Hotel Rotary Geneva - MGallery

Hotels
MGallery
8.8 (1353 reviews)
18-20, rue du Cendrier , Geneva , ch

Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Friendly and helpful staff
Great central location
Cons:
Room decor is somewhat dated
Breakfast pricing is high

Categories

Cleanliness
8.44
The room was clean, but reports of dated decor indicate a need for updates.
Service
9.41
Staff were noted as friendly and helpful throughout the reviews.
Location
9.45
Central location with easy access to public transport and local attractions.
Room Quality
8.4
Rooms are spacious but show signs of wear; some guests found them tired.
Amenities
8.43
Standard amenities available; some noted a lack of certain gym facilities.
Value for Money
8.89
Good value considering location, though some criticized the breakfast pricing.
Food and Beverage
8.44
Breakfast received positive notes, but pricing could be considered steep.
Overall Experience
8.91
Overall a very good experience, with minor issues that did not overshadow the positives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-13 00:28

Property Description

Central Location and Convenience
Located in the heart of the city, Hotel Rotary Geneva - MGallery is just minutes away from major attractions such as Cornavin Train Station and Lake Geneva, offering unparalleled convenience for guests to explore the city easily.

Luxurious Accommodations and Dining
Experience a stay in air-conditioned rooms equipped with modern amenities like a 43" flat-screen TV, minibar, and complimentary water bottles. Indulge in delicious French cuisine made from fresh ingredients at the L'Artisan restaurant, or unwind at the hotel bar by the cozy fireplace.

Complimentary Wellness Facilities and City Access
Enjoy complimentary access to the fitness centre and sauna during your stay. Additionally, guests receive a free city ticket for convenient travel on Geneva's public transport, including the airport train.

Ready to experience luxury and convenience at Hotel Rotary Geneva - MGallery? Book your stay now!

Important information:

Please note that the restaurant is closed on Saturdays and Sundays. Breakfast is available on these days.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Parking is subject to availability due to limited spaces.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: GVA

Location

Guest Reviews

8.8
Based on 1353 reviews
Cleanliness: 8.44
Service: 9.41
Location: 9.45
Room Quality: 8.4
Amenities: 8.43
Value for Money: 8.89
Food and Beverage: 8.44
Overall Experience: 8.91
M
Maria Claudia solo_traveller co
9
Beautiful Geneva
Pros:

Breakfast was delicious and also the personal 🥰

Cons:

The noice outside for the building construction

2026-07-25 via Nuitee
B
Bertrand couple ca
10
2026-07-24 via Nuitee
A
abdulaziz family_with_children sa
8
2026-07-23 via Nuitee
S
Singa solo_traveller fr
9
2026-07-23 via Nuitee
I
Ilia solo_traveller ru
8
2026-07-21 via Nuitee
A
Annette solo_traveller de
8
2026-07-21 via Nuitee
S
Sarah couple fr
2
Pas à la hauteur d’un 4 étoiles
Pros:

L’emplacement

Cons:

La qualité du service, les travaux, le confort

2026-07-19 via Nuitee
O
Omar solo_traveller ae
10
Pros:

I stayed at Rotary Hotel recently and wanted to recognize Soufiane at the front desk. He was consistently helpful throughout my stay, quick to assist with anything I needed, and handled everything professionally.

Polite, efficient, and a genuine asset to the team. Made the whole stay easier.

Recommend the hotel, and if Soufiane’s at the desk, you’re in good hands.

2026-07-19 via Nuitee
J
Jonas couple se
7
Nice in Geneva
Pros:

Excellent location, very nice breakfast and staff

Cons:

Small elevator and low ceiling

2026-07-19 via Nuitee
F
Fatima couple ae
2
إقامة متعبة و ليس مريحه
Pros:

قرب الفندق من السنتر و المطاعم

Cons:

التكييف ضعيف ، لاتوجد مواقف للسيارات ، الفندق لايوجد به عازل للصوت ، نسمع صوت الرعد مساء و نسمع صوت التصليحات و البناء صباحا و أصوات السيارات ، بناء مبنى بجوار الفندق بالضبط ازعاج من الساعة 6 صباحا ، ممن لايرغب بالنوم و الراحة يحجز في فندق روتاري ، لا انصح بالاقامه فيه أبدا

2026-07-18 via Nuitee
A
Alexander couple no
7
Pros:

Nice location. Friendly staff.

Cons:

You should be aware of construction-work outside.(2026)

2026-07-13 via Nuitee
H
Hiba solo_traveller fr
10
Pros:

Parfait je recommande !!!

2026-07-13 via Nuitee
H
helen extended_group gb
8
2026-07-13 via Nuitee
M
Maryann solo_traveller gb
10
Pros:

The rooms were spacious and beds very comfortable. Breakfast was fantastic with lots of selection. The location was perfect for sightseeing on foot and only a few minutes from the station too. Staff were very friendly.

Cons:

Nothing

2026-07-11 via Nuitee
N
Niloufar family_with_children ie
2
Pros:

The hotel itself is well-designed, and the room was aesthetically pleasing and looked very nice.

Cons:

The hotel is located directly in front of an active, loud construction site, and we were assigned a room facing it without any prior warning. In a seemingly deceptive move, the staff deliberately closed the curtains before our arrival so we wouldn't immediately see the site outside. My 8-year-old son and I were startled awake right at 7:00 AM by loud drilling. When I called the front desk to complain, they were dismissive, offering a weak apology and claiming "sometimes there is noise, sometimes there isn't." While the noise slightly improved after my call, I shouldn't have had to complain in the first place. A professional hotel should proactively take care of its guests by being transparent and offering a room on a quieter side of the building upfront. Instead, they hid the problem behind closed curtains and waited for us to complain. Completely unacceptable customer care.

2026-07-07 via Nuitee
&
"المستشار" solo_traveller sa
9
Pros:

الفندق نظيف وموقعه قريب من بحيرة جنيف 5 دقائق مشي، وقريب منه سوبرماركت، كذلك المقاهي والمطاعم قريبه.

Cons:

المواقف محدوده جداً ولازم بحجز قبل ما تجي، لكن فيه مواقف عامه قريبه 5 دقايق مشي. لايوجد شطاف في الحمام اعزكم الله.

2026-07-04 via Nuitee
M
Mark solo_traveller au
10
Great staff and great location.
Pros:

The best staff of any hotel anywhere.

2026-07-01 via Nuitee
D
Daniel solo_traveller gb
5
2026-07-01 via Nuitee
Y
YakupDinler Solo travel Urgup, Nevsehir Province, Cappadocia
2
Extremely Unprofessional Handling of a Confirmed Reservation
Pros:

I had a confirmed prepaid reservation at Hotel Rotary Geneva MGallery for April 8 to 11, 2027.

Yesterday, exactly one week after making the reservation, the hotel contacted me claiming that the booking had been accepted due to a “technical issue” and that the dates should have remained closed because the hotel was fully booked. They then informed me that the reservation would need to be cancelled.

As a hotelier myself, I found this explanation completely unacceptable and highly unprofessional. Reservation systems, channel managers, blackout dates and availability controls are standard parts of hotel operations. A confirmed prepaid reservation should not be cancelled afterwards because of an internal mistake.

The timing made the situation even more concerning, as the dates coincide with Watches and Wonders in Geneva, a period of very high demand. What makes the explanation even harder to accept is that friends of mine who made reservations at the same hotel one or two days after me did not receive any cancellation notice. The only apparent difference is that their reservations were made at higher rates. From a guest’s perspective, this raises serious questions about whether the cancellation was truly due to a technical issue, or whether it was simply a commercial decision.

I replied to the hotel directly and clearly stated that I did not accept the cancellation. Unfortunately, they did not even have the courtesy to respond. Accor Customer Care did not respond either...

Thankfully, the online travel agency through which I booked handled the matter much more professionally. Because of my membership status with them, they assisted me and rebooked me at another hotel in Geneva, one that is actually much better, while honoring the same rate. Their handling of the situation only made the hotel’s behavior look even worse.

For a property carrying the MGallery and Accor name, this level of service and accountability is extremely disappointing. Mistakes can happen in hospitality, but ignoring a guest after attempting to cancel a confirmed prepaid reservation is not acceptable.

Based on this experience, I would avoid this hotel at all times. Trust is essential when making a hotel reservation, and this property has failed completely in that regard.

2026-06-30 via Tripadvisor
J
Jean-louis couple fr
10
2026-06-21 via Nuitee