Royal Station Hotel- Part of the Cairn Collection

Hotels
8.2 (14454 reviews)
Neville Street , Newcastle upon Tyne , gb

Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Friendly staff
Good food
Clean common areas
Cons:
Room cleanliness issues
Uncomfortable room
Inaccessible amenities for disabled guests

Categories

Cleanliness
7.03
The toilet in one room was reported as filthy, and dust was found in the accommodation.
Service
9.5
Staff were described as accommodating and helpful, with specific praise for members who assisted.
Location
9.04
The hotel was chosen for its proximity to the train station, which is a plus for many guests.
Room Quality
6.99
Issues were noted regarding room size, temperature control, uncomfortable mattress, and cleanliness.
Amenities
8.02
The swimming pool was closed during the stay, and overall amenities only received mixed feedback.
Value for Money
7.48
Some guests felt that the cost did not justify the quality experienced, especially with issues in room assignments.
Food and Beverage
9.03
Positive mentions of the food quality, especially during breakfast and Christmas dinner.
Overall Experience
8.5
Overall experience varied widely; positive stays contrasted with significant complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 22:51

Property Description

Classic Elegance with Modern Comforts
Step into the Royal Station Hotel, a blend of traditional charm and contemporary sophistication. Explore Newcastle with ease from our centrally located property.

Grade I Listed Building with Modern Amenities
Immerse yourself in the rich history of our grade I listed building while indulging in modern conveniences like complimentary Wi-Fi and flat-screen TVs.

Convenient Location and Leisure Facilities
Discover the vibrant quayside and cultural hotspots just a stroll away. With Newcastle's transport hub nearby, venture out effortlessly. After a day of sightseeing, relax in the swimming pool, sauna, or fitness centre.

Book now to experience a harmonious blend of history and luxury at the Royal Station Hotel.

Important information:

This is a nonsmoking hotel. Guests are advised that the same card used to make the booking will be required to take the payment.

The card used to make the booking has to be presented upon check-in.

Leisure Club opening hours are as follows: Monday to Friday, 07:00 until 21:15, Saturday, 09:00 until 17.15 and Sunday 08:00 until 15:!5. Please note last entry into the Leisure Club will be 30 minutes prior to closing time. The Leisure Club will be closed Christmas Day, Boxing Day and New Years Day.

For Bank Holiday and Christmas opening and closing times, please contact the hotel direct.

Stag parties and groups at weekend: please contact the hotel after your booking has been made, as a security deposit is required.

Different policies and additional supplements apply when booking for 6 or more guests.

If the reservation is to be charged to a company or business card, the company or business must send an email to the hotel direct as confirmation of payment.

Please note that this property only accepts service dogs.

Guests under the age of 18 need to be accompanied by a parent or guardian.


Please be advised that the Leisure Club is available on to guests complimentary on a first come, first served basis so may not always be available at certain time during these hours.

Please note our leisure club will run on reduced hours over the Christmas and New Year period as follows: Christmas Eve, Boxing Day, New Years Eve, New Years Day - opening times will be 09:00 until 17:15. All leisure facilities will be closed on Christmas Day.Parking is subject to availability due to limited spaces.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: NCL

Location

Guest Reviews

8.2
Based on 14454 reviews
Cleanliness: 7.03
Service: 9.5
Location: 9.04
Room Quality: 6.99
Amenities: 8.02
Value for Money: 7.48
Food and Beverage: 9.03
Overall Experience: 8.5
G
Gary extended_group gb
9
Fantastic
Pros:

Exceptional staff I think his name is Martin give him a 10/10 he made our stay phenomenal he went out his way to help my friend as he took a bit no well we were in room 407 and he gave us bottles of water complimentary and asked us the next day to make sure he was ok great asset to the hotel keep up the good work.

Cons:

Na

2026-08-23 via Nuitee
O
Orlough family_with_children gb
8
2026-08-22 via Nuitee
X
Xuefen family_with_children ca
6
nice looking from outside.
Pros:

good location.

Cons:

old carpet, not clean. Old windows, not clean, can't open or close, noisy outside. Old toilet ....

2026-08-22 via Nuitee
O
Orlough family_with_children gb
7
Brilliant customer service shame about the heat.
Pros:

Loved the staff, Annabelle on the front desk war exceptional looking after us. Breakfast was amazing good choice again very friendly staff. Love the leisure facilities.

Cons:

The room was too hot even with the window open and the fan on. I realise not a lot can be done but it is a factor that would put me off staying again as we didn’t sleep well both nights.

2026-08-22 via Nuitee
E
Euan solo_traveller gb
8
2026-08-22 via Nuitee
J
Joanne solo_traveller gb
10
Pros:

The staff was very helpful and friendly. Our room was very spacious and the bed was very comfy. Breakfast was delicious. Great value for the money.

2026-08-22 via Nuitee
J
joe solo_traveller ie
6
Old elegance
Pros:

It's a beautiful building

Cons:

The romm has been refurbished in 60 years

2026-08-22 via Nuitee
K
Kelly couple gb
8
Very good, everything we expected , breakfast excellent and staff very professional
Pros:

The service

Cons:

Noisy people in the corridors late at night

2026-08-22 via Nuitee
A
Andreas couple de
6
Zentral gelegen, Zimmer etwas in die Jahre gekommen. Frühstück super
Pros:

Alles Bestens

Cons:

Super, kurze Wege

2026-08-22 via Nuitee
M
Mari couple gb
4
Too noisy
Pros:

The staff. The breakfast.

Cons:

The outside noise from traffic(I understand that can't be helped). The music from the club down stairs kept us awake all night. Also reported a problem in the room and no one responded.

2026-08-22 via Nuitee
B
Buckley solo_traveller gb
1
Pros:

It's was worse hotel lve ever stayed in its should be closed its was that bad the staff was horrible too nearly sent us home just because my bank card was broken l pay but l didn't have a enough money for the deposit the told us go home then we came from Manchester aswell the swimming pool was dirty its need to be build up again its was horrible

Cons:

Everything l did even have breakfast its was that bad should be closed down worse hotel in Newcastle

2026-08-22 via Nuitee
E
Elizabeth couple gb
6
Check in slow try to charge for loads of extras be vigilant!
Pros:

Rooms are clean

Cons:

They tried to charge extra for Lesure facilities as we booked through booking.com

2026-08-22 via Nuitee
S
Steven solo_traveller gb
3
Pros:

Location for the station

Cons:

Overall cleanliness and maintenance of the room is not good, the whole place needs refurbished. The view from my room was a pigeon infested roof of the train station. Breakfast was buffet style where everything was dried out.there was no usb plug sockets in the room.

2026-08-22 via Nuitee
C
campbell family_with_children gb
2
Cons:

No air con fire alarm and evacuated and sheet was dirty

2026-08-22 via Nuitee
E
Elizabeth solo_traveller gb
6
2026-08-22 via Nuitee
M
Martha solo_traveller gb
6
Pros:

It's central location

Cons:

It didn't gave air conditioning and we had to ask for a fan for our room on a really hot day.

2026-08-21 via Nuitee
J
John solo_traveller gb
9
Pros:

Location

Cons:

No issues

2026-08-21 via Nuitee
A
Alison couple gb
10
2026-08-21 via Nuitee
H
Hilary couple gb
9
2026-08-21 via Nuitee
J
james solo_traveller gb
5
Pros:

Nothing

Cons:

Taking £50 of my credit card
Room and corridor was smelling of damp

2026-08-21 via Nuitee