The Westin Toronto Airport

Hotels
•
Westin
8.2 (777 reviews)
950 Dixon Road , Toronto , ca

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Children allowed
Pets allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Comfortable beds
Helpful staff
Great breakfast
Cons:
Cleanliness issues
Dated amenities

Categories

Cleanliness
7.53
Several reviews indicated issues with cleanliness in rooms and shared areas.
Service
9
Many reviews praised the helpfulness and professionalism of the staff.
Location
8.54
Convenient location for activities and transport.
Room Quality
7.99
Rooms were described as comfortable but some amenities were outdated.
Amenities
7.52
Limited amenities reported; some areas needing updates.
Value for Money
7.48
Perceived as not affordable for the quality provided in some guest experiences.
Food and Beverage
9.03
Breakfast and dining options received very positive feedback.
Overall Experience
8.5
Overall, guests enjoyed their stay despite some mentioned shortcomings.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 17:16

Property Description

Luxurious Accommodations

Experience comfort and style at The Westin Toronto Airport with spacious rooms, plush bedding, and modern conveniences. The signature Heavenly beds and Starbucks coffee makers provide a touch of luxury to your stay.

On-Site Amenities

Relax and rejuvenate with access to the on-site fitness center and indoor swimming pool. Indulge in delicious dining options without leaving the hotel premises.

Convenient Location

Conveniently located just minutes away from Pearson International Airport and Toronto city center, The Westin Toronto Airport offers easy access to local attractions like the Royal Woodbine Golf Club and Woodbine Racetrack and Casino. Book now for a memorable stay!

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

In response to the coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property. Daily housekeeping service has to be requested at the front desk.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: YYZ

Property Policies

  • Parking

    Private parking is possible on site (reservation is not needed) and costs CAD 32 per day.

  • Internet

    WiFi is available in public areas and costs CAD 10.95 per 24 hours.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for CAD 30 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.2
Based on 777 reviews
Cleanliness: 7.53
Service: 9
Location: 8.54
Room Quality: 7.99
Amenities: 7.52
Value for Money: 7.48
Food and Beverage: 9.03
Overall Experience: 8.5
D
Danielle • couple • ca
10
2026-01-31 • via Nuitee
R
Rebecca • family_with_children • gb
7
2026-01-30 • via Nuitee
C
Chris • couple • ca
8
2026-01-28 • via Nuitee
B
Brent Plante • family_with_children • ca
10
Quick and easy , close to the airport
Pros:

Simplicity of checking in and getting checked out.

Cons:

Nothing to report

2026-01-24 • via Nuitee
K
Kendra • family_with_children • us
6
2026-01-20 • via Nuitee
J
John A • couple • ca
10
2026-01-20 • via Nuitee
E
Eileen • solo_traveller • ca
4
Disappointed as expected better quality at Westin.
Pros:

Room large, bed comfortable, some amenities okay. Shuttle good.

Cons:

Dated bathroom, old bathtub, not as fresh and clean as should be. It was as if room had been empty for a time and bathroom and surfaces not freshly cleaned. Painted doors and trim needed wash/paint as not clean and trim chipped. Elevators..stained, old carpets. Other available rooms similar. Needs an update and thorough cleaning.

2026-01-20 • via Nuitee
L
Laura • family_with_children • ca
10
The best day I've had in the Toronto area in a really long time.
Pros:

I loved the dinner menu as well as the breakfast buffet. The staff were very helpful and friendly and even went above my expectations at certain times.

2026-01-19 • via Nuitee
S
Sergii • extended_group • ca
10
2026-01-19 • via Nuitee
B
Bryan • family_with_children • ca
7
2026-01-19 • via Nuitee
H
Hui • family_with_children • cn
10
2026-01-19 • via Nuitee
M
Makoto • extended_group • jp
8
2026-01-19 • via Nuitee
H
Heather • family_with_children • ca
8
Pretty good overall.
Pros:

Location was good and shuttle bus was great, convenient.
The room was nice, and roomy: comfy beds.

Cons:

The door on the bathroom wasn't a regular door, but was a sliding barn door style. Not great for the bathroom.
No fan in the bathroom.
No complimentary breakfast.

2026-01-19 • via Nuitee
O
Oliver • solo_traveller • gb
8
Pros:

Very clean and comfortable

2026-01-19 • via Nuitee
H
HONOKA • extended_group • jp
10
Pros:

部屋がとても広くて綺麗でした

2026-01-19 • via Nuitee
S
Sofia • extended_group • ca
1
Horrible hotel, stay away
Cons:

I had a horrific experience at the Westin Toronto Airport Hotel. I don't normally leave bad reviews, but on this particular occasion my experience was so terrible and disappointing that I would like to share it.
1) My room and bathroom were dirty. When I first walked in, I noticed that there were hairs lying all over the bathroom floor, the sink and the bath, and there was a clump of wet toilet paper stuck to one of the walls. The floor of the bedroom was covered in dust and there was a coin under the bed (clearly the floor had not been cleaned). On the bed, I noticed some brown and black stains. I went down to the hotel reception and asked for clean bedsheets. The member of housekeeping that came up to change my bed was very unsympathetic and rude. He told me that the stains on my bed were permanent (impossible to remove) and he threw the clean bedsheets that he had brought onto the dirty footrest of the couch. I ended up having to change my bed myself.
2) Similarly to the room, the breakfast buffet was also dirty. There were greasy and slimy marks of the chairs and the buffet food did not look fresh. One of my friends ended up suffering from food poisoning and we strongly suspect it was from the breakfast buffet.
3) When I called the hotel upon arriving to the airport, the reception staff promised that a shuttle was on its way to pick me up and would arrive to me in 7 minutes. After waiting at the airport for 20 minutes, I called the hotel again and was told that the shuttle was on its way. When the shuttle eventually arrived 10 minutes later, the driver calmly told me that the shuttle picks passengers up from the airport every 30 minutes. I wouldn't have minded waiting, but I don't understand why the reception staff had to lie to me.
My experience at the Westin really ruined my holiday and I would never recommend for anyone to stay at this hotel. There are many much better alternative hotels around the airport.

2026-01-19 • via Nuitee
C
Clement • couple • ie
7
2026-01-19 • via Nuitee
V
Vlad-Florin • extended_group • gb
10
2026-01-19 • via Nuitee
F
Feng • family_with_children • ca
8
2026-01-17 • via Nuitee
K
kenneth • family_with_children • pa
9
well
2026-01-15 • via Nuitee