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Facilities
Property facilities
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Electric bicycle charging station
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Fitness facilities (surcharge)
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Non-smoking rooms
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Air conditioning
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Swimming pool
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Restaurant
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Room service
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Family rooms
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Lift / Elevator
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Luggage storage
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Safety deposit box
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Fax/photocopying
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Tour desk
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Facilities for disabled guests
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Ironing service
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Packed lunches
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Non-smoking throughout
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Wheelchair accessible
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Kid meals
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Fruits
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Physical distancing in dining areas
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Food delivered to guest room
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CCTV outside property
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Process in place to check health of guests
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Access to health care professionals
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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24-hour security
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Delivered food - securely covered
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Security alarm
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Thermometers for guests provided by property
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Key card access
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Mobile app for room service
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Happy hour
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Television in common areas
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Front desk (limited hours)
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Free wired internet
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Snack bar/deli
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Golfing on site
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Self parking (surcharge)
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Free pool cabanas
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Pool sun loungers
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Fitness facilities (surcharge)
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Internet access
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Housekeeping on request
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Wine release events
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Reception hall
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Exercise/lap pool
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Covered parking
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Secured parking
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Garage
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Swimming nearby
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Electric bicycle charging station
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Vegetarian menu options available
Review Highlights
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Property Description
Prime Location in Bukit Bintang District
Experience international hospitality with a Spanish touch at Melia Kuala Lumpur, nestled in the heart of the Golden Triangle. Enjoy easy access to public transportation and iconic shopping centers like Pavilion and Lot 10.
Convenience and Comfort
Each room is equipped with modern amenities, a flat-screen TV, and a cozy sofa. The en suite bathroom offers branded toiletries and a refreshing shower for your relaxation.
Culinary Delights and Leisure
Indulge in a delectable buffet and a la carte menu at The Kitchen @Melia, or unwind with award-winning cocktails at MOSS Lounge. Stay active at the 24-hour gym or seek travel assistance at the tour desk.
Book now for a memorable stay at Melia Kuala Lumpur and explore the best of the city's retail scene and nightlife!
From January 1st, 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent resident MY PR Card are exempted.
All cots are subject to availability.
The name on the credit card used for the booking should correspond to the guest staying at the property. For reservations made by a third party, you will need to complete an authorization form and present a copy of the person's ID and credit card.
When booking more than 9 rooms, different policies and additional supplements may apply.
Centrally located in Bukit Bintang commercial district, Meliá Kuala Lumpur offers chic guest rooms and free WiFi throughout. The property houses 3 dining options and an outdoor pool. Berjaya Times Square and Imbi Monorail station are just across the road.
Surrounded by renowned shopping centers like Pavilion, Lot 10, Berjaya Times Square Lalaport, Low Yat Mall, and Fahrenheit, Melia Kuala Lumpur provides easy access to the best of Kuala Lumpur's retail scene. For a taste of local culture, the famous Jalan Alor night market and the lively Changkat Bukit Bintang nightlife are just a short walk away.
The hotel is also conveniently located near iconic landmarks such as the KL Tower, KLCC Twin Towers, and the TRX building. Kuala Lumpur International Airport is 39 miles away.
Any evidence of smoking or loss to the property caused by guests from smoking will incur a charge of a minimum of RM 1000.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
Property Policies
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Internet
WiFi is available in public areas and is free of charge.
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Pets
Pets are not allowed.
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Groups
When booking more than 9 rooms, different policies and additional supplements may apply.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 2 years old stay for free when using an available cot.
People no matter the age stay for MYR 150 per person per night when using an available extra bed.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay. -
Parking
Private parking is possible on site (reservation is not possible) and costs MYR 10 per day.
Location
Guest Reviews
- big room
- great cleaning staff
- great shower with good water pressure
- convenient power outlet locations
- helpful and friendly staff
- superb location
Some basic things that id expect from a 4 star hotel that fell short sadly
- bed mattress was somewhat lumpy, it had seen better days
- small tv (not a smart tv, crackling audio so basically unusable)
- 1 ply toilet paper (for a 4 star hotel)
- water provided in glass bottles that were not resealable (so they couldn't be taken with you for the day)
- this is a large (~20 floors) busy hotel with conference spaces, and they have four lifts. Sadly for much of the stay one or two were out of service which could mean waits of 10+ to go downstairs. Two lifts are small and awkwardly shaped (to show off the view) but also not air-conditioned, so it gets hot fast. Not much they can really do about this but it was bit of a thorn for me.
Room very clean, staff very friendly... hotel near shopping complex
Perfect location, close to Imbi train station, close to the big shopping mall, walking distance to other attractions.
Room was ok, everything clean.
Pool also ok although someone could have taken care of people's leftovers more often.
What we ideed liked was the terrace on 18th floor. It doesn't overlook the whole town but still its majority. It is underrated. If I were the hotel management I would put more attention into it. It should be open until late hours, e.g. midnight and with onsite drink bar. I would also install movable awning, to string up when raining. In my opinion such terrace is really the added value.
Location
Staff were not able to little out of the way for anything
Excellent Location, comfortable rooms, good service, pleasant staff. Very close to all the shopping malls and Monorail.
Never got 1 good nights sleep. Unfortunately the windows are not double glazed so we could hear all the traffic right through the night. The road outside was always busy and noisy. As it was Chinese New Year, Berjaya Times Square set up a live performance with speakers etc. We never slept at all that night as we heard all the setting up and performances etc.
Location of hotel is excellent but we were always exhausted from lack of sleep.
Hotel in very good location, spacious room.
My room was in 1st floor, it was impossible to have the elevator to go down. I was forced to use stairs. I was maybe lucky to be in 1st floor then.
Noise from neighbors and corridors spatially in late night time.
Poor quality breakfast
From staff to room everything was great
I'd say only thing missing is a washing mashin in room.
Clean and wide rooms
The hotel near to everything
The location is accessible, opposite of the hotel is berjaya times square, walking distance to pavilion,sungai wang,lot10...
Breakfast spread is good!
I stayed from Fri till Monday....
On Sunday n Monday is peak period of checkout... The lift is slow and 2 of it is not working, indicate under maintenance!
We asked for concierge service to bring our luggage down, none of them responded to our request...
At cafe/restaurant,during our breakfast on Monday... I believe they have shortage of manpower in the ground floor.. service is slow of cleaning the tables n utensils.
The management should look into it.
飯店出來就是單軌列車站，不管是去武吉免登或是KL Sentral都非常方便。床很舒服很大，3晚都睡得很好。淋浴間空間寬敞，浴室備品足夠。房間非常大，對面就是時代廣場，可以看到外面，適合坐在窗邊看看繁華的吉隆坡。櫃台接待非常nice
會聽的到一點點外面摩托車的聲音(不過就是一點點，不至於影響睡眠)
Good location
The bathroom had not been cleaned properly. There were spots on the floor which could have been wiped off.
Hotel location is very good, situated in the middle of the shopping disctrict - bukit bintang. Rooms are nice, clean but a bit outdated. TV are old. Food also is good. Staff are also pleasant and helpful, especially Mr Sazali Abdullah who was in charge of housekeeping level 12. The sad thing though, the lift service is really bad. Out of 4 lifts, only 2 are working. Had to use the staff lift to go to my room and function room. Hope they renovate and upgrade the rooms and lifts soon.
My room was in first floor so It was bit noisy night time
Cleanness
very neat
Comfort
spacious
Few elevators for a big hotel
Few breakfast options
Hotel is well located opposite the shopping mall Berjaya Times Square. Lobby is lovely and rooms are large and very clean. Real shame the at the F&B late night service let the hotel down, to the extent that I checked out and moved to Hotel Royal KL round the corner, which was superb. I frequently stay at the Melia around the world as a treat, and felt extremely disappointed that their normal high standards were not met. However, my concerns were addressed very quickly (next morning) with a personal apology from the Guest Experience Manager (Ms Izzati Razali) and a complimentary upgrade on my next stay along with a complimentary Grab ride to my next hotel. Greatly appreciated the promptness and courtesy with which my complaint was addressed.
Avoid avoid avoid
I very rarely write a review as soon as I’ve taken up residence but thought this hotel warranted it
Checked in at 11pm after my flight was delayed by over 3 hours. When asked reception if food was available I was initially directed to walk outside and down a long dark road as a solo female in an unknown country. Was reluctantly then told 24 hr Room Service was available when questioned directly
No menu in room Took 1hr 10 mins with 5 repeated phone call prompts to get a room service menu - QR code on a little card. Was then informed it would take a further hour to prepare food Been trying room service to order food for the last half hour with no response.
Given that the time is now 12:59am - I am giving up and feasting on a packet of biscuits I have in my bag
Have low blood sugar and it is essential that I eat.
Incredibly disappointed with the level of service given that this is a Melia and had booked this hotel with the expectation of a higher standard
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