Sheraton Zagreb Hotel

Hotels
•
Sheraton
8.7 (4906 reviews)
Kneza Borne 2 , Zagreb , hr

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Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Friendly staff
Good breakfast
Great location
Cons:
Noise from neighboring rooms
Rooms need updates
Issues with heating

Categories

Cleanliness
7.84
The hotel does not deserve 5 stars, it is old and needs renovation, the wallpaper is peeling.
Service
9.31
Staff was extremely kind and accommodating; many positive mentions of helpful staff.
Location
9.35
Great proximity to attractions, easy walking distance to trams and markets.
Room Quality
8.3
Comfortable rooms but in need of refresh; positive mentions of comfortable beds.
Amenities
8.33
Good facilities but suggestions for improvements like spa quality.
Value for Money
8.29
Generally good value, but some feel it's overpriced for a 5-star rating.
Food and Beverage
9.34
Breakfast was incredible; high praise for food quality.
Overall Experience
8.81
Overall positive experiences with some noted drawbacks, but nothing major.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 07:58

Property Description

Luxurious Accommodation
Situated in the heart of Zagreb, the elegant 5-star Sheraton hotel offers air-conditioned rooms with minibars and satellite TV. The rooms feature marble bathrooms and comfortable seating areas, providing a luxurious stay for guests.

Wellness and Dining
Guests can enjoy complimentary access to the indoor swimming pool and gym at the Health Club. The hotel's restaurant serves a variety of Croatian and international cuisine, while Café Imperial and the Piano Bar offer a selection of snacks and beverages. During summer, guests can dine on the outdoor terrace with a stunning view of Zagreb's center.

Convenient Location
Conveniently located near the Main Train Station and Main Square, the Sheraton Zagreb is within walking distance to shops, outdoor cafés, and cultural attractions. Book now to experience luxury and convenience in the heart of Zagreb.

Important information:

When booking more than 5 rooms, different policies and additional supplements may apply.

Please note that the credit card used for a nonrefundable booking needs to be presented upon check-in.

Please note that the working hours of Spa and Wellness Center on 24 December, 26 December and 31 December are from 10:00 to 19:00. The center is closed on 25 December.

Please note that the only designated area for smoking at the hotel is the terrace".Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ZAG

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs EUR 20 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an available cot.
    Children up to and including 1 year old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Guest Reviews

8.7
Based on 4906 reviews
Cleanliness: 7.84
Service: 9.31
Location: 9.35
Room Quality: 8.3
Amenities: 8.33
Value for Money: 8.29
Food and Beverage: 9.34
Overall Experience: 8.81
J
JOHN • solo_traveller • gb
8
Pros:

Comfortable room Good choice at breakfast , location good for city centre/old town

2026-03-28 • via Nuitee
S
Sverre • solo_traveller • no
9
A good place to stay in Zagreb
Pros:

The room was large and pleasant. There was a safe in the room which is important for me. The breakfast was excellent and there was sufficient seating for many guests. The hotel was within walking distance from the city center and several tramlines ran along the street outside or close by.

Cons:

Hotel wi-fi was not password protected which my employer has listed as a security liability. I am partially deaf and the receptionist became irritated over having to repeat himself - he may not have noticed my hearing aid.

2026-03-28 • via Nuitee
V
Viktorija • family_with_children • dk
9
2026-03-28 • via Nuitee
F
francesca • solo_traveller • mt
10
Pros:

The room was very spacious

Cons:

none.

2026-03-26 • via Nuitee
T
Teo • extended_group • hr
9
2026-03-26 • via Nuitee
N
Nik • family_with_children • hr
7
Pros:

Location,helpful and kind personel!

Cons:

The hotel NEED URGENT RENOVATION
It is OUTDATED!!!!

2026-03-24 • via Nuitee
K
KLEANTHI • solo_traveller • gr
10
Pros:

Εξαιρετική εξυπηρέτηση, πολύ καλές παροχές και το πρωινό ήταν πολύ καλό.

2026-03-23 • via Nuitee
M
Menoni • solo_traveller • it
8
2026-03-23 • via Nuitee
V
Valasaki • solo_traveller • gr
10
2026-03-23 • via Nuitee
V
ValdiPL • couple • pl
10
polecam :-)
Pros:

śniadanie, personel super pomocny, lokalizacja

Cons:

nie było nic takiego

2026-03-23 • via Nuitee
R
Rosanda • family_with_children • se
10
2026-03-23 • via Nuitee
E
emmanuel • family_with_children • mt
8
Short break
Pros:

Location
Staff
Tv

Cons:

Breakfast should improve for five star should be more.

2026-03-23 • via Nuitee
D
Dragica • family_with_children • rs
10
2026-03-22 • via Nuitee
D
Dobrev • solo_traveller • de
10
2026-03-22 • via Nuitee
A
Andrew • family_with_children • ie
10
2026-03-22 • via Nuitee
D
Dona • couple • mk
10
Pros:

The best hotel in Zagreb.
The staff was super friendly and helpful.
Can’t wait to visit again 🫶🏻

2026-03-22 • via Nuitee
B
Biserko • couple • hr
10
Sve ostalo odlično
Pros:

Blizina centra

Cons:

Nedostaje voda u prostorijama spa wellness

2026-03-22 • via Nuitee
S
Spring • family_with_children • us
10
2026-03-21 • via Nuitee
H
Hrvoje • couple • hr
10
2026-03-20 • via Nuitee
R
Robin • solo_traveller • au
9
2026-03-20 • via Nuitee