Hilton Los Angeles-Universal City

Hotels
•
Hilton Hotels & Resorts
8.4 (4474 reviews)
555 Universal Hollywood Drive , Universal City , US
+1 818-506-2500

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Excellent location — steps from Universal Studios
Friendly, helpful staff and smooth valet service
Clean, spacious rooms and comfortable beds
Good on-site amenities (pool, jacuzzi, games)
Pleasant views (hills or park) and convenient layout
Positive food mentions (good pasta, tasty breakfast)
Cons:
Shower issues — low pressure and slow to heat / never very hot
Property and services perceived as expensive; extra charges noted
Occasional maintenance/wear (peeling bathtub finish, aging rooms)
Noisy in-room A/C in some rooms making sleep difficult
Long check-in queues and occasional lack of concierge
Shuttle delays and some pool cleanliness concerns

Categories

Cleanliness
8.6
Multiple guests mention rooms are clean, spacious and well maintained; a few isolated issues reported (peeling bathtub finish, pool-area cleanliness) but overall cleanliness sentiment is positive.
Service
9
Staff repeatedly described as friendly and helpful (check-in staff, valet); smooth valet parking and accommodating service noted, with occasional issues (long check-in queue, no concierge on one arrival).
Location
9.5
Very strong sentiment — repeatedly described as steps from Universal Studios, excellent proximity and convenience for park visits.
Room Quality
8
Rooms are commonly described as spacious with comfortable beds and good views, but several guests reported problems: lukewarm/slow-to-heat showers and a noisy A/C unit; some rooms show wear.
Amenities
8
Amenities (pool, jacuzzi, games, valet/shuttle) are appreciated; however there are notes about shuttle delays, pool cleanliness concerns and missing in-room microwave for some guests.
Value for Money
7
Multiple comments call the property expensive or pricy and mention extra charges and costly breakfast — value sentiment is noticeably lower than other categories.
Food and Beverage
8.2
Food receives positive mentions (delicious breakfast, good pasta), though some find breakfast pricey and staff occasionally failed to refresh in-room coffee/water.
Overall Experience
8.9
Overall sentiment is positive with many guests wanting to return or recommending the hotel due to location, service and comfortable rooms despite some intermittent issues (power outage, shower/AC problems).
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:05

Property Description

Prime Location near Universal Studios Hollywood

Luxurious Rooms with Stunning Views
Indulge in spacious and pet-friendly rooms at Hilton Los Angeles-Universal City, equipped with a cable TV, iPod dock, and wide windows offering captivating city or theme park views.

Diverse Dining Options and Wellness Facilities
Enjoy a culinary journey at Café Sierra, serving a variety of cuisines in a modern setting. Relax in the outdoor pool and hot tub, stay fit in the fully equipped fitness centre, and make use of the 24-hour business center.

Concierge Services and Nearby Attractions
Benefit from a multi-lingual staff, tour assistance, and car hire services at Universal City Hilton. Explore nearby attractions like the Hollywood Bowl and Lakeside Golf Club, with Downtown Los Angeles just a short metro ride away.

Book your stay now at Hilton Los Angeles-Universal City for an unforgettable experience!

Important information:

Please note that WiFi prices vary based on type of connection. Please contact the property for more information.

Please note that parking is subject to a 10% City Tax.

Extra beds can only be accommodated in the King Room.

Please note: Self-parking height restriction of 6 feet. Over-sized vehicles will be accommodated in valet and valet rate will apply.

Breakfast for included rates will be provided to each registered adult and child age 5 and under that share the same room.

Renovation work of the lobby and restaurant will be carried out from 06/04/2026 or to 10/07/2026.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BUR

Location

Property Accessibility

Total Disability Score: 73.71
Public Area
  • Hill Located: No
  • Ramp: Yes
  • Entrance Type: Electric
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Distance From The Elevator To The Accessible Room: 15
  • Room Max Guests Number: 4
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: Yes
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: Yes
  • Elevator Visual Signs: Yes
  • Lifts Accessible: Yes
Show all accessibility features

Guest Reviews

8.4
Based on 4474 reviews
Cleanliness: 8.6
Service: 9
Location: 9.5
Room Quality: 8
Amenities: 8
Value for Money: 7
Food and Beverage: 8.2
Overall Experience: 8.9
C
Christina • couple • au
8
Great location! Would book again!
Pros:

Great location, friendly staff, good room service. Excellent pasta dishes!

Cons:

No concierge when we checked in. Additional assistance with ‘things close by’ would have been appreciated.

2026-10-31 • via Nuitee
T
teresa • couple • us
10
2026-10-31 • via Nuitee
D
Diane • family_with_children • au
9
2026-10-31 • via Nuitee
B
Betsy • family_with_children • us
9
Cons:

The pillows for the bed I barely slept. The rest of the room was great!

2026-10-31 • via Nuitee
F
francesca • family_with_children • it
3
2026-10-30 • via Nuitee
G
Ghaida • solo_traveller • kw
1
2026-10-30 • via Nuitee
S
shawna • couple • us
10
Pros:

Very nice, clean, comfortable, as close as you can get to universal studios.

2026-10-29 • via Nuitee
M
Mah-Vic • solo_traveller • us
10
2026-10-27 • via Nuitee
C
Cristal • family_with_children • us
10
Great stay, will book for a 2027 Horror Nights Trip:
Pros:

The property is very welcoming I always book the Hilton for my universal needs: pool & jacuzzi, games and staff:

Cons:

The rooms water temperature on the second floor was a bit cold for a shower, it took 10 min to heat up:

2026-10-27 • via Nuitee
C
Christian Henry • family_with_children • mx
10
Fui feliz!!!
Pros:

La señorita que me atendió durante mi check in fue sumamente amable. Por personal como ella claro que vuelvo a hospedarme con ustedes.
Gracias por su hospitalidad!

Cons:

Sin comentarios

2026-10-26 • via Nuitee
M
Mike • family_with_children • us
8
Great stay! Family was happy and close to park
Pros:

Close proximity to park.

Cons:

Property was great. We had a power outage while staying which came back on in 3-4hrs , but understand things happen.

2026-10-26 • via Nuitee
J
Jesus • family_with_children • mx
10
Vacaciones perfectas.
Pros:

Ubicación, limpieza y atención.

Cons:

Nada.

2026-10-26 • via Nuitee
D
Deanna • couple • us
3
2026-10-25 • via Nuitee
H
Hillary • family_with_children • us
8
2026-10-25 • via Nuitee
M
michelle • solo_traveller • us
8
2026-10-24 • via Nuitee
C
CHARLES • family_with_children • us
7
Good, but a bit disappointing…especially for the price!
Pros:

The location was excellent, but they could do a better job of marking the path to Universal Studios. The room was clean, decorated nicely and the beds were very comfortable.

Cons:

The water pressure was very low and it, literally, took 15 minutes for the water to get warm…it never got hot! Also, while the room was cleaned the next day, they failed to refresh the coffee station and water. I expected better from a Hilton property!

2026-10-22 • via Nuitee
T
Travis • family_with_children • us
5
Pros:

Close to universal

Cons:

All the extra charges at the end

2026-10-20 • via Nuitee
M
Montgomery • extended_group • us
6
2026-10-20 • via Nuitee
A
Ana Karollina • couple • us
10
2026-10-19 • via Nuitee
D
D • extended_group • jp
6
2026-10-19 • via Nuitee