can I get you?’. Each time I answered, ‘A menu so I can see what you have’. It didn’t matter if the lounge was busy or slow, they seemed to be unaware that menu is warranted. When it was slow, my server walked off to get the menu and forgot to bring it. About five minutes later, we had to go up to the bar and interrupt the staff conversation and ask again. The was only ten people in the bar at the time, and four were in our group. When the lounge was busy, the staff were clearly overwhelmed. There seemed to be no supervisory presence or assistance.
Didn’t meet service expectations, hotel is worn and tired. Not worth the room rates they are charging, you can find better at Toronto Airport
Das Personal, das Frühstück, das Gym und die Nähe zum Airport inkl. Bus Shuttle.
Eigentlich nichts.
Poor, rude staff, not the standard I would expect from a high quality hotel.
Location. Shuttle service to airport for early morning flight
Consistent quality.
NA
Toronto
Do not stay here!
998254715
Despite being an American hotel chain, the management team and staff are impolite to American guests. The manager has pulled all us products from their bars, staff were less than accommodating and rude when we presented our us passports.
When asked to speak to the manager or passant manager, I was told no one would talk with us and handed a blank sheet of paper to leave a note.
Find a different hotel if you want to be treated as a guest.
Simplicity of checking in and getting checked out.
Nothing to report
Room large, bed comfortable, some amenities okay. Shuttle good.
Dated bathroom, old bathtub, not as fresh and clean as should be. It was as if room had been empty for a time and bathroom and surfaces not freshly cleaned. Painted doors and trim needed wash/paint as not clean and trim chipped. Elevators..stained, old carpets. Other available rooms similar. Needs an update and thorough cleaning.
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