James Cook Hotel Grand Chancellor

Hotels
8.4 (9393 reviews)
147 The Terrace , Wellington , nz

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Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
Heating
See all facilities

Review Highlights

Pros:
Great location
Excellent service
Good breakfast
Cons:
Cleanliness issues
Basic room quality
High parking costs

Categories

Cleanliness
7.86
Several mentions of cleanliness issues, including hair left in the room.
Service
9.33
Excellent service staff and prompt assistance.
Location
9.37
Great location, easy access to city.
Room Quality
7.32
Basic room quality with some dissatisfaction regarding views and comfort.
Amenities
8.35
Some amenities were good, but limited restaurant options mentioned.
Value for Money
7.31
Concerns raised about the high cost relative to the room quality.
Food and Beverage
8.86
Good breakfast with positive remarks but limited food options noted.
Overall Experience
8.83
Overall average experience with certain aspects standing out positively.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 09:53

Property Description

Luxurious Accommodation
James Cook Hotel offers fully refurbished Executive King or Twin Rooms, providing a comfortable stay with modern amenities such as air conditioning, free WiFi, and stunning city or harbour views.

Convenient Location
Situated in the heart of Wellington, guests can easily explore popular attractions like Cuba Street and Courtenay Place within a short walk. Direct elevator access to Lambton Quay makes shopping and sightseeing a breeze.

Dining with a View
Indulge in delicious buffet or à la carte dining at the 17th-floor Whitby’s Restaurant and Bar while enjoying panoramic harbour views. For a more casual experience, Sojourn Café offers a contemporary menu with live piano music to elevate your dining experience.

Experience luxury and convenience at James Cook Hotel - book now for an unforgettable stay!

Important information:

Please note that there is a 1.64% charge when you pay with a Visa, Mastercard or JCB credit card or prepayment with debit card.
Please note that there is a 3.35% charge when you pay with an American Express credit card or prepayment with debit card.

Please note that James Cook Hotel Grand Chancellor requires a credit card imprint or a NZD $100 per night cash/credit card deposit upon check in to cover any incidental charges. If using a debit card or cash, the total cost of the reservation is payable upon check in, plus the bond.

Please note that nonrefundable reservations will be charged at the time of booking.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: WLG

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    People no matter the age stay for NZD 50 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs NZD 30 per day.

Location

Guest Reviews

8.4
Based on 9393 reviews
Cleanliness: 7.86
Service: 9.33
Location: 9.37
Room Quality: 7.32
Amenities: 8.35
Value for Money: 7.31
Food and Beverage: 8.86
Overall Experience: 8.83
D
Dion • couple • nz
10
2026-06-27 • via Nuitee
W
Wallis • solo_traveller • nz
8
Pros:

Location

Cons:

Slightly tired

2026-06-27 • via Nuitee
P
peter • solo_traveller • nz
8
Pros:

Location and easy parking

2026-06-27 • via Nuitee
B
Belinda • extended_group • nz
10
Excellent value for money and the location is great!
Pros:

The view was amazing! The room was super comfortable and clean. The hotel staff and room service was great as well. Location is excellent! I will recommend this hotel to anyone.

Cons:

I don’t have anything to complain about. Everything was great.

2026-06-27 • via Nuitee
D
Dan • solo_traveller • nz
8
Happy
Pros:

Friendly clean

Cons:

All good

2026-06-27 • via Nuitee
G
Glen • couple • nz
8
2026-06-27 • via Nuitee
F
Fiona • extended_group • nz
9
Pros:

Comfortable stay. Good location.

2026-06-27 • via Nuitee
C
Carrie • couple • nz
9
Amazing
Pros:

Location

Cons:

Car parks to check in not friendly

2026-06-27 • via Nuitee
R
Ronnie • extended_group • nz
7
2026-06-27 • via Nuitee
C
Christopher • couple • nz
9
Bloody primo stay
Pros:

Great locations. Very central. The lounge was awesome although canapes aren't served like most club lounges. Overall bloody excellent though

Cons:

The one drink bottle in the room. My partner and I had to fight for it

2026-06-27 • via Nuitee
M
Michelle • solo_traveller • nz
9
2026-06-27 • via Nuitee
E
Eunice Sodala • solo_traveller • nz
10
Very good stay and enjoyed
Pros:

Food was nice and rooms

Cons:

Needed to sock more milk

2026-06-26 • via Nuitee
J
Johnny • family_with_children • nz
10
Quick, clean easy perfect location. Just what we needed for an overnight stay.
Pros:

Location. Cleanliness.

Cons:

Could have done with a microwave and extra cutlery etc bowls, knifes, forks.

2026-06-26 • via Nuitee
M
Morgana • solo_traveller • nz
10
2026-06-26 • via Nuitee
K
Karron • solo_traveller • au
8
Great location
Pros:

Convenient location and one of the few locations with parking available

Cons:

The rooms are quite small and aged

2026-06-26 • via Nuitee
T
Tumero • solo_traveller • ch
8
It was good for an overnight stay
Pros:

Hotel has very good location, the rooms are pretty large and breakfast has good variety.

Cons:

It's not the newst hotel, but still kept in good shape. Parking fee could be less, we were supposed to exit parking next day at 13:00 though we paid 24 hour parking and arrived late in the evening. After negotiating with front desk we were allowed to keep the car till 15:00.

2026-06-26 • via Nuitee
G
Guthrie • solo_traveller • nz
10
Great stay with helpful staff
Pros:

Very convenient

2026-06-25 • via Nuitee
W
William • solo_traveller • nz
8
2026-06-25 • via Nuitee
S
Sandy • solo_traveller • nz
6
Pros:

Central Location. Staff were friendly..The foyer was lovely & welcoming.

Cons:

For the price we paid the faulty generator that was making a loud noise continuously thru out the night & we were told there was nobody to fix it. Our wall was vibrating from the noise. It was impossible watch TV or sleep. I recorded the noise on my phone. We called the duty manager & eventually we were moved to the other wing about 12.30am. It was bliss no noise!!!

2026-06-25 • via Nuitee
C
Claire • couple • nz
5
Not impressed
Pros:

The bed and pillows were amazing

Cons:

The breakfast was cold
Toilets in foyer were locked

2026-06-25 • via Nuitee