James Cook Hotel Grand Chancellor

Hotels
8.4 (8595 reviews)
147 The Terrace , Wellington , nz

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Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Great location
Excellent service
Good breakfast
Cons:
Cleanliness issues
Basic room quality
High parking costs

Categories

Cleanliness
7.86
Several mentions of cleanliness issues, including hair left in the room.
Service
9.33
Excellent service staff and prompt assistance.
Location
9.37
Great location, easy access to city.
Room Quality
7.32
Basic room quality with some dissatisfaction regarding views and comfort.
Amenities
8.35
Some amenities were good, but limited restaurant options mentioned.
Value for Money
7.31
Concerns raised about the high cost relative to the room quality.
Food and Beverage
8.86
Good breakfast with positive remarks but limited food options noted.
Overall Experience
8.83
Overall average experience with certain aspects standing out positively.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 09:53

Property Description

Luxurious Accommodation
James Cook Hotel offers fully refurbished Executive King or Twin Rooms, providing a comfortable stay with modern amenities such as air conditioning, free WiFi, and stunning city or harbour views.

Convenient Location
Situated in the heart of Wellington, guests can easily explore popular attractions like Cuba Street and Courtenay Place within a short walk. Direct elevator access to Lambton Quay makes shopping and sightseeing a breeze.

Dining with a View
Indulge in delicious buffet or à la carte dining at the 17th-floor Whitby’s Restaurant and Bar while enjoying panoramic harbour views. For a more casual experience, Sojourn Café offers a contemporary menu with live piano music to elevate your dining experience.

Experience luxury and convenience at James Cook Hotel - book now for an unforgettable stay!

Important information:

Please note that there is a 1.64% charge when you pay with a Visa, Mastercard or JCB credit card or prepayment with debit card.
Please note that there is a 3.35% charge when you pay with an American Express credit card or prepayment with debit card.

Please note that James Cook Hotel Grand Chancellor requires a credit card imprint or a NZD $100 per night cash/credit card deposit upon check in to cover any incidental charges. If using a debit card or cash, the total cost of the reservation is payable upon check in, plus the bond.

Please note that nonrefundable reservations will be charged at the time of booking.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: WLG

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    People no matter the age stay for NZD 50 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs NZD 30 per day.

Location

Guest Reviews

8.4
Based on 8595 reviews
Cleanliness: 7.86
Service: 9.33
Location: 9.37
Room Quality: 7.32
Amenities: 8.35
Value for Money: 7.31
Food and Beverage: 8.86
Overall Experience: 8.83
C
Caitlin • family_with_children • us
8
Good value hotel in good central city location.
Pros:

Great location, comfortable beds, our room was quiet. Great gym with no other people! Restaurant was busy and we sat at bar and it was pretty good basic food (burgers, fries), long wait times tho.

Cons:

Restaurant was slow, food took a long time.

2026-03-08 • via Nuitee
T
Thet • family_with_children • nz
8
I’m glad I chose to stay here James cook hotel Grand chancellor
Pros:

Bfast was very good.
Like the Location

Cons:

Nothing to say cos we like it due to convenience n can invite friends for dinner at hotel Restaurants .
Close to sightseeing Eventhough our stay at 2nights is short

2026-03-07 • via Nuitee
V
Vanessa • family_with_children • de
8
2026-03-07 • via Nuitee
A
Amy • couple • us
10
2026-03-07 • via Nuitee
J
John • couple • nz
9
2026-03-07 • via Nuitee
C
Carol • couple • us
9
Pros:

Location and elevator access to Lambton Quay.

Cons:

Dinner service was a little slow, and breakfast dishes were taken away too quickly! (Minor problems!)

2026-03-07 • via Nuitee
D
Deborah • couple • nz
10
We had a lovely stay
Pros:

Clean, central and quiet

Cons:

Nothing

2026-03-07 • via Nuitee
B
Bonnie • family_with_children • nz
9
Pros:

Bed was comfy.

Cons:

Not enough seats with backs to watch tv comfortably wothout having to sit on the bed.Only a chase.

2026-03-07 • via Nuitee
M
Melody • family_with_children • nz
10
2026-03-07 • via Nuitee
D
Dinna • family_with_children • nz
8
Pros:

Clean, and central

Cons:

Nothing I can say

2026-03-07 • via Nuitee
U
Ulrich • family_with_children • de
8
2026-03-06 • via Nuitee
M
Mark • family_with_children • gb
10
Pros:

Good central location
Bedding excellent quality
Very clean and would recommend

Cons:

We has some children running up and down corridor on 24th floor. But that's not the hotels fault. Poor parents

2026-03-06 • via Nuitee
T
Tristen • couple • nz
10
We had an amazing experience at the hotel. Perfect location and excellent staff with a great room.
Pros:

Great staff, great room, great location

Cons:

Nothing it was all excellent

2026-03-06 • via Nuitee
M
Matt • couple • nz
10
Great
Pros:

Perfect location for what we needed, comfy bed and great buffet breakfast.

2026-03-06 • via Nuitee
S
Sharmini • couple • au
8
2026-03-06 • via Nuitee
L
Lydia • family_with_children • nz
8
2026-03-05 • via Nuitee
V
Vicki • solo_traveller • nz
9
Pros:

Nice comfy room.
Staff were very helpful

Cons:

Air con was quite noisy...Lucky I had earplugs.

2026-03-05 • via Nuitee
H
Heather • couple • gb
8
2026-03-05 • via Nuitee
G
Gerber • family_with_children • ch
9
2026-03-04 • via Nuitee
F
Fiona • family_with_children • nz
8
Pros:

Clean room comfy big beds

Cons:

Step into bath shower

2026-03-04 • via Nuitee