James Cook Hotel Grand Chancellor

Hotels
8.4 (9530 reviews)
147 The Terrace , Wellington , nz

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Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
Heating
See all facilities

Review Highlights

Pros:
Great location
Excellent service
Good breakfast
Cons:
Cleanliness issues
Basic room quality
High parking costs

Categories

Cleanliness
7.86
Several mentions of cleanliness issues, including hair left in the room.
Service
9.33
Excellent service staff and prompt assistance.
Location
9.37
Great location, easy access to city.
Room Quality
7.32
Basic room quality with some dissatisfaction regarding views and comfort.
Amenities
8.35
Some amenities were good, but limited restaurant options mentioned.
Value for Money
7.31
Concerns raised about the high cost relative to the room quality.
Food and Beverage
8.86
Good breakfast with positive remarks but limited food options noted.
Overall Experience
8.83
Overall average experience with certain aspects standing out positively.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 09:53

Property Description

Luxurious Accommodation
James Cook Hotel offers fully refurbished Executive King or Twin Rooms, providing a comfortable stay with modern amenities such as air conditioning, free WiFi, and stunning city or harbour views.

Convenient Location
Situated in the heart of Wellington, guests can easily explore popular attractions like Cuba Street and Courtenay Place within a short walk. Direct elevator access to Lambton Quay makes shopping and sightseeing a breeze.

Dining with a View
Indulge in delicious buffet or à la carte dining at the 17th-floor Whitby’s Restaurant and Bar while enjoying panoramic harbour views. For a more casual experience, Sojourn Café offers a contemporary menu with live piano music to elevate your dining experience.

Experience luxury and convenience at James Cook Hotel - book now for an unforgettable stay!

Important information:

Please note that there is a 1.64% charge when you pay with a Visa, Mastercard or JCB credit card or prepayment with debit card.
Please note that there is a 3.35% charge when you pay with an American Express credit card or prepayment with debit card.

Please note that James Cook Hotel Grand Chancellor requires a credit card imprint or a NZD $100 per night cash/credit card deposit upon check in to cover any incidental charges. If using a debit card or cash, the total cost of the reservation is payable upon check in, plus the bond.

Please note that nonrefundable reservations will be charged at the time of booking.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: WLG

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    People no matter the age stay for NZD 50 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs NZD 30 per day.

Location

Guest Reviews

8.4
Based on 9530 reviews
Cleanliness: 7.86
Service: 9.33
Location: 9.37
Room Quality: 7.32
Amenities: 8.35
Value for Money: 7.31
Food and Beverage: 8.86
Overall Experience: 8.83
R
Rebecca • couple • nz
5
2026-07-12 • via Nuitee
J
Jo • couple • nz
9
Great stay in perfect location
Pros:

Location is great. Staff friendly and helpful.

Cons:

Room a little tired.

2026-07-11 • via Nuitee
J
James • extended_group • nz
7
2026-07-11 • via Nuitee
I
Isabel • family_with_children • nz
10
2026-07-11 • via Nuitee
T
Tina • family_with_children • nz
8
Excellent location, good mid level hotel, would stay again.
Pros:

Excellent location

2026-07-11 • via Nuitee
K
Karen • extended_group • nz
9
2026-07-11 • via Nuitee
S
Stacey • solo_traveller • nz
3
Pros:

The location was great

Cons:

Bed were uncomfortable
Pillows hard
Very outdated and expensive for what it was
TV from neighbors were blasting all night

2026-07-11 • via Nuitee
S
Savanna • solo_traveller • nz
9
2026-07-11 • via Nuitee
P
Paul • couple • nz
9
2026-07-11 • via Nuitee
S
Stephanie • solo_traveller • nz
9
2026-07-10 • via Nuitee
A
Angelito • family_with_children • nz
9
2026-07-10 • via Nuitee
M
Michael • couple • nz
10
Awesome experience
Pros:

Excellent location, great breakfast and dinner friendly staff

Highly recommend

Cons:

Nothing

2026-07-10 • via Nuitee
H
Ho • extended_group • sg
9
Great Stay
Pros:

Location

2026-07-10 • via Nuitee
M
Miller • solo_traveller • nz
10
2026-07-10 • via Nuitee
D
Dianne • couple • au
10
Pros:

Very clean and hospitable… value for money and yes, I definitely would stay there again…

2026-07-10 • via Nuitee
S
Sharon • solo_traveller • nz
8
Short but sweet
Pros:

Close to the Bluebridge ferry. Close to the motorway for easy access. Very quiet rooms was just what I was looking for

Cons:

Nothing of note

2026-07-10 • via Nuitee
C
Caroline • couple • nz
8
2026-07-10 • via Nuitee
J
Jason • family_with_children • nz
7
2026-07-09 • via Nuitee
C
Cathy • family_with_children • nz
10
Great staycation with the kids
Pros:

It was great! Comfortable and had everything you need. And what a fantastic breakfast!!

2026-07-09 • via Nuitee
R
Roger • solo_traveller • nz
8
Great location
Pros:

The staff promptly dealt with a noise situation without question.

2026-07-09 • via Nuitee