SureStay Plus Hotel by Best Western Jackson

Hotels
•
SureStay Plus Hotel by Best Western
6.7 (608 reviews)
1936 Highway 45 Byp , Jackson , US
+1 731-664-3030

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Business center
Heating
See all facilities

Review Highlights

Pros:
Very clean rooms (several mentions)
Friendly, accommodating staff
Comfortable beds (many mentions)
Good/decant continental breakfast
Convenient location and easy interstate access
Quiet/peaceful stays
Clean pool
Good value for price
Cons:
Room maintenance issues (lumpy beds, hole in floor, broken vinyl)
Outdated/dreary rooms for some
Toilet running constantly in some rooms
Amenity problems (hot tub/pool outages, ice machine location, noisy AC)
Breakfast timing/late opening and occasional outdated food
Rude staff or cleaning staff soliciting money (isolated reports)
Housekeeping entering before checkout
TVs not working
Parking/access and outside litter/dirty areas

Categories

Cleanliness
7.5
Rooms frequently described as very clean and quiet; pool also noted clean. However, isolated reports of a very gross restroom, litter/outside debris, and an instance of housekeeping entering before checkout lower the score slightly.
Service
7.8
Staff repeatedly described as friendly and accommodating (management proactively fixed a breakfast issue). A few reports of rude staff and cleaning staff soliciting money reduce the overall service rating but overall service sentiment is positive.
Location
8
Multiple mentions of convenient location: easy interstate access, close to retail and local events. Some comments about limited property access and parking but location is generally a strength.
Room Quality
5
Mixed to negative: several guests noted comfortable beds and acceptable room size but multiple maintenance issues were reported (lumpy beds/holes, broken vinyl planks, toilet running, sink outside room, outdated decor, TV failures), giving room quality a below-average score.
Amenities
5.5
Amenity sentiment is mixed: pool was described as clean but guests reported hot tub/pool issues not posted online, ice machine location inconvenient, noisy AC, and some TVs not working — resulting in a below-average amenities score.
Value for Money
7.5
Several guests called it 'great for the price' and noted decent value given cleanliness and location; maintenance and dated rooms temper the value perception but overall seen as reasonable value.
Food and Beverage
7
Breakfast was frequently praised as good or very good and continental offerings were acceptable. Complaints include late opening times, occasional outdated/old items, and inconsistent availability, so overall slightly above average.
Overall Experience
5.3
Overall mixed impressions: many peaceful, satisfactory stays with friendly staff and good breakfast, but recurring maintenance, amenity failures, and occasional rude interactions produced a noticeably uneven overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:05

Property Description

Charming Hotel Near Casey Jones Home & Railroad

Modern Amenities: Enjoy brown accented rooms with free Wi-Fi, cable TV with HBO, microwave, fridge, and coffee facilities.

Convenient Facilities: Benefit from a seasonal outdoor pool, business center, 24-hour reception, and free parking.

Ideal Location: Situated off Interstate 40, near The Ballpark at Jackson and Union University, with Hamilton Hills Shopping Center just across.

Book your stay at SureStay Plus Hotel by Best Western Jackson for a delightful experience in Jackson, Tennessee.

Important information:

Upon check-in, photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MEM

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

6.7
Based on 608 reviews
Cleanliness: 7.5
Service: 7.8
Location: 8
Room Quality: 5
Amenities: 5.5
Value for Money: 7.5
Food and Beverage: 7
Overall Experience: 5.3
L
Lucas • couple • us
1
Horrible
Pros:

Nothing

Cons:

The 2 beds had bedbugs and when brought to the managers attention he denied it. We asked him to walk to the room so we can show him he refused. He refused a refund. We stayed at a different hotel.

2026-11-07 • via Nuitee
J
Jessica • couple • us
10
Love it
2026-11-06 • via Nuitee
T
Thomas • couple • us
7
Pleasant manager was nice.I would stay there again
Pros:

Good breakfast, friendly staff, clean lobby. It was in a good location right across from the Casey Jones train museum.

Cons:

The mattress protector on my bad sheets was dirty. I pointed it out to the manager. Also, the water and the shower never got hot, stayed lukewarm.

2026-11-05 • via Nuitee
J
Jonatan • family_with_children • il
1
2026-11-04 • via Nuitee
N
Nancy • solo_traveller • us
3
Dirty
Cons:

Bathroom was gross with poop all over the toilet. The AI text I received totally unhelpful just responding everyone was too busy to help me.

2026-11-02 • via Nuitee
S
Simone • couple • br
1
PÉSSIMO
Pros:

De nada

Cons:

De tudo

2026-11-01 • via Nuitee
M
Madison • couple • us
10
2026-10-26 • via Nuitee
W
wallace • family_with_children • us
4
Pros:

Coffee in the room.

Cons:

Swimming pool and the hot tub we're not working was not posted on the internet.

2026-10-22 • via Nuitee
W
wallace • family_with_children • us
9
2026-10-22 • via Nuitee
A
Amy • family_with_children • us
10
Pros:

Very clean. Friendly staff. Very comfortable bed. Will stay here again.

Cons:

Ice machine not in a central location, hard to find.

2026-10-22 • via Nuitee
S
Serena • family_with_children • us
10
2026-10-22 • via Nuitee
W
wallace • family_with_children • us
3
2026-10-22 • via Nuitee
R
Robert • couple • us
8
Pros:

A good stay. Last minute decision to stop and we were not disappointed. It was a peaceful stay

2026-10-18 • via Nuitee
J
John • solo_traveller • us
9
I stayed two different nights and both stays were good.
Pros:

Easy access from interstate.

Cons:

Nothing

2026-10-16 • via Nuitee
N
Nelson • solo_traveller • us
8
Vey accomidating
Pros:

The Corrected a problem with breakfast being late. The fact the management came to me to let me know what they had done meant at lot. The appreciate my buisness and that is hard to find these days.

2026-10-16 • via Nuitee
C
Cat • family_with_children • gb
6
Wouldn't return
Pros:

That it was close to slide n Ride Rodeo.
Good tv.

Cons:

Very dated. Sink outside room. Toilet cistern water running constantly. Very dark and dreary in room.

2026-10-15 • via Nuitee
W
Williams • couple • us
8
2026-10-12 • via Nuitee
T
Tasha • family_with_children • us
8
2026-10-12 • via Nuitee
L
Linda • solo_traveller • us
8
Pros:

The rooms were small but very doable. The beds were very comfortable and the breakfast was good.

Cons:

The small rooms.

2026-10-12 • via Nuitee
J
Jessica • couple • us
10
2026-10-08 • via Nuitee