James Cook Hotel Grand Chancellor

Hotels
8.4 (9681 reviews)
147 The Terrace , Wellington , nz
+64 4 499 9500

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
Heating
See all facilities

Review Highlights

Pros:
Great location
Excellent service
Good breakfast
Cons:
Cleanliness issues
Basic room quality
High parking costs

Categories

Cleanliness
7.86
Several mentions of cleanliness issues, including hair left in the room.
Service
9.33
Excellent service staff and prompt assistance.
Location
9.37
Great location, easy access to city.
Room Quality
7.32
Basic room quality with some dissatisfaction regarding views and comfort.
Amenities
8.35
Some amenities were good, but limited restaurant options mentioned.
Value for Money
7.31
Concerns raised about the high cost relative to the room quality.
Food and Beverage
8.86
Good breakfast with positive remarks but limited food options noted.
Overall Experience
8.83
Overall average experience with certain aspects standing out positively.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 09:53

Property Description

Luxurious Accommodation
James Cook Hotel offers fully refurbished Executive King or Twin Rooms, providing a comfortable stay with modern amenities such as air conditioning, free WiFi, and stunning city or harbour views.

Convenient Location
Situated in the heart of Wellington, guests can easily explore popular attractions like Cuba Street and Courtenay Place within a short walk. Direct elevator access to Lambton Quay makes shopping and sightseeing a breeze.

Dining with a View
Indulge in delicious buffet or à la carte dining at the 17th-floor Whitby’s Restaurant and Bar while enjoying panoramic harbour views. For a more casual experience, Sojourn Café offers a contemporary menu with live piano music to elevate your dining experience.

Experience luxury and convenience at James Cook Hotel - book now for an unforgettable stay!

Important information:

Please note that there is a 1.64% charge when you pay with a Visa, Mastercard or JCB credit card or prepayment with debit card.
Please note that there is a 3.35% charge when you pay with an American Express credit card or prepayment with debit card.

Please note that James Cook Hotel Grand Chancellor requires a credit card imprint or a NZD $100 per night cash/credit card deposit upon check in to cover any incidental charges. If using a debit card or cash, the total cost of the reservation is payable upon check in, plus the bond.

Please note that nonrefundable reservations will be charged at the time of booking.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: WLG

Location

Guest Reviews

8.4
Based on 9681 reviews
Cleanliness: 7.86
Service: 9.33
Location: 9.37
Room Quality: 7.32
Amenities: 8.35
Value for Money: 7.31
Food and Beverage: 8.86
Overall Experience: 8.83
S
Shelley • solo_traveller • nz
8
Pros:

Great breakfast

2026-08-29 • via Nuitee
S
Sheila • solo_traveller • nz
9
Pros:

Centrally located in the CBD. Extremely helpful staff. The option of an Eco Clean and being rewarded with a $10 voucher to spend in the restaurant.

Cons:

Not being able to use the $10 voucher for breakfast. It's only eligible to use for dinner which it clearly states but a little disappointing. The staff on check-out were very understanding and appreciated my feedback.

2026-08-29 • via Nuitee
S
Serena • couple • nz
10
Quick trip away with hubby, busy plans the day after x
Pros:

After checking in, which was smooth and effortless, we had dinner in hotel restaurant Whitby. Delightful staff again, and a great meal. We slept like kings , and checkout again was a delight. We stayed before, and will again. Thank so much

Cons:

Nothing, was perfect

2026-08-29 • via Nuitee
M
Miho • family_with_children • nz
9
Pros:

Great locations, clean room and friendly staff.

2026-08-29 • via Nuitee
E
Eduardo • family_with_children • nz
9
Pros:

Location

Cons:

All good for a quick trip to the city

2026-08-29 • via Nuitee
K
Katrina • solo_traveller • au
10
2026-08-28 • via Nuitee
C
Catherine • solo_traveller • nz
10
Pros:

Comfy. Great parking. Good service

2026-08-28 • via Nuitee
M
M • family_with_children • nz
9
Very good experienced
Pros:

Clean and breathable

Cons:

The location and the parking space

2026-08-27 • via Nuitee
K
Kaufmann • couple • nz
8
2026-08-27 • via Nuitee
S
Sandra • couple • nz
8
2026-08-27 • via Nuitee
G
graciebpanda • solo_traveller • nz
8
Pros:

Location.

Cons:

Bathroom was dated.

2026-08-27 • via Nuitee
D
Dennis • couple • nz
9
2026-08-27 • via Nuitee
E
Elenoa • extended_group • nz
10
2026-08-26 • via Nuitee
C
Colin • family_with_children • nz
8
We enjoyed our stay, warm comfortable rooms , good prices , parking
Pros:

Good location friendly staff parking

2026-08-26 • via Nuitee
D
Diane • couple • nz
8
As usual an excellent place to stay
2026-08-26 • via Nuitee
A
Andrew • solo_traveller • nz
8
May have found My regular Wellington stay
Pros:

Room had a bath with GREAT WATER PRESSURE

2026-08-26 • via Nuitee
J
Joanna • solo_traveller • nz
9
2026-08-26 • via Nuitee
B
Barbara • couple • au
9
2026-08-26 • via Nuitee
C
Catherine • solo_traveller • nz
10
Pros:

Always stay at James Cook when I'm in Wellington

2026-08-26 • via Nuitee
W
Warren • solo_traveller • nc
8
2026-08-25 • via Nuitee