Best Western Hartford Hotel and Suites

Hotels
•
Best Western
8 (841 reviews)
185 Brainard Road , Hartford , us

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
BBQ facilities
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Friendly and knowledgeable staff
Clean rooms
Good location
Cons:
Bugs in room
Bad smell in lobby
Inconsistencies in amenities

Categories

Cleanliness
6.96
Several mentions of bugs and unclean conditions in rooms.
Service
8.93
Overall positive experiences highlighted with friendly and knowledgeable staff.
Location
8.47
Convenient location mentioned in multiple reviews, despite some mentions of distance from airport.
Room Quality
7.92
Mixed reviews on room comfort, with some stating it was comfortable while others noted issues with the mattress.
Amenities
8.95
Good amenities such as in-room coffee and cleanliness were highlighted.
Value for Money
7.91
Fair pricing was mentioned positively alongside the size of rooms.
Food and Beverage
6.96
Breakfast quality received mixed reviews, some found it lacking.
Overall Experience
7.93
General satisfaction was noted, despite a few specific complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 15:31

Property Description

Convenient Location
Located near Hartford attractions and major freeways, the hotel offers easy access to the city's highlights and beyond.

Comfortable Accommodations
Each guest room is equipped with essential amenities like a microwave, refrigerator, and cable TV, ensuring a cozy stay for all visitors.

Leisure and Wellness Options
Guests can kickstart their day with a complimentary breakfast or a workout at the fitness center. The seasonal outdoor pool provides a refreshing escape during warmer months.

Book now to experience the perfect blend of convenience, comfort, and leisure at the Best Western Hartford Hotel and Suites.

Important information:

Please note that the outdoor pool is open from the last week of May through the first Monday in September every year. This may vary based on weather. For specific open and close dates, please contact the property.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BDL

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Total Disability Score: 50.57
Public Area
  • Ramp: No
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: Yes
  • Elevator Visual Signs: Yes
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Guest Reviews

8
Based on 841 reviews
Cleanliness: 6.96
Service: 8.93
Location: 8.47
Room Quality: 7.92
Amenities: 8.95
Value for Money: 7.91
Food and Beverage: 6.96
Overall Experience: 7.93
T
Tina • couple • us
8
Comfortable
Pros:

The woman at the counter cared about my concerns.

Cons:

The smell on elevator and 1st floor

2026-04-17 • via Nuitee
L
Lewis • couple • us
8
Would stay again, as conference will be in general location next year.
Pros:

Close to my conference location. Great room rate.

Cons:

Mattresses were poor, saggy, I kept rolling to one side while sleeping, had to move my body to middle of bed numerous times during the night.
Towels were very thin and scratchy.

2026-04-11 • via Nuitee
R
Rosario • extended_group • us
7
2026-04-10 • via Nuitee
K
kimberly • couple • us
10
we will definitely be back
Pros:

clean room beds were very comfortable

Cons:

you can get unlimited tea ,coffee etc

2026-04-08 • via Nuitee
I
Iris • couple • us
10
2026-04-08 • via Nuitee
H
Harold • couple • us
9
2026-04-07 • via Nuitee
S
Shauna • solo_traveller • us
1
Would not recommend or come here ever again.
Pros:

Horrible staff

2026-04-05 • via Nuitee
T
Tany • couple • us
4
2026-04-05 • via Nuitee
A
Anastasia • family_with_children • us
6
2026-04-04 • via Nuitee
A
Ariadne • couple • us
1
2026-04-01 • via Nuitee
L
Leah • couple • us
10
Fabulous places to stay in a ski resort town with all the amenities!
Pros:

The hotel was close to where we were visiting. It was super clean and the decor was fabulous for a ski resort Town! It also shared the parking lot with an Irish pub with great food and entertainment. Would highly recommend this place!

2026-03-31 • via Nuitee
B
Brett • family_with_children • ca
9
2026-03-31 • via Nuitee
M
Mark E Fraser • family_with_children • us
9
2026-03-30 • via Nuitee
M
Melody • extended_group • ca
7
Pros:

I liked the staff.

Cons:

The location wasn’t ideal and the breakfast was not as good compared to other hotels. It didn’t have much for options.

2026-03-29 • via Nuitee
G
Garcia • couple • us
10
2026-03-28 • via Nuitee
J
Jelymar • family_with_children • us
10
2026-03-27 • via Nuitee
T
Trae • solo_traveller • us
1
2026-03-26 • via Nuitee
C
Charlotte • couple • us
9
2026-03-24 • via Nuitee
Y
Yessica • family_with_children • us
8
2026-03-23 • via Nuitee
J
Jermaine • family_with_children • us
1
2026-03-22 • via Nuitee