The Ritz-Carlton, San Francisco

Hotels
The Ritz-Carlton Company, L.L.C
9.2 (620 reviews)
600 Stockton at California Street , San Francisco , us

Paid
Children allowed

Facilities

WiFi available
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Friendly staff
Clean rooms
Great location
Comfortable beds
Cons:
Expensive food options
Limited amenities
Issues with breakfast quality

Categories

Cleanliness
9.4
Many reviews mentioned cleanliness positively.
Service
9.87
Staff received excellent feedback for being helpful and friendly.
Location
9.6
Conveniently located for various attractions.
Room Quality
9.16
Good comfort noted, with some minor issues regarding pillows.
Amenities
9.08
Mixed feelings about restaurant options but club level service was exceptional.
Value for Money
8.35
Some guests found prices high for the service relative to expectations.
Food and Beverage
8.8
Average breakfast was criticized, but other dining experiences were rated positively.
Overall Experience
9.37
Overall positive sentiments with some drawbacks noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 14:05

Property Description

Luxury Hotel near Union Square and Financial District

Italian Marble Bathrooms and 24/7 In-Room Dining

Indulge in luxury with Italian marble bathrooms and 24/7 in-room dining at The Ritz-Carlton, San Francisco. Relax in style with complimentary luxury soap and shampoo products, plush bathrobes, and slippers provided in every room.

Exclusive Club Level Amenities and Gourmet Dining

Experience the height of luxury with exclusive access to The Club Level, offering all-day food and beverage services and a dedicated concierge. Savor a culinary journey at Parallel 37 serving contemporary American cuisine, or unwind at The Lounge with a selection of single malt scotch.

Convenient Location and Nearby Attractions

Conveniently located just minutes from Union Square and the Financial District, explore the vibrant Chinatown and the charming North Beach neighborhood within walking distance. Book now for a luxurious stay at The Ritz-Carlton, San Francisco.

Important information:

Pet Policies:

All reservations including pets must be made through the Executive Offices.
- There is a 30 lb. weight limit for dogs.
- All dogs must be leashed when riding hotel elevators and be carried by their owners through the lobby of the hotel.
-All public areas, including hotel restaurants are reserved for owners only, with the exception of service dogs.
-A nonrefundable pet fee will be applied to each guest folio. Please contact hotel for more information.

Please note that:

A $200 deposit is required upon check in for incidentals.

Please note, the credit card used at the time of booking must match the credit card presented at check-in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SFO

Location

Property Video

Guest Reviews

9.2
Based on 620 reviews
Cleanliness: 9.4
Service: 9.87
Location: 9.6
Room Quality: 9.16
Amenities: 9.08
Value for Money: 8.35
Food and Beverage: 8.8
Overall Experience: 9.37
A
Alaina solo_traveller us
10
Beautiful ! Cant wait to come back again. I celebrated my wedding week here and I couldn’t have been more pleased with m
Pros:

Staff and service were amazing !

Cons:

Nothing . Excellent ! No complaints

2026-08-20 via Nuitee
A
Alaina solo_traveller us
10
Beautiful ! Cant wait to come back again. I celebrated my wedding week here and I couldn’t have been more pleased with m
Pros:

The stay was very welcoming and extremely tentative.
All of my needs were met and quickly! Excellent service :)

Cons:

Nothing. No complaints

2026-08-20 via Nuitee
E
Erica couple us
10
A lovely and truly relaxing stay
Pros:

Amazing staff, ambiance, and large rooms with views. We loved the amenities, room service, robes, etc.
Every single person we interacted with went above and beyond to make our experience memorable.

Cons:

The property is very old so this not their fault! But the drains were slow in the shower so water does pool up a little. There was a towel in our room that didn’t look very clean when we arrived. But otherwise, it was exceptional.

2026-08-16 via Nuitee
M
Murat family_with_children kz
10
2026-08-11 via Nuitee
J
James couple gb
6
ok
Pros:

room

Cons:

club lounge - very poor

2026-08-10 via Nuitee
D
Dimitri couple gr
10
2026-08-08 via Nuitee
D
Dominic solo_traveller us
10
2026-08-06 via Nuitee
I
ilyas U. family_with_children tr
1
Disappointing
Pros:

Nothing

Cons:

They charged me payment twice. I paid to booking.com and they forced me to pay again. Ridiculous. It has been 3 days passed and they did not refunded and they did not give any information

2026-08-04 via Nuitee
R
Roxstar11 Couples San Francisco, California
6
You don’t always get what you pay for
Pros:

I stayed here for 1 night in late July, 2026. I booked the room through Chase travel. My reservation came with daily breakfast for two and $100 travel credit. I asked at check in if we could use the credit towards the breakfast as we were only there for one night and the lobby lounge was closed (another issue altogether).

First the good. Service was friendly & helpful. Everyone we encountered here was lovely and welcoming. No complaints with the service staff at all. The hotel was clean and pretty and in a great location. We planned a fun date night in the city (we are Bay Area locals) and wanted to stay somewhere nice and luxurious. We usually stay at the Omni a few blocks away, but because we booked through Chase and it came with the extra perks, we decided to splurge and try out the Ritz. We will go back to the Omni next time.

Again, the rooms were nice but not particularly special compared to other places we’ve stayed in SF. We were disappointed to find out that the lobby bar was closed for renovation. Our plan had been to have a drink and some apps on our way out for the night since we had an earlyish show and didn’t have enough time after check in to get ready, make it to a dinner reservation, and then to our show. Oops, closed, change of plans. Not the biggest deal as this happens, but a bummer nonetheless. Everything was fine with our stay until I checked my credit card. I saw a $300 charge the day after we checked out which was parking plus the charge for incidentals. I figured it would take a few days for the charge to disappear but it never did. We had breakfast and parked there so the $200 charge should have been reversed and was not. We knew we had to pay for parking ($100 is the steepest I’ve paid in SF btw). I called to figure it out and it’s just an answering service- Send an email or talk to their chat bot from their website. So frustrating. You’d think at a “luxury” resort you’d get actual service from a human but I guess that’s not the world we live in anymore. So my refund is in purgatory at the moment. I may amend my review if corrected, but the fact that I was even charged in the first place and have to go on a wild goose chase to get my money back is beyond frustrating.
Not worth the splurge. Will stay somewhere else next time. Bummer.

2026-08-03 via Tripadvisor
S
Samir solo_traveller kw
10
The Beautiful City SF
Pros:

The location is as central as can be and the staff are very nice and helpful

2026-07-24 via Nuitee
C
Catalina couple mx
9
2026-07-20 via Nuitee
S
serkan couple tr
10
2026-07-19 via Nuitee
M
Merthan solo_traveller tr
10
Bu şehirde tek adres
Pros:

Her şey çok güzeldi

2026-07-18 via Nuitee
M
Matteo couple it
10
2026-07-13 via Nuitee
N
Neil family_with_children de
9
2026-07-10 via Nuitee
V
VincentDM99 Couples Danville, Tri-Valley, California
10
Solid San Francisco Staycation with Great Amex Benefits
Pros:

The Ritz-Carlton, San Francisco was a great choice for a staycation, especially if you are an Amex cardholder looking to use a hotel credit. It felt like a solid value with the benefits included.

The location is great for San Francisco, and the rooms were very clean and comfortable. The food was good, and the cocktails were especially great. One table next to us even had a smoky bubble cocktail, which was fun to see.

Overall, it was a very enjoyable and polished staycation experience with good food, great drinks, clean rooms, and a convenient city location.

2026-07-09 via Tripadvisor
A
Alen family_with_children us
4
2026-07-07 via Nuitee
T
Tim family_with_children au
6
Pros:

The rooms were excellent

Cons:

Location not the best, also currently in the middle of renovations,

2026-07-06 via Nuitee
A
Adema family_with_children us
6
2026-07-05 via Nuitee
H
Halit couple tr
9
2026-06-23 via Nuitee