Best Western Hartford Hotel and Suites

Hotels
•
Best Western
7.1 (797 reviews)
185 Brainard Road , Hartford , US
+1 860-525-1000

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Convenient location near downtown/interstate and local restaurants
Many guests found rooms comfortable and adequately clean
Friendly staff noted in several reviews
Budget/modest pricing met expectations for several guests
Cons:
Multiple reports of musty/terrible room odors and humidity
Room maintenance problems: shower issues, missing fixtures, damaged upholstery, missing comforter
Limited/poor breakfast options and inconsistent replenishment; no waffle machine at times
Amenities issues: pool/hot tub closed, no water dispenser, limited USB outlets
Service/payment problems for some guests (slow check-in, deposit/charging disputes, missed requests/rewards email)
Safety/parking concerns and undesirable nearby businesses mentioned

Categories

Cleanliness
6.2
Mixed reports: several guests noted clean rooms and satisfactory housekeeping, but multiple reviews mention musty/terrible smells, humidity, and visible dirt in at least one area.
Service
7.6
Mixed service: staff described as friendly in some reviews, but there are repeated complaints about slow check-in, failure to follow up on requests (iron, rewards email), and a serious payment/deposit dispute for one guest.
Location
8.3
Generally praised for convenient access to downtown, the interstate and local restaurants; some guests noted less-desirable nearby businesses and occasional safety/parking concerns.
Room Quality
6
Rooms are often described as comfortable and spacious, but multiple reports of aging furnishings, missing or damaged items (bracket for shower head, ripped upholstery), fluctuating water temperature, missing comforter, and odors lower the score.
Amenities
6.5
Basic amenities present but limited: pool/hot tub reported closed, no guest water dispenser, limited outlets/USB, no waffle machine at times, and inconsistent replenishment of breakfast items.
Value for Money
7.9
Seen as a modest, budget-priced property that meets expectations for many guests; however, unexpected deposit/charge practices and some room issues reduced perceived value for others.
Food and Beverage
6.8
Breakfast is consistently described as basic and satisfactory by some, but limited in hot options (often only waffles), limited seating, occasional lack of replenishment, and unappealing eggs were noted.
Overall Experience
7.5
A generally adequate, budget-focused stay for many guests (convenient location, generally comfortable rooms), but recurring issues with smells, room maintenance, breakfast variety, and several service/payment problems left a mixed overall impression.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:06

Property Description

Convenient Location
Located near Hartford attractions and major freeways, the hotel offers easy access to the city's highlights and beyond.

Comfortable Accommodations
Each guest room is equipped with essential amenities like a microwave, refrigerator, and cable TV, ensuring a cozy stay for all visitors.

Leisure and Wellness Options
Guests can kickstart their day with a complimentary breakfast or a workout at the fitness center. The seasonal outdoor pool provides a refreshing escape during warmer months.

Book now to experience the perfect blend of convenience, comfort, and leisure at the Best Western Hartford Hotel and Suites.

Important information:

Please note that the outdoor pool is open from the last week of May through the first Monday in September every year. This may vary based on weather. For specific open and close dates, please contact the property.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BDL

Location

Property Accessibility

Total Disability Score: 50.57
Public Area
  • Ramp: No
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: Yes
  • Elevator Visual Signs: Yes
Show all accessibility features

Guest Reviews

7.1
Based on 797 reviews
Cleanliness: 6.2
Service: 7.6
Location: 8.3
Room Quality: 6
Amenities: 6.5
Value for Money: 7.9
Food and Beverage: 6.8
Overall Experience: 7.5
C
carey • couple • us
6
2026-10-29 • via Nuitee
G
Guy • couple • us
10
2026-10-27 • via Nuitee
S
Scherzo • family_with_children • us
1
2026-10-26 • via Nuitee
B
Bonnie • couple • us
9
Easy to access. Clean. Convenient
Pros:

Very easy to get to. Close to downtown Hartford.

Cons:

The check in process took too long. Pool/hot tub was closed. No water dispenser for guests

2026-10-24 • via Nuitee
A
Angel • couple • pr
4
2026-10-20 • via Nuitee
M
Michael • couple • us
10
Pros:

Convenient to the interstate and local restaurants.

Cons:

The bed was a little uncomfortable but that was just not my preferred firm mattress. The breakfast was a little short on options with only waffles as a hot option

2026-10-19 • via Nuitee
M
Mackenzie • solo_traveller • us
9
2026-10-19 • via Nuitee
N
Neftali • family_with_children • us
6
Somewhat disappointed
Pros:

Friendly staff

Cons:

Dirty and an abandoned car with all wheels missing. It was scary

2026-10-17 • via Nuitee
G
Giovanna • couple • us
9
Comfortable
Pros:

Location

Cons:

It was fine

2026-10-16 • via Nuitee
R
Rowena • couple • gb
3
Pros:

Breakfast was basic but perfectly satisfactory. The hotel was clean.

Cons:

The shower did not work and although reported it was not fixed, An ironing board was provided and although an iron was requested this was not produced. The breakfast items were not replenished without asking. Never received the email regarding joining Best Western Rewards despite asking twice.

2026-10-14 • via Nuitee
C
Canei • couple • us
10
2026-10-13 • via Nuitee
R
Roger • solo_traveller • us
9
Comfortable but getting tired
Pros:

The room was large, comfortable, and well appointed. The hotel was quiet.

Cons:

The room was starting to show its age. The bracket which should hold the shower head was missing, so the shower head was held onto the apparatus with three plastic straps and had very limited movement. Unlike newer properties, there are no USB outlets on the lamps. The foot stool adjacent to the chair had a rip in the appolstery.

2026-10-12 • via Nuitee
V
Vitali • family_with_children • us
2
2026-10-12 • via Nuitee
W
wendy • solo_traveller • us
1
Crooked buisness
Pros:

This place is a shady business. I always book a hotel that allows me to pay upon arrival. 1st I get a text from my MCG telling me some hospitality group is trying to take out money of my account for 60.00, suspected fraud charge, so I ended up 3 hours from home without my credit card because they had to mail me a new one. Then I get an email saying my best western payment didn't go through. Uh,wtf? I don't pay before hand cuz I'll either pay in cash or use my debit. When I called they said well we tried charging it because they were all booked and we hadn't checked in it. They wanted to make sure we were still using the room. Wtf? Check in time was 3 first of all. And I'm gonna use cash. Well Cash for the room will be more money. So that infuriated me. I told them we'd be there at 3 to check in. I get there the room went from 200 to 300. A 100.00 deposit! I was livid. Had I used cash it was a 200. Deposit! I asked the chic behind the counter several times will I get my deposit back? I'm still waiting. It's a good thing I had cash. Cuz if I didn't. I would have been screwed. Crooked place. Sheisty if u ask me

Cons:

All of it.

2026-10-12 • via Nuitee
C
Cristina • solo_traveller • pr
8
Cons:

Room had a smell and a lot of humidity.

2026-10-12 • via Nuitee
R
Rhonda • family_with_children • us
6
Pros:

Room was clean.

Cons:

Location. Next to a canabis type store. People in parking lot may not have been hotel guests. Smallest number of breakfast items we have had recently at a Best Western and limited seating. On basically a dead end road by airport.

2026-10-11 • via Nuitee
L
Leigh • solo_traveller • us
5
For the price and the reviews I read, it was as expected. A modest place, budget price.
Pros:

The room was moderately clean. The breakfast was decent -- good selection.

Cons:

One of the beds had no comforter (just sheets) and there were no extra blankets in the room. All the rooms lock you out at 10 am, but check-out is at 11. Staff were moderately helpful.

2026-10-11 • via Nuitee
R
Reeves • couple • us
7
The stay was short and comfortable
Pros:

Location was ok, room was clean, spacious and comfortable. Breakfast was not too "hot".

Cons:

Breakfast especially the eggs didn't look appetizing and there was no waffle machine.

2026-10-08 • via Nuitee
K
Kyrosa • solo_traveller • us
10
2026-09-16 • via Nuitee
W
Wilson • couple • us
8
convenient
Pros:

convenient area to what i was doing that weekend

Cons:

the room smelled like chemicles or something

2026-09-15 • via Nuitee