Courtyard Flint by Marriott

I don’t even know where to begin. Our stay at the Courtyard Flint by Marriott was a complete disaster from start to finish.

The pool was under construction, but that wasn’t mentioned anywhere during booking. Hallways and stairwells were littered with construction materials, dust, and debris — it looked more like a job site than a hotel. The entire stairwell reeked of marijuana, and the smell carried into the hallways.

When we got to our room, things somehow got worse. There were visible stains on the box spring, and no sheet or cover on it — just bare, grimy fabric. Towels had hair on them, and there wasn’t even a basic bar of hand soap in the bathroom. Our window had been left wide open, the screen was bent, and several stink bugs were crawling around inside.

It honestly felt like no one had inspected or cleaned the room before we arrived. Between the filth, construction mess, bad smells, and general neglect, this property is nowhere near Marriott standards.

We checked out feeling disgusted and disappointed. Do yourself a favor and pick any other hotel in the area — this one needs a full renovation and management overhaul before it should be open to guests.

We got to the hotel at 3:40 pm to check in and the desk clerk had to go and check if our room was ready. She came back and said they did not have the room we reserved available so we were put in a smaller room. It took over 20 minutes to check in. The pool was also under construction

They were going through renovations so dusty

I was not made aware by Expedia or the hotel before check in or booking for that matter that the hotel was under going a remodel. This meant amenities I was told were available like the pool, hot tub, or even ice machines were actually not. Rooms were okay but with old furniture and paint flecks on the floor giving a uncleaned appearance. The AC unit had mold growing on the vents as well. All can be supported with photo evidence.

Property was under construction and had issues with room available. Even though I had prepaid. But they accommodated me

It suited our needs

Had ants all around the sink, bathroom wasn’t terribly clean when we got there, but the pillows were great! Also lots of construction now so giving the benefit of the doubt to some of this.

They are in the midst of upgrading the rooms. I had to switch rooms to huge room with nothing but a bed and TV. Had a friend come over and the bar was closed early, about 8 PM. Went up to my room and there was a piece of paper stating I had no water so I had to move. Inconvenient for me and the friend, they left and told me good luck. Bad experience for my 50th class reunion, will not be going back to Flint anytime soon

Horrible. Dirty, stains, non working, old. Nothing upgraded definitely NOT a courtyard

I spent one night in this property! It did not have the amenities that was advertised online, therefore I had to leave this place and seek shelter elsewhere! I will to requesting a refund for the rest of my money! No pool, no breakfast and the hotel was under complete renovation! Buyer's beware before you book online!

was disappointed that there was neither a fridge, or microwave in the room, instead was an unnecessary pull-out sofa.

Property was under construction. Received multiple room changes due to bedbugs and nonfunctioning toilet the pool is under construction. Zeric H was an outstanding guest host. Extremely accommodating.

Staff was friendly. HOWEVER, when I got my room I walked into a dirty room & the bed was a mess. When I went to front desk she asked if it was just the bed & said she'd go make it. Then when she came back asked if the cup of water in the bathroom was mine. I said no & she said can you throw it away for me then? Clearly the room wasn't cleaned & wasn't offered a new one.

Staff was rude. Pool was broken. Since it was an emergency booking, what marriot doesnt have a mini frig or a microwave. It felt like a motel 6. No essential amendities. Very very disappointed.

Hotel is horrendous. Room never got cleaned during our 4 day stay, towels not replaced , sinks weren’t cleaned promised room would be cleaned the just brought towels, emptied trash, never changed sheets or made bed never cleaned the sinks. Curtains were ripped, windows had something on them.

Nothing

Staff made the experience and stay the best. I truly appreciated how attentive they were. The hotel mini store is well stocked.

Complete Disaster - Stay Away

Got double-charged. Despite paying through Expedia they charged my wife's credit card the whole week stay again. Staff first said "yeah we see it, sorry that receptionist was new and she made a mistake. it'll reverse automatically." Later claimed they couldn't see any charge. After hours of arguing with 2 mangers across our week stay there, the bank literally confirmed the charge to the manager - and he STILL denied it. And then asked me dispute it myself. I did. Have to wait 60-day for a decision on my money and might not be refunded.

But wait, there's more:
Pull-out bed was disgusting - covered in stains. Construction everywhere all week - pool torn apart, gym wrapped in plastic, outdoor areas covered in debris. Couldn't use any amenities we paid for.

But to be fair: the room (other than the pull-out) itself was fairly clean as well as the bathroom, and the lobby wasn't bad.

TLDR: Pros: Clean bathroom, decent lobby Cons: Double-charged me, confirmed the mistake, then denied it. and kept lying about it, disgusting bed, construction blocking all amenities, terrible customer service

Property was under renovation which was not disclosed. Construction materials littered the corridor where our room was. Unsafe and a fire code violation. Light over bathroom sink only worked sometimes. No maid service even though we asked for it. We had to get our own clean towels from the desk. Horrible experience.

After getting checked in, I Then saw they were under construction. The pool is closed, also under construction.
I had a mattress that had holes in it and was stained with a mattress cover that was from 20 years ago and one set of sheets. I asked for two sets of sheets to put on additional to put over the nasty bed that was probably taken off of the corner in Flint. No one would ever bring sheets. I ended up breaking down and going to Meijer and buying sheets and a mattress cover.
The floor was wet in all spots where u would access the bed and the walkout patio. The bed was damp and the sheets also were. The couch was broke down so bad, you mind as well have sat on the floor.