The Westin Philadelphia

Hotels
•
Westin
8.7 (451 reviews)
99 South 17 Street , Philadelphia , us

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Pets allowed
Tour desk
Facilities for disabled guests
Non-smoking throughout
Staff adhere to local safety protocols
See all facilities

Review Highlights

Pros:
Great location
Clean rooms
Friendly staff
Cons:
Service issues
Noise disturbances
Problems with amenities

Categories

Cleanliness
8.44
Mentioned as clean, but issues with amenities and noise affected the assessment.
Service
8.91
Service from bell and valet staff was great; however, issues with front desk and room service affected the rating.
Location
9.45
Great location, excellent convenience due to proximity to mall and dining options.
Room Quality
8.4
Rooms were spacious and comfortable, but noise issues affected the experience.
Amenities
7.93
Amenities were lacking; issues with hot water and toilet functionality.
Value for Money
8.89
Good price for the location but noted to be expensive overall.
Food and Beverage
8.44
Breakfast was great but could be more affordable.
Overall Experience
9.11
Mixed reviews overall; great features but significant service issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 00:51

Property Description

Luxurious Accommodations
Experience the blend of comfort and style in our newly renovated guest rooms featuring contemporary design and luxurious bedding.

Premium Amenities
Enjoy access to our fully equipped fitness center and indulge in delicious American cuisine at Lea Restaurant, all while taking in stunning city skyline views from select rooms.

Central Location
Located in the heart of downtown Philadelphia, our hotel provides easy access to iconic landmarks, museums, theaters, and shopping, making it the perfect base for your city exploration.

Book now for an unforgettable stay at the Westin Philadelphia and immerse yourself in the best of this historic city.

Important information:

Dogs up to 25 lbs are allowed.

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PHL

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Internet

    Wired internet is available in public areas and costs USD 14.95 per 24 hours.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs USD 65 per day.

Location

Guest Reviews

8.7
Based on 451 reviews
Cleanliness: 8.44
Service: 8.91
Location: 9.45
Room Quality: 8.4
Amenities: 7.93
Value for Money: 8.89
Food and Beverage: 8.44
Overall Experience: 9.11
E
Edith • family_with_children • us
10
2026-02-09 • via Nuitee
C
Caldwell • couple • us
10
2026-01-19 • via Nuitee
D
Dreburston • couple • us
8
2026-01-17 • via Nuitee
J
Jamie • couple • us
10
2026-01-09 • via Nuitee
I
Imari • solo_traveller • us
10
Pros:

I had an amazing stay. There was a gentleman named Terence who checked me in and showed me the way to the elevators because it was a little confusing lol. If he’s not a manager already, he needs to be. He was courteous, polite and made my stay that much better . He reassured me that if there was anything I needed that he would be at the front desk. I will definitely be staying here again.

2026-01-06 • via Nuitee
D
Dominique • couple • us
10
2026-01-04 • via Nuitee
T
Tony • solo_traveller • us
10
2026-01-04 • via Nuitee
Q
Quinton • couple • us
8
Pros:

Location and cleanliness

2025-12-30 • via Nuitee
T
Trey • family_with_children • us
7
Great for the price and so convenient. Needs some work though.
Pros:

The is one of the best hotels in terms of location, good price, and pleasing aesthetic. Its attached to a mall, so its really convenient if you and you wife want to step out, grab some food, and step right back in. The room was clean as well and housekeeping was on top of everything. Staff was very friendly up front.

Cons:

Maybe it was because my stay was late December, but the amenities wasnt too great. The water took 5-10 minutes to warm up, you had to flush the toilet twice to get it to go down "not a heavy #2", and the sink was like a power jet stream that'll wash your toothpaste right off the sink. I got a deluxe king room, but it was attached to another room where someone could open the other door if not locked. You can hear everything going on which was also annoying. Also the air conditioning was weird. It'd be astronomically hot at night which messes with the AC unit. Breakfast isnt included btw.

2025-12-29 • via Nuitee
C
Church • couple • us
10
2025-12-29 • via Nuitee
J
Jamie • couple • us
10
2025-12-28 • via Nuitee
J
Jamie • couple • us
10
Super friendly staff!
Pros:

Clean & beautiful

Cons:

No complaints

2025-12-26 • via Nuitee
N
Nate S • family_with_children • us
9
Likely to stay here again
Pros:

Great experience and location was very ideal

2025-12-23 • via Nuitee
L
Leslie • extended_group • us
8
2025-12-11 • via Nuitee
J
Jayson • couple • us
1
2025-11-29 • via Nuitee
P
Poornima • family_with_children • in
10
Location is unmatchable. There’s coffee at the lounge through the day
Pros:

Great location

Cons:

It’s expensive!

2025-11-25 • via Nuitee
K
Katherine • solo_traveller • us
10
2025-11-17 • via Nuitee
J
Joan • couple • us
10
2025-11-16 • via Nuitee
A
asdca • Business
4
Lousy stay, bad service and no follow up.
Pros:

Lousy stay, bad service and no follow up. That about sums up my one night stay at this property. I’m giving it a bonus star because my room was nice, the bed was comfortable and the bell staff and valets were great. Otherwise, it was an awful stay. Room service was delivered hours early, waking me up from a sound sleep. Then when it was delivered at the right time, the order was wrong. When I had to call the front desk (about room service and because something was wrong with the HVAC), the phone went unanswered for five minutes - it just rang and rang. Each time the only way to get the call answered was by calling from my cell, not the room. Housekeeping also knocked on the door while the DND was on the room. I was told my room service would be comped, after so many issues, but it wasn’t. At checkout, it was like I was disturbing the associate at the desk. He couldn’t have been less interested in me. Didn’t ask about my stay, didn’t say thank you, didn’t say much of anything. The only bright spot, service wise, was the bell and valet staff. I would never consider staying here again.

2025-11-11 • via Tripadvisor
A
Aurora • family_with_children • us
9
Amazing stay! We will be back.
Pros:

The location, the bedrooms were spacious and comfortable.

2025-11-10 • via Nuitee