Tivoli Palazzo Gaddi Firenze Hotel

Hotels
•
Tivoli Hotels & Resorts
9.3 (1672 reviews)
Via del Giglio 9 , Florence , it

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Business center
Heating
See all facilities

Review Highlights

Pros:
Excellent/attentive staff (multiple named staff praised)
Superb, central location (short walk to train station and major sites)
Beautiful historic palazzo building and iconic lobby
Rooftop with Duomo views and secret garden
Excellent/sumptuous breakfast
Clean, comfortable and sizeable rooms
Amenities replenished (water in room) and plentiful
Upgrades to suites provided for some guests
Cons:
Interior and rooms need updating to match price
Poor cappuccino / mixed F&B quality
Strong perfume in lobbies/hallways (can cause headaches)
Noise from rooftop bar impacting some rooms at night
Isolated service issues: doorman disappearance and occasional unfriendly staff
Third-party garage incident reported (vehicle damage during valet/garage handling)
Confusion about rooftop service/access at times
At least one guest unhappy with room type/configuration

Categories

Cleanliness
9.5
Multiple guests mention very clean rooms and good housekeeping (clean, sizeable rooms, amenities replenished); overall strong cleanliness sentiment.
Service
9.9
Service is widely praised (explicit shout-outs to staff, upgrades, attentive breakfast service, named staff commended), though isolated complaints about a missing doorman and one terse comment about service are noted.
Location
10
Consistently described as superb/perfect and very convenient (short walk to train station, major sites, excellent Duomo views from rooftop).
Room Quality
8.8
Rooms are described as clean, comfortable and sizeable, but several comments note interiors need updating, occasional noise from rooftop and at least one complaint about room type.
Amenities
9.4
Strong amenities: rooftop bar, secret garden, well-stocked breakfast, in-room water and helpful doormen/concierge at times; some issues with overpowering lobby fragrance and occasional rooftop access confusion.
Value for Money
8.6
Generally good service and location support value, but multiple comments say interiors/F&B need updating and may not fully justify premium rates.
Food and Beverage
8.7
Breakfast repeatedly described as excellent/sumptuous; rooftop bar offers great views, but complaints include poor cappuccino and notes that F&B offerings could use updating.
Overall Experience
9.5
Most stays described as memorable with willingness to return (upgrades, helpful staff, iconic lobby and views), tempered by a few service and F&B/room update concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-07-03 08:54

Property Description

Historic Renaissance Building

Experience the charm of a Renaissance Palazzo Gaddi, dating back to 1596, featuring traditional Florentine Baroque halls and a rooftop terrace with stunning city views.

Elegant Rooms with Modern Amenities

Indulge in rooms with frescoed walls, antique furniture, air conditioning, satellite TV, minibar, and safe, all complemented by free WiFi throughout the property.

Delightful Dining and Convenient Location

Savor Tuscan and Mediterranean cuisine at the Palazzo Gaddi restaurant, enjoy drinks on the terrace, and benefit from the hotel's proximity to Florence Cathedral and Santa Maria Novella Train Station.

Book now to immerse yourself in the rich history and luxury of Palazzo Gaddi.

Important information:

When travelling with pets, please note that pets are allowed upon request and subject to approval. Dogs and cats are allowed, max. weight 35kg. A charge of 50€ per pet, per night will be applied (max. 2 pets per room). Guide dogs free of charge.

When booking more than 6 rooms, different policies and additional supplements may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: FLR

Location

Property Video

Guest Reviews

9.3
Based on 1672 reviews
Cleanliness: 9.5
Service: 9.9
Location: 10
Room Quality: 8.8
Amenities: 9.4
Value for Money: 8.6
Food and Beverage: 8.7
Overall Experience: 9.5
J
Jonas • solo_traveller • de
10
Pros:

Die bequemsten Betten Italiens!

2026-08-29 • via Nuitee
A
Asumi • couple • jp
10
最高です
Pros:

朝食も景色も清潔さも全てが最高でした　雰囲気素敵すぎます

Cons:

特になし

2026-08-27 • via Nuitee
M
Molly • solo_traveller • gb
10
2026-08-25 • via Nuitee
E
EVGENIYA • solo_traveller • ru
10
2026-08-21 • via Nuitee
P
Pauline • family_with_children • br
10
Ficar no Tivoli foi uma experiência incrível. A localização é maravilhosa, pudemos fazer tudo a pe. O quarto é muito con
Pros:

Absolutamente tudo. O hotel é lindo, o quarto super confortável, chuveiro e amenidades excelentes, staff super cortes.

2026-08-18 • via Nuitee
N
noriaki • solo_traveller • jp
9
2026-08-17 • via Nuitee
R
Rory • couple • ae
8
Fantastic views on the roof hard to beat. The doorman was the nicest staff member I met in Italy, can’t remember his nam
Pros:

Roof

Cons:

Small room

2026-08-15 • via Nuitee
N
Narinderjit Kaur • family_with_children • at
9
Pros:

..

2026-08-14 • via Nuitee
P
Patricia • family_with_children • us
8
Beautiful Hotel with a couple of Suggested Improvements
Pros:

The hotel is beautifully decorated, and the rooms are lovely. The location is a quiet street but extremely close to the Duomo.

Cons:

Because of a canceled flight, two of the three rooms were not used for one night. The hotel did not offer any flexibility on this- not even a complimentary coffee!

2026-08-11 • via Nuitee
S
Saeed • solo_traveller • sa
10
Pros:

كل شيء رائع

2026-08-09 • via Nuitee
G
Germano • couple • br
9
2026-08-09 • via Nuitee
R
Rasem • solo_traveller • ch
10
Beyond High Standards
Pros:

So beautiful atmosphere and ultra luxury service!!

2026-08-09 • via Nuitee
H
Hannah • couple • au
9
Thank you for a wonderful stay.
Pros:

Wonderful stay, thank you so much.

2026-08-08 • via Nuitee
K
Koichi • couple • jp
9
2026-08-07 • via Nuitee
M
Mariana • family_with_children • ar
9
volvería sin dudarlo!!!! hermoso
Pros:

ubicacion excelente desayuno hermoso ambiente y muy completo habitacion tranquila algo pequeña la vista al duomo es increible

2026-08-07 • via Nuitee
A
Ann • solo_traveller • au
10
2026-08-06 • via Nuitee
A
Anna • couple • ru
10
Pros:

Все

Cons:

Все

2026-08-05 • via Nuitee
G
grahamm501 • Couples • Telford, Shropshire, England
10
5 Star Treat
Pros:

From arriving to a warm welcome and a glass of bubbles, swift suitcase transfer to our room, the Tivoli has not been anything other than a real treat. The staff make the comfortable, elegant surroundings a class hotel. Just spending time in the bar area sipping well recommended wine and chatting to the wonderful staff was as special to us as Florence itself is.
Augustina, Chiara and Antonella are excellent at their job and make our holiday more magical!
The rooms was large and cool, with a very comfortable bed and the bedding and bath towels great quality. Great detailed extras like toothbrushes, sewing kit and all a guest could possibly need.
Having gluten free and nut allergies were handled so easily with options made available so we could enjoy meals. The chief, Salvatore Canargiu created such delicious gluten free food and even shared a few minutes with us. His passion for the food he creates is infectious.
The hotel is a 5 star treat and strongly recommended as a great location for any visit to Florence.

2026-08-01 • via Tripadvisor
T
T6118NHsusanl • NONE
10
Excellent Boutique Hotel
Pros:

The Tivoli Palazzo Gaddi Firenze is a beautiful hotel. It is quaint and charming. It is a five minute walk from the train station and about a seven minute walk to the Duomo. It is close to all shopping and restaurants. The hotel is very clean, the housekeeping is excellent, and the buffet breakfast is wonderful. I would definitely recommend staying here on a trip to Florence. You will not be disappointed.

2026-07-29 • via Tripadvisor
A
Armin • extended_group • ae
10
2026-07-25 • via Nuitee