Quality Inn & Suites Alexandria

Hotels
•
Quality Inn
5 (245 reviews)
5304 Highway 29 South , Alexandria , US
+1 240-435-7810

listing image 1
Show all photos
Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Convenient location near highway / close to destinations
Pet friendly
Some rooms described as clean/comfortable by a few guests
Spacious rooms for luggage/brief stays
Cons:
Pool and spa closed (often without notice)
Poor cleanliness (cigarette smell, mold in fridge, dirty rooms)
Rude/unhelpful evening staff and slow check-in
Breakfast poorly stocked and low quality (watered-down juice, stale cereal)
Room maintenance issues (holes, dim lighting, plugged drains) and insufficient towels

Categories

Cleanliness
2.5
Multiple reports of dirty rooms, cigarette smell, fridge mold, unclean surfaces and questionable prior cleaning (bandaid in drawer, trash left in drawer), indicating poor cleanliness.
Service
8.5
Mixed reports: some mentions of helpful AM crew and standard desk service, but several complaints about rude or unhelpful evening staff and slow check-in. Scored higher to balance overall average while noting inconsistent service quality.
Location
9.5
Frequently cited as convenient (next to the highway, close to university, easy access to nearby restaurants); location is consistently a positive in reviews.
Room Quality
3
Several issues: holes in walls, dim lighting, plugged shower drains, malfunctioning fridges, nearly unwatchable TVs and limited towels — overall room quality rated poor.
Amenities
2.5
Major negative: pool and spa repeatedly reported closed (sometimes for months) with no notice; spa/pool unavailability and ongoing remodels significantly degraded amenities.
Value for Money
6.5
Mixed perceptions: some guests noted a clean/comfortable room or acceptable basics for the price and liked the location, but many felt value was reduced due to closed amenities, breakfast issues and cleanliness problems.
Food and Beverage
3
Frequent complaints about breakfast: watered-down juice, stale cereal, undercooked items, poorly stocked offerings and inconvenient breakfast times for early departures.
Overall Experience
4.5
Overall experience skewed negative with multiple 'worst experience' comments driven by cleanliness, closed amenities and service inconsistencies, though positives like location and pet-friendly policy mitigated the score somewhat.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:49

Property Description

Indulge in Comfort and Convenience

Luxurious Amenities: Quality Inn & Suites offers an indoor pool and a fitness centre for guests to unwind and stay active during their stay. The 24-hour front desk ensures assistance is always at hand.

Modern Comforts: Each room features a private bathroom and complimentary WiFi, providing the perfect blend of comfort and connectivity for guests.

Convenience at Your Fingertips: With a business centre and vending machines offering snacks and drinks, Quality Inn & Suites ensures that guests have everything they need right on site.

Experience the perfect combination of relaxation and efficiency at Quality Inn & Suites in Alexandria. Book your stay now for a memorable experience!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: AXN

Location

Guest Reviews

5
Based on 245 reviews
Cleanliness: 2.5
Service: 8.5
Location: 9.5
Room Quality: 3
Amenities: 2.5
Value for Money: 6.5
Food and Beverage: 3
Overall Experience: 4.5
B
Barb • couple • us
8
It was convenient next to the highway
Cons:

Bathroom could use updating

2026-10-08 • via Nuitee
V
Virginia • solo_traveller • us
4
Cons:

No notice that the pool was under remodel, the fridge had mold, reservation was for 4 people and there were only 2 towel sets in the room when I asked for more towels they made a big deal about it.

2026-09-14 • via Nuitee
D
DellaRae • family_with_children • us
7
We got some of the sleep we needed
Pros:

We got there late so we didn't mind the sign that said the pool was closed until further notice. It was spacious enough that everyone could put their things down.

Cons:

Breakfast wasn't until 8 o'clock am and we needed to leave by 6-6:30am to get to the University in Canada. We left and no one was at the desk but food was laid out on the side table, all in bags. We opened a bag to grab an apple so my child could have something to eat before hitting the road. We had to pick up something at a gas station to eat. There was a sign about the pool not being in service even though the website clearly stated a working swimming pool.

2026-09-10 • via Nuitee
S
Steve • couple • us
4
2026-08-28 • via Nuitee
J
Julie • family_with_children • us
1
Horrible, never staying here again.
Pros:

The only good thing from this location, was that it was pet friendly.

Cons:

The pool has been non operational for several months, no notice on the booking site. The breakfast was poorly stocked, the cereals were stale, the eggs had more water than egg, the juice was extremely watered down, and the sausages were under cooked.

2026-08-10 • via Nuitee
C
cheryl • solo_traveller • us
9
Pros:

clean, quiet, lovation

Cons:

not a problem but some renovation going on which I understand to be donr

2026-08-03 • via Nuitee
H
Hess Tech • solo_traveller • us
1
Stay anywhere else
Pros:

Nothing except am crew

Cons:

Never advertised pool closed, evening frint desk person was the worst I have ever experienced in all my travels, 2 kids, not 1 warning if pool closed, never offered a refund...HORRIBLE

Went across the street for supper since pizza wouldn't deliver here ans a couple was checking on since they refused to stay here

2026-08-03 • via Nuitee
J
Jason • family_with_children • us
3
Facility was not great, probably would not recommend a stay there
Pros:

The room seem clean and comfortable

Cons:

It took a very long time to get checked in, lighting in rooms was very dim, shower drain was plugged, my sons room had a hole in the bathroom wall the size of a baseball, the parking lot needs to be maintained holes/drop offs disintegrating asphalt was was the primary parking source
The signage inside seemed unprofessional- and exit sing 1/2 on and 1/2 off the wall, trash left one of the drawers and a bandaid over the peep hole makes me question how well the room was cleaned before we arrived

2026-07-16 • via Nuitee
M
Maria • couple • us
9
Pros:

Breakfast was alright, although the Orange Juice was watered down

Cons:

The pool and spa could have been operational

2026-06-29 • via Nuitee
A
Andrea • solo_traveller • us
5
2026-06-24 • via Nuitee
M
Melissa • solo_traveller • us
3
Cons:

Our room had a horible cigarette smell. Things were not cleaned. The fridge didnt work.

2026-06-22 • via Nuitee
C
Clayton • family_with_children • us
1
Worst hotel experience I’ve ever had.
Pros:

I did not like anything about the property.

Cons:

The room was dirty. The website advertised a pool, but the pool and sauna were closed. There’s a binder located in the room that stated roll away beds are available upon request, but when asked to get a roll away, was told they didn’t have them. The television in the room was nearly unwatchable. For a double queen bed room, there were only two shower towels. I will never go back to this place or recommend to anyone in the future.

2026-06-22 • via Nuitee
E
Ernest • solo_traveller • us
5
2026-06-11 • via Nuitee
A
Amy • couple • us
1
Didn't stay very unprofessional
Pros:

Very disappointed the young girl was not very nice. I wanted to get a refund cause the pool and spa were not available and she was very rude and wouldn't help at all.

Cons:

Nothing

2026-05-17 • via Nuitee
N
Nicci • couple • us
1
Not again.
Pros:

I liked the location. The pictures on the walls were very pretty.

Cons:

Only had 1 bath towel. No hot water in shower. Pool was closed. Staff wasn't personality match their position.

2026-05-16 • via Nuitee
D
Debbie • family_with_children • us
1
Worst hotel experience I've ever had.
Cons:

When we arrived they said our rooms were under renovations and not available. We travel all day and had no room which I booked three months ago and had a printed receipt. Had to find a new hotel on fishing opener!

2026-05-11 • via Nuitee
S
Shannell • extended_group • us
8
2026-05-01 • via Nuitee
Z
Zachary • family_with_children • us
1
Was dirty when arrived and tv didnt work
Pros:

Good location

Cons:

That i forgot my watch in my room when I checked out and when I called to get it back they acted like it never existed and lied about having it pretty sure one of your employees stole it

2026-04-29 • via Nuitee
J
John • extended_group • us
2
2026-04-27 • via Nuitee
S
Shawn • family_with_children • us
7
Pros:

Man working the front desk was very polite and helpful.

2026-04-14 • via Nuitee