Hilton Los Angeles-Universal City

Hotels
Hilton Hotels & Resorts
8.5 (4734 reviews)
555 Universal Hollywood Drive , Los Angeles , us

Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Location near Universal Studios
Friendly and helpful staff
Cons:
Dirty windows and concerns about cleanliness
High parking fees

Categories

Cleanliness
7.75
Mixed sentiments were expressed regarding cleanliness; some reviews noted dirty windows and concerns about room cleaning.
Service
9.25
Overall positive feedback on staff friendliness and helpfulness, with many reviewers highlighting excellent service.
Location
9.25
Multiple reviews indicated that the hotel location is perfect for visiting Universal Studios and other attractions.
Room Quality
8.25
Rooms were generally comfortable, but some reviews mentioned the need for updates and concerns about bed comfort.
Amenities
8.75
Amenities such as the pool and shuttle service received positive remarks, although some felt there weren't enough washing machines.
Value for Money
7.75
Concerns about high parking fees and perceived expensive rates reduce the value perception among some guests.
Food and Beverage
8.25
Diverse opinions; while breakfast was appreciated, some noted high prices and limited vegan options.
Overall Experience
8.75
General consensus indicates guests had a good experience, citing the location and staff as highlights.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 21:29

Property Description

Prime Location near Universal Studios Hollywood

Luxurious Rooms with Stunning Views
Indulge in spacious and pet-friendly rooms at Hilton Los Angeles-Universal City, equipped with a cable TV, iPod dock, and wide windows offering captivating city or theme park views.

Diverse Dining Options and Wellness Facilities
Enjoy a culinary journey at Café Sierra, serving a variety of cuisines in a modern setting. Relax in the outdoor pool and hot tub, stay fit in the fully equipped fitness centre, and make use of the 24-hour business center.

Concierge Services and Nearby Attractions
Benefit from a multi-lingual staff, tour assistance, and car hire services at Universal City Hilton. Explore nearby attractions like the Hollywood Bowl and Lakeside Golf Club, with Downtown Los Angeles just a short metro ride away.

Book your stay now at Hilton Los Angeles-Universal City for an unforgettable experience!

Important information:

Please note that WiFi prices vary based on type of connection. Please contact the property for more information.

Please note that parking is subject to a 10% City Tax.

Extra beds can only be accommodated in the King Room.

Please note: Self-parking height restriction of 6 feet. Over-sized vehicles will be accommodated in valet and valet rate will apply.

Breakfast for included rates will be provided to each registered adult and child age 5 and under that share the same room.

Renovation work of the lobby and restaurant will be carried out from 06/04/2026 or to 10/07/2026.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BUR

Location

Property Accessibility

Total Disability Score: 73.71
Public Area
  • Hill Located: No
  • Ramp: Yes
  • Entrance Type: Electric
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Distance From The Elevator To The Accessible Room: 15
  • Room Max Guests Number: 4
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: Yes
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: Yes
  • Elevator Visual Signs: Yes
  • Lifts Accessible: Yes
Show all accessibility features

Guest Reviews

8.5
Based on 4734 reviews
Cleanliness: 7.75
Service: 9.25
Location: 9.25
Room Quality: 8.25
Amenities: 8.75
Value for Money: 7.75
Food and Beverage: 8.25
Overall Experience: 8.75
P
paul solo_traveller us
5
Pros:

Close to Universal

Cons:

They had a women's makeup
Convention. They took up all the tables and shuttles.

2026-08-08 via Nuitee
M
Maarten family_with_children be
7
Cons:

Kleine bedden

2026-08-08 via Nuitee
V
Vikash family_with_children gb
7
2026-08-08 via Nuitee
T
thedoors1980 Couples
10
Amazing stay
Pros:

Awesome place to stay close to universal studios with great amenities superb service also is a plus the shuttle service from and to universal studios

2026-08-07 via Tripadvisor
C
chikodinakad Friends getaway New York City, New York
10
Top notch staff. Professional and friendly atmosphere
Pros:

Excellent and professional service. You will want to come back.

2026-08-07 via Tripadvisor
F
freefalling09 Family
10
Wow what a Great Stay !!!
Pros:

When you get off the plane and head to your hotel first take omg this place is beautiful from the entrance entry through the gate and to the front door just amazing and the concierge service was amazing . The customer service was 5 stars!! The lobby and sitting area was nice and the indoor forest area behind glass was a plus ! The restaurant inside and the break was good ! And yes the free shuttle service top tier !! Atmosphere plus plus ! Room was wonderful and clean and perfect service !! Great value based on market and close to Universal and the zoo and Warner bros !

2026-08-07 via Tripadvisor
I
irisj974 Family
10
Hilton Universal Studios a must
Pros:

The Hilton Universal is a must to stay at, especially if you’re visiting Universal Studios . I was accommodated a very comfortable rollout bed for my extra child. It’s a walking distance to Universal Studios. Their restaurant provides fresh breakfast in the morning. The accommodation for early pool access was very convenient for my family and me since we arrived 4 hours early from our check in time. The staff was very kind and attentive. It was definitely a first great experience for my family and I look forward to many more to come .

2026-08-07 via Tripadvisor
H
Hava family_with_children il
8
נח מאד אם רוצים מקום קרוב ליוניברסל , חדרים מאד נקיים אבל המלון מיושן ואין אפשרויות רבות לאכול במלון , אבל יש מקומות במר
Pros:

מאד קרוב ליוניברסל, חמש דקות הליכה , צוות אדיב , חדרים נקיים

Cons:

המלון מאד מיושן, יש מסעדה אחת לא מוצלחת וארוחת בוקר יקרה , האווירה בארוחת בוקר מאד מיושנת

2026-08-07 via Nuitee
K
Karina family_with_children us
10
2026-08-06 via Nuitee
C
Charmaine Joy family_with_children us
9
2026-08-05 via Nuitee
R
Rodolfo solo_traveller mx
10
2026-08-05 via Nuitee
M
melih solo_traveller tr
10
Pros:

Begenmedim

2026-08-05 via Nuitee
A
ADMIN family_with_children mx
9
TODO BIEN. MUY AGUSTO
Pros:

ES UN HOTEL MUY CERCA DEL PARQUE Y QUE TIENE TRANSPORTE HACIA EL PARQUE

2026-08-04 via Nuitee
C
Chloe couple gb
9
Convenient for a few days at Universal Studios
Pros:

Good location for the theme park, comfortable bed.

Cons:

Bathroom was a bit dated, and shower/bath didn’t work well.

2026-08-04 via Nuitee
A
Andrea family_with_children us
10
Pros:

Everything at the hotel was fantastic! We were thrilled with the upgrade, which gave us an incredible view. The bellhop was incredibly friendly and helpful, and the maid service did an excellent job of freshening up our room during our visit to Universal Studios. The gentleman who checked us in was also very informative and kind. We’re definitely planning to return!

Cons:

I thought the buffet breakfast came with the room since it did the last time I visited. So that was kind of a bummer but not a big deal.

2026-08-04 via Nuitee
R
Robles solo_traveller us
10
Pros:

Beautiful hotel.

Cons:

Text on Info on room being ready did not arrive until after 5pm and only cause I asked.

2026-08-04 via Nuitee
B
Bhavesh family_with_children au
8
2026-08-04 via Nuitee
E
Estela family_with_children es
8
Desayuno excesivamente caro
Pros:

Las vistas

Cons:

Camas dobles pequeñas y el aire acondicionado de zonas comunes muy fuerte

2026-08-04 via Nuitee
M
Mélanie family_with_children ch
2
I would not recommend that hotel other than for its location if vaisitnf universal studio
Pros:

Location

Cons:

Queuing 30’ to be seted for breakfast - poor and basic breakfast for almost 100¥ a day for three people - old furniture old fashioned amenities - 2 laundry machines for a hotel of up to 890 guests capacity!! I am really disappointed as I have been traveling around the world with Hilton and will not anymore. Parking of more than 60$ a day for hotel guests!! This is not normal as there are no public parking around (or staff has not offered such) - advice on activities around hotel were poor

2026-08-04 via Nuitee
F
Fernando family_with_children us
10
Excelente 👌
Pros:

Ubicación buena

Cons:

Lo cerca del parque

2026-08-04 via Nuitee