La Quinta by Wyndham Baltimore N / White Marsh

Poor management

breakfast items were on well stocked. No equal or splenda staff said out of stock. Only blueberry muffins and only 6 put out. Breakfast counters had been wiped down and nobody arround. No attendent arround. Physical plant not kept up: chair for lobby computer was broken. Panels in elevator damaged. Tape over pool sign..assumed not open.

Well the first room we got wasn't cleaned yet but the lady was nice and gave a very nice bigger room instead but my disabled brother who was staying in the room needed a shower but when he tried to operate the shower it was not functioning properly when we told the front desk in the morning she said there was a special way and they always get complaints when people stay in that particular room no sorry no nothing then the housekeeping person came over and while trying to discuss it he just walked away very frustrating I mean if u get constant complaints fix it i found the dismissive demeanor in the morning very irritating i mean 100$. a night and u can't even get a shower wth

The room wasn't real clean , bathroom had a lot of mold , there were insects in the room ,people openly smoking pot ,room didn' get serviced unless requested , Trash piled in Hallways, could see thru T P , no Tissues,rooms only got cleaned every three days (unless requested)

1 reception not helpful no shuttle for airport no stuff in the morning to help to go to the air port had to find my own way terrible would not recommend

I had bad allergies and viewed 3 rooms before I got one to my liking without any odors. I asked for one without carpet as I thought that might’ve been the problem and luckily they had one available on the first floor (mostly for guests with pets and handicapped rooms). Also, outside one of the rooms in which we had to pass in order to get to our room, had a bad smell. I had to hold my breath- but I notified front desk (my check in guy) and it was rectified. Also, the breakfast area needs a little more attention to keep things tidy and areas wiped down after some guests.

The hotel smelled terrible. The service stunk and my room smelled like marijuana.

Nothing

The room smelled like a dog had been in there. It didn’t have a phone in room! Wasn’t as clean as I feel hotel should be! I used bleach wipes to. Lean myself!

The first thing that I saw, when I walked in was the La Quinta rug, which was dirty and old they could throw that away when I went into my room it was difficult to open the door. I literally had to bump the door open with my arm every time I came into the room. Despite the room being clean, the scent of cigarettes was the first thing I smelled when I walked into the room. I think they need to pull up the rugs and just lay down flooring.

The sheets were dingy so I slept on top of the blankets. They never serviced my room during my stay. They need to update their tv to a smart tv with option to long on to apps

Nothing bad to say

POOR TREATMENT OF CUSTOMERS

Nothing really