Hampton Inn Charlotte/Matthews

Hotels
•
Hampton Inn
8 (276 reviews)
9615 Independence Pointe Parkway , Charlotte , us

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Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
Heating
See all facilities

Review Highlights

Pros:
Good location
Friendly service
Cleanliness of rooms
Cons:
Pool closed
Room service issues
Coffee quality poor

Categories

Cleanliness
7.58
The rooms didn’t smell fresh and the breakfast food area was very congested.
Service
9.05
Amazing service, definitely coming back! The staff was great, and the people are polite and friendly.
Location
8.59
Good location and safe area in Matthews North Carolina.
Room Quality
7.04
Water heater did not work, and there were issues with room service.
Amenities
6.57
Pool has not been operational in months, and the TV needs to be updated.
Value for Money
9.03
Overall reasonable value given the hotel's cleanliness and safety.
Food and Beverage
8.08
The breakfast was great, but coffee quality was poor.
Overall Experience
8.05
Enjoyable stay with some areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 02:30

Property Description

Convenient Location
Located just off Highway 74, our hotel in Matthews, North Carolina offers easy access to Central Charlotte within a 20-minute drive.

Comfortable Accommodations
Enjoy modern amenities such as free WiFi, a 32-inch flat-screen TV, coffee maker, ironing facilities, and free local calls in every room. Some rooms even feature a microwave and refrigerator for added convenience.

Great Facilities
Start your day with a hot breakfast, take a refreshing dip in the outdoor pool, and stay productive at the business centre. Whether you're here for leisure or work, we have everything you need for a comfortable stay.

Book your stay at Hampton Inn Charlotte/Matthews now for a relaxing and convenient experience.

Important information:

Hot breakfast is no longer being offered.

Pool is closed until further notice.

Fitness center is closed until further notice.

No ice will be available in the building.

Housekeeping will only be offered for guests staying 5+ nights. This must be arranged with the front desk.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CLT

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs USD 5.12 per day.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: Yes
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8
Based on 276 reviews
Cleanliness: 7.58
Service: 9.05
Location: 8.59
Room Quality: 7.04
Amenities: 6.57
Value for Money: 9.03
Food and Beverage: 8.08
Overall Experience: 8.05
A
Aidan • family_with_children • us
2
The location was good, but everything else was not good.
Pros:

It was conveniently located near where our plans were.

Cons:

We were not informed that the A/C was out, there wasn’t many parking spaces, the pool was not in service in the middle of summer and we had to pay for parking at the hotel which is insane.

2026-07-23 • via Nuitee
Z
Zeily Jimenez • solo_traveller • us
10
2026-07-22 • via Nuitee
H
Haji • solo_traveller • us
8
2026-07-20 • via Nuitee
L
Leon • solo_traveller • us
6
Pros:

location and breakfast

Cons:

lack of Xtra towels

2026-07-19 • via Nuitee
K
Kathleen • extended_group • us
8
2026-07-12 • via Nuitee
S
Sarai • solo_traveller • us
10
2026-07-07 • via Nuitee
S
Sarai • family_with_children • us
10
Pros:

Si me gustó realmente muy bonito

2026-07-07 • via Nuitee
J
Juan • couple • us
8
2026-07-02 • via Nuitee
J
Jakiea • couple • us
9
Pros:

Check in was easy , front desk very professional, very clean hotel

Cons:

There was a light that flickered all night through the window. Also there was a charge after my stay I was aware of and have been unable to contact anyone for a receipt

2026-06-30 • via Nuitee
J
James • couple • us
7
Great place to sleep but lies about costs.
Pros:

Great place to sleep.

Cons:

After renting a room for 2 nights I was charged over $5.00 each night just to park at the hotel and that is in addition to the room! Also, nothing is said about this EXTRA PARKING FEE on their website. Is this a "hook and crook"?

2026-06-15 • via Nuitee
A
Aissa • solo_traveller • aw
9
2026-06-03 • via Nuitee
A
Angelica • family_with_children • us
10
2026-05-27 • via Nuitee
C
Carmen • solo_traveller • us
10
2026-05-13 • via Nuitee
D
Duy Anh • extended_group • de
5
2026-04-21 • via Nuitee
M
Michael • couple • us
8
2026-04-06 • via Nuitee
K
Kristian • couple • us
10
2026-03-30 • via Nuitee
N
Nyderah • couple • us
10
2026-03-03 • via Nuitee
S
Spencer • solo_traveller • us
1
2026-02-26 • via Nuitee
R
Rodney • couple • us
9
2026-02-23 • via Nuitee
E
Edmonds • couple • us
10
I enjoyed my stay
Pros:

Great

Cons:

Everything was great

2026-02-22 • via Nuitee