James Cook Hotel Grand Chancellor

Hotels
8.4 (8768 reviews)
147 The Terrace , Wellington , nz

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Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Great location
Excellent service
Good breakfast
Cons:
Cleanliness issues
Basic room quality
High parking costs

Categories

Cleanliness
7.86
Several mentions of cleanliness issues, including hair left in the room.
Service
9.33
Excellent service staff and prompt assistance.
Location
9.37
Great location, easy access to city.
Room Quality
7.32
Basic room quality with some dissatisfaction regarding views and comfort.
Amenities
8.35
Some amenities were good, but limited restaurant options mentioned.
Value for Money
7.31
Concerns raised about the high cost relative to the room quality.
Food and Beverage
8.86
Good breakfast with positive remarks but limited food options noted.
Overall Experience
8.83
Overall average experience with certain aspects standing out positively.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 09:53

Property Description

Luxurious Accommodation
James Cook Hotel offers fully refurbished Executive King or Twin Rooms, providing a comfortable stay with modern amenities such as air conditioning, free WiFi, and stunning city or harbour views.

Convenient Location
Situated in the heart of Wellington, guests can easily explore popular attractions like Cuba Street and Courtenay Place within a short walk. Direct elevator access to Lambton Quay makes shopping and sightseeing a breeze.

Dining with a View
Indulge in delicious buffet or à la carte dining at the 17th-floor Whitby’s Restaurant and Bar while enjoying panoramic harbour views. For a more casual experience, Sojourn Café offers a contemporary menu with live piano music to elevate your dining experience.

Experience luxury and convenience at James Cook Hotel - book now for an unforgettable stay!

Important information:

Please note that there is a 1.64% charge when you pay with a Visa, Mastercard or JCB credit card or prepayment with debit card.
Please note that there is a 3.35% charge when you pay with an American Express credit card or prepayment with debit card.

Please note that James Cook Hotel Grand Chancellor requires a credit card imprint or a NZD $100 per night cash/credit card deposit upon check in to cover any incidental charges. If using a debit card or cash, the total cost of the reservation is payable upon check in, plus the bond.

Please note that nonrefundable reservations will be charged at the time of booking.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: WLG

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    People no matter the age stay for NZD 50 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs NZD 30 per day.

Location

Guest Reviews

8.4
Based on 8768 reviews
Cleanliness: 7.86
Service: 9.33
Location: 9.37
Room Quality: 7.32
Amenities: 8.35
Value for Money: 7.31
Food and Beverage: 8.86
Overall Experience: 8.83
R
Ray • couple • gb
9
2026-03-21 • via Nuitee
G
Griffiths • family_with_children • nz
9
2026-03-21 • via Nuitee
K
Kevin • family_with_children • nz
9
2026-03-21 • via Nuitee
K
Kevin • family_with_children • nz
9
2026-03-21 • via Nuitee
J
Jamie • family_with_children • nz
8
2026-03-21 • via Nuitee
C
Colin • couple • gb
8
2026-03-20 • via Nuitee
B
Ben • family_with_children • au
10
Pros:

Beautiful views.
Nice restaurant and bars.
Great access to cafe's.

Cons:

Parking station was a little bit complicated but no big deal.

2026-03-20 • via Nuitee
W
Werner • couple • de
10
Pros:

Zentrums nahe und Parkhaus integriert

2026-03-20 • via Nuitee
S
Sreerahul • family_with_children • nz
6
2026-03-20 • via Nuitee
J
Jeffrey • couple • us
10
Wonderful in Wellington
Pros:

Great location - helpful staff

Cons:

Interestingly, in an attempt to offer modern conveniences with USB hookups for phone charging next to the bed, there was no actual outlet bedside and I was unable to plug in my CPAP machine.

2026-03-20 • via Nuitee
M
Megan • solo_traveller • nz
9
Good facilities but slightly over priced and money comes first
Pros:

Tidy and great location

Cons:

Car parking was a little expensive
I booked the wrong month and there was no Le-way at all. Considering I then booked for the right month

2026-03-20 • via Nuitee
K
kerry • family_with_children • au
10
Great stay loved everything about it
Pros:

Central

Cons:

Liked everything

2026-03-20 • via Nuitee
G
Glyn • couple • nz
8
2026-03-19 • via Nuitee
D
David • couple • nz
10
Great location,comfortable…will be back.
Pros:

Location,view, excellent staff

Cons:

N/a

2026-03-19 • via Nuitee
L
lisa • family_with_children • nz
8
would stay again for the right price
Pros:

Location is the busy drive straight of the motorway into the James cook, you dont really need your car again untill you go home as you are right intown and can take the elevator down to the main street.

Cons:

breakfast buffet was a bit cold

2026-03-19 • via Nuitee
R
Rachel • couple • nz
8
Easy and comfortable
Pros:

Location

Cons:

No extractor fan in bathroom
Confusing with hotel parking no sign until in parking garage

2026-03-19 • via Nuitee
J
Jessica • family_with_children • nz
10
Nice hotel, great location
Pros:

Room spacious and clean, staff friendly, brekkie nice.

2026-03-19 • via Nuitee
D
David • couple • nz
6
Good but not excellent
Cons:

The furniture in the suite was what I would expect in a lobby not a suite. The lounge suite was simply awful want was not what I would expect in their top room

2026-03-19 • via Nuitee
Z
Zjene • extended_group • nz
2
Not going back
Pros:

I’m really not sure, looks pretty on the picture but get there na definitely not worth the money

Cons:

Everything was way overpriced!

2026-03-18 • via Nuitee
F
Ferreira • extended_group • nz
10
2026-03-18 • via Nuitee