James Cook Hotel Grand Chancellor

Hotels
8.4 (9681 reviews)
147 The Terrace , Wellington , NZ
+64 4 499 9500

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
Heating
See all facilities

Review Highlights

Pros:
Great location
Excellent service
Good breakfast
Cons:
Cleanliness issues
Basic room quality
High parking costs

Categories

Cleanliness
7.86
Several mentions of cleanliness issues, including hair left in the room.
Service
9.33
Excellent service staff and prompt assistance.
Location
9.37
Great location, easy access to city.
Room Quality
7.32
Basic room quality with some dissatisfaction regarding views and comfort.
Amenities
8.35
Some amenities were good, but limited restaurant options mentioned.
Value for Money
7.31
Concerns raised about the high cost relative to the room quality.
Food and Beverage
8.86
Good breakfast with positive remarks but limited food options noted.
Overall Experience
8.83
Overall average experience with certain aspects standing out positively.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 09:53

Property Description

Luxurious Accommodation
James Cook Hotel offers fully refurbished Executive King or Twin Rooms, providing a comfortable stay with modern amenities such as air conditioning, free WiFi, and stunning city or harbour views.

Convenient Location
Situated in the heart of Wellington, guests can easily explore popular attractions like Cuba Street and Courtenay Place within a short walk. Direct elevator access to Lambton Quay makes shopping and sightseeing a breeze.

Dining with a View
Indulge in delicious buffet or à la carte dining at the 17th-floor Whitby’s Restaurant and Bar while enjoying panoramic harbour views. For a more casual experience, Sojourn Café offers a contemporary menu with live piano music to elevate your dining experience.

Experience luxury and convenience at James Cook Hotel - book now for an unforgettable stay!

Important information:

Please note that there is a 1.64% charge when you pay with a Visa, Mastercard or JCB credit card or prepayment with debit card.
Please note that there is a 3.35% charge when you pay with an American Express credit card or prepayment with debit card.

Please note that James Cook Hotel Grand Chancellor requires a credit card imprint or a NZD $100 per night cash/credit card deposit upon check in to cover any incidental charges. If using a debit card or cash, the total cost of the reservation is payable upon check in, plus the bond.

Please note that nonrefundable reservations will be charged at the time of booking.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: WLG

Location

Guest Reviews

8.4
Based on 9681 reviews
Cleanliness: 7.86
Service: 9.33
Location: 9.37
Room Quality: 7.32
Amenities: 8.35
Value for Money: 7.31
Food and Beverage: 8.86
Overall Experience: 8.83
K
Kayla • family_with_children • nz
7
Pros:

Good location.

Cons:

$35 per night for car park
$200 bond
Beds underneath were falling apart.
Bag which had some rubbish which was in our own bag was taken without our permission. It had stuff in it we didn’t want thrown out

2026-10-24 • via Nuitee
S
Shimshon • solo_traveller • nz
10
The staff is amazing! Vary very accommodating in helping me. I will always stay at this hotel on my visits to Wellingto
Pros:

Very central in the city and the property is clean and well maintained

Cons:

Nothing

2026-10-24 • via Nuitee
J
Jamie • extended_group • nz
8
2026-10-24 • via Nuitee
C
Catriona • extended_group • au
10
Pros:

Really nice hotel. Good price, spacious room and bed, great breakfast with custom-made omelettes.

2026-10-24 • via Nuitee
B
Brittney • solo_traveller • nz
7
Overall is a nice place to stay but didn’t feel overly comfortable.
Pros:

Central location, comfy bed, good wifi.

Cons:

The unexpected $200 bond on arrival, a cleaner opening my door at 7.30am on Sunday and realising I was still there.

2026-10-24 • via Nuitee
M
Mark • couple • nz
7
2026-10-24 • via Nuitee
M
Mills • couple • nz
9
Great one night stopover
Pros:

Perfect check in, very friendly and helpful. Room comfortable - with a very good shower. Location was perfect for our stay

Cons:

I struggled with being on the 24th floor

2026-10-23 • via Nuitee
G
Geary • family_with_children • nz
9
2026-10-23 • via Nuitee
D
David • couple • nz
7
Pros:

Available car parking and proximity to the CBD

Cons:

Early closure of facilities such as the bar ( before 10pm

2026-10-23 • via Nuitee
P
Pamela • family_with_children • nz
8
2026-10-22 • via Nuitee
S
Seng Hai • family_with_children • nz
8
Pros:

Central location and near to food, supermarket and attractions.

Cons:

Room not sound proofed. Can hear neighbouring room talking, showering or flushing the toilet.

2026-10-22 • via Nuitee
K
Kempthorne • family_with_children • nz
7
Good
Pros:

Quick overnight stay before ferry trip.
Good location and comfy beds

Cons:

No aircon was too hot in room for a start

2026-10-22 • via Nuitee
J
Jane • extended_group • nz
10
A great long weekend away
Pros:

Very easy access to the shops and central Wellington tourist spots. It's right in the centre of Wellington CBD. Good room size and comfy, large beds.

2026-10-22 • via Nuitee
R
Richard • couple • gb
8
good
Pros:

easily accessible and great restaurant

Cons:

na

2026-10-22 • via Nuitee
G
Georgia • family_with_children • nz
10
2026-10-21 • via Nuitee
M
Michelle • couple • nz
8
2026-10-21 • via Nuitee
V
Vanassa • couple • nz
10
A very enjoyable and convenient place to stay.
Pros:

Great rooms. Very clean. Hotel handy to everything.

Cons:

Loved everything

2026-10-21 • via Nuitee
C
Cyrus • family_with_children • nz
10
Pros:

Tidy, non expensive for location and fanciness. Really good staff

2026-10-21 • via Nuitee
J
Jane • couple • au
10
Best stay in Wellington
Pros:

Beautiful place to stay, easy navigating Wellington.
The breakfast had amazing variety and was very tasty. We enjoy the view from the bar as well.

Cons:

Nothing

2026-10-21 • via Nuitee
I
Ila • couple • nz
7
Pros:

Location and facilities

Cons:

Breakfast. Eggs, bacon and hasbrowns were stone cold and unpleasant to eat

2026-10-21 • via Nuitee