Quality Inn & Suites

Hotels
Quality Inn
6.4 (1487 reviews)
5234 Ferry Street , Niagara Falls , ca

Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Heating
See all facilities

Review Highlights

Pros:
Friendly staff
Spacious rooms
Good location
Cons:
Cleanliness issues
Inadequate amenities
Poor breakfast

Categories

Cleanliness
5.73
Multiple reviews mentioned cleanliness issues, including bugs and ants.
Service
8.2
Overall positive feedback on staff friendliness and professionalism.
Location
7.74
Location was generally well-received but impacted by construction.
Room Quality
6.19
Spacious rooms noted, but issues with cold temperatures and thin walls.
Amenities
5.22
Breakfast was lacking and many amenities were not available due to renovations.
Value for Money
6.68
Guests felt they paid for services that weren't provided, but some appreciated the hotel’s pricing.
Food and Beverage
5.23
Breakfast was described as very inadequate, with few options available.
Overall Experience
6.2
Mixed feelings with some positive aspects but significant issues reported.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 04:13

Property Description

Convenient Location in the Heart of Niagara Falls
Located in the vibrant Fallsview district, Quality Inn and Suites offers easy access to iconic attractions such as Skylon Tower, Casino Niagara, and Niagara Fallsview Casino Resort.

Modern Amenities for a Comfortable Stay
Enjoy complimentary WiFi, a 24-hour front desk, and convenient on-site private parking. Need to catch up on work? Make use of the business centre or grab a refreshing drink from the vending machines.

Explore Niagara's Wonders
With Rainbow Bridge, Journey Behind the Falls, and Horseshoe Falls just a stone's throw away, immerse yourself in the beauty of Niagara Falls during your stay at Quality Inn and Suites.

Book your stay now and experience the best of Niagara Falls at Quality Inn and Suites!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YYZ

Location

Property Accessibility

Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

6.4
Based on 1487 reviews
Cleanliness: 5.73
Service: 8.2
Location: 7.74
Room Quality: 6.19
Amenities: 5.22
Value for Money: 6.68
Food and Beverage: 5.23
Overall Experience: 6.2
R
Riccardo solo_traveller it
8
Pros:

The location was perfect. You can reach the falls with less than a 10-minutes walk.

Cons:

The room could be cleaned more carefully. But overall worth the money.

2026-08-22 via Nuitee
L
Luis Antonio solo_traveller ca
7
2026-08-22 via Nuitee
D
denis couple ca
3
Le personnel disait tout faire mais en nous racontant des mensonges!!!
Pros:

Proche des chutes

Cons:

L’emplacement de notre chambre dans un coin perdu de l’hôtel et très isolé

2026-08-21 via Nuitee
M
mostapha solo_traveller ca
8
Pros:

Les employés très sympathique

Cons:

Petit degat d'eau dans le toit du toilettes ,apres ona changer la chambre .

2026-08-21 via Nuitee
D
DAELMAN family_with_children ca
3
Trop cher pour ce que ca vaut !
Pros:

Tres petite place ppur dejeuner ...trop de personnes...tres chaud ..buffet tres pauvre .

Cons:

Sur le site l’hotel est magnifique mais j’ai ete place en face dans un hotel renové sans assenceur .pour voir les photos contacter moi a [email protected]

2026-08-20 via Nuitee
M
Michael couple gb
7
2026-08-20 via Nuitee
M
Melba family_with_children us
8
2026-08-19 via Nuitee
N
Nicole extended_group fr
8
2026-08-19 via Nuitee
V
Veronika family_with_children us
7
Cons:

The dining area for breakfast was very small and crammed.

2026-08-18 via Nuitee
T
Thomas family_with_children ca
5
2026-08-17 via Nuitee
M
Melanie family_with_children ca
2
Dirty with broken furniture
Pros:

The location is fantastic. That's about it.

Cons:

Our room was not clean when we arrived. Cleaners had to come in and clean and change bedding AFTER they checked us in. One of the bedframes had a broken leg and was completely on an angle. Because the room wasn't cleaned before our arrival, no one noticed. Apparently, maintenance doesn't work weekends. They offered us a cot which we refused as it wouldn't fit both kids anyway. There was no remote for the TV. They came in with four remotes to try and figure out which one belonged to the TV. It didn't work. Will never return to a Quality Inn, anywhere. Owned by people who clearly don't care about basic health and cleanliness, just making money.

2026-08-17 via Nuitee
K
Kalsi solo_traveller ca
6
2026-08-15 via Nuitee
S
Sanchez Duran solo_traveller ca
9
Pros:

El desayuno y la cercanía a las atracciones

Cons:

El baño, un poco diferente al enseñado en la fotos de la reserva, pero cumplió su función

2026-08-14 via Nuitee
S
Senatus solo_traveller ca
3
Pros:

,

Cons:

Beaucoup de choses, mais pas la peine d'en parler il aura pas une prochaine fois, jamais.

2026-08-14 via Nuitee
M
Mohamed couple ca
7
2026-08-14 via Nuitee
M
Mahmudul extended_group ca
6
It was good but not meet the expectations with the price.
Cons:

Smell in the room , no oven , fridge is to small.

2026-08-14 via Nuitee
H
Hamid family_with_children ca
8
Très bon rapport qualité / prix
Pros:

Proche des activités ( Clifton Hill, Niagara Falls cruise, journey behind the falls…)

Cons:

La télé ne fonctionne pas dans les deux chambres 520 & 521 ( pas de chaînes )

2026-08-13 via Nuitee
A
Ali solo_traveller ca
9
Pros:

Everything was excellent.

2026-08-12 via Nuitee
A
Ali extended_group ca
7
2026-08-12 via Nuitee
A
Ali extended_group ca
7
2026-08-12 via Nuitee