Quality Inn & Suites

Hotels
•
Quality Inn
6.4 (1379 reviews)
5234 Ferry Street , Niagara Falls , ca

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Family rooms
Fax/photocopying
Non-smoking throughout
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
Hand sanitizer in guest room and key areas
See all facilities

Review Highlights

Pros:
Friendly staff
Spacious rooms
Good location
Cons:
Cleanliness issues
Inadequate amenities
Poor breakfast

Categories

Cleanliness
5.73
Multiple reviews mentioned cleanliness issues, including bugs and ants.
Service
8.2
Overall positive feedback on staff friendliness and professionalism.
Location
7.74
Location was generally well-received but impacted by construction.
Room Quality
6.19
Spacious rooms noted, but issues with cold temperatures and thin walls.
Amenities
5.22
Breakfast was lacking and many amenities were not available due to renovations.
Value for Money
6.68
Guests felt they paid for services that weren't provided, but some appreciated the hotel’s pricing.
Food and Beverage
5.23
Breakfast was described as very inadequate, with few options available.
Overall Experience
6.2
Mixed feelings with some positive aspects but significant issues reported.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 04:13

Property Description

Convenient Location in the Heart of Niagara Falls
Located in the vibrant Fallsview district, Quality Inn and Suites offers easy access to iconic attractions such as Skylon Tower, Casino Niagara, and Niagara Fallsview Casino Resort.

Modern Amenities for a Comfortable Stay
Enjoy complimentary WiFi, a 24-hour front desk, and convenient on-site private parking. Need to catch up on work? Make use of the business centre or grab a refreshing drink from the vending machines.

Explore Niagara's Wonders
With Rainbow Bridge, Journey Behind the Falls, and Horseshoe Falls just a stone's throw away, immerse yourself in the beauty of Niagara Falls during your stay at Quality Inn and Suites.

Book your stay now and experience the best of Niagara Falls at Quality Inn and Suites!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YYZ

Property Policies

  • Internet

    WiFi is available in some hotel rooms and is free of charge.

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for CAD 20 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs CAD 20 per day.

  • Pets

    Pets are not allowed.

Location

Property Accessibility

Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

6.4
Based on 1379 reviews
Cleanliness: 5.73
Service: 8.2
Location: 7.74
Room Quality: 6.19
Amenities: 5.22
Value for Money: 6.68
Food and Beverage: 5.23
Overall Experience: 6.2
C
Chowdhury • family_with_children • ca
9
Pros:

Cleanliness and staff.

Cons:

Nothing particular.

2026-04-06 • via Nuitee
M
Michael • couple • ca
7
2026-04-05 • via Nuitee
P
Pat • family_with_children • ca
10
2026-04-05 • via Nuitee
R
Raiann • couple • ca
9
It was good
Pros:

It’s close to the casinos and this is where we always stay. The room was clean and comfortable.

Cons:

That the shower door didn’t stay closed

2026-04-05 • via Nuitee
T
Tiago • family_with_children • pt
9
2026-04-05 • via Nuitee
D
Denise • couple • us
4
Pros:

I loved the location being close to the falls..however the room itself had no microwave the exterior door wouldn’t close properly, I believe they charged me for a broken chair that we let them know was broken as soon as we arrived..there was something going on with the mattress it would move around hanging off one side of the box spring regardless how many times we centered it..

Cons:

The place was clean

2026-03-30 • via Nuitee
T
Thureson • couple • ca
7
2026-03-29 • via Nuitee
S
Shannon • couple • ca
8
2026-03-23 • via Nuitee
F
Friedrich • couple • ca
9
Pros:

Close to everything. Wonderful staff.

2026-03-22 • via Nuitee
E
Erica • couple • ca
3
Will more than likely not go back
Pros:

Close to Clifton Hill

Cons:

Door didn't lock unless slammed shut, Bath tub had a patched spot and Ants in the Bathroom, Had to throw out my toothbrush. Barely any choices for breakfast, more than half the food was empty / look like it wasn't there to begin with.

2026-03-21 • via Nuitee
M
martine • solo_traveller • ca
10
2026-03-19 • via Nuitee
A
Amore • couple • ca
8
2026-03-07 • via Nuitee
Z
Zenamar • family_with_children • ca
3
2026-03-04 • via Nuitee
P
Pawan • extended_group • in
10
2026-02-24 • via Nuitee
J
jitendra • family_with_children • ca
8
except additional cost for parking everything was good
Pros:

location and rooms.

2026-02-13 • via Nuitee
J
Johnathan • family_with_children • ca
10
2026-01-31 • via Nuitee
K
Krzysztof_Bu • extended_group • pl
3
2026-01-26 • via Nuitee
S
Sohel • extended_group • ca
1
2026-01-21 • via Nuitee
S
Sarah • family_with_children • ca
10
2026-01-19 • via Nuitee
T
Tolulope • family_with_children • ca
2
1 star hotel
Pros:

Location

Cons:

Bad smell, unclean room, pictures on website on the actual way it looks like on sight. Though staffs are good but the hotel isn't worth the value for the money paid. I got a refund because I can't sleep in such a terrible room I was given. The rating should be 1star.

2026-01-19 • via Nuitee