Tivoli Palazzo Gaddi Firenze Hotel

Hotels
•
Tivoli Hotels & Resorts
9.3 (1672 reviews)
Via del Giglio 9 , Florence , IT

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Business center
Heating
See all facilities

Review Highlights

Pros:
Excellent/attentive staff (multiple named staff praised)
Superb, central location (short walk to train station and major sites)
Beautiful historic palazzo building and iconic lobby
Rooftop with Duomo views and secret garden
Excellent/sumptuous breakfast
Clean, comfortable and sizeable rooms
Amenities replenished (water in room) and plentiful
Upgrades to suites provided for some guests
Cons:
Interior and rooms need updating to match price
Poor cappuccino / mixed F&B quality
Strong perfume in lobbies/hallways (can cause headaches)
Noise from rooftop bar impacting some rooms at night
Isolated service issues: doorman disappearance and occasional unfriendly staff
Third-party garage incident reported (vehicle damage during valet/garage handling)
Confusion about rooftop service/access at times
At least one guest unhappy with room type/configuration

Categories

Cleanliness
9.5
Multiple guests mention very clean rooms and good housekeeping (clean, sizeable rooms, amenities replenished); overall strong cleanliness sentiment.
Service
9.9
Service is widely praised (explicit shout-outs to staff, upgrades, attentive breakfast service, named staff commended), though isolated complaints about a missing doorman and one terse comment about service are noted.
Location
10
Consistently described as superb/perfect and very convenient (short walk to train station, major sites, excellent Duomo views from rooftop).
Room Quality
8.8
Rooms are described as clean, comfortable and sizeable, but several comments note interiors need updating, occasional noise from rooftop and at least one complaint about room type.
Amenities
9.4
Strong amenities: rooftop bar, secret garden, well-stocked breakfast, in-room water and helpful doormen/concierge at times; some issues with overpowering lobby fragrance and occasional rooftop access confusion.
Value for Money
8.6
Generally good service and location support value, but multiple comments say interiors/F&B need updating and may not fully justify premium rates.
Food and Beverage
8.7
Breakfast repeatedly described as excellent/sumptuous; rooftop bar offers great views, but complaints include poor cappuccino and notes that F&B offerings could use updating.
Overall Experience
9.5
Most stays described as memorable with willingness to return (upgrades, helpful staff, iconic lobby and views), tempered by a few service and F&B/room update concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-07-03 08:54

Property Description

Historic Renaissance Building

Experience the charm of a Renaissance Palazzo Gaddi, dating back to 1596, featuring traditional Florentine Baroque halls and a rooftop terrace with stunning city views.

Elegant Rooms with Modern Amenities

Indulge in rooms with frescoed walls, antique furniture, air conditioning, satellite TV, minibar, and safe, all complemented by free WiFi throughout the property.

Delightful Dining and Convenient Location

Savor Tuscan and Mediterranean cuisine at the Palazzo Gaddi restaurant, enjoy drinks on the terrace, and benefit from the hotel's proximity to Florence Cathedral and Santa Maria Novella Train Station.

Book now to immerse yourself in the rich history and luxury of Palazzo Gaddi.

Important information:

When travelling with pets, please note that pets are allowed upon request and subject to approval. Dogs and cats are allowed, max. weight 35kg. A charge of 50€ per pet, per night will be applied (max. 2 pets per room). Guide dogs free of charge.

When booking more than 6 rooms, different policies and additional supplements may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: FLR

Location

Property Video

Guest Reviews

9.3
Based on 1672 reviews
Cleanliness: 9.5
Service: 9.9
Location: 10
Room Quality: 8.8
Amenities: 9.4
Value for Money: 8.6
Food and Beverage: 8.7
Overall Experience: 9.5
D
Denis • couple • ua
10
2026-11-07 • via Nuitee
P
Pénélope • couple • fr
9
2026-11-04 • via Nuitee
A
arq. • couple • pt
9
2026-10-29 • via Nuitee
M
Marc • solo_traveller • gb
10
2026-10-27 • via Nuitee
L
Liudmila • extended_group • at
7
2026-10-25 • via Nuitee
F
Firas • couple • sa
10
2026-10-23 • via Nuitee
A
Ahmed • couple • ae
10
2026-10-22 • via Nuitee
S
Sally • solo_traveller • us
10
2026-10-14 • via Nuitee
A
Antonio • couple • br
10
Pros:

Maravilhosa

Cons:

Decoração do quarto

2026-10-13 • via Nuitee
A
Antonio • couple • br
10
Pros:

Maravilhosa

Cons:

Quartos antigos

2026-10-13 • via Nuitee
R
Rolf • couple • co
10
Pros:

Ubicación, comodidad y atención

Cons:

El desayuno pudo ser mejor

2026-10-11 • via Nuitee
J
Johnny • couple • us
4
A five star hotel disappointment
Pros:

The location of the hotel was good. The breakfast had a good variety of foods to choose from and it was well managed and the dining atmosphere was excellent.

Cons:

For a five star hotel, you would think the rooms would be in better condition than what was being offered. Perhaps it’s just a very old hotel. First off, there was an odor similar to sewage persistent in our room throughout our stay. The smell was present the moment we checked into our room and we are not sure how we managed to put up with it for 3 straight nights. Although they tried to fix the issue with the smell but unfortunately to no avail. To be honest, we are a bit disappointed as my wife and I have looked forward to our trip to Firenze, however this unexpected issue with the odor had dampened our moods more or less, to say the least. One more thing, not sure if the hand towels are supposed to be grey to resemble a rag? It’s also very worn out!

2026-10-10 • via Nuitee
J
Johnny • couple • us
4
2026-10-10 • via Nuitee
D
Davide • solo_traveller • ch
9
Ein toller Aufenthalt mit sehr gutem Service.
Pros:

Der Personal ist sehr freundlich und hilfsbereit. Die Lage des Hotels ist perfekt.

Cons:

Das Hotel ist etwas unpersönlich, was jedoch auf die Grösse zurückzuführen ist.

2026-10-07 • via Nuitee
E
Emiliana • extended_group • us
9
Perfectly located Florentine charm
Pros:

The hotel had a lovely old Florentine charm to it. The location was great for access to museums and places of interest

2026-09-19 • via Nuitee
N
Natee • extended_group • th
6
Pros:

Well decorated. Clean. Good location.

Cons:

Overpriced for the size of the room. Shower kept leaking water onto the restroom floor. Very small room.

2026-09-18 • via Nuitee
N
Niamh • solo_traveller • ie
9
Pros:

Excellent location and beautiful hotel - staff at the hotel were very kind and hugely accommodating. Really enjoyed our stay and would highly recommend!!

2026-09-17 • via Nuitee
A
Alex • extended_group • gb
10
10/10 experience!!
Pros:

Absolutely amazing! Lovely staff, fantastic location, rooms couldn’t be better. Would recommend to anyone staying in Florence.

Cons:

Nothing

2026-09-17 • via Nuitee
M
Marco • couple • br
10
Ótima localização e limpeza.
Pros:

Limpeza

2026-09-16 • via Nuitee
T
Tatjana • couple • rs
10
2026-09-14 • via Nuitee