The Ritz-Carlton, San Francisco

Hotels
•
The Ritz-Carlton Company, L.L.C
9.2 (559 reviews)
600 Stockton at California Street , San Francisco , us

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Children allowed
Pets allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Friendly staff
Clean rooms
Great location
Comfortable beds
Cons:
Expensive food options
Limited amenities
Issues with breakfast quality

Categories

Cleanliness
9.4
Many reviews mentioned cleanliness positively.
Service
9.87
Staff received excellent feedback for being helpful and friendly.
Location
9.6
Conveniently located for various attractions.
Room Quality
9.16
Good comfort noted, with some minor issues regarding pillows.
Amenities
9.08
Mixed feelings about restaurant options but club level service was exceptional.
Value for Money
8.35
Some guests found prices high for the service relative to expectations.
Food and Beverage
8.8
Average breakfast was criticized, but other dining experiences were rated positively.
Overall Experience
9.37
Overall positive sentiments with some drawbacks noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 14:05

Property Description

Luxury Hotel near Union Square and Financial District

Italian Marble Bathrooms and 24/7 In-Room Dining

Indulge in luxury with Italian marble bathrooms and 24/7 in-room dining at The Ritz-Carlton, San Francisco. Relax in style with complimentary luxury soap and shampoo products, plush bathrobes, and slippers provided in every room.

Exclusive Club Level Amenities and Gourmet Dining

Experience the height of luxury with exclusive access to The Club Level, offering all-day food and beverage services and a dedicated concierge. Savor a culinary journey at Parallel 37 serving contemporary American cuisine, or unwind at The Lounge with a selection of single malt scotch.

Convenient Location and Nearby Attractions

Conveniently located just minutes from Union Square and the Financial District, explore the vibrant Chinatown and the charming North Beach neighborhood within walking distance. Book now for a luxurious stay at The Ritz-Carlton, San Francisco.

Important information:

Pet Policies:

All reservations including pets must be made through the Executive Offices.
- There is a 30 lb. weight limit for dogs.
- All dogs must be leashed when riding hotel elevators and be carried by their owners through the lobby of the hotel.
-All public areas, including hotel restaurants are reserved for owners only, with the exception of service dogs.
-A nonrefundable pet fee will be applied to each guest folio. Please contact hotel for more information.

Please note that:

A $200 deposit is required upon check in for incidentals.

Please note, the credit card used at the time of booking must match the credit card presented at check-in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SFO

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in the hotel rooms and costs USD 16.95 per 24 hours.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs USD 78.95 per day.

Location

Guest Reviews

9.2
Based on 559 reviews
Cleanliness: 9.4
Service: 9.87
Location: 9.6
Room Quality: 9.16
Amenities: 9.08
Value for Money: 8.35
Food and Beverage: 8.8
Overall Experience: 9.37
M
Maureen • couple • us
10
Pros:

Staff was so friendly and accommodating. Everything was over the top wonderful

2026-02-01 • via Nuitee
J
juliecamille70 • Business • Kensington, California
6
Pretty average for a luxury hotel
Pros:

I stayed here for one night. Our company held a series of board meetings and events over three days. The hotel was absolutely freezing the entire time. That being said, my room on the third floor was very stuffy and had a strange smell. So I was freezing during the meetings and in the various ballroom rooms and meeting rooms and very warm in my room, trying to sleep at night. The people who work at the hotel are extremely friendly and I think are trying to be helpful. But the hotel seems generally a bit dated. I would not choose to stay here if I were paying.

2026-01-31 • via Tripadvisor
K
Ketylin • family_with_children • br
10
Muito bom
Pros:

Quarto confortável, equipe educada. Gostei de tudo.

Cons:

A questão da ladeira na hora de caminhar. O hotel fica numa parte íngreme. Mas SAN Francisco é inteira assim.

2026-01-30 • via Nuitee
G
Griselda • couple • us
10
Incredible and memorable
Pros:

Wonderful customer service. Everyone was professional, welcoming and friendly. Without asking, they made my anniversary extra special by upgrading our room, sending prosecco and chocolates to us and 1PM late check out. I will absolutely stay here again. They live up to The Ritz name once again

2026-01-27 • via Nuitee
Y
YongCi • family_with_children • us
10
Pros:

服务装修豪华房

Cons:

房间灯光不稳定不停止别人害怕感觉希望你们修理吧！你们自己去感觉下哦

2026-01-25 • via Nuitee
R
Rana • couple • ca
7
Prime location, but overpriced rooms and inconsistent, sometimes arrogant service.
Pros:

Well located hotel

Cons:

Service consistency and room value did not meet expectations for the price point.

2026-01-22 • via Nuitee
G
Greg • extended_group • us
9
Perfect
Pros:

Food

Cons:

No pool

2026-01-20 • via Nuitee
W
Waleed • solo_traveller • ae
9
2026-01-20 • via Nuitee
W
Will • couple • us
10
Pros:

The staff were super helpful and courteous!

Cons:

Nothing!

2026-01-19 • via Nuitee
J
Jean • couple • ca
10
Parfait
Pros:

Tout. Personnel incroyable

2026-01-19 • via Nuitee
W
Walter • couple • ch
8
Soweit iO
Pros:

Lage gut, Personal und Lounge gut. Zimmer, vor allem das Badezimmer, eher schwach

Cons:

Badezimmer

2026-01-15 • via Nuitee
W
Ware • couple • us
10
2026-01-14 • via Nuitee
M
Matthew • couple • gb
10
2026-01-07 • via Nuitee
C
Carlos • family_with_children • us
10
2026-01-06 • via Nuitee
C
Craig • solo_traveller • us
10
2026-01-04 • via Nuitee
M
Michelle • family_with_children • us
10
Comfortable, safe & convenient
Pros:

I LOVE this hotel and all the staff. It’s a wonderful & safe place for em to stay while in San Francisco

Cons:

N/a

2026-01-04 • via Nuitee
O
OnlyFiveStars • Business
6
Terrible stay! Tired property, even worse service.
Pros:

This a Ritz Carlton in name only. That is it!

The property needs a full refurbishment to include the old and tired wall paper, the musty smelling carpets, the scratchy sounding Tivoli radios (purchase proper Bose).

The Staff/Team, especially at the front desk and the concierge desk, are snobbish and are led to believe they work at some REAL 5 stars property. Nose up!
No matter how many notes one has in their Bonvoy profile, things do not get done. Multiple phone calls to the various forgetful "guest service" operators are also futile.
Housekeeping is a hit-and-miss. In room dining not stellar.
The corridors resemble a college dorm with cleaning carts all over the places forcing the guests to zig-zag to reach a room.
Raining...no problem, you must look for an umbrella, because the doormen do not offer them like in most upper class properties.

San Francisco lacks true 5 starts properties, one can hope the new upcoming Rosewood property changes the landscape.

2026-01-03 • via Tripadvisor
X
Xueting • family_with_children • us
10
2026-01-02 • via Nuitee
J
JDSoui • Couples • Hillsboro, Oregon
10
Top Quality Team & Wonderful Stay
Pros:

Had a two-night stay at the hotel and from entry to exit the staff was incredibly accommodating. People at the resort need to be called out for the exemplary service they had.

First was Reception - Kiriah at reception gave us very early access into our room at 6:30am as we had been driving for over 10 hours and up for over 24 hours. She was fabulous. Teresa also in reception was fabulous in assisting confirming logistics with our vehicle and valet.

Second was Parallel 37 - Rei and Sui were simply phenomenal in their service, attention and how engaging they were. Rei brought us complementary juice and a fruit plate and enjoyed learning more about them and their families.

The room was cozy and the grounds are decorated in a classy and professionally fashion. A great stay and mostly due to the staff and their ability to connect with its patrons.

2026-01-01 • via Tripadvisor
A
Angela • couple • us
10
A great stay in the city
Pros:

Great location with really comfortable beds. The breakfast was excellent, and the hotel staff was very attentive. We will definitely stay here again.

Cons:

Parking was very expensive but it is San Francisco.

2025-12-28 • via Nuitee