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Facilities
Property facilities
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Fitness facilities
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WiFi available
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Free WiFi
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Parking
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Free Parking
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Non-smoking rooms
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Air conditioning
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24-hour front desk
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Restaurant
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Business center
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Heating
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Family rooms
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Pets allowed
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Lift / Elevator
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Laundry
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Fax/photocopying
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Facilities for disabled guests
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Meeting/banquet facilities
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Non-smoking throughout
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Accessible parking
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Shared lounge/TV area
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Minimarket on site
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Special diet menus - on request
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Wheelchair accessible
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Allergy-free room
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Snack bar
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ATM/cash machine on site
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Outdoor furniture
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Picnic area
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Wine/champagne
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Fruits
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Outdoor fireplace
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Physical distancing in dining areas
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Key access
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Process in place to check health of guests
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Screens / Barriers between staff and guests for safety
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24-hour security
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Delivered food - securely covered
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Security alarm
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Breakfast takeaway containers
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Key card access
Review Highlights
Categories
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Property Description
Convenient Location and Amenities
Located just 15 minutes from downtown Syracuse and Syracuse University, Embassy Suites Syracuse offers the perfect blend of convenience and comfort. Each suite boasts a fully equipped kitchen, ideal for both short and extended stays.
On-Site Dining and Leisure Facilities
Indulge in a delicious grab-and-go breakfast or savor American cuisine at The Eterie. Unwind in the indoor pool with a spa bath or stay active at the gym. Guests can also enjoy a complimentary evening reception on select weekdays.
Business and Convenience
With free WiFi, a business center, and spacious work desks in every suite, Embassy Suites Syracuse caters to both leisure and business travelers. Laundry facilities, a convenience store, and free access to the gym ensure a stress-free stay.
Book your stay at Embassy Suites Syracuse now for a seamless and enjoyable experience!
The manager's reception is on Mondays through Thursdays.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.
Location
Property Accessibility
- Ramp: No
- Entrance Leveled: No
- Pet Friendly: No
- Reception Hearing Accessible: No
- Reception Wheelchair Accessible: No
- Restaurant Wheelchair Accessible: No
- Elevator Audio Signals: No
- Elevator Braille Numbers: No
- Elevator Contrasting Buttons: No
- Elevator Visual Signs: No
- Ramp: No
- Entrance Leveled: No
- Pet Friendly: No
- Reception Hearing Accessible: No
- Reception Wheelchair Accessible: No
- Restaurant Wheelchair Accessible: No
- Elevator Audio Signals: No
- Elevator Braille Numbers: No
- Elevator Contrasting Buttons: No
- Elevator Visual Signs: No
- Braille Room Numbers: No
- Noticeable Room Number: No
- Room Door Peephole: No
- Service From TV: No
- Hearing Kit: No
- TV Alarm Clock: No
- Accessible Room Connecting Doors: No
- TTY Hearing Speech Impaired: No
- Toilet Grabbing Handles: No
- Adjustable Shower Head: No
- Bathroom Emergency Cord: No
- Bathtub Grabbing Handles: No
- Cabin Under Sink: No
- Shower Level Floor: No
- Handrails: No
- Stair Marked: No
- Pool Handrails: No
- Lift In Pool: No
- Spa Wheelchair Accessible: No
- Parking Wheelchair Accessible: No
- Public Toilets Emergency Cord: No
- Crouches Cane Impaired: Yes
- Elderly Impaired: Yes
- Electric Wheelchair: Yes
- Hearing Impaired: Yes
- Manual Wheelchair: Yes
- Visually Impaired: Yes
- Wheelchair Or Scooter Impaired: Yes
- Crouches Cane Impaired Score: 50
- Elderly Impaired Score: 50
- Electric Wheelchair Score: 50
- Hearing Impaired Score: 50
- Manual Wheelchair Score: 50
- Visually Impaired Score: 50
- Wheelchair Or Scooter Impaired Score: 50
Guest Reviews
Very clean very quiet very nice
The omlettes, comfortable bed, fridge & microwave.
Pork sausage and the 2 empty beer cans left in our room by the previous guests. Cleaning staff did not do a good job. We didn't check in until after 9pm, so were disappointed that the room wasn't thoroughly cleaned.
Pull out couch was uncomfortable but everything else was fine. Thanks for the stay!
Breakfast was great
Rooms were spacious
Nice tvs
The air conditioner was broken it was very hot
And their was blood stains on blanket
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> I booked a two-night stay at this Embassy Suites expecting standard brand quality, but experienced complete operational failure:
> * Missing Amenities: The pool is permanently closed, and the business center was shut down years ago. Front desk staff dismissed this by texting me: "Unfortunately, all hotels are different and offer different amenities."
> * Service Failures: The evening reception ran out of food entirely. Morning breakfast ran out of basic milk and spoons for over 15 minutes, leaving guests throwing away food.
> * Maintenance & Housekeeping: The bathroom light flickered constantly, leaving us virtually in the dark. No stayover housekeeping or towel service was provided.
> * Management Handling: When I asked for a corporate escalation contact, Front Office Manager Steve Y. claimed he "didn't know" the Hilton corporate email address. When I escalated the issue with text evidence to General Manager Christine Penrose, she eventually agreed in writing to issue 80,000 points to settle the dispute. However, she subsequently called me to abuse and instruct that I not contact her or the hotel again (when i had never before called her or the hotel only contacted hilton customer care) and claimed the points would take 30 days??.
> * Zero Accountability: It has now been weeks. I forwarded all documentation to Priceline and Hilton Corporate. Neither party has provided a resolution, honored the GM's written commitment, or issued a refund.
> A property that abandons core brand standards, operates like a budget motel, and fails to honor written management commitments does not deserve the Hilton name. Avoid this location.
The front desk staff were terrific- especially Cori and Christian. I’ve never had a check-in person shake my hand and introduce themselves!
My room was not clean. Had a leak from the AC coming down from our ceiling. They switched us to a second room, which I appreciated, but it too wasn’t as clean as it could be. The house staff needs some re-training!
Location
Old. Needs some TLC
I was in 6 different hotels during my recent trip to The States with my Wife, Son, his Wife and 2 Grandchildren 3 of which were Hilton and 3 others and this was the best unfortunately it was only for 1 night. Check in was quick and efficient and everything was explained to us. My Wife and I obviously shared a room which was very good. The overall ambience of the property was good clean and bright and I found the stall helpful and polite. It was also Good to get a hot Breakfast made to order with proper cutlery instead of the lukewarm stuff and plastic cutlery which we had at other Hotels. Overall this is the only one visited I would recommend.
Great service!
Good location
Lousy service
I really liked the lady who checked me out. She was very friendly.
Everything else.
Breakfast and comfort in the room
The horrible roundabout near the hotel. I use roundabouts all the time. The one by the hotel is awful and dangerous.
The front desk woman on check in was absolutely wonderful. Really enjoyed our stay. Very well appointed property.
Nothing
Very pretty hotel and friendly staff. The breakfast was great!
We got a room with a sofa bed. The couch had completley ripped cushions, when I opened the sofa bed to put the sheets on the protector that was on there was covered in hair, and crumbs it was filthy. We did not even let our daughter sleep in in it. We all had to sleep in the king size bed. I was very upset as we paid for that type of room because of the extra bed. it was very disappointing. I did tell the front desk and got no response . That is also frustrating.
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