Madrid Marriott Hotel Princesa Plaza

Hotels
Marriott Hotels & Resorts
8.8 (9511 reviews)
Calle de Serrano Jover 3, , Madrid , es

Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Business center
Heating
See all facilities

Review Highlights

Pros:
Great location
Outstanding breakfast
Clean and spacious rooms
Friendly staff
Cons:
Slow check-in/check-out
Indifferent service experience
Lack of safety deposit boxes in rooms
No self-service laundry available

Categories

Cleanliness
8.9
La limpieza extrema y las habitaciones son espaciosas, bien decoradas y con los útiles necesarios.
Service
8.5
Some reviews indicated indifferent management, affecting guest experience.
Location
9.2
La ubicación es excelente, cerca de metrou, accesible a lugares importantes.
Room Quality
8.7
Camera comfort with spacious setup and decor acknowledged positively.
Amenities
8.2
Hotel lacks self-service laundry which is essential for longer stays.
Value for Money
8.7
Some excellent experiences are noted, but concerns about pricing are present.
Food and Beverage
9.2
The breakfast was outstanding, adding a positive note to the stay.
Overall Experience
9
Overall a good experience with excellent points mentioned.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 23:02

Property Description

Luxurious Accommodation
Princesa Plaza, located in Madrid's Argüelles District, offers elegant rooms featuring large reproductions of famous paintings. Rooms are spacious with seating areas, satellite TV, and air conditioning.

Fitness and Wellness
The hotel boasts the Holiday Gym fitness centre with a small indoor pool for aquagym classes. Guests can enjoy complimentary fitness classes and access to cardiovascular equipment.

Convenient Location and Services
Situated near Plaza España Square and the Royal Palace, Princesa Plaza offers car rental, currency exchange, and a helpful tour desk. Shuttle services can be arranged for a seamless travel experience.

Book now to experience luxury and convenience at Princesa Plaza in Madrid!

Important information:

Please note that the hotel does not accept pets.

Please note that baby cots are available upon request and subject to availability for all rooms, except triple rooms.

Please note some special rules apply for the fitness center, to be consulted with the hotel.

Please note that the maximum capacity of the Deluxe, Superior y Panoramic Superior rooms is 3 guests.

Please note: Guests must indicate the ages of the children traveling with them.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MAD

Location

Guest Reviews

8.8
Based on 9511 reviews
Cleanliness: 8.9
Service: 8.5
Location: 9.2
Room Quality: 8.7
Amenities: 8.2
Value for Money: 8.7
Food and Beverage: 9.2
Overall Experience: 9
E
Erika family_with_children ao
6
Agradável
Pros:

Quartos

Cons:

Limpeza

2026-07-25 via Nuitee
E
EUZEBIO solo_traveller br
10
2026-07-25 via Nuitee
S
Sarah extended_group pr
9
2026-07-24 via Nuitee
A
Ariel solo_traveller us
10
2026-07-23 via Nuitee
B
Bhavika couple in
10
2026-07-22 via Nuitee
A
Andres family_with_children co
10
Pros:

Todo estuvo excelente. Solamente falto tener una mejor temperatura del cuarto.

Cons:

El AC del cuarto estaba muy caliente.

2026-07-22 via Nuitee
V
Vassileios family_with_children gr
1
Pros:

Χρεωθήκαμε 2 φορές για το δωμάτιο, μία με την καρτα που ειχε δηλωθεί στη booking και άλλη μία φορά με άλλη κάρτα κατα το check out. Προσπαθούμε να επικοινωνήσουμε με το ξενοδοχείο και δεν βρίσκουμε email να στειλουμε τα παρασταικα

2026-07-22 via Nuitee
J
Javier family_with_children us
9
2026-07-21 via Nuitee
A
AOSP solo_traveller co
10
2026-07-21 via Nuitee
L
Lourdes family_with_children es
9
2026-07-20 via Nuitee
S
Sylvana family_with_children ch
10
Me gusto mucho el hotel, el servicio en general muy bien y las instalaciones también bien.
Cons:

El servicio en el restaurante junto a recepción es un poco lento y no con muy buena actitud

2026-07-20 via Nuitee
M
Meline family_with_children es
4
Deberían mejorar el trato con todos los clientes.
Pros:

La decoración.

Cons:

Deja mucho que desear el trato del personal, he llegado con la reserva ya pagada y me han tenido mas de 45 minutos en el check in, porque supuestamente no encontraban la selección de habitaciones que había elegido. Al final nos han puesto en edificios separados, una habitación para la pareja y otra para los niños pequeños y mi hija mayor. El restaurante, igual, no te hacen mucho caso y esperas una vida para que te atiendan.

2026-07-19 via Nuitee
K
Khatib couple il
10
Pros:

Fantastic stay! Everything was perfect, clean rooms, friendly staff, great location, and excellent service. Highly recommended, and we would definitely stay here again!

2026-07-18 via Nuitee
A
Ana extended_group es
10
Estancia perfecta con muy buena relación calidad precio
Pros:

La atención y la comodidad de la cama

Cons:

Me gustó todo

2026-07-15 via Nuitee
M
Maria couple co
10
2026-07-15 via Nuitee
A
Angel family_with_children us
10
2026-07-15 via Nuitee
W
WALDA extended_group br
7
Hotel agradável, porém não precise de atendimento
Pros:

O Hotel é muito limpo, bem conservado

Cons:

Iniciou no momento de nossa chegada chegamos um pouco antes da meia noite! Bastante cansados! O único recepcionista do hotel estava ao telefone resolvendo algum problema com algum hospede! Esperamos por mais de 30’, sempre aprendi que devemos atender a pessoa que está presencial no local, tentamos por muito tempo que ele nos atendesse, quando finalmente quase 60’ depois, foi nos atender, nos disse que tinha que resolver alguns problemas, enfim… que horror, ficamos inconformados. Estavamos com fome e não tinha nem um restaurante, bar para nos atender, tudo fechado!
Um dia eu estava no banho e simplesmente a agua fria parou de sair da torneira, me queimei e não estava entendendo o que estava acontecendo ! Ligamos na recepção para entender o que estava acontecendo , ligamos varias vezes! Não conseguimos falar
Quando finalmente conseguimos, nos informaram que como a recepção estava cheia no presencial, eles não poderiam nos atender ate nao terminarem o presencial… ai, é interessante! Chego super tarde para fazer checkin e nao me atendem para atenderem ao telefone! E quando o contrário acontece, não me atendem ao telefone para atenderem o presencial… sinceramente!
O colchão estava muito afundado, bem ruim mesmo

2026-07-14 via Nuitee
P
pasquale couple pt
10
2026-07-14 via Nuitee
L
Luis couple pt
9
2026-07-14 via Nuitee
M
Mipecuc solo_traveller es
10
Pros:

Atención del personal

Cons:

No hubo nada negativo

2026-07-13 via Nuitee