SureStay Plus Hotel by Best Western Jackson

Hotels
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SureStay Plus Hotel by Best Western
7.2 (693 reviews)
1936 Highway 45 Byp , Jackson , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
Pets allowed
Express check-in/check-out
Fax/photocopying
Shallow end
See all facilities

Review Highlights

Pros:
Location
Cleanliness
Room Quality
Comfortable Bed
Affordability
Breakfast
Cons:
Dirty rooms
Rude staff
Poor management
Maintenance issues

Categories

Cleanliness
5.85
Several complaints about dirty rooms and mold present, indicating lower cleanliness standards.
Service
7.32
Mixed reviews on service quality, with some reports of rude staff yet overall adequate service.
Location
8.35
Consistently praised for great location.
Room Quality
6.81
Room quality noted as comfortable yet needs remodeling according to some reviews.
Amenities
6.84
Amenities provided were decent but some lacking, such as cable TV service.
Value for Money
7.8
Considered a good value for money based on reviews highlighting affordability.
Food and Beverage
7.85
Breakfast options were positively highlighted.
Overall Experience
6.82
Overall stay experience varied widely, factors impacting consistent satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 18:18

Property Description

Charming Hotel Near Casey Jones Home & Railroad

Modern Amenities: Enjoy brown accented rooms with free Wi-Fi, cable TV with HBO, microwave, fridge, and coffee facilities.

Convenient Facilities: Benefit from a seasonal outdoor pool, business center, 24-hour reception, and free parking.

Ideal Location: Situated off Interstate 40, near The Ballpark at Jackson and Union University, with Hamilton Hills Shopping Center just across.

Book your stay at SureStay Plus Hotel by Best Western Jackson for a delightful experience in Jackson, Tennessee.

Important information:

Upon check-in, photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MEM

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.2
Based on 693 reviews
Cleanliness: 5.85
Service: 7.32
Location: 8.35
Room Quality: 6.81
Amenities: 6.84
Value for Money: 7.8
Food and Beverage: 7.85
Overall Experience: 6.82
C
Charlene • solo_traveller • us
10
Pros:

Friendly staff

2026-05-06 • via Nuitee
A
Amy • solo_traveller • us
9
Pros:

Beds were good as well as breakfast...walking distance to dinner which we appreciate when getting off the road. Great staff

2026-05-06 • via Nuitee
S
Saunders • solo_traveller • us
8
Pros:

Bed was comfy and room was clean

Cons:

Shower needs to be updated and non slip tread needs to be applied to bottom of tub

2026-05-03 • via Nuitee
B
Barbara • solo_traveller • us
10
Pros:

Everything was wonderful. Breakfast was very good and staff was friendly. Will be staying again if we are in that area.

2026-05-02 • via Nuitee
L
Lynsay • solo_traveller • gb
10
2026-05-01 • via Nuitee
D
Debra • couple • us
4
Comfy bed, but…..
Pros:

The bed was super comfortable. There was also a small sofa to relax on, which was a plus. The room served it’s purpose for a 1 night stop.

Cons:

The microwave in the room was broken, which was disappointing. The floor tiles were curling up like there must have been a major water spill previously. The location is an easy off, easy on at the exit, but you also have all the highway noise to put up with.

2026-05-01 • via Nuitee
P
Pamela • solo_traveller • us
10
Pros:

The location was perfect for anything or anywhere you wanted to go in Jackson.
The hotel was nice, comfortable, clean and the staff was very friendly.

Cons:

Nothing

2026-05-01 • via Nuitee
D
Denise Kinner • family_with_children • us
8
2026-04-30 • via Nuitee
D
Dalan • solo_traveller • us
1
Pros:

Price and location

Cons:

The Roaches and spiders and not clean at all.. management wasn't professional at all with zero customer service skills.. never going back!!!

2026-04-24 • via Nuitee
G
Gregory • extended_group • us
6
2026-04-23 • via Nuitee
A
Andrew • solo_traveller • us
3
Not sure I would stay there again.
Cons:

Too loud & noisy. Too close to busy traffic. Not all staff were friendly. Bed too soft. Needed to be firm. Room looks outdated.

2026-04-23 • via Nuitee
J
John • couple • us
10
Comfortable stay and conveniently located
Pros:

Clean, great off highway location. Staff was very friendly and eager to help. Room was comfortable, good beds. Shower was great, loved the water pressure.

Cons:

Tub was slippery.

2026-04-19 • via Nuitee
R
Ringo • solo_traveller • us
9
Pros:

The hotel is pretty much quiet i also like that they pretty much everything you will need in the room iron / board ,microwave those type things the bed is pretty comfy

Cons:

To be honest there was not to much I didn't like I have stayed here about 4 or 5 times the only thing was they usually put me up stairs and I don't like climbing

2026-04-18 • via Nuitee
P
Pritchard • couple • us
4
2026-04-18 • via Nuitee
A
Amy • family_with_children • us
5
Pros:

Clean enough. Somewhat noisy when cars would come in and out but an okay place to stay.

Cons:

The bathroom door didn’t seal, when latched there was a crack which people could see through and see you sitting on the toilet…

2026-04-13 • via Nuitee
R
Ryanna • solo_traveller • us
10
2026-04-13 • via Nuitee
K
Kathy • family_with_children • us
8
Pros:

Clean, very hot water, easy parking. We had a 20 ft. trailer we were pulling.

2026-04-13 • via Nuitee
G
Glenn • couple • us
10
The breakfast fresh
Pros:

Close

Cons:

Nothing

2026-04-11 • via Nuitee
G
Glenn • couple • us
10
It was good.
Pros:

Close

Cons:

Nothing

2026-04-11 • via Nuitee
T
Teanna • couple • us
6
2026-04-07 • via Nuitee