a&o London Docklands Riverside

Hotels
•
Doubletree by Hilton
8.1 (7956 reviews)
265a Rotherhithe Street , London , gb

listing image 1
Show all photos
Children allowed

Facilities

Free beach shuttle
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Terrace
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Spacious rooms
Cons:
Cleanliness issues
Limited amenities
Breakfast options lacking

Categories

Cleanliness
7.68
Some cleanliness issues mentioned, but overall decent.
Service
8.65
Staff generally friendly, but some service reductions noted.
Location
9.19
Consistently praised as ideal and convenient location.
Room Quality
8.14
Generally spacious and comfortable, some temperature issues noted.
Amenities
7.67
Limited amenities mentioned, like absence of tea/coffee.
Value for Money
8.63
Good value for the location and facilities provided.
Food and Beverage
6.68
Breakfast and kitchen options were points of dissatisfaction.
Overall Experience
8.15
Overall positive experience, but some inconsistencies.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 12:50

Property Description

Historic Wharf Building
The DoubleTree by Hilton London - Docklands Riverside is housed in a charming 17th-century Wharf Building, featuring exposed brickwork and London's last dry dock for shipbuilding. Enjoy a blend of history and modern comfort during your stay.

Scenic Views and Luxury Amenities
Indulge in the stunning views of Canary Wharf and the River Thames from your en suite room, equipped with a flat-screen TV, air conditioning, and tea/coffee facilities. With most rooms offering city or river views, relaxation and luxury are guaranteed.

Dining and Transportation
Experience culinary delights at the Columbia Restaurant with seasonal produce and outdoor terrace barbecues. Take advantage of the complimentary river taxi to Canary Wharf or explore London via the River Thames fleet services. Conveniently located near transportation hubs, this hotel offers both luxury and accessibility.

Book your stay at DoubleTree by Hilton London - Docklands Riverside for a memorable experience by the River Thames.

Important information:

You cannot make a booking for this hotel using a Switch or Maestro card.

Please note that the card used to make the booking has to be present upon check-in.

Located less than 3 miles from the start line at Greenwich and offer direct connectivity to Cutty Sark pier from our hotel.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LCY

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs GBP 25 per day.

Location

Property Video

Guest Reviews

8.1
Based on 7956 reviews
Cleanliness: 7.68
Service: 8.65
Location: 9.19
Room Quality: 8.14
Amenities: 7.67
Value for Money: 8.63
Food and Beverage: 6.68
Overall Experience: 8.15
R
Ruzena • couple • ee
8
2026-04-04 • via Nuitee
R
Raquel • family_with_children • es
10
2026-04-04 • via Nuitee
F
Fudia Bayo • couple • gb
8
Pros:

Room was clean and the friendly staffs

2026-04-04 • via Nuitee
P
Peter • solo_traveller • gb
4
2026-04-04 • via Nuitee
O
Ollie H.C. • extended_group • gb
8
Really nice hostel, great location
Pros:

I was very surprised by how nice the hostel was. I was expecting it to be decent, but it was way better. Great location, really friendly and helpful staff, and a very cool design. My room (family) was spacious, clean, and had a nice big double bed and an awesome rooftop balcony. I even saw a seal!

Cons:

The parking was a bit expensive at £25 for 24 hours, but it was secure, underground parking.

2026-04-04 • via Nuitee
D
Declan • solo_traveller • gb
10
2026-04-04 • via Nuitee
J
Jay Matthew • couple • gb
5
Pros:

The location. Near the water and free ferry ride.

Cons:

I did not like that an iron wasn’t provided in the room. Having to go to an iron room while in a rush isn’t convenient at all. No microwave or fridge in the room. The lift closes too fast. As soon as one person leaves the lift, the door closes.

2026-04-04 • via Nuitee
R
Roberto • family_with_children • pt
7
2026-04-04 • via Nuitee
J
Jamie • couple • gb
10
2026-04-04 • via Nuitee
Z
Zhivko • couple • bg
10
2026-04-04 • via Nuitee
S
Samuel • couple • ca
8
2026-04-03 • via Nuitee
J
John • solo_traveller • gb
1
Paid and confirmed room just to wait until 2am before I could go to bed
Pros:

Good location, staff went above and beyond

Cons:

Awful systems implemented by the hotel. Booked my stay 4/5 days prior to arrival. A late check in saw me arrive at around midnight. When I arrive there were 3 other people waiting in the check in area. All three of us had paid and had our stays confirmed up to 2 weeks prior to arrival. Despite this the hotel told us all the rooms were booked and we had no where to stay. After numerous calls to head office from the poor girl on the front desk we finally got a room at 2am. The next morning I had to take my bags around London for the day as the room I was given I wasn’t to stay in and I needed a few bits in my bag during the day. After walking round London with my bags all day I then turned up to check in to find the same thing had happened again. The guy on the front desk had clearly been dealing with this issue all week and just allocated me a room suitable. I have sent an email to the customer care email provided 2/3 weeks ago and am still waiting a response. Whilst I can’t fault the location, staff and rooms the experience was abhorrent. I help off leaving a review as I hoped they would resolve this situation quickly but as I still have had no response.

2026-04-03 • via Nuitee
B
Bianca • family_with_children • at
8
Wenn wir wieder nach London reisen, dann a&o London Docklands Riverside
Pros:

Personal hilfreich und freundlich, die Verbindung in die Stadt durch Fähre und Uber perfekt
Saubere Zimmer, kommen gerne wieder

2026-04-03 • via Nuitee
A
Atim • couple • gb
10
2026-04-03 • via Nuitee
H
Henry • couple • gb
4
Good location for our needs
Pros:

Location was ideal as we were helping our son update an apartment 10 minutes walk away.

Cons:

Third time we have stayed there recently and each time we requested a twin room but got a double instead. Even on the last visit I called by reception in the morning and they confirmed it would be a twin but when we checked in it was a double. We requested a change of room and reception moved us to another room but when we opened the door it was occupied by other people!! Appalling,
It used to be a Hilton hotel and most of the fittings have been removed including any heating in the bathrooms.
Problem last stay with many children running around and using the lift as a game.

2026-04-03 • via Nuitee
O
olivia • couple • gb
5
Pros:

Hotel was clean and well kept. Free ferry shuttle, staff on the boats were really polite and helpful.

Cons:

Hotel Staff were rude and unhelpful. Limit facilities, only 1 pillow in the rooms, no kettle, iron or hairdryer. Check in room forever and very long queues. Even with such queues throughout the stay at reception only 1 staff member was on and she kept looking at her phone while checking people in. The only way to get to the hotel is via boat or long walk, the hotel is not central or near the tube.

2026-04-03 • via Nuitee
O
Osema • extended_group • dk
8
2026-04-03 • via Nuitee
A
Alex • couple • gb
7
2026-04-03 • via Nuitee
A
Asanov • solo_traveller • gb
10
2026-04-03 • via Nuitee
A
Anette • couple • se
7
Pros:

Läget vid Themsen. Fri färja till Canary Wharf. Rymligt rum och stor dubbelsäng. Fräscht badrum. Bra frukost för priset. Bra, prisvärd bar i hotellet.

2026-04-03 • via Nuitee