Embassy Suites by Hilton Philadelphia Airport

Hotels
•
Embassy Suites Hotels
7.1 (2401 reviews)
9000 Bartram Avenue , Philadelphia , us

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Children allowed
Pets allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Staff is accommodating
Good location
Cons:
Cleanliness issues
Poor food service

Categories

Cleanliness
6.06
Several mentions of cleanliness issues such as crumbs in the bed and a leaking toilet.
Service
8.53
Some positive feedback about the front desk staff being accommodating and helpful.
Location
8.57
Location comments reflect convenience, especially for airport access and local amenities.
Room Quality
7.02
Issues with room requests not being met, cleanliness concerns and outdated facilities.
Amenities
6.05
Fridge and pool issues mentioned, indicating significant dissatisfaction with amenities.
Value for Money
7.51
Stayed during a busy time, though the service and amenities did not meet expectations.
Food and Beverage
5.06
Breakfast experience was disappointing with food not replenished and only limited options.
Overall Experience
8.03
Mixed feelings overall due to both some positives (location, good service) and significant negatives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 04:49

Property Description

Spacious All-Suite Accommodation
Located just minutes from Philadelphia International Airport, Embassy Suites by Hilton Philadelphia-Airport offers spacious all-suite accommodation, perfect for a comfortable stay.

Complimentary Amenities
Enjoy a complimentary cooked-to-order breakfast, free airport transfers, wireless internet access, and a nightly evening reception during your stay, ensuring a convenient and relaxing experience.

Convenient Location
Situated close to Philadelphia's city center attractions, sports venues like Lincoln Financial Field and Wells Fargo Center, and various museums, our hotel provides easy access to explore the best of the city.

Book your stay at Embassy Suites by Hilton Philadelphia-Airport for a delightful and unforgettable experience.

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Complimentary 24-hour shuttle service is available for pick-up and drop-off at the airport. Guests are required to request for the shuttle for a pick-up at the airport after baggage collection with details of the terminal.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: PHL

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 25 per day.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

7.1
Based on 2401 reviews
Cleanliness: 6.06
Service: 8.53
Location: 8.57
Room Quality: 7.02
Amenities: 6.05
Value for Money: 7.51
Food and Beverage: 5.06
Overall Experience: 8.03
A
Aiden • family_with_children • us
9
Pros:

The staff was courteous. The room was nice. The bed was very comfortable.

Cons:

The shower was a little off putting. Could've been a better design.

2026-04-04 • via Nuitee
L
Lloyd • couple • us
10
2026-04-02 • via Nuitee
J
Joyce • family_with_children • us
10
The check-in, the room access, and access to the facility, and check-out went smoothly.
Pros:

Breakfast was fine. I did tried to go back to get something a few minutes after the closing time. Things were locked up.

Cons:

There could have been blankets in the sleep sofa area.
Maybe the check-in clerk could have shown the invoice information at check-in.
Verifying reservation prior to check-in seemed difficult.

2026-04-02 • via Nuitee
D
dns65 • Friends getaway • Canada
2
Helpful action by staff was very UNHELPFUL
Pros:

Staff were trying to be "helpful" so they created a Hilton Honours account for me. Unfortunately, they didn't take the time to properly spell my first and last name. After 15 minutes on the phone with the Hilton people trying to straighten this out, I told them not to bother and cancelled my reservation and booked with Marriott.

Please remind your staff if they are going to be HELPFUL they must also be ACCURATE. By not taking the time to ensure you correctly spelled both my first and last name when creating a loyalty account WHICH I DID NOT ASK FOR, you lost a reservation. Marriott thanks you for your business and in particular, the caliber of your staff.

2026-04-01 • via Tripadvisor
C
Cydcharrise • couple • us
7
no spa-itans but we ate like vikings
Pros:

i enjoyed the breakfast and the room was very comfortable

Cons:

i was disappointed that the pool was not working because that was one of the reasons i booked the hotel
there was also a running toliet

2026-03-31 • via Nuitee
L
Lori • couple • us
5
Lots of money for a low quality nights stay. Beds were comfortable
Pros:

Close to the airport

Cons:

Center of hotel was a closed in entertainment area. Very loud, lots of people.
The curtains were torn into shreds in the bedroom

2026-03-29 • via Nuitee
Q
Quairra • family_with_children • us
1
Cons:

The pool was closed and they did not notify us the elevator was down . The futon in my room did not open up at all the tub was rusted

2026-03-29 • via Nuitee
D
Dickerson • couple • us
10
Amazing and comfortable
Pros:

it was amazing and clean everyone was so nice

Cons:

nothing

2026-03-29 • via Nuitee
U
U3894FUsherrib • Family
10
Managers special was hitting!
Pros:

Bartender John Marter is a beast with the drinks. Smiles comes free too!

2026-03-28 • via Tripadvisor
J
Jackie • couple • us
10
Pleasant
Pros:

The atmosphere the hospitality, the location Place absolutely beautiful the breakfast also happy hour

Cons:

My stay wasn’t long enough

2026-03-28 • via Nuitee
C
Cheryl • couple • us
9
Great place to catch a plane from Philly
Pros:

Location, the room was clean and comfortable.

2026-03-27 • via Nuitee
U
Ugur • family_with_children • us
1
2026-03-23 • via Nuitee
C
Connie • extended_group • us
10
Outstanding customer service and accommodations!
Pros:

We needed a last minute hotel room for two nights as our flight was cancelled due to weather. Many others were in a similar situation. As a result, the hotel check-in area was insane with frustrated travelers. We were extremely impressed by the front desk employees who maintained their composure with a smile the entire time. In fact, every single staff member was friendly, polite, and said hello in passing! Even a young man who indicated it was his first day! The airport shuttle was convenient and timely! As an added bonus, the free happy hour was very much appreciated! A few glasses of wine and snacks were definitely needed that first evening!

Cons:

As we had an early morning flight and anticipated TSA lines would be long from the cancellations, we were unable to take advantage of the free breakfast and coffee the second day (the omelette the first morning was delicious!). A small early morning "grab and go" breakfast would have been nice.

2026-03-22 • via Nuitee
J
Jennifer • couple • us
10
2026-03-21 • via Nuitee
D
Dianna • couple • us
8
2026-03-21 • via Nuitee
T
Tiffany • extended_group • us
8
2026-03-20 • via Nuitee
F
FirstSarntTommy • Couples
6
Tired and worn out
Pros:

I'm used to a better than average product with Embassy Suites; large rooms, nice furniture, pleasant surroundings. Perhaps that's why my last stay was disappointing.

This location has seen better days and it's just wearing out. The carpet is worn and the furniture obviously needs replacement. The sealant around the walk in shower was cracked and poorly repaired. The restaurant area was not at all welcoming, with too many large tables. The whole place has a tired, desultory feeling to it and needs rejuvenation for what you pay to stay there.

2026-03-19 • via Tripadvisor
K
Kiesha • family_with_children • us
8
Would have been a great stay had the pool been working and knowing I had to pay to park. Guests were running around the
Pros:

Beautiful inside

Cons:

Reserved this hotel because of the indoor pool just to learn the pool was not available.
Also, was not aware that there was a $29.99 charge for parking g per day which is crazy.

2026-03-19 • via Nuitee
B
Brittany • family_with_children • us
1
2026-03-19 • via Nuitee
G
Garza • solo_traveller • us
8
2026-03-18 • via Nuitee