The Westin Toronto Airport

Hotels
•
Westin
8.2 (777 reviews)
950 Dixon Road , Toronto , ca

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Children allowed
Pets allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Comfortable beds
Helpful staff
Great breakfast
Cons:
Cleanliness issues
Dated amenities

Categories

Cleanliness
7.53
Several reviews indicated issues with cleanliness in rooms and shared areas.
Service
9
Many reviews praised the helpfulness and professionalism of the staff.
Location
8.54
Convenient location for activities and transport.
Room Quality
7.99
Rooms were described as comfortable but some amenities were outdated.
Amenities
7.52
Limited amenities reported; some areas needing updates.
Value for Money
7.48
Perceived as not affordable for the quality provided in some guest experiences.
Food and Beverage
9.03
Breakfast and dining options received very positive feedback.
Overall Experience
8.5
Overall, guests enjoyed their stay despite some mentioned shortcomings.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 17:16

Property Description

Luxurious Accommodations

Experience comfort and style at The Westin Toronto Airport with spacious rooms, plush bedding, and modern conveniences. The signature Heavenly beds and Starbucks coffee makers provide a touch of luxury to your stay.

On-Site Amenities

Relax and rejuvenate with access to the on-site fitness center and indoor swimming pool. Indulge in delicious dining options without leaving the hotel premises.

Convenient Location

Conveniently located just minutes away from Pearson International Airport and Toronto city center, The Westin Toronto Airport offers easy access to local attractions like the Royal Woodbine Golf Club and Woodbine Racetrack and Casino. Book now for a memorable stay!

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

In response to the coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property. Daily housekeeping service has to be requested at the front desk.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: YYZ

Property Policies

  • Parking

    Private parking is possible on site (reservation is not needed) and costs CAD 32 per day.

  • Internet

    WiFi is available in public areas and costs CAD 10.95 per 24 hours.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for CAD 30 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.2
Based on 777 reviews
Cleanliness: 7.53
Service: 9
Location: 8.54
Room Quality: 7.99
Amenities: 7.52
Value for Money: 7.48
Food and Beverage: 9.03
Overall Experience: 8.5
B
BigHotelGuy • Business
2
Poor quality, not geared to business travellers
Pros:

I was surprised at how poor quality this hotel was. Even the basics weren’t done well.

The room was tired. The bed frame on one of the beds was obviously damaged and in poor condition. The shower has wall mounted shampoo, conditioner, and body wash. In the morning when I went for a shower and pulled back the shower curtain, I discovered, one had fallen off the wall and was placed on the edge of the tub. In my four days stay, no one repaired it. (For context it was glued and the caulked to the tile.). The colleagues I was hosting and travelling with all mentioned that each of their rooms had issues

The hallways the wallpaper has seen better days, the entire maintenance of the hotel is looking tired, scuffed, scratched and dented.

The restaurant. Breakfast was good, server was friendly. However, that’s where it ends. The staff have created side stations in the dining room using a heavily chipped and dented table. Serving tray were piled with dishes and covered with a napkin on tables in the dining area. Not what you want to stare at well, you’re having your buffet breakfast.

The cocktail lounge. Four times I went in and had three different servers. Each time, I was greeted with a polite hello and a ‘What can I get you?’. Each time I answered, ‘A menu so I can see what you have’. It didn’t matter if the lounge was busy or slow, they seemed to be unaware that menu is warranted. When it was slow, my server walked off to get the menu and forgot to bring it. About five minutes later, we had to go up to the bar and interrupt the staff conversation and ask again. The was only ten people in the bar at the time, and four were in our group. When the lounge was busy, the staff were clearly overwhelmed. There seemed to be no supervisory presence or assistance.

Didn’t meet service expectations, hotel is worn and tired. Not worth the room rates they are charging, you can find better at Toronto Airport

2026-03-13 • via Tripadvisor
L
lisa • couple • ca
10
2026-03-07 • via Nuitee
M
MarioColonia • family_with_children • de
8
Super Hotel für kurzen Stop in Toronto
Pros:

Das Personal, das Frühstück, das Gym und die Nähe zum Airport inkl. Bus Shuttle.

Cons:

Eigentlich nichts.

2026-03-06 • via Nuitee
P
PaulF109 • Couples • Aldington, Kent, England
2
No thanks…
Pros:

Poor, rude staff, not the standard I would expect from a high quality hotel.

2026-03-05 • via Tripadvisor
S
Susan • couple • ca
10
Great for short over night stay.
Pros:

Location. Shuttle service to airport for early morning flight

2026-03-05 • via Nuitee
K
Keith • couple • ca
8
Good stay!
Pros:

Consistent quality.

Cons:

NA

2026-03-03 • via Nuitee
J
J5694BYjayh • Family
2
No hospitality in the inn.
Pros:

Toronto

Do not stay here!

998254715

Despite being an American hotel chain, the management team and staff are impolite to American guests. The manager has pulled all us products from their bars, staff were less than accommodating and rude when we presented our us passports.

When asked to speak to the manager or passant manager, I was told no one would talk with us and handed a blank sheet of paper to leave a note.

Find a different hotel if you want to be treated as a guest.

2026-02-25 • via Tripadvisor
D
Danielle • couple • ca
10
2026-01-31 • via Nuitee
R
Rebecca • family_with_children • gb
7
2026-01-30 • via Nuitee
C
Chris • couple • ca
8
2026-01-28 • via Nuitee
B
Brent Plante • family_with_children • ca
10
Quick and easy , close to the airport
Pros:

Simplicity of checking in and getting checked out.

Cons:

Nothing to report

2026-01-24 • via Nuitee
J
John A • couple • ca
10
2026-01-20 • via Nuitee
K
Kendra • family_with_children • us
6
2026-01-20 • via Nuitee
E
Eileen • solo_traveller • ca
4
Disappointed as expected better quality at Westin.
Pros:

Room large, bed comfortable, some amenities okay. Shuttle good.

Cons:

Dated bathroom, old bathtub, not as fresh and clean as should be. It was as if room had been empty for a time and bathroom and surfaces not freshly cleaned. Painted doors and trim needed wash/paint as not clean and trim chipped. Elevators..stained, old carpets. Other available rooms similar. Needs an update and thorough cleaning.

2026-01-20 • via Nuitee
C
Clement • couple • ie
7
2026-01-19 • via Nuitee
S
Sergii • extended_group • ca
10
2026-01-19 • via Nuitee
S
Sofia • extended_group • ca
1
Horrible hotel, stay away
Cons:

I had a horrific experience at the Westin Toronto Airport Hotel. I don't normally leave bad reviews, but on this particular occasion my experience was so terrible and disappointing that I would like to share it.
1) My room and bathroom were dirty. When I first walked in, I noticed that there were hairs lying all over the bathroom floor, the sink and the bath, and there was a clump of wet toilet paper stuck to one of the walls. The floor of the bedroom was covered in dust and there was a coin under the bed (clearly the floor had not been cleaned). On the bed, I noticed some brown and black stains. I went down to the hotel reception and asked for clean bedsheets. The member of housekeeping that came up to change my bed was very unsympathetic and rude. He told me that the stains on my bed were permanent (impossible to remove) and he threw the clean bedsheets that he had brought onto the dirty footrest of the couch. I ended up having to change my bed myself.
2) Similarly to the room, the breakfast buffet was also dirty. There were greasy and slimy marks of the chairs and the buffet food did not look fresh. One of my friends ended up suffering from food poisoning and we strongly suspect it was from the breakfast buffet.
3) When I called the hotel upon arriving to the airport, the reception staff promised that a shuttle was on its way to pick me up and would arrive to me in 7 minutes. After waiting at the airport for 20 minutes, I called the hotel again and was told that the shuttle was on its way. When the shuttle eventually arrived 10 minutes later, the driver calmly told me that the shuttle picks passengers up from the airport every 30 minutes. I wouldn't have minded waiting, but I don't understand why the reception staff had to lie to me.
My experience at the Westin really ruined my holiday and I would never recommend for anyone to stay at this hotel. There are many much better alternative hotels around the airport.

2026-01-19 • via Nuitee
M
Makoto • extended_group • jp
8
2026-01-19 • via Nuitee
O
Oliver • solo_traveller • gb
8
Pros:

Very clean and comfortable

2026-01-19 • via Nuitee
V
Vlad-Florin • extended_group • gb
10
2026-01-19 • via Nuitee