The Ritz-Carlton, San Francisco

Hotels
•
The Ritz-Carlton Company, L.L.C
8.9 (488 reviews)
600 Stockton at California Street , San Francisco , US
+1 415-296-7465

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Paid
Children allowed

Facilities

WiFi available
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Exceptional, attentive service staff
Spacious, comfortable rooms with good amenities
Excellent location
Friendly and helpful restaurant/breakfast teams
Cons:
Occasional front desk rudeness and noisy rooms on main street
Bar/restaurant access limited (closures/reservations); some food/breakfast complaints
Club lounge experience poor
Billing/double-charge issue and some in-room item quality concerns (coffee, lotion)

Categories

Cleanliness
8.3
Mostly positive cleanliness with occasional issues noted (a towel that looked unclean on arrival, slow shower drain pooling water and an old/unused body lotion).
Service
10
Outstanding service repeatedly praised (valet Aldo, Miquel, front desk manager Julian, attentive restaurant and breakfast staff); occasional single rude front-desk interaction but overall service is exceptional.
Location
10
Location praised by multiple guests and valued by long-term repeat visitors; central and desirable for stays in the city.
Room Quality
8.2
Rooms described as large, comfortable and with views, robes and amenities appreciated; some negatives include an old/uncomfortable mattress, noisy rooms on a main street for some, and minor maintenance issues.
Amenities
8
Good in-room amenities (robes, room service) and attentive staff; weaknesses include a poor club lounge experience and limited evening bar availability (Parallel 37 closed evenings).
Value for Money
7.5
Generally high-end expectations but notable value concerns: a guest was charged twice and not yet refunded, and some in-room consumables (coffee, lotion) were unsatisfactory.
Food and Beverage
9.2
Mixed but strong staff-level praise for restaurant and breakfast teams; some frustrations due to restaurant under construction, reservation-only dining, and isolated breakfast complaints.
Overall Experience
10
Many guests report excellent, memorable stays (weddings, repeat 35-year customer loyalty) with consistently exceptional staff interactions, though a few notable disappointments exist.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:05

Property Description

Luxury Hotel near Union Square and Financial District

Italian Marble Bathrooms and 24/7 In-Room Dining

Indulge in luxury with Italian marble bathrooms and 24/7 in-room dining at The Ritz-Carlton, San Francisco. Relax in style with complimentary luxury soap and shampoo products, plush bathrobes, and slippers provided in every room.

Exclusive Club Level Amenities and Gourmet Dining

Experience the height of luxury with exclusive access to The Club Level, offering all-day food and beverage services and a dedicated concierge. Savor a culinary journey at Parallel 37 serving contemporary American cuisine, or unwind at The Lounge with a selection of single malt scotch.

Convenient Location and Nearby Attractions

Conveniently located just minutes from Union Square and the Financial District, explore the vibrant Chinatown and the charming North Beach neighborhood within walking distance. Book now for a luxurious stay at The Ritz-Carlton, San Francisco.

Important information:

Pet Policies:

All reservations including pets must be made through the Executive Offices.
- There is a 30 lb. weight limit for dogs.
- All dogs must be leashed when riding hotel elevators and be carried by their owners through the lobby of the hotel.
-All public areas, including hotel restaurants are reserved for owners only, with the exception of service dogs.
-A nonrefundable pet fee will be applied to each guest folio. Please contact hotel for more information.

Please note that:

A $200 deposit is required upon check in for incidentals.

Please note, the credit card used at the time of booking must match the credit card presented at check-in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SFO

Location

Property Video

Guest Reviews

8.9
Based on 488 reviews
Cleanliness: 8.3
Service: 10
Location: 10
Room Quality: 8.2
Amenities: 8
Value for Money: 7.5
Food and Beverage: 9.2
Overall Experience: 10
N
Noelle • extended_group • us
9
Lovely stay :)
Cons:

I don't understand why the bar Parallel 37 isn't open in the evening. There were so many people sitting in the lobby because you could only get a table at Bruma if you had a reservation and were eating dinner. The bar in there is tiny.

2026-10-29 • via Nuitee
P
Patricia • couple • nl
8
2026-10-27 • via Nuitee
P
Patricia • couple • nl
9
2026-10-27 • via Nuitee
P
Patricia • couple • nl
9
2026-10-27 • via Nuitee
S
Suzan • extended_group • tr
10
2026-10-16 • via Nuitee
T
Todd • couple • us
10
2026-10-14 • via Nuitee
S
Sello • solo_traveller • za
9
2026-09-14 • via Nuitee
N
Nkosana • couple • za
10
This is a classy facility worth its star rating
Pros:

Rooms is perfect and location is good

Cons:

Rooms, breakfast

2026-09-08 • via Nuitee
K
Kushiya • extended_group • jp
7
2026-09-07 • via Nuitee
S
Sihem • couple • fr
10
Superbe je recommande cet hôtel
Pros:

Tout c était magnifique emplacement personnel très attentif surtout l équipe qui s’occupe du restaurant le soir et le petit déjeuner

2026-09-06 • via Nuitee
O
Oliver • solo_traveller • au
9
2026-09-05 • via Nuitee
M
Michelle • couple • us
10
Perfect stay, excellent people, no place I’d rather be
Pros:

The Ritz-Carlton, San Francisco is my favorite hotel and though I live a half hour away, I stay here often and I’ve been coming to the hotel for 35 years. It’s always perfect! From a welcome from Miquel and Scott as I drive my car in, to Julien, the front desk manager, I am treated like a VIP and appreciate everything that the Hotel does for me. I feel safe and cared for all the time.

2026-09-04 • via Nuitee
C
Carlos • couple • co
9
Excelente hotel
Pros:

Habitación amplia y cómoda

2026-09-01 • via Nuitee
P
Pahala • solo_traveller • id
9
2026-08-23 • via Nuitee
M
Michelle • extended_group • us
5
Not the Ritz Carlton I’ve been going to for over 30 years.
Pros:

The location. I’ve been staying here for over 30 years. Aldo the top notch valet, Miquel, welcomed me as though we are old friends. It is wonderful. He was very helpful and kind and very professional. Julian, the front desk manager, was very helpful and sorted out my problem with getting into my room in a timely manner. He was amazing and saved the day.

Cons:

The front desk woman was incredibly rude & unhelpful. Her attitude was NOT of the Ritz Carlton level. My room was on a main street and very loud. I had a very hard time getting to sleep. The coffee in the room was terrible and the Diptique body lotion in my bathroom was old and unusable. The mattress in my room was also old and very uncomfortable. The main lobby restaurant was under construction which was disappointing. I was looking forward to the most delicious hamburger in San Francisco. It was SO opposite of every stay I’ve had in the last 3 decades. So very disappointing to not have the Ritz Carlton experience I was expecting.

2026-08-23 • via Nuitee
A
Alaina • solo_traveller • us
10
Beautiful ! Cant wait to come back again. I celebrated my wedding week here and I couldn’t have been more pleased with m
Pros:

The stay was very welcoming and extremely tentative.
All of my needs were met and quickly! Excellent service :)

Cons:

Nothing. No complaints

2026-08-20 • via Nuitee
A
Alaina • solo_traveller • us
10
Beautiful ! Cant wait to come back again. I celebrated my wedding week here and I couldn’t have been more pleased with m
Pros:

Staff and service were amazing !

Cons:

Nothing . Excellent ! No complaints

2026-08-20 • via Nuitee
E
Erica • couple • us
10
A lovely and truly relaxing stay
Pros:

Amazing staff, ambiance, and large rooms with views. We loved the amenities, room service, robes, etc.
Every single person we interacted with went above and beyond to make our experience memorable.

Cons:

The property is very old so this not their fault! But the drains were slow in the shower so water does pool up a little. There was a towel in our room that didn’t look very clean when we arrived. But otherwise, it was exceptional.

2026-08-16 • via Nuitee
M
Murat • family_with_children • kz
10
2026-08-11 • via Nuitee
J
James • couple • gb
6
ok
Pros:

room

Cons:

club lounge - very poor

2026-08-10 • via Nuitee