Sheraton Zagreb Hotel

Hotels
Sheraton
8.7 (5183 reviews)
Kneza Borne 2 , Zagreb , hr

Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Friendly staff
Good breakfast
Great location
Cons:
Noise from neighboring rooms
Rooms need updates
Issues with heating

Categories

Cleanliness
7.84
The hotel does not deserve 5 stars, it is old and needs renovation, the wallpaper is peeling.
Service
9.31
Staff was extremely kind and accommodating; many positive mentions of helpful staff.
Location
9.35
Great proximity to attractions, easy walking distance to trams and markets.
Room Quality
8.3
Comfortable rooms but in need of refresh; positive mentions of comfortable beds.
Amenities
8.33
Good facilities but suggestions for improvements like spa quality.
Value for Money
8.29
Generally good value, but some feel it's overpriced for a 5-star rating.
Food and Beverage
9.34
Breakfast was incredible; high praise for food quality.
Overall Experience
8.81
Overall positive experiences with some noted drawbacks, but nothing major.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 07:58

Property Description

Luxurious Accommodation
Situated in the heart of Zagreb, the elegant 5-star Sheraton hotel offers air-conditioned rooms with minibars and satellite TV. The rooms feature marble bathrooms and comfortable seating areas, providing a luxurious stay for guests.

Wellness and Dining
Guests can enjoy complimentary access to the indoor swimming pool and gym at the Health Club. The hotel's restaurant serves a variety of Croatian and international cuisine, while Café Imperial and the Piano Bar offer a selection of snacks and beverages. During summer, guests can dine on the outdoor terrace with a stunning view of Zagreb's center.

Convenient Location
Conveniently located near the Main Train Station and Main Square, the Sheraton Zagreb is within walking distance to shops, outdoor cafés, and cultural attractions. Book now to experience luxury and convenience in the heart of Zagreb.

Important information:

When booking more than 5 rooms, different policies and additional supplements may apply.

Please note that the credit card used for a nonrefundable booking needs to be presented upon check-in.

Please note that the working hours of Spa and Wellness Center on 24 December, 26 December and 31 December are from 10:00 to 19:00. The center is closed on 25 December.

Please note that the only designated area for smoking at the hotel is the terrace".Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ZAG

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs EUR 20 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an available cot.
    Children up to and including 1 year old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Guest Reviews

8.7
Based on 5183 reviews
Cleanliness: 7.84
Service: 9.31
Location: 9.35
Room Quality: 8.3
Amenities: 8.33
Value for Money: 8.29
Food and Beverage: 9.34
Overall Experience: 8.81
V
VLADO couple hr
9
Pros:

Urednost prostora, te gostoljubivost osoblja

Cons:

Bučniji klima uređaj

2026-05-30 via Nuitee
P
Pierre solo_traveller be
8
Probablement à refaire
Pros:

L'hôtel est très bien dans l'ensemble , près du centre de Zagreb. Lobby imposant, Parking souterrain facile.
Petit dejeuner copieux et varié

Cons:

J'ai moins aprécié le côté très impersonnel et froid des chambres et des couloirs. Cela mériterait un peu de décoratrion.

2026-05-29 via Nuitee
M
Matej solo_traveller hr
8
2026-05-29 via Nuitee
A
Atanas solo_traveller bg
10
2026-05-29 via Nuitee
J
Jakub solo_traveller pl
10
2026-05-29 via Nuitee
T
Thibaut couple fr
7
2026-05-28 via Nuitee
V
Vlasta couple at
5
2026-05-28 via Nuitee
T
Tonka 12 family_with_children hr
6
Pros:

Hotel je na dobroj lokaciji,osoblje je ljubazno i doručak je jako dobar ,kakav i treba biti u hotelu s 5 zvjezdica.
Wellness me jako razočarao.Ne mogu vjerovati da u wellnesu nema vode za piće,da ne govorim da bi eventualno mogao biti čaj ,voće i slićno i onda mi još osoblje kaže da se mogu na slavini u svlačioni napiti?!Postoji neki hladnjak gdje se piće moze kupiti ali ne na sobu nego moram imati gotovinu u sebe.
Katastrofa!

Cons:

Hotel sam izabrala jer ima wellnes koji me jako razočarao,osjeti se neugodan miris u tuš kabinama i nema vode za piće.

2026-05-26 via Nuitee
G
Gian Carlo couple it
10
Pros:

Ottimo Albergo. TUTTO OK.

2026-05-26 via Nuitee
A
Ana solo_traveller ch
9
2026-05-26 via Nuitee
R
Romero solo_traveller mx
10
Gracias !
Pros:

La habitación, el desayuno, la ubicación

Cons:

El cobro del estacionamiento

2026-05-26 via Nuitee
J
Jodi couple gb
10
Amazing staff confortable bed and pillows
Pros:

Comfy bed

2026-05-25 via Nuitee
F
Faton family_with_children ch
8
Cons:

Pool und SPA, Sauna es an diesem Tag nicht funktioniert

2026-05-25 via Nuitee
A
Ayşegül couple tr
9
Harika
Pros:

Konumu iyiydi. Odası ferah ve temizdi. Çalışanlar güleryüzlüydü 😊

2026-05-24 via Nuitee
M
Mario couple hr
10
Zagabria e bellissima consiglio
Pros:

Le Camera e i Materassi moltocode

Cons:

Tutto bene

2026-05-24 via Nuitee
N
Niemetz solo_traveller at
8
2026-05-23 via Nuitee
R
Rajcic couple hr
10
Konstantna kvaliteta
Pros:

Doručak izvanredan, udobno, djelatnici uvijek uslužni, uvijek se vraćamo

2026-05-23 via Nuitee
H
Hristina couple rs
10
2026-05-23 via Nuitee
B
Bjørg couple no
8
2026-05-23 via Nuitee
C
Carlos solo_traveller pt
10
2026-05-22 via Nuitee