The Crossroads Hotel - Newburgh

Hotels
6.9 (740 reviews)
5 Lakeside Road , Newburgh , US
+1 845-567-0567

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Free
Children allowed

Facilities

Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Lift / Elevator
Safety deposit box
Meeting/banquet facilities
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Clean and comfortable rooms
Convenient location
Cons:
Rude staff
No breakfast provided

Categories

Cleanliness
6.48
Several mentions of cleanliness, but issues like expired lotion and noise found.
Service
7.95
Service was described as nice by some, but complaints about specific staff behavior noted.
Location
8.49
Location was favorable with convenience noted by multiple reviews.
Room Quality
6.94
Rooms had cleanliness mentioned positively but issues with furnishings and maintenance were present.
Amenities
5.97
Limited amenities reported; specifically, breakfast was missing.
Value for Money
6.43
Room quality and cleanliness did not match the price paid.
Food and Beverage
5.48
No breakfast options available and complaints about lack of offerings.
Overall Experience
7.45
Mixed feelings, with some guests expressing they would return, except for certain issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-18 10:04

Property Description

Convenient Location
Located just a short distance away from popular attractions such as the Mid Hudson Children's Museum and DM Weil Gallery, The Crossroads Hotel - Newburgh offers a convenient stay for both leisure and business travelers.

Modern Amenities
Guests can enjoy top-notch amenities including an outdoor swimming pool, fitness centre, and a 24-hour front desk for their comfort and convenience during their stay at The Crossroads Hotel - Newburgh.

Comfortable Accommodations
Each guest room at the hotel is equipped with a coffee machine, air conditioning, and a desk to ensure a comfortable and relaxing experience for all guests.

Book your stay at The Crossroads Hotel - Newburgh now and enjoy a memorable experience in Newburgh!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SWF

Location

Guest Reviews

6.9
Based on 740 reviews
Cleanliness: 6.48
Service: 7.95
Location: 8.49
Room Quality: 6.94
Amenities: 5.97
Value for Money: 6.43
Food and Beverage: 5.48
Overall Experience: 7.45
C
Chris • solo_traveller • us
8
2026-11-06 • via Nuitee
H
Hunte • couple • us
10
Pleasant
Pros:

The staff at this location are very friendly and helpful

2026-11-05 • via Nuitee
D
diana • couple • us
10
Unexpected couple getaway for Halloween.Close to stores,restaurants and casino.Will be back soon.Thanks for a great stay
Pros:

Well kept, neat .

Cons:

Would like more handicap parking spaces in the back of hotel.Convience if your room is on that side of the hotel.

2026-11-03 • via Nuitee
D
diana • couple • us
10
2026-11-02 • via Nuitee
R
Ricardo • couple • us
2
Gross
Pros:

Nothing. This was the worst hotel I've ever stayed at.

Cons:

The room was dirty (walls and floor had physical dirt) the window was broken with duct tape covering the cracked part.

2026-11-01 • via Nuitee
J
Jaykwan • couple • us
9
2026-11-01 • via Nuitee
G
Guzman • couple • us
7
Overall it was not bad.
Pros:

It was perfect location and the staff were very kind and helpful!

Cons:

The bed was clean, but the room itself was kinda dirty and it looked like there may have been rodent feces in some area of the room and I felt like the price was too high for the quality

2026-10-31 • via Nuitee
F
Forrol • couple • us
5
More details are needed for a better quality of stay.
Pros:

Staff was friendly and helpful.

Cons:

The room wasn't clean, hair was on the floor in the bathroom, and sink, and the chair had food on it. The refrigerator door came open in the night when the ice that was built up in the freezer fell out, and the floor was wet. Coffee station wasn't replenished. Only one cup and used items. The entrance light was flickering before it stopped after a while.

2026-10-31 • via Nuitee
H
Hunte • couple • us
10
2026-10-31 • via Nuitee
A
Alexina • extended_group • us
10
Cons:

I put a deposit for annemities totaling $600 none of that has been refunded… it’s been weeks now at check in they told me this money if fully refundable I need that money back

2026-10-30 • via Nuitee
B
Bangura • couple • us
10
Pros:

Tudo eu gostei

Cons:

Gostei de tudo

2026-10-29 • via Nuitee
R
Richardson • couple • us
4
2026-10-29 • via Nuitee
R
Richardson • couple • us
10
2026-10-29 • via Nuitee
S
Suffern • couple • us
10
Pros:

I had a good night sleep

2026-10-28 • via Nuitee
M
Middleton • couple • us
8
2026-10-28 • via Nuitee
M
Maryse • solo_traveller • us
8
2026-10-28 • via Nuitee
S
Suffern • couple • us
10
2026-10-28 • via Nuitee
C
Carla • solo_traveller • us
1
Pros:

Nada

Cons:

My experience at this hotel was absolutely horrible! The cigarette smell was extremely strong, both in the room and in the common areas. The cleanliness was terrible, including the rooms, outdoor areas, and elevators. The facilities were in deplorable condition, with peeling walls, a rusty bed, and an unbearable smell in the room.

Everything was in terrible shape, showing a complete lack of maintenance, hygiene, and care for guests. Honestly, a hotel in this condition should not even be open to the public.

The only reason I didn’t request a refund was because I wasn’t able to resolve the situation at that moment. I checked in at 3:30 PM and left at 10 PM without even spending the night because the conditions were so unpleasant.

It was an extremely disappointing experience. I would not recommend this hotel to anyone!

2026-10-27 • via Nuitee
B
Beshaltie • couple • us
8
2026-10-26 • via Nuitee
B
Bertholf • couple • us
9
Pros:

Very clean and comfortable

Cons:

The entire stay was excellent

2026-10-24 • via Nuitee