Royal Station Hotel

Hotels
Cairn Hotel Group
8.2 (413 reviews)
Neville Street, Newcastle-upon-Tyne, England, NE1 5DH , Newcastle-upon-Tyne , GB

Facilities

Meeting rooms
Fitness facilities
Free WiFi
24-hour front desk
Luggage storage
Sauna
Concierge service
Steam room
Elevator
Fitness facilities
See all facilities

Review Highlights

Pros:
Friendly staff
Good food
Clean common areas
Cons:
Room cleanliness issues
Uncomfortable room
Inaccessible amenities for disabled guests

Categories

Cleanliness
7.03
The toilet in one room was reported as filthy, and dust was found in the accommodation.
Service
9.5
Staff were described as accommodating and helpful, with specific praise for members who assisted.
Location
9.04
The hotel was chosen for its proximity to the train station, which is a plus for many guests.
Room Quality
6.99
Issues were noted regarding room size, temperature control, uncomfortable mattress, and cleanliness.
Amenities
8.02
The swimming pool was closed during the stay, and overall amenities only received mixed feedback.
Value for Money
7.48
Some guests felt that the cost did not justify the quality experienced, especially with issues in room assignments.
Food and Beverage
9.03
Positive mentions of the food quality, especially during breakfast and Christmas dinner.
Overall Experience
8.5
Overall experience varied widely; positive stays contrasted with significant complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 22:51

Property Description

Experience the perfect blend of comfort and convenience at Royal Station Hotel, your home away from home in the heart of Newcastle-upon-Tyne.

Recreational Bliss
Unwind in our wonderful indoor pool or rejuvenate in the sauna. Stay fit in our fully equipped fitness center, making it easy to keep your wellness routine while away from home.

Culinary Delights
Savor exquisite meals at Empire Bistro or take advantage of our convenient room service. Start your day with our hearty buffet breakfast, crafted to energize you for your adventures.

Modern Comforts
Relax in our 145 well-appointed guestrooms, featuring complimentary Wi-Fi, flat-screen TVs, and refrigerators. Your comfort is our priority with ensuite bathrooms stocked with complimentary toiletries and hair dryers.

Don’t miss out on an unforgettable stay—book your room at Royal Station Hotel today!

Important information:

  • Parking height restrictions apply.
  • Contactless check-out is available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: NCL

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • General

    Events/parties allowed

  • Children and extra beds

    No rollaway/extra beds available

  • Check-in & Check-out

    Contactless check-out is available

See all policies

Location

Guest Reviews

8.2
Based on 413 reviews
Cleanliness: 7.03
Service: 9.5
Location: 9.04
Room Quality: 6.99
Amenities: 8.02
Value for Money: 7.48
Food and Beverage: 9.03
Overall Experience: 8.5
S
Stephen couple ie
8
2026-06-27 via Nuitee
Y
YUJI solo_traveller jp
10
2026-06-27 via Nuitee
G
Gary solo_traveller gb
8
Pros:

Great location...friendly and helpful staff...room was a decent size and kept clean

Cons:

Rooms a bit dated but you expect that with old buildings like this...would of preferred a walk in shower rather than tbe shower being in the bath(but not really a problem

2026-06-27 via Nuitee
J
James couple gb
8
2026-06-27 via Nuitee
A
Alba solo_traveller es
9
Pros:

La ubicación es excelente, justo al lado de la estación. El edificio es precioso. A nosotros nos tocó una habitación en la buhardilla, muy buen tamaño y todo muy limpio.

2026-06-27 via Nuitee
R
Reidar Schei solo_traveller no
8
2026-06-27 via Nuitee
R
Russell couple gb
3
Very noisy and very hot. Hardly slept. Would never stay there again.
Pros:

Close to the station.

Cons:

Room was extremely noisy with the nightclub nearby not stopping music until 3am and very hot because there was no air con. Leave the window open with all the noise or close the window and swelter? Terrible choice. We hardly slept.

2026-06-27 via Nuitee
L
Lorna solo_traveller gb
9
Pros:

Excellent location, lovely room, friendly staff, nice breakfast

Cons:

No air con in the bedroom, but there was 2 fans which helped

2026-06-27 via Nuitee
S
Sandra couple gb
10
2026-06-27 via Nuitee
K
kim couple gb
10
2026-06-27 via Nuitee
C
Claire couple gb
9
2026-06-27 via Nuitee
G
Grant solo_traveller gb
1
Worst hotel in Newcastle
Pros:

Location was perfect

Cons:

Rooms were not as pictured they were old fashioned , dirty and uncomfortable. They had the heating blasting when it was 27 degrees outside. Bathroom was dirty , deco and room looked like a bedsit from the 1950s. Lights didn't work properly was dirty and smelled. The pictures you are shown from the hotel is not what it is at all. You could see the springs sticking out of bed and pillows were lumpy. Was so bad we checked out at 11pm and the receptionist didn't even ask why. We tried getting a coffee and were refused even though the machine was right there. Worst hotel I have ever ever stayed in. How they charge so much is beyond me. Asked for refund and completely blanked. Don't stay in this dive.

2026-06-27 via Nuitee
T
Trevor couple gb
1
Crap
Cons:

No AC just a fan blowing hot air .
After a shower I was constantly sweating

2026-06-26 via Nuitee
T
Tom solo_traveller ie
10
Hospitality at its Finest in Newcastle. True Professionals
Pros:

The location was perfect for me, right beside the train station and Metro. Minutes walking distance from everything I needed. A taxi, Starbucks, beautiful cafés, shopping, bars and restaurants.
What will make me return are all the superb staff, never afraid to engage and always willing to help, no matter what.... from HK to Reception absolutely perfect. You won't find better. Of particular note are Lorraine, Mandy and Michael the Breakfast crew who couldn't do enough for me. Thank You, so much. Tom.

Cons:

Honestly, nothing. The hotel is full of natural character because of the building itself. It could be a little more modern, it could be a little tender, but that would destroy it.

2026-06-26 via Nuitee
J
James solo_traveller gb
5
2026-06-26 via Nuitee
S
Sam couple gb
1
2026-06-26 via Nuitee
O
Olivia solo_traveller gb
8
2026-06-26 via Nuitee
J
Julie couple gb
4
very convenient, but hotel needs decoration
Pros:

Breakfast

Cons:

Windows would not open - it was the hotest day of the year, carpet was filthy around the bed. Very basic. Took ages to check us in as well

2026-06-26 via Nuitee
D
Danielle solo_traveller gb
1
Pros:

I've stayed in this hotel for the last 4 years and I will never stay in it again, rooms are filthy, mold on curtains and all over the bathroom, could see daylight under the door from the corridor

Cons:

Everything, l will never be stopping again

2026-06-26 via Nuitee
A
Anna solo_traveller gb
9
Convenient
Pros:

Character

Cons:

No air con. One tea bag

2026-06-26 via Nuitee