a&o London Docklands Riverside

Hotels
•
Doubletree by Hilton
8.1 (8576 reviews)
265a Rotherhithe Street , London , gb

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Children allowed

Facilities

Free beach shuttle
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Restaurant
Terrace
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Spacious rooms
Cons:
Cleanliness issues
Limited amenities
Breakfast options lacking

Categories

Cleanliness
7.68
Some cleanliness issues mentioned, but overall decent.
Service
8.65
Staff generally friendly, but some service reductions noted.
Location
9.19
Consistently praised as ideal and convenient location.
Room Quality
8.14
Generally spacious and comfortable, some temperature issues noted.
Amenities
7.67
Limited amenities mentioned, like absence of tea/coffee.
Value for Money
8.63
Good value for the location and facilities provided.
Food and Beverage
6.68
Breakfast and kitchen options were points of dissatisfaction.
Overall Experience
8.15
Overall positive experience, but some inconsistencies.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 12:50

Property Description

Historic Wharf Building
The DoubleTree by Hilton London - Docklands Riverside is housed in a charming 17th-century Wharf Building, featuring exposed brickwork and London's last dry dock for shipbuilding. Enjoy a blend of history and modern comfort during your stay.

Scenic Views and Luxury Amenities
Indulge in the stunning views of Canary Wharf and the River Thames from your en suite room, equipped with a flat-screen TV, air conditioning, and tea/coffee facilities. With most rooms offering city or river views, relaxation and luxury are guaranteed.

Dining and Transportation
Experience culinary delights at the Columbia Restaurant with seasonal produce and outdoor terrace barbecues. Take advantage of the complimentary river taxi to Canary Wharf or explore London via the River Thames fleet services. Conveniently located near transportation hubs, this hotel offers both luxury and accessibility.

Book your stay at DoubleTree by Hilton London - Docklands Riverside for a memorable experience by the River Thames.

Important information:

You cannot make a booking for this hotel using a Switch or Maestro card.

Please note that the card used to make the booking has to be present upon check-in.

Located less than 3 miles from the start line at Greenwich and offer direct connectivity to Cutty Sark pier from our hotel.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LCY

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs GBP 25 per day.

Location

Property Video

Guest Reviews

8.1
Based on 8576 reviews
Cleanliness: 7.68
Service: 8.65
Location: 9.19
Room Quality: 8.14
Amenities: 7.67
Value for Money: 8.63
Food and Beverage: 6.68
Overall Experience: 8.15
L
Louisa • solo_traveller • nz
10
Really clean, good room size and bed was comfy!
Pros:

So close to Canary wharf and very convenient to get over by boat. Really great location for London marathon goers like myself!

Cons:

The restaurant needs a better food selection and the QR code did not work.

2026-05-02 • via Nuitee
B
Bianca • couple • de
6
2026-05-02 • via Nuitee
K
Kamal • couple • in
9
2026-05-02 • via Nuitee
Z
Zoe • extended_group • gb
5
Great location, poor staff and cleanliness. Cheap. Get what you pay for.
Pros:

Great location, bus stop outside. Free ferry shuttle to canary warf.

Cons:

Reception staff very rude. We told the manager and he laughed at us. The lift was broken, the stairs to our room were extremely dirty with dustballs in the corners. Dirty mattress at the bottom of the stairwell. Black mould in the room and the bathroom and paint peeling off of the ceiling.

2026-05-02 • via Nuitee
E
Em • solo_traveller • gb
5
Pros:

N/a

Cons:

No kettle

2026-05-02 • via Nuitee
A
A. • solo_traveller • nl
6
Pros:

Grote kame

Cons:

Ontbijt. Vies servies, lege schalen, lege potten choco pasta. Geen croissants. Nauwelijks bestek. Kamer werd niet schoon gehouden

2026-05-02 • via Nuitee
D
dazzi • family_with_children • it
8
Consigliatissimo
Pros:

È una sorta di ostello molto friendly e confortevole, pulito e tranquillo che, in un quartiere pieno di verde, affacciato sul Tamigi e di fronte al quartiere Canari warf ci sono vicini autobus e battelli, le stanze sono pulite e comode. La colazione è abbondante e alla buona ma tutto molto comodo e senza formalità

Cons:

Il wifi non funziona tanto bene

2026-05-02 • via Nuitee
C
Chris Brown • solo_traveller • gb
9
2026-05-02 • via Nuitee
N
Nella • extended_group • gb
8
great value for money will stay again
Pros:

the receptionist jose i was fab asked us about our stay and suggested the best way for us to travel wound the city to the concert
we had a leak in our sink and the maintenance came within 20 mins who was a lovely funny guy
also the free ferry to canary warf was ideal
as a group of teenagers staff can sometimes be a bit judgmental but we were treated with nothing but kindness and respect

Cons:

there were a few little stains on the towels and sheets and the door to the balcony was locked

2026-05-02 • via Nuitee
M
Mahirah • couple • gb
7
2026-05-01 • via Nuitee
A
ABDUL LATIF • solo_traveller • gh
9
Excellent
Pros:

Clean

Cons:

Good

2026-05-01 • via Nuitee
E
Edrich • couple • fr
1
Catastrophique
Pros:

Rien

Cons:

Tout le lit pas confortable. La salle de bain était sale avec une odeur à vomir

2026-05-01 • via Nuitee
A
Aisha • solo_traveller • us
10
2026-05-01 • via Nuitee
M
Mahirah • couple • gb
7
2026-05-01 • via Nuitee
H
Habib • solo_traveller • dz
7
Pros:

Good hostel to stay in everything was great

2026-05-01 • via Nuitee
M
Mahirah • couple • gb
10
2026-05-01 • via Nuitee
T
Thayna • solo_traveller • pt
10
2026-05-01 • via Nuitee
C
Charlène • couple • fr
8
Overall, I really appreciated the calm atmosphere and would consider staying here again.
Pros:

I had a pleasant stay at a&o London Docklands. The location is great, especially being close to the river, and there are bus stops just a short walk away, which made getting around very easy.

One of the highlights for me was how quiet the hotel was, it made it a perfect place to rest after a long day. The room itself was comfortable and clean, and housekeeping seemed to do a good job.

Cons:

The corridors and elevators felt a bit dated, but this didn’t affect the overall stay too much. It’s a bit of a shame that the balcony isn’t accessible for security reasons, as it would have been a nice addition.

2026-05-01 • via Nuitee
H
Hannah • solo_traveller • gb
7
Lovely hotel recpetion staff let them down
Pros:

Room was huge and so clean. Bed was comfy, Blackout blinds for a good rest.
Windows could have opened more but right on the river.
Lovely

Cons:

I asked for an extra quilt and explaned due to my disabilities I require a weighted blanket which I know is not possible to supply but when asking for extra bedding on night one, I was told it would be delivered in the afternoon. Asked again the next morning and was told the same thing after two nights of asking I asked again and it still didnt arrive for night 3. So my nights could have been made more comforatable and my sleeps would have been better if the reception staff had done as they said they were going to. I should have only had to go down once

2026-05-01 • via Nuitee
R
Rachel • solo_traveller • gb
8
Pros:

The room, the view, the boats, night time with the headquarters lights.

Cons:

The staff were rude. The manager came up to me and told me if I light my birthday candle. Il get kicked out.

However the candle was not lit and Ive been staying at hitons on over 20 occasions. Very rude and discriminatory.

2026-05-01 • via Nuitee