Hilton Los Angeles-Universal City

Hotels
•
Hilton Hotels & Resorts
8.5 (4664 reviews)
555 Universal Hollywood Drive , Los Angeles , us

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Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Location near Universal Studios
Friendly and helpful staff
Cons:
Dirty windows and concerns about cleanliness
High parking fees

Categories

Cleanliness
7.75
Mixed sentiments were expressed regarding cleanliness; some reviews noted dirty windows and concerns about room cleaning.
Service
9.25
Overall positive feedback on staff friendliness and helpfulness, with many reviewers highlighting excellent service.
Location
9.25
Multiple reviews indicated that the hotel location is perfect for visiting Universal Studios and other attractions.
Room Quality
8.25
Rooms were generally comfortable, but some reviews mentioned the need for updates and concerns about bed comfort.
Amenities
8.75
Amenities such as the pool and shuttle service received positive remarks, although some felt there weren't enough washing machines.
Value for Money
7.75
Concerns about high parking fees and perceived expensive rates reduce the value perception among some guests.
Food and Beverage
8.25
Diverse opinions; while breakfast was appreciated, some noted high prices and limited vegan options.
Overall Experience
8.75
General consensus indicates guests had a good experience, citing the location and staff as highlights.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 21:29

Property Description

Prime Location near Universal Studios Hollywood

Luxurious Rooms with Stunning Views
Indulge in spacious and pet-friendly rooms at Hilton Los Angeles-Universal City, equipped with a cable TV, iPod dock, and wide windows offering captivating city or theme park views.

Diverse Dining Options and Wellness Facilities
Enjoy a culinary journey at Café Sierra, serving a variety of cuisines in a modern setting. Relax in the outdoor pool and hot tub, stay fit in the fully equipped fitness centre, and make use of the 24-hour business center.

Concierge Services and Nearby Attractions
Benefit from a multi-lingual staff, tour assistance, and car hire services at Universal City Hilton. Explore nearby attractions like the Hollywood Bowl and Lakeside Golf Club, with Downtown Los Angeles just a short metro ride away.

Book your stay now at Hilton Los Angeles-Universal City for an unforgettable experience!

Important information:

Please note that WiFi prices vary based on type of connection. Please contact the property for more information.

Please note that parking is subject to a 10% City Tax.

Extra beds can only be accommodated in the King Room.

Please note: Self-parking height restriction of 6 feet. Over-sized vehicles will be accommodated in valet and valet rate will apply.

Breakfast for included rates will be provided to each registered adult and child age 5 and under that share the same room.

Renovation work of the lobby and restaurant will be carried out from 06/04/2026 or to 10/07/2026.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BUR

Property Policies

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in the hotel rooms and costs USD 7.95 per 24 hours.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for US$40 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs USD 45 per day.

Location

Property Accessibility

Total Disability Score: 73.71
Public Area
  • Hill Located: No
  • Ramp: Yes
  • Entrance Type: Electric
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Distance From The Elevator To The Accessible Room: 15
  • Room Max Guests Number: 4
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: Yes
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: Yes
  • Elevator Visual Signs: Yes
  • Lifts Accessible: Yes
Show all accessibility features

Guest Reviews

8.5
Based on 4664 reviews
Cleanliness: 7.75
Service: 9.25
Location: 9.25
Room Quality: 8.25
Amenities: 8.75
Value for Money: 7.75
Food and Beverage: 8.25
Overall Experience: 8.75
S
Stephen • solo_traveller • nz
9
2026-07-18 • via Nuitee
V
Vanessa • family_with_children • sa
10
Excelente
Pros:

La ubicación esta perfecta para poder ir a los estudios. Puedes ir caminando si lo deseas. Me encanto.

Cons:

Creo que todo estuvo excelente no tengo nada que pueda decir negativo.

2026-07-18 • via Nuitee
A
Adel • solo_traveller • sa
10
2026-07-17 • via Nuitee
M
Martha • family_with_children • us
9
Love
Pros:

Location

2026-07-17 • via Nuitee
A
Adel • solo_traveller • sa
10
2026-07-17 • via Nuitee
G
Gloria • family_with_children • us
10
Pros:

Very clean, and the staff super nice and friendly

Cons:

The best location if you plan to visit Universal City

2026-07-17 • via Nuitee
M
mark • family_with_children • us
9
We had a blast, great hotel, service and location.
Pros:

Staff very friendly, great location. Pool is heated and opened till midnight.

Cons:

Pricey but you’re paying for the location

2026-07-16 • via Nuitee
A
Amy • solo_traveller • us
10
Pros:

Such a wonderful staff! Everyone was just so kind.

2026-07-16 • via Nuitee
K
Kulwant • family_with_children • us
10
2026-07-15 • via Nuitee
P
Patti • couple • us
6
Pros:

Clean friendly

Cons:

My water pressure and just water in the bathroom wasn’t running wasn’t able to shower in the morning

2026-07-15 • via Nuitee
M
MICHINOBU • couple • jp
6
トータルではまあまあだが、国内も含めてヒルトンはよく利用するが、海外はこんなもんなのかと。
Pros:

スタッフが優しく、フレンドリー

Cons:

遅くホテルへ戻り後、バスルームのお湯が出ずシャワー浴びれなかった。その事をフロントに連絡したら、すぐにエンジニアをよこすと言ったが、30分経っても来ないので催促と断りの連絡を入れた。

2026-07-14 • via Nuitee
B
bashar • family_with_children • jo
9
2026-07-14 • via Nuitee
C
Coelho • solo_traveller • us
10
2026-07-13 • via Nuitee
A
angel • couple • us
7
Location was perfect staff member was perfect
Pros:

Property was very close to the park

Cons:

The shower was not running like it should be the water, drained slow slowly and there was no microwave. That’s the only thing I have to say bad about this place.

2026-07-13 • via Nuitee
J
Jesus • extended_group • us
10
2026-07-12 • via Nuitee
M
Miguel A • family_with_children • us
8
2026-07-12 • via Nuitee
X
xiaobing • extended_group • cn
1
感觉极差，不值每天400多美元价格
Pros:

位置可以

Cons:

安排进2层的房间，整天没有阳光，与隔壁房间中间有一扇活动门，不隔音，卫生间洗澡就地面积水，瓶装免费水第二天不给提供。

2026-07-11 • via Nuitee
M
madalene • couple • us
10
Clean, comfortable and close to park
Pros:

Clean, comfortable and close to park

Cons:

N/a

2026-07-11 • via Nuitee
M
Man • family_with_children • us
10
Such a great time! Everyone at the Hotel were awesome! Perfect stay!!
Pros:

Everything!

2026-07-11 • via Nuitee
B
bashar muasher • family_with_children • jo
9
Pros:

Location

Cons:

Very Old Need renovation

2026-07-10 • via Nuitee