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Facilities
Property facilities
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Electric bicycle charging station
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Fitness facilities (surcharge)
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Non-smoking rooms
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Air conditioning
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Swimming pool
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Restaurant
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Room service
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Terrace
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Family rooms
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Lift / Elevator
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Fax/photocopying
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Tour desk
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Soundproof rooms
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Facilities for disabled guests
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Ironing service
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Packed lunches
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Currency exchange
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Non-smoking throughout
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Kid meals
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Heated pool
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Outdoor furniture
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Coffee Shop on site
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Fruits
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Food delivered to guest room
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Process in place to check health of guests
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Face masks for guests available
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24-hour security
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Delivered food - securely covered
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Security alarm
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Key card access
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Mobile app for room service
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Aerobics
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ATM/banking
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Television in common areas
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Front desk (limited hours)
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Express check-in
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Free wired internet
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Snack bar/deli
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Access to nearby indoor pool
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Golfing on site
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Beach yoga on site
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Fitness facilities (surcharge)
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Internet access
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Housekeeping on request
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Wine release events
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Reception hall
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Covered parking
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Secured parking
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Garage
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Swimming nearby
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Water sports equipment
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Electric bicycle charging station
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Vegetarian menu options available
Review Highlights
Categories
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Property Description
Luxurious Accommodation
Princesa Plaza, located in Madrid's Argüelles District, offers elegant rooms featuring large reproductions of famous paintings. Rooms are spacious with seating areas, satellite TV, and air conditioning.
Fitness and Wellness
The hotel boasts the Holiday Gym fitness centre with a small indoor pool for aquagym classes. Guests can enjoy complimentary fitness classes and access to cardiovascular equipment.
Convenient Location and Services
Situated near Plaza España Square and the Royal Palace, Princesa Plaza offers car rental, currency exchange, and a helpful tour desk. Shuttle services can be arranged for a seamless travel experience.
Book now to experience luxury and convenience at Princesa Plaza in Madrid!
Please note that the hotel does not accept pets.
Please note that baby cots are available upon request and subject to availability for all rooms, except triple rooms.
Please note some special rules apply for the fitness center, to be consulted with the hotel.
Please note that the maximum capacity of the Deluxe, Superior y Panoramic Superior rooms is 3 guests.
Please note: Guests must indicate the ages of the children traveling with them.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
Property Policies
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Internet
WiFi is available in all areas and is free of charge.
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Pets
Pets are not allowed.
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Groups
When booking more than 9 rooms, different policies and additional supplements may apply.
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Parking
Public parking is possible on site (reservation is not needed) and costs EUR 27 per day.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 3 years old stay for free when using an available cot.
Children from 12 years old to 17 years old stay for € 40 per person per night when using an available extra bed.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Location
Guest Reviews
Alles was mooi
Het ontbijt was bijzonder lekker allemaal.
Dankjewel aan AL het personeel voor hun harde werk en vriendelijkheid.👍🙋♀️
Хороший отель.
Άνεση, καλαισθησία, καθαριότητα, πρωινό
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Muito bom o hotel em geral, com ótimo café da manhã e pessoal atencioso
Do restaurante no térreo, com um cardápio fraco e muito caro em comparação com os bons restaurantes de Madrid
La ubicación y las habitaciones, excelentes. Todo el conjunto esta muy bien
La comodidad del hotel
El ruido por las obras del edificio de al lado
This hotel has the potential to be excellent given its reasonable pricing with good appearance, but unfortunately it completely fails due to very poor service and attitude.
• As a Marriott Platinum member traveling with my family (including my pregnant wife and a baby), I requested a suite upgrade, which I am entitled to. The hotel did provide one, which I kindly offered to another family member traveling with me after being ensured by the front desk that my regular room would have a proper city view. What I received instead was a completely unacceptable view (see photo).
• I had contacted the hotel multiple times in advance and during check-in. Despite being told my room would be ready at 11:00 AM, I arrived at 9:00 AM and ended up waiting over two hours, which was extremely difficult given my family situation. This was after paying €28 per person for breakfast while waiting.
• The check-in experience was handled by Ms. Kautar – I strongly advise to avoid dealing with her. Her attitude was ironic and unprofessional, and several mistakes and omissions occurred during the process.
• Things escalated further when the Front Office Manager, Mr. Menendez, insisted on calling me. Instead of resolving the issue, the conversation lasted 30 minutes and made the situation worse:
• He informed me that he had reviewed video footage of my interaction at the front desk without my consent (which raises serious concerns).
• He defended his colleague’s behavior rather than addressing the issue.
• He told me they are not obliged to fulfill my requests.
• He accused me of asking for “free items” and told me not to raise my voice, while he himself was speaking over me.
• He mentioned staff were “shocked” because I removed the sofa bed setup — something I had already clearly requested in advance for space due to our baby.
• At one point, I was even told I could leave and get a refund — an unrealistic and irresponsible suggestion given I was traveling with a pregnant wife and a young child.
• Basic service failures continued: No one informed us that turndown service is not provided unless requested – extremely important when traveling with a baby. At around 10:00 PM, I requested towels and was told to come down and collect them myself. Only after explaining our situation did a kind staff member bring them upstairs. Housekeeping by mistake left only soaps and no body lotion. When my wife called, she was again told to come downstairs to collect it. Who exactly was expected to go downstairs? My pregnant wife with a sleeping baby in the room, or myself while in the shower?
Overall, the lack of empathy, professionalism, and basic service standards is shocking for a Marriott property. I am writing this review while still staying at the hotel to help other travelers understand what to expect.
This could have been a very good stay. The hotel had every opportunity to deliver a great experience, but instead made a loyal and valuable guest feel completely unwelcome.
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