Hilton Los Angeles-Universal City

Hotels
•
Hilton Hotels & Resorts
8.5 (4249 reviews)
555 Universal Hollywood Drive , Los Angeles , us

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Children allowed
Pets allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Location near Universal Studios
Friendly and helpful staff
Cons:
Dirty windows and concerns about cleanliness
High parking fees

Categories

Cleanliness
7.75
Mixed sentiments were expressed regarding cleanliness; some reviews noted dirty windows and concerns about room cleaning.
Service
9.25
Overall positive feedback on staff friendliness and helpfulness, with many reviewers highlighting excellent service.
Location
9.25
Multiple reviews indicated that the hotel location is perfect for visiting Universal Studios and other attractions.
Room Quality
8.25
Rooms were generally comfortable, but some reviews mentioned the need for updates and concerns about bed comfort.
Amenities
8.75
Amenities such as the pool and shuttle service received positive remarks, although some felt there weren't enough washing machines.
Value for Money
7.75
Concerns about high parking fees and perceived expensive rates reduce the value perception among some guests.
Food and Beverage
8.25
Diverse opinions; while breakfast was appreciated, some noted high prices and limited vegan options.
Overall Experience
8.75
General consensus indicates guests had a good experience, citing the location and staff as highlights.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 21:29

Property Description

Prime Location near Universal Studios Hollywood

Luxurious Rooms with Stunning Views
Indulge in spacious and pet-friendly rooms at Hilton Los Angeles-Universal City, equipped with a cable TV, iPod dock, and wide windows offering captivating city or theme park views.

Diverse Dining Options and Wellness Facilities
Enjoy a culinary journey at Café Sierra, serving a variety of cuisines in a modern setting. Relax in the outdoor pool and hot tub, stay fit in the fully equipped fitness centre, and make use of the 24-hour business center.

Concierge Services and Nearby Attractions
Benefit from a multi-lingual staff, tour assistance, and car hire services at Universal City Hilton. Explore nearby attractions like the Hollywood Bowl and Lakeside Golf Club, with Downtown Los Angeles just a short metro ride away.

Book your stay now at Hilton Los Angeles-Universal City for an unforgettable experience!

Important information:

Please note that WiFi prices vary based on type of connection. Please contact the property for more information.

Please note that parking is subject to a 10% City Tax.

Extra beds can only be accommodated in the King Room.

Please note: Self-parking height restriction of 6 feet. Over-sized vehicles will be accommodated in valet and valet rate will apply.

Breakfast for included rates will be provided to each registered adult and child age 5 and under that share the same room.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BUR

Property Policies

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in the hotel rooms and costs USD 7.95 per 24 hours.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for US$40 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs USD 45 per day.

Location

Property Accessibility

Total Disability Score: 73.71
Public Area
  • Hill Located: No
  • Ramp: Yes
  • Entrance Type: Electric
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Distance From The Elevator To The Accessible Room: 15
  • Room Max Guests Number: 4
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: Yes
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: Yes
  • Elevator Visual Signs: Yes
  • Lifts Accessible: Yes
Show all accessibility features

Guest Reviews

8.5
Based on 4249 reviews
Cleanliness: 7.75
Service: 9.25
Location: 9.25
Room Quality: 8.25
Amenities: 8.75
Value for Money: 7.75
Food and Beverage: 8.25
Overall Experience: 8.75
N
NATIlie • family_with_children • us
8
Would stay again, Perfectly located to City Walk and Universal studios
Cons:

Would like more information on how to and what to do when parking on facility

2026-02-28 • via Nuitee
A
Arielle • family_with_children • us
7
Good
Pros:

Clean, safe, mostly comfortable.

Cons:

The bathroom had no ventilation fan for the shower.

2026-02-28 • via Nuitee
J
Joe • solo_traveller • us
9
2026-02-28 • via Nuitee
F
Fe • couple • us
6
Parking should be free
Pros:

Location

Cons:

They charged $50/day for parking + tax so basically $55/day. The room could be cleaner.

2026-02-26 • via Nuitee
A
Adam • family_with_children • pl
6
Super lokalizacja, natomiast nie zgadzam się z twierdzeniem że to hotel przyjazny rodzinom z dziećmi. Poza tym należy sp
Pros:

Lokalizacja

Cons:

Śniadania, brak możliwości dodania dzieci do pokoju, personel recepcji, który popełnił błędy

2026-02-26 • via Nuitee
R
Ryan • family_with_children • us
10
Pros:

Great location. Friendly staff all around. Nice dining, and gift shop. Valet and shuttle bus amazing.

Cons:

Price

2026-02-25 • via Nuitee
A
Angelina • family_with_children • us
9
Pros:

Walking distance to Universal Studios.

Cons:

Breakfast at the restaurant ended too soon, 9:30 am. They had a limited small buffet breakfast and one of the employees said they had a brunch at 11 am for $96.

2026-02-25 • via Nuitee
Y
Yessenia • extended_group • us
8
Great location
Pros:

Location and friendly staff

Cons:

No mirrors outside the bathroom

2026-02-25 • via Nuitee
S
Shun • family_with_children • ca
8
2026-02-24 • via Nuitee
A
Ashlee • family_with_children • us
9
Pros:

Loved this place will stay again if price is right!

Cons:

Had an issue with our AC

2026-02-24 • via Nuitee
M
Marcos Barbará • family_with_children • br
10
2026-02-24 • via Nuitee
N
Nunez • couple • us
10
2026-02-23 • via Nuitee
L
Lauren • family_with_children • us
10
2026-02-23 • via Nuitee
W
Waldecyr • family_with_children • br
8
Ótima
Pros:

Localização, limpeza dos quartos

Cons:

Café da manhã

2026-02-22 • via Nuitee
Y
YANCY • family_with_children • us
10
2026-02-22 • via Nuitee
M
madalene • family_with_children • us
10
2026-02-22 • via Nuitee
H
Huang • extended_group • us
10
完美，超乎想象
Pros:

他们有洗衣房，免费在前台换硬币。楼下有星巴克和便利店，很方便。可以直接直走到环球影城，大概7分钟左右。房间也很大，风景也很美。我遇到的员工态度都很好

2026-02-22 • via Nuitee
E
Erika • extended_group • us
10
Pros:

I let staff know it was my son's 13th birthday and they made sure to give him the best room and even sent up cake!

Cons:

Everything was wonderful

2026-02-22 • via Nuitee
K
Kanyan • family_with_children • cn
10
2026-02-14 • via Nuitee
S
Steven • family_with_children • us
8
Overall good experience just some extra charges not aware of. Love being next to the theme park.
Pros:

The location next to universal studios theme park! Good size rooms and the food options available.

Cons:

The parking garage situation. Big extra fee and the employee didn’t let me know I had to use my room card to leave the room while checking out exiting the garage. No microwave in the rooms and no fan in the bathroom.

2026-02-14 • via Nuitee