Quality Inn & Suites

Hotels
•
Quality Inn
6.4 (1438 reviews)
5234 Ferry Street , Niagara Falls , ca

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Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Heating
See all facilities

Review Highlights

Pros:
Friendly staff
Spacious rooms
Good location
Cons:
Cleanliness issues
Inadequate amenities
Poor breakfast

Categories

Cleanliness
5.73
Multiple reviews mentioned cleanliness issues, including bugs and ants.
Service
8.2
Overall positive feedback on staff friendliness and professionalism.
Location
7.74
Location was generally well-received but impacted by construction.
Room Quality
6.19
Spacious rooms noted, but issues with cold temperatures and thin walls.
Amenities
5.22
Breakfast was lacking and many amenities were not available due to renovations.
Value for Money
6.68
Guests felt they paid for services that weren't provided, but some appreciated the hotel’s pricing.
Food and Beverage
5.23
Breakfast was described as very inadequate, with few options available.
Overall Experience
6.2
Mixed feelings with some positive aspects but significant issues reported.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 04:13

Property Description

Convenient Location in the Heart of Niagara Falls
Located in the vibrant Fallsview district, Quality Inn and Suites offers easy access to iconic attractions such as Skylon Tower, Casino Niagara, and Niagara Fallsview Casino Resort.

Modern Amenities for a Comfortable Stay
Enjoy complimentary WiFi, a 24-hour front desk, and convenient on-site private parking. Need to catch up on work? Make use of the business centre or grab a refreshing drink from the vending machines.

Explore Niagara's Wonders
With Rainbow Bridge, Journey Behind the Falls, and Horseshoe Falls just a stone's throw away, immerse yourself in the beauty of Niagara Falls during your stay at Quality Inn and Suites.

Book your stay now and experience the best of Niagara Falls at Quality Inn and Suites!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YYZ

Property Policies

  • Internet

    WiFi is available in some hotel rooms and is free of charge.

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for CAD 20 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs CAD 20 per day.

  • Pets

    Pets are not allowed.

Location

Property Accessibility

Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

6.4
Based on 1438 reviews
Cleanliness: 5.73
Service: 8.2
Location: 7.74
Room Quality: 6.19
Amenities: 5.22
Value for Money: 6.68
Food and Beverage: 5.23
Overall Experience: 6.2
M
Mireille • solo_traveller • ca
10
2026-07-25 • via Nuitee
I
Isabella • extended_group • ca
8
2026-07-23 • via Nuitee
G
Genevieve • family_with_children • ca
10
Je le recommande
Pros:

Propre les employés sympathiques accommodant et près de où je souhaitais . Près de tous les commodité et un restaurant dans l’hôtel qui aide et évidé des déplacement en cas de pluie .

Cons:

J’ai toujours eu la chance d’avoir un stationnement mais peu de parking.

2026-07-23 • via Nuitee
K
kevin • couple • ca
10
Had a great time!
Pros:

Breakfast was great with a wide variety of options. Location was within walking distance from the main strip and near the falls. The staff was excellent. We had a small electrical issue and they gave us a new room immediately. Easy going staff and easy to check in.

Cons:

Was all pretty good and enjoyable

2026-07-21 • via Nuitee
K
Karde • family_with_children • us
1
I will NEVER STAY AT THIS PLACE AGAIN!!
Pros:

I didn't

Cons:

The staff was rude, dismissive. And arrogant but they were only like this to use African Americans. The manager is stupid. They like to cover up alot with lies. The manager stared us down like we had a disease. When ever i went to my car, walked around the corner or anything. Nydia or however you spell her name is a big ass liar! I will be emailing corporate along with pictures and her statement of lies because she didnt know i recorded the conversation before she wrote up a lie while they was watching our every move. No i will not stay here ever again. The bathtub didn't drain, the shower spayed water everywhere, there was mold in the ceiling in the bathroom and the room smelled wet.

2026-07-20 • via Nuitee
A
ALI • solo_traveller • ca
10
2026-07-19 • via Nuitee
F
Fabrice • solo_traveller • fr
8
Près des chutes.
Pros:

Chambre très confortable.
Très pratique pour aller aux chutes du Niagara à pied (15 minutes).
La piscine intérieure était grande avec des toilettes et des vestiaires pour se changer.
Petit déjeuner diversifié avec notamment une machine à gaufres.

Cons:

Le parking payant à 20$.
Il n'y avait pas assez d'espace et de rangement dans la chambre pour 4 personnes accompagnées de valises.

2026-07-17 • via Nuitee
C
Crouch • solo_traveller • ca
6
It's a budget hotel
Pros:

Location is great. It's a couple minutes walk to Clifton Hill. A/C was ice cold.

Cons:

Only lukewarm water in the room. Towels were stained. TV only has 3 channels. No close by outlet to plug in the in-room coffee maker

2026-07-16 • via Nuitee
M
Marc • couple • ca
10
Pros:

Everything nothing bad to say.

Cons:

Nothing except that we had to pay 22.50 a day for parking but everywhere they charge.

2026-07-16 • via Nuitee
O
Omolayo • solo_traveller • us
10
Farmer's Town
Pros:

Quiet

Cons:

None

2026-07-16 • via Nuitee
K
Khushbu • solo_traveller • ca
7
2026-07-15 • via Nuitee
K
Kacper S • family_with_children • no
8
a budget option in Niagara Falls
Pros:

An ok experience, with an American-style motel arrangement, a decent breakfast, and friendly, helpful staff. The location is close to all the important attractions of Niagara Falls, but it is relatively quiet. Hooters next door, with a direct entrance from the hotel.

Cons:

The place could be cleaner, and the swimming pool requires renovation - the jacuzzi doesn't work (permanently), and the changing room is simply an empty room next to a shower, which has no soap or shampoo. Actually, our room was also missing soap and shampoo; we only got some from the housekeeping lady. The place was noisy in the mornings, as our neighbours decided that the best place to meet and discuss loudly is in front of our door. Then they sat in their cars with engines idling also in front of our doors.

2026-07-15 • via Nuitee
N
NOURDINE AITCHIKH • family_with_children • ca
8
2026-07-12 • via Nuitee
M
Mejia • solo_traveller • us
8
2026-07-12 • via Nuitee
U
Umesh • family_with_children • us
1
Bad place
Pros:

Not a bad breakfast location was ok

Cons:

There no phone in room for office contact bad was very bad it’s hard to sleep and when I try to make payment though my Apple Card they were asking physical card and when I booked this reservation there is no information about parking and they asked me for parking money 20 dollars for each day I feel like they are scammers I would not go again this place or recommend anyone.

2026-07-12 • via Nuitee
S
Sonia • solo_traveller • ca
8
2026-07-12 • via Nuitee
M
Maria • family_with_children • us
7
2026-07-10 • via Nuitee
C
Caron • extended_group • ca
8
très bien quand même
Pros:

localisation

Cons:

plus vieux que je pensais

2026-07-10 • via Nuitee
K
Kamel • solo_traveller • ca
3
Pros:

L'emplacement, personnels agréables, déjeuner correct

Cons:

Les chambres sont défectueuses, de l'eau qui coule des plafonds des chambres, de la salle de bain et le corridor a côté de la salle à manger, de mauvaises odeurs dans la salle de bain, ascenseur très long! vieux frigo dans les chambres, pas de micro-onde.

2026-07-10 • via Nuitee
J
Jill • solo_traveller • nz
8
Pros:

Friendly staff, amazing location and great breakfast

Cons:

Nothing

2026-07-09 • via Nuitee