Best Western Hartford Hotel and Suites

Hotels
•
Best Western
8 (933 reviews)
185 Brainard Road , Hartford , us

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly and knowledgeable staff
Clean rooms
Good location
Cons:
Bugs in room
Bad smell in lobby
Inconsistencies in amenities

Categories

Cleanliness
6.96
Several mentions of bugs and unclean conditions in rooms.
Service
8.93
Overall positive experiences highlighted with friendly and knowledgeable staff.
Location
8.47
Convenient location mentioned in multiple reviews, despite some mentions of distance from airport.
Room Quality
7.92
Mixed reviews on room comfort, with some stating it was comfortable while others noted issues with the mattress.
Amenities
8.95
Good amenities such as in-room coffee and cleanliness were highlighted.
Value for Money
7.91
Fair pricing was mentioned positively alongside the size of rooms.
Food and Beverage
6.96
Breakfast quality received mixed reviews, some found it lacking.
Overall Experience
7.93
General satisfaction was noted, despite a few specific complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 15:31

Property Description

Convenient Location
Located near Hartford attractions and major freeways, the hotel offers easy access to the city's highlights and beyond.

Comfortable Accommodations
Each guest room is equipped with essential amenities like a microwave, refrigerator, and cable TV, ensuring a cozy stay for all visitors.

Leisure and Wellness Options
Guests can kickstart their day with a complimentary breakfast or a workout at the fitness center. The seasonal outdoor pool provides a refreshing escape during warmer months.

Book now to experience the perfect blend of convenience, comfort, and leisure at the Best Western Hartford Hotel and Suites.

Important information:

Please note that the outdoor pool is open from the last week of May through the first Monday in September every year. This may vary based on weather. For specific open and close dates, please contact the property.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BDL

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Total Disability Score: 50.57
Public Area
  • Ramp: No
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: Yes
  • Elevator Visual Signs: Yes
Show all accessibility features

Guest Reviews

8
Based on 933 reviews
Cleanliness: 6.96
Service: 8.93
Location: 8.47
Room Quality: 7.92
Amenities: 8.95
Value for Money: 7.91
Food and Beverage: 6.96
Overall Experience: 7.93
J
James • solo_traveller • gb
9
Great value for money
Pros:

Excellent WiFI - I needed to work and the signal was excellent throughout my stay, and fine for video calls
Good breakfast - standard options, good quality
Functional gym - felt the equipment was a bit dated but I was able to workout without issue
Great sized room - spacious and comfortable
Washing facilities - how much do you hate the ridiculous amounts that hotels charge for this? Not here. Washing machine and powder provided and you can do it yourself

Cons:

Minor criticism would be that facilities looked a bit tired in places - could do with some decoration
If you do not drive, taxi is the only real option for getting into town

2026-07-18 • via Nuitee
S
Sai • solo_traveller • us
10
2026-07-18 • via Nuitee
S
Susan • couple • us
7
2026-07-16 • via Nuitee
D
Dianne • solo_traveller • us
7
It was fine.
Pros:

It worked out for what we needed.

Cons:

Far from restaurants. Property older and needs to be refreshed.

2026-07-16 • via Nuitee
L
Luca • family_with_children • it
8
Pros:

Comfortable room, nice staff and quiet area close to the airport.

2026-07-16 • via Nuitee
Y
Yoana • couple • us
5
Good for a one night rest in a long read trip
Pros:

Convenient if you need a break from the road.
Decent breakfast choices.
Nice staff.

Cons:

Located in an industrial zone - not convenient if you want to use it as a base to explore the town.
The building and furnishings were old and worn out.
Many guests don’t seem to adhere to the non-smoking policy. Our room smelled like cigarettes and Fabreeze. The hallways also had an odour.

2026-07-15 • via Nuitee
K
kalunga • family_with_children • us
6
It was relaxing and quiet
Pros:

The beds, pillows and tv

Cons:

The property is in a run down location

2026-07-13 • via Nuitee
K
Keating • solo_traveller • us
4
Pros:

The staff were nice

Cons:

Dirty floors in the room... literally found a clipped toe nail and a dirty sock under chair, the.. hallways smelled horrible, hair dryer was a conair from 1980 and didn't work, fridge was broken and leaked all over carpet so we changed our room....

2026-07-12 • via Nuitee
O
Ofelia Maria • extended_group • es
5
Agradable
Pros:

El desayuno aceptable

Cons:

Faltaban toallas en la habitación y nonos las trajeron porque decían que no quedaban

2026-07-11 • via Nuitee
M
Maxim • couple • ca
7
2026-07-10 • via Nuitee
S
Simone • solo_traveller • us
10
2026-07-10 • via Nuitee
M
Marko • extended_group • me
1
Pros:

Worst experience ever

2026-07-09 • via Nuitee
A
Arthur • solo_traveller • ch
6
2026-07-08 • via Nuitee
D
Donald • solo_traveller • us
8
No complaints! Good basic place to stay in Hartford.
Pros:

Bed was comfy, room quiet, staff friendly.

Cons:

Breakfast could have been better with more variety such as waffles or bacon.

2026-07-08 • via Nuitee
R
Raymond • family_with_children • us
5
Cons:

One of our tires was slashed during the night and had to buy a whole new tire after we had checked out. The driver of our wrecker told us that that’s a bad location.

2026-07-07 • via Nuitee
D
dina • couple • us
8
2026-07-06 • via Nuitee
D
Dominick • couple • us
10
2026-07-02 • via Nuitee
C
Clifford • couple • us
8
2026-07-02 • via Nuitee
K
Kelly • couple • us
5
Pros:

Actually liked how close to the freeway to easily get all around Hartford. Good amount of parking. Front staff was polite. Free Breakfast was decent with nice variety for a complimentary meal.

Cons:

The room smelled like wet dogs and cigarettes. Stayed for 4 nights and housekeeping never checked on the room. Went to talk to the front desk after two days of no housekeeping to inquire, had to asks for clean towels and to pick up the trash. Still no housekeeping the rest of the 4 nights stay.

2026-07-02 • via Nuitee
R
Roberta • couple • us
7
2026-06-29 • via Nuitee