SureStay Plus Hotel by Best Western Jackson

Hotels
•
SureStay Plus Hotel by Best Western
7.2 (751 reviews)
1936 Highway 45 Byp , Jackson , us
+1 731-664-3030

listing image 1
Show all photos
Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Business center
Heating
See all facilities

Review Highlights

Pros:
Location
Cleanliness
Room Quality
Comfortable Bed
Affordability
Breakfast
Cons:
Dirty rooms
Rude staff
Poor management
Maintenance issues

Categories

Cleanliness
5.85
Several complaints about dirty rooms and mold present, indicating lower cleanliness standards.
Service
7.32
Mixed reviews on service quality, with some reports of rude staff yet overall adequate service.
Location
8.35
Consistently praised for great location.
Room Quality
6.81
Room quality noted as comfortable yet needs remodeling according to some reviews.
Amenities
6.84
Amenities provided were decent but some lacking, such as cable TV service.
Value for Money
7.8
Considered a good value for money based on reviews highlighting affordability.
Food and Beverage
7.85
Breakfast options were positively highlighted.
Overall Experience
6.82
Overall stay experience varied widely, factors impacting consistent satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 18:18

Property Description

Charming Hotel Near Casey Jones Home & Railroad

Modern Amenities: Enjoy brown accented rooms with free Wi-Fi, cable TV with HBO, microwave, fridge, and coffee facilities.

Convenient Facilities: Benefit from a seasonal outdoor pool, business center, 24-hour reception, and free parking.

Ideal Location: Situated off Interstate 40, near The Ballpark at Jackson and Union University, with Hamilton Hills Shopping Center just across.

Book your stay at SureStay Plus Hotel by Best Western Jackson for a delightful experience in Jackson, Tennessee.

Important information:

Upon check-in, photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MEM

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.2
Based on 751 reviews
Cleanliness: 5.85
Service: 7.32
Location: 8.35
Room Quality: 6.81
Amenities: 6.84
Value for Money: 7.8
Food and Beverage: 7.85
Overall Experience: 6.82
R
Ray • couple • us
2
So glad to be leaving. The be bed was awful and we asked for extra toilet paper ,told didn't have a
Cons:

The bed was awful. Lumpy on one side and a hole on the other side.

2026-08-26 • via Nuitee
M
Mustapha • family_with_children • us
9
Great place/ price, friendly staff
2026-08-24 • via Nuitee
W
wallace • solo_traveller • us
9
Pros:

Quite

2026-08-16 • via Nuitee
C
Craig • solo_traveller • us
9
2026-08-13 • via Nuitee
N
Nelson • solo_traveller • us
8
Just right
Pros:

The breafast is very good

Cons:

Access to property. Not a Lot can be done about that.

2026-08-11 • via Nuitee
L
Linda • solo_traveller • nz
2
Im sure there are better options
Pros:

The staff were pleasant. The ac was on when we arrived.

Cons:

Having to put shoes on to walk around the room because of the hole in the floor and broken vinyl planks by the bed and lifting dirty ones in the bathroom. Two cop cars pulling up to attend a situation as we arrived. The grubbynish of all things and litter outside the room.

2026-08-08 • via Nuitee
W
wallace • solo_traveller • us
9
2026-08-06 • via Nuitee
W
wallace • solo_traveller • us
9
2026-08-06 • via Nuitee
W
wallace • solo_traveller • us
9
2026-08-06 • via Nuitee
H
Hector • family_with_children • mx
8
Pros:

Good location and breakfast!

Cons:

To clean outside the room in the parking area

2026-08-03 • via Nuitee
W
Way • family_with_children • us
9
Pros:

The comfort and quietness of the facility friendly staff and visitors

2026-07-25 • via Nuitee
R
RubyB • solo_traveller • us
10
Good place to stay.
Pros:

Room was a good size and clean. Contential breakfast was decent. Easy to get to and close to retail stores.

Cons:

Our room was in the front and much parking.

2026-07-25 • via Nuitee
B
Brian • solo_traveller • us
5
Xox
Cons:

Tv didnt work
Breakfast food old and outdated

2026-07-24 • via Nuitee
W
wallace • solo_traveller • us
3
Cons:

Cleaning People asking for money because they were hungry.

2026-07-23 • via Nuitee
W
wallace • solo_traveller • us
10
Cons:

People not renting a room bringing their children there for the swimming pool

2026-07-23 • via Nuitee
F
Foga • solo_traveller • us
2
Pros:

The pool was clean

Cons:

The staff was rude. The restroom was very gross I kept my shoes on the whole time.

2026-07-19 • via Nuitee
J
Jennifer • solo_traveller • us
1
2026-07-18 • via Nuitee
P
Pack • couple • us
7
I enjoyed my stay.
Pros:

I didn't eat breakfast. I was down for my brother funeral.

Cons:

Nothing

2026-07-17 • via Nuitee
Y
Yadagiri • family_with_children • us
7
2026-07-15 • via Nuitee
S
Shanya • couple • us
9
2026-07-13 • via Nuitee