The Westin Philadelphia

Hotels
•
Westin
8.7 (451 reviews)
99 South 17 Street , Philadelphia , us

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Pets allowed
Tour desk
Facilities for disabled guests
Non-smoking throughout
Staff adhere to local safety protocols
See all facilities

Review Highlights

Pros:
Great location
Clean rooms
Friendly staff
Cons:
Service issues
Noise disturbances
Problems with amenities

Categories

Cleanliness
8.44
Mentioned as clean, but issues with amenities and noise affected the assessment.
Service
8.91
Service from bell and valet staff was great; however, issues with front desk and room service affected the rating.
Location
9.45
Great location, excellent convenience due to proximity to mall and dining options.
Room Quality
8.4
Rooms were spacious and comfortable, but noise issues affected the experience.
Amenities
7.93
Amenities were lacking; issues with hot water and toilet functionality.
Value for Money
8.89
Good price for the location but noted to be expensive overall.
Food and Beverage
8.44
Breakfast was great but could be more affordable.
Overall Experience
9.11
Mixed reviews overall; great features but significant service issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 00:51

Property Description

Luxurious Accommodations
Experience the blend of comfort and style in our newly renovated guest rooms featuring contemporary design and luxurious bedding.

Premium Amenities
Enjoy access to our fully equipped fitness center and indulge in delicious American cuisine at Lea Restaurant, all while taking in stunning city skyline views from select rooms.

Central Location
Located in the heart of downtown Philadelphia, our hotel provides easy access to iconic landmarks, museums, theaters, and shopping, making it the perfect base for your city exploration.

Book now for an unforgettable stay at the Westin Philadelphia and immerse yourself in the best of this historic city.

Important information:

Dogs up to 25 lbs are allowed.

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PHL

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Internet

    Wired internet is available in public areas and costs USD 14.95 per 24 hours.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs USD 65 per day.

Location

Guest Reviews

8.7
Based on 451 reviews
Cleanliness: 8.44
Service: 8.91
Location: 9.45
Room Quality: 8.4
Amenities: 7.93
Value for Money: 8.89
Food and Beverage: 8.44
Overall Experience: 9.11
P
Peter • extended_group • de
4
2026-04-04 • via Nuitee
S
Scott • family_with_children • us
8
2026-03-29 • via Nuitee
T
Tim • couple • us
10
2026-03-29 • via Nuitee
Z
Zadine • family_with_children • us
9
Pros:

very clean and great smell and wonderful staff

Cons:

the walking distance from the hotel to the parking lot

2026-03-16 • via Nuitee
J
J • family_with_children • us
8
Excellent location that can not be beat
Pros:

The location is prime

Cons:

The rooms could have been much cleaner

2026-03-16 • via Nuitee
S
Sharae • couple • us
9
2026-03-14 • via Nuitee
G
gemmaandhal • Couples • Easton, Pennsylvania
10
A Perfect Overnight Stay!
Pros:

From check in with SEAN T to the beautiful clean suite,to dinner at the restaurant with DEREK helping us….this overnight stay was perfect! The Westin in Philly is beautiful! The hotel was very clean and housekeeping obviously took pride in their work. The hotel is connected to a mall at Liberty Place which is also a very nice shopping area. Westin is making Marriott proud! Hold on to your Westin Philly staff, you have some of the nicest people working for you that I have ever met!

2026-03-08 • via Tripadvisor
W
Wei • solo_traveller • us
5
2026-03-07 • via Nuitee
L
Leander • couple • us
10
2026-02-22 • via Nuitee
F
fishmenger • Family • New York City, New York
6
Disapointing
Pros:

Checking in was a breeze and the staff was lovely. The room was a bit outdated, the hot/cold lever in the shower came off while we were using and the AC barely worked, the room felt a bit musty with the carpet as well. For 1 night it was fine, I wouldn't stay there more than that. Free Starbucks coffee in the lobby is a nice wake up treat.

2026-02-17 • via Tripadvisor
E
Edith • family_with_children • us
10
2026-02-09 • via Nuitee
C
Caldwell • couple • us
10
2026-01-19 • via Nuitee
M
M5423LUluisp • Family • Los Angeles, California
2
1 star - completely unacceptable experience
Pros:

We had a reservation at The Westin Philadelphia for January 9, 2026, and it was canceled without any notice or explanation. We traveled all the way from Los Angeles and did not find out until we arrived at the hotel, which is completely unacceptable for a hotel of this supposed caliber.

To make matters worse, the Director of Front Desk, Farrukh Anwar, was absolutely horrible. He showed zero professionalism, zero empathy, and made no effort to help us find another hotel or provide any alternatives. No accountability, no solutions—just indifference. That is not how a director, or anyone in hospitality, should treat guests.

This situation left us stranded in Philadelphia with no room, no explanation, and no support. For a Westin property, this level of service is shocking and embarrassing. The front desk clearly needs more professional, competent leadership, because the current management failed us completely.

I strongly advise anyone traveling especially from out of state to think twice before booking here. This was a stressful, disappointing experience that could have easily been avoided with basic communication and professionalism.

2026-01-18 • via Tripadvisor
D
Dreburston • couple • us
8
2026-01-17 • via Nuitee
J
Jamie • couple • us
10
2026-01-09 • via Nuitee
M
Mestraud2 • Family • Clifton, Fairfax County, Virginia
10
Wonderful, clean hotel in city center
Pros:

Lovely hotel. The staff is amazing. Rooms are spacious.

Staff are knowledgable of the area and services available. The servers/ bar people in the restaurant are fast and friendly.

I typically order the Westin Breakfast and have enjoyed it numerous times. The oatmeal is also delicous. For dinner I've had the salmon as well as one of the salads. Both were flavorable. Food delivery is well set up - there is a table across from the check in desk for food delivery so pick up is in the lobby.

Making reservations on the Marriott Bonvoy app is easy.

The hotel is city center. Walking distance to restaurants and shopping. Easy access to Drexel, UPenn, and CHOP.

We will return.

2026-01-08 • via Tripadvisor
I
Imari • solo_traveller • us
10
Pros:

I had an amazing stay. There was a gentleman named Terence who checked me in and showed me the way to the elevators because it was a little confusing lol. If he’s not a manager already, he needs to be. He was courteous, polite and made my stay that much better . He reassured me that if there was anything I needed that he would be at the front desk. I will definitely be staying here again.

2026-01-06 • via Nuitee
D
Dominique • couple • us
10
2026-01-04 • via Nuitee
T
Tony • solo_traveller • us
10
2026-01-04 • via Nuitee
Q
Quinton • couple • us
8
Pros:

Location and cleanliness

2025-12-30 • via Nuitee