Hampton Inn Charlotte/Matthews

Hotels
•
Hampton Inn
6.9 (173 reviews)
9615 Independence Pointe Parkway , Matthews , US
+1 704-841-1155

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
Heating
See all facilities

Review Highlights

Pros:
Enjoyable breakfast
Friendly/professional staff (in some cases)
Clean rooms
Convenient location
Good place to sleep
Cons:
Unexpected paid parking / undisclosed fees
Pool out of service
Check-in problems and billing errors
A/C out during stay
Limited parking availability
Lack of extra towels
Flickering light and door closure issues

Categories

Cleanliness
9
Multiple guests explicitly noted the hotel was 'very clean' and housekeeping was satisfactory; no major cleanliness complaints were reported.
Service
6.5
Mixed feedback: some guests praised friendly, professional front desk staff and easy check-in, while others reported poor check-in handling (double charge attempt), need for managerial intervention, and difficulty obtaining a receipt after checkout.
Location
9
Several guests commented the location was convenient for their plans and cited it as a strong positive.
Room Quality
5.5
Multiple room issues noted: A/C outages during stays, a flickering light by the window, doors with springs that did not close automatically, and requests for extra towels not fulfilled.
Amenities
5
Significant amenity problems reported: the pool was out of service during summer and parking availability was limited; guests were also upset about paid parking not being disclosed.
Value for Money
4.5
Consistently negative sentiment due to unexpected additional charges (nightly paid parking, undisclosed fees, and post-stay charges); guests felt misled about total cost.
Food and Beverage
8.5
Breakfast was specifically mentioned as enjoyable and received positive remarks from multiple guests.
Overall Experience
7.2
Mixed overall: while several guests enjoyed the cleanliness, location and breakfast, others experienced significant service, amenity and unexpected-fee issues that lowered their likelihood to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:06

Property Description

Convenient Location
Located just off Highway 74, our hotel in Matthews, North Carolina offers easy access to Central Charlotte within a 20-minute drive.

Comfortable Accommodations
Enjoy modern amenities such as free WiFi, a 32-inch flat-screen TV, coffee maker, ironing facilities, and free local calls in every room. Some rooms even feature a microwave and refrigerator for added convenience.

Great Facilities
Start your day with a hot breakfast, take a refreshing dip in the outdoor pool, and stay productive at the business centre. Whether you're here for leisure or work, we have everything you need for a comfortable stay.

Book your stay at Hampton Inn Charlotte/Matthews now for a relaxing and convenient experience.

Important information:

Hot breakfast is no longer being offered.

Pool is closed until further notice.

Fitness center is closed until further notice.

No ice will be available in the building.

Housekeeping will only be offered for guests staying 5+ nights. This must be arranged with the front desk.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CLT

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: Yes
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
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Guest Reviews

6.9
Based on 173 reviews
Cleanliness: 9
Service: 6.5
Location: 9
Room Quality: 5.5
Amenities: 5
Value for Money: 4.5
Food and Beverage: 8.5
Overall Experience: 7.2
V
Vonta • couple • us
10
2026-10-30 • via Nuitee
E
Emily • couple • us
8
2026-10-26 • via Nuitee
J
James • solo_traveller • us
10
2026-09-06 • via Nuitee
J
Joseph • couple • us
7
2026-09-02 • via Nuitee
R
Richard • family_with_children • us
5
Pros:

door springs did not close doors automatically.

2026-08-25 • via Nuitee
S
Shawyana • solo_traveller • us
4
I will not stay here again.
Cons:

The check in process was awful. The front desk clerk didn’t know what he was doing, he had to call management via his cellphone. He tried to charge me twice for the room. Maybe he was new and needed more training. I wasn’t the only one that complained about this.

2026-08-24 • via Nuitee
T
Tashique • couple • us
8
2026-08-22 • via Nuitee
T
Travis • couple • us
10
2026-08-19 • via Nuitee
D
Dejah • extended_group • us
10
Pros:

I enjoyed breakfast and the friendly staff.

Cons:

I didn’t like that the pool was not open.

2026-08-15 • via Nuitee
A
Aidan • family_with_children • us
2
The location was good, but everything else was not good.
Pros:

It was conveniently located near where our plans were.

Cons:

We were not informed that the A/C was out, there wasn’t many parking spaces, the pool was not in service in the middle of summer and we had to pay for parking at the hotel which is insane.

2026-07-23 • via Nuitee
Z
Zeily Jimenez • solo_traveller • us
10
2026-07-22 • via Nuitee
H
Haji • solo_traveller • us
8
2026-07-20 • via Nuitee
L
Leon • solo_traveller • us
6
Pros:

location and breakfast

Cons:

lack of Xtra towels

2026-07-19 • via Nuitee
K
Kathleen • extended_group • us
8
2026-07-12 • via Nuitee
S
Sarai • solo_traveller • us
10
2026-07-07 • via Nuitee
S
Sarai • family_with_children • us
10
Pros:

Si me gustó realmente muy bonito

2026-07-07 • via Nuitee
J
Juan • couple • us
8
2026-07-02 • via Nuitee
J
Jakiea • couple • us
9
Pros:

Check in was easy , front desk very professional, very clean hotel

Cons:

There was a light that flickered all night through the window. Also there was a charge after my stay I was aware of and have been unable to contact anyone for a receipt

2026-06-30 • via Nuitee
J
James • couple • us
7
Great place to sleep but lies about costs.
Pros:

Great place to sleep.

Cons:

After renting a room for 2 nights I was charged over $5.00 each night just to park at the hotel and that is in addition to the room! Also, nothing is said about this EXTRA PARKING FEE on their website. Is this a "hook and crook"?

2026-06-15 • via Nuitee
A
Aissa • solo_traveller • aw
9
2026-06-03 • via Nuitee