Best Western Hartford Hotel and Suites

Hotels
•
Best Western
8 (841 reviews)
185 Brainard Road , Hartford , us

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
BBQ facilities
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Friendly and knowledgeable staff
Clean rooms
Good location
Cons:
Bugs in room
Bad smell in lobby
Inconsistencies in amenities

Categories

Cleanliness
6.96
Several mentions of bugs and unclean conditions in rooms.
Service
8.93
Overall positive experiences highlighted with friendly and knowledgeable staff.
Location
8.47
Convenient location mentioned in multiple reviews, despite some mentions of distance from airport.
Room Quality
7.92
Mixed reviews on room comfort, with some stating it was comfortable while others noted issues with the mattress.
Amenities
8.95
Good amenities such as in-room coffee and cleanliness were highlighted.
Value for Money
7.91
Fair pricing was mentioned positively alongside the size of rooms.
Food and Beverage
6.96
Breakfast quality received mixed reviews, some found it lacking.
Overall Experience
7.93
General satisfaction was noted, despite a few specific complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 15:31

Property Description

Convenient Location
Located near Hartford attractions and major freeways, the hotel offers easy access to the city's highlights and beyond.

Comfortable Accommodations
Each guest room is equipped with essential amenities like a microwave, refrigerator, and cable TV, ensuring a cozy stay for all visitors.

Leisure and Wellness Options
Guests can kickstart their day with a complimentary breakfast or a workout at the fitness center. The seasonal outdoor pool provides a refreshing escape during warmer months.

Book now to experience the perfect blend of convenience, comfort, and leisure at the Best Western Hartford Hotel and Suites.

Important information:

Please note that the outdoor pool is open from the last week of May through the first Monday in September every year. This may vary based on weather. For specific open and close dates, please contact the property.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BDL

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Total Disability Score: 50.57
Public Area
  • Ramp: No
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: Yes
  • Elevator Visual Signs: Yes
Show all accessibility features

Guest Reviews

8
Based on 841 reviews
Cleanliness: 6.96
Service: 8.93
Location: 8.47
Room Quality: 7.92
Amenities: 8.95
Value for Money: 7.91
Food and Beverage: 6.96
Overall Experience: 7.93
S
Shanice • family_with_children • us
10
Pros:

The shower

Cons:

That i couldnt close the curtains. It was a light shining in every night of my stay.

2026-03-05 • via Nuitee
A
Andrew • couple • us
3
It was strange to see the decline in service since 2024.
Pros:

Clean room

Cons:

The room keys deactivate an hour before check out time. Makes coffee runs and checkout difficult.

2026-03-05 • via Nuitee
R
Rachel • solo_traveller • us
8
Clean, convenient to downtown Hartford
Pros:

The young man working the front desk was very friendly and personable. I didn't catch his name, but he had a good vibe. Overall, the hotel was very clean; I did see two bugs, but my room looked like it had been cleaned thoroughly before my stay. In terms of location, it's convenient to downtown Hartford. I had a show at the Bushnell that evening, and it took maybe seven minutes to get there by taxi. Breakfast was decent.

Cons:

I did see two bugs (one was dead). Apart from that, it's a bit isolated, despite being so close to Hartford. There isn't really much in walking distance, apart from a dispensary.

2026-02-24 • via Nuitee
A
Amber • couple • us
6
overall a good value for a quick stay for business
Pros:

value

Cons:

didn’t like the bathroom toiletries

2026-02-24 • via Nuitee
L
Lisa • couple • us
4
Good - if you like the smell of weed in the air
Pros:

The location was good for my purposes.
The coffee was good at breakfast

Cons:

Smell of marijuana in the hallways
Despite no smoking signs, it is apparent that many selfish guests just don’t care
Management was informed
The clientele was a bit sketchy
There is a large cannabis dispensary next door
Won’t be back

2026-02-22 • via Nuitee
M
Melissa • couple • ca
9
2026-02-09 • via Nuitee
F
Faith • couple • us
10
Very welcoming
Pros:

Everything

Cons:

N / A

2026-01-26 • via Nuitee
J
james • couple • us
10
Escaped Boston snow to Florida, got the trip off to a great start.
Pros:

Everything you could want to make your travel easier.

2026-01-25 • via Nuitee
K
KEFENG • family_with_children • cn
8
2026-01-19 • via Nuitee
S
Shirley • extended_group • us
7
Stay was satisfactory.
Pros:

The value and comfort.

Cons:

The area was not great and felt a bit unsafe.

2026-01-19 • via Nuitee
R
raul • family_with_children • us
10
great
Pros:

pool, breakfast, your 230-11p young lady was very helpful and friendly

Cons:

young lady at desk was very friendly

2026-01-19 • via Nuitee
S
Sonya • family_with_children • us
10
Our second time here will return again
Pros:

Beds were super comfy

2026-01-19 • via Nuitee
K
Karin • extended_group • at
5
Nicht empfehlenswert
Pros:

Das Gym war ok-
Der Pool war gut-
Die Auffahrt war beeindruckend groß-
Gratis Parkplatz direkt vor dem Hotel war gut-

Cons:

Zu viel Plastik beim Frühstück -
Ausziehsofa schlechte Qualität -
Gesamtes Styling katastrophal und billige Ausstattung aus den 80er Jahren -

2026-01-19 • via Nuitee
R
Regina • couple • us
2
2026-01-19 • via Nuitee
S
Simkins • family_with_children • us
3
I will not recommend nor stay there again
Cons:

The laundry washer and dryer was dirty. Not enough linen and beds smelled stale not cleaned. Towel rack in bathroom rusty

2026-01-19 • via Nuitee
G
George • couple • us
8
2026-01-19 • via Nuitee
W
Winston • couple • us
10
2026-01-19 • via Nuitee
A
arthur • family_with_children • us
8
Pros:

Front desk staff efficient
Cleaning staff friendly
Breakfast very good
Location very convenient

Cons:

Rm. 237:
The mattress near window was a little saggy to my 153 lb. body.
There may have been a leak in the bathroom; the floor was never completely dry.

2026-01-19 • via Nuitee
K
Kristy • family_with_children • us
1
Pros:

Didn’t like a single thing except $130 per night

Cons:

Bathroom terrible no exhaust fan, AC didn’t work, room very wet smelling, hair dryer didn’t work

2026-01-19 • via Nuitee
A
Alison • family_with_children • us
10
Pros:

The place were very clean

2026-01-14 • via Nuitee