Quality Inn & Suites

Hotels
•
Quality Inn
6.4 (1374 reviews)
5234 Ferry Street , Niagara Falls , ca

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Family rooms
Fax/photocopying
Non-smoking throughout
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
Hand sanitizer in guest room and key areas
See all facilities

Review Highlights

Pros:
Friendly staff
Spacious rooms
Good location
Cons:
Cleanliness issues
Inadequate amenities
Poor breakfast

Categories

Cleanliness
5.73
Multiple reviews mentioned cleanliness issues, including bugs and ants.
Service
8.2
Overall positive feedback on staff friendliness and professionalism.
Location
7.74
Location was generally well-received but impacted by construction.
Room Quality
6.19
Spacious rooms noted, but issues with cold temperatures and thin walls.
Amenities
5.22
Breakfast was lacking and many amenities were not available due to renovations.
Value for Money
6.68
Guests felt they paid for services that weren't provided, but some appreciated the hotel’s pricing.
Food and Beverage
5.23
Breakfast was described as very inadequate, with few options available.
Overall Experience
6.2
Mixed feelings with some positive aspects but significant issues reported.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 04:13

Property Description

Convenient Location in the Heart of Niagara Falls
Located in the vibrant Fallsview district, Quality Inn and Suites offers easy access to iconic attractions such as Skylon Tower, Casino Niagara, and Niagara Fallsview Casino Resort.

Modern Amenities for a Comfortable Stay
Enjoy complimentary WiFi, a 24-hour front desk, and convenient on-site private parking. Need to catch up on work? Make use of the business centre or grab a refreshing drink from the vending machines.

Explore Niagara's Wonders
With Rainbow Bridge, Journey Behind the Falls, and Horseshoe Falls just a stone's throw away, immerse yourself in the beauty of Niagara Falls during your stay at Quality Inn and Suites.

Book your stay now and experience the best of Niagara Falls at Quality Inn and Suites!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
Swimming pool: Closed from Thu, Jan 29, 2026 until Sat, Feb 28, 2026

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YYZ

Property Policies

  • Internet

    WiFi is available in some hotel rooms and is free of charge.

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for CAD 20 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs CAD 20 per day.

  • Pets

    Pets are not allowed.

Location

Property Accessibility

Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

6.4
Based on 1374 reviews
Cleanliness: 5.73
Service: 8.2
Location: 7.74
Room Quality: 6.19
Amenities: 5.22
Value for Money: 6.68
Food and Beverage: 5.23
Overall Experience: 6.2
J
jitendra • family_with_children • ca
8
except additional cost for parking everything was good
Pros:

location and rooms.

2026-02-13 • via Nuitee
J
Johnathan • family_with_children • ca
10
2026-01-31 • via Nuitee
K
Krzysztof_Bu • extended_group • pl
3
2026-01-26 • via Nuitee
S
Sohel • extended_group • ca
1
2026-01-21 • via Nuitee
M
Margaret • couple • ca
4
Not great
Pros:

Breakfast not great

Cons:

Not thr room we wanted could not get wifi or internet

2026-01-19 • via Nuitee
L
Laurence • family_with_children • fr
7
2026-01-19 • via Nuitee
S
Sofia • couple • ca
7
2026-01-19 • via Nuitee
G
gregory • family_with_children • fr
9
Pratique pour sa proximité
Pros:

Proche des restaurants, des attractions touristiques et activités....
chutes du niagara en promenade

Cons:

Le parking et payant pour les clients de l'hôtel

2026-01-19 • via Nuitee
R
Rovelyn • couple • ca
5
2026-01-19 • via Nuitee
I
Ibtissem • family_with_children • ca
6
2026-01-19 • via Nuitee
A
Akash • family_with_children • ca
8
Nice rooms , neat and clean worth for money
Pros:

Front office staffs and breakfast management staffs are amazing
Very supportive excellent customer service
Recommended for everyone

Cons:

Old buildings and entrance in the old building

2026-01-19 • via Nuitee
C
Caroline • family_with_children • ca
10
We were very happy with our stay, our short vacation was very good
Pros:

Everything was good
The cleanness was super, the staff was amazing, the breakfast that was included was super good.
But I would highly recommend this hotel

Cons:

The room was quiet but at night because the room was near the sidewalk, the noise was more loud.

2026-01-19 • via Nuitee
T
Tolulope • family_with_children • ca
2
1 star hotel
Pros:

Location

Cons:

Bad smell, unclean room, pictures on website on the actual way it looks like on sight. Though staffs are good but the hotel isn't worth the value for the money paid. I got a refund because I can't sleep in such a terrible room I was given. The rating should be 1star.

2026-01-19 • via Nuitee
S
Sarah • family_with_children • ca
10
2026-01-19 • via Nuitee
M
Marcelo • family_with_children • sv
7
A good location, but with opportunities for infrastructure improvement
Pros:

I liked the hotel's location because it was close to the places I was interested in visiting. I consider the location is one of the hotel's strengths and worth publicizing. The rooms were very clean.

Cons:

I didn't like that the breakfast food wasn't replenished quickly, as there were quite a few guests and they ate the food, but the staff wasn't attentive to the need for more food for the guests who were arriving, and they had to eat what it was left. Among the hotel's opportunities is infrastructure improvements, as we identified deterioration in the steps leading to the rooms.

2026-01-19 • via Nuitee
O
Oluwafisayomi Grace • family_with_children • ca
9
Pros:

Breakfast was good 👍

Cons:

The bed was bad and not comfortable

2026-01-19 • via Nuitee
J
Jonathan • family_with_children • ca
5
Pros:

Location

Cons:

Staff did not provide anything for breakfast

2026-01-19 • via Nuitee
N
Nkiruka • extended_group • ca
7
Great value for the money
Pros:

Very good

Cons:

No footmats in the bathroom. Unkept stairwell

2026-01-19 • via Nuitee
R
Rajan • family_with_children • au
10
2026-01-19 • via Nuitee
J
joseph • family_with_children • us
5
it was an ok hotel, but would not recommend to anyone.
Pros:

sucked, very little choices. they were not able to keep up with the busy demand of all the guests at one time. had to wait for food several times.

Cons:

hotel looks very run down. carpet in hallways had stains everywhere. main entry door had plywood over it.

2026-01-19 • via Nuitee