Royal Station Hotel

Hotels
•
Cairn Hotel Group
8.2 (413 reviews)
Neville Street, Newcastle-upon-Tyne, England, NE1 5DH , Newcastle-upon-Tyne , GB
44-191-2320781

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Facilities

Meeting rooms
Fitness facilities
Free WiFi
24-hour front desk
Luggage storage
Sauna
Concierge service
Steam room
Elevator
Fitness facilities
See all facilities

Review Highlights

Pros:
Friendly staff
Good food
Clean common areas
Cons:
Room cleanliness issues
Uncomfortable room
Inaccessible amenities for disabled guests

Categories

Cleanliness
7.03
The toilet in one room was reported as filthy, and dust was found in the accommodation.
Service
9.5
Staff were described as accommodating and helpful, with specific praise for members who assisted.
Location
9.04
The hotel was chosen for its proximity to the train station, which is a plus for many guests.
Room Quality
6.99
Issues were noted regarding room size, temperature control, uncomfortable mattress, and cleanliness.
Amenities
8.02
The swimming pool was closed during the stay, and overall amenities only received mixed feedback.
Value for Money
7.48
Some guests felt that the cost did not justify the quality experienced, especially with issues in room assignments.
Food and Beverage
9.03
Positive mentions of the food quality, especially during breakfast and Christmas dinner.
Overall Experience
8.5
Overall experience varied widely; positive stays contrasted with significant complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 22:51

Property Description

Experience the perfect blend of comfort and convenience at Royal Station Hotel, your home away from home in the heart of Newcastle-upon-Tyne.

Recreational Bliss
Unwind in our wonderful indoor pool or rejuvenate in the sauna. Stay fit in our fully equipped fitness center, making it easy to keep your wellness routine while away from home.

Culinary Delights
Savor exquisite meals at Empire Bistro or take advantage of our convenient room service. Start your day with our hearty buffet breakfast, crafted to energize you for your adventures.

Modern Comforts
Relax in our 145 well-appointed guestrooms, featuring complimentary Wi-Fi, flat-screen TVs, and refrigerators. Your comfort is our priority with ensuite bathrooms stocked with complimentary toiletries and hair dryers.

Don’t miss out on an unforgettable stay—book your room at Royal Station Hotel today!

Important information:

  • Parking height restrictions apply.
  • Contactless check-out is available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: NCL

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • General

    Events/parties allowed

  • Children and extra beds

    No rollaway/extra beds available

  • Check-in & Check-out

    Contactless check-out is available

See all policies

Location

Guest Reviews

8.2
Based on 413 reviews
Cleanliness: 7.03
Service: 9.5
Location: 9.04
Room Quality: 6.99
Amenities: 8.02
Value for Money: 7.48
Food and Beverage: 9.03
Overall Experience: 8.5
L
Longstaff • couple • gb
10
2026-07-11 • via Nuitee
J
Julie • couple • gb
5
2026-07-11 • via Nuitee
S
semih • solo_traveller • ae
9
Pros:

Location was central

Cons:

Nothing

2026-07-11 • via Nuitee
D
David • solo_traveller • gb
5
2026-07-11 • via Nuitee
B
Belinda • couple • my
7
Good
Pros:

Best location right next to the train station and short walk to everywhere else. Hotel is a bit dated but bed was comfy. Overall quite a good place.

Cons:

There are many many stairs to get to ur room

2026-07-11 • via Nuitee
K
Katharine • couple • gb
7
We had a very pleasant stay. The location was perfect as we needed to be near the Central Station
Pros:

The breakfast was nicely cooked and served. There was adequate choice.

Cons:

The hotel decor was in need of a refurbishment.

2026-07-11 • via Nuitee
P
Paul • solo_traveller • gb
2
Pros:

Location

Cons:

Mouldy ceiling, dirty windows, very dated, TV not working.

2026-07-11 • via Nuitee
S
Sarah • solo_traveller • gb
8
Well located stay
Pros:

We needed somewhere near to the train station so it was great for us! It was also handy for the city centre shops. The staff were helpful and there were some lovely original features, such as the staircases.

Cons:

Our room was certainly clean but a bit shabby. The upholstered end of the bed was ripped in several places. The handle had come off the bedside draw so it was unusable. Everything looked a bit tired and in need of a refresh.

2026-07-11 • via Nuitee
J
Julian • extended_group • gb
5
Great location, communal areas good. Superior twins not as advertised.
Pros:

Hotel reception good and restaurant all good, food and good value. Great location. Found the LNER parking worked out best. Once you spoke with right person things were sorted.

Cons:

We booked 2 Superior twins for 4 nights and were really disappointed the hotel shows images that look like all refurbished they were not recently. We paid £147 per room without breakfast booked 5 months in advance. One room was internal with no opening window and no air conditioning it was unbearable, fans provided but just blowing same air around. We were able to move after one night.

2026-07-11 • via Nuitee
J
Jonathan • couple • gb
10
2026-07-10 • via Nuitee
R
Ricardo • family_with_children • nl
6
Het is oke maar kom er niet nog een keer.
Pros:

het ontbijt, het personeel is vriendelijk.

Cons:

Het is verouderd. Ik vond de buurt ook niet prettig.

2026-07-10 • via Nuitee
M
Melvyn • extended_group • gb
8
2026-07-10 • via Nuitee
J
Julia • solo_traveller • gb
7
Pros:

Staff and breakfast were great

Cons:

'Didn't like' seems harsh, but just to note it has obviously been a fancy hotel in the past and just looks a little tired. Can't really fault it for a one night stay for our daughter's graduation.

2026-07-10 • via Nuitee
J
Jonathan • couple • gb
8
2026-07-10 • via Nuitee
A
Abigail • couple • gb
3
Cheap - get what you pay for. In need of some TLC. Breakfast is poor and very overpriced
Pros:

Location

Cons:

Very dated and run down. In need of a lot of repairs and improvements

2026-07-10 • via Nuitee
S
Sarah • extended_group • gb
6
Just ok.
Pros:

Location was great.

Cons:

Our room was so hot and i pulled the bedside cabinet out to use the plug and it was absolutely filthy behind. This alone will put me off
The £50 card hold has been taken as a payment and not a hold so now awaiting that to be refunded.

2026-07-10 • via Nuitee
K
Kate • solo_traveller • nz
8
Pros:

Centra location, room size, quiet room. Friendly, helpful reception staff.

2026-07-10 • via Nuitee
E
Eduardo Adolfo • solo_traveller • ar
9
2026-07-10 • via Nuitee
B
barry • solo_traveller • gb
9
2026-07-10 • via Nuitee
E
Emma • solo_traveller • gb
7
2026-07-09 • via Nuitee