Best Western Cy-Fair

Hotels
•
Best Western
6.5 (143 reviews)
20035 Northwest Fwy , Houston , US
+1 281-890-2299

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Friendly, helpful staff (multiple mentions, specific praise for Clifton)
Good location for dining/central access
Generally clean rooms reported by several guests
Good value for the price
Breakfast available and often praised
Quiet and comfortable rooms for many guests
Basic toiletries provided
Cons:
Strong unpleasant odors in some rooms (animal urine, cigarette smoke)
Rust and visible repair marks in bathrooms and ceilings
Sketchy neighborhood concerns: homeless people around property and shared driveway with gas station
Manager dispute over deposit reported by one guest
Sticky floors and maintenance issues (loose bowl, key card deactivation)
Limited breakfast variety
Pool closes earlier than some guests expect
Occasional rude morning staff reported

Categories

Cleanliness
4.5
Mixed reports: several guests praised clean rooms, but multiple serious cleanliness issues were reported (strong chlorine/urine smells, cigarette smoke, sticky floors, visible rust and ceiling repair marks).
Service
8.5
Generally strong service: multiple guests called staff friendly and helpful (specific praise for employee 'Clifton'); isolated reports of morning staff rudeness and one dispute with management about a deposit.
Location
6
Location is convenient to food and central for many guests, but several reviewers noted a sketchy surrounding area (gas station next door, homeless people on property, safety/parking concerns).
Room Quality
5.5
Rooms described as clean and comfortable by some, with basic amenities provided, but others reported odors (animal urine, smoke), loose fixtures, rust near shower vents and key-card reliability issues.
Amenities
6
Basic amenities present (breakfast, toiletries, pool), but guests noted limited breakfast variety and the pool closing earlier than expected; overall serviceable but not extensive.
Value for Money
8
Several guests explicitly called it good value and recommended considering price; positive comments about quietness and fair accommodation for the rate.
Food and Beverage
6.5
Breakfast generally described as 'very nice' or 'fair' and appreciated by many, though some requested more variety and one report of cold coffee/lobby beverage issues.
Overall Experience
7
Overall mixed-positive: friendly staff, convenient location and acceptable rooms for the price lead many to recommend a return, but persistent cleanliness and neighborhood safety concerns temper the experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:06

Property Description

Outdoor Pool and Spacious Rooms
The Hampton Inn Houston Northwest boasts an inviting outdoor pool perfect for a refreshing dip, and spacious rooms equipped with modern amenities like a flat-screen cable TV and free Wi-Fi.

Convenient Amenities
Each room at this hotel offers a comfortable seating area, large work desk, coffee maker, hairdryer, and complimentary bathroom essentials, ensuring a relaxing stay for all guests.

Business Center and On-Site Gym
With a business center for corporate travelers and an on-site gym for fitness enthusiasts, this Houston Hampton Inn caters to all your needs during your stay.

Ready to experience comfort and convenience at Hampton Inn Houston Northwest? Book your stay now for a memorable visit!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.

Please note that carrying a weapon on hotel premises is prohibited and violators may be subject to arrest for criminal trespass under applicable law.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: HOU

Location

Guest Reviews

6.5
Based on 143 reviews
Cleanliness: 4.5
Service: 8.5
Location: 6
Room Quality: 5.5
Amenities: 6
Value for Money: 8
Food and Beverage: 6.5
Overall Experience: 7
C
Chisolm • couple • us
9
2026-11-06 • via Nuitee
C
Christian • couple • us
1
2026-11-05 • via Nuitee
J
Juan • extended_group • mx
9
2026-11-01 • via Nuitee
B
Breanna • couple • us
10
2026-10-31 • via Nuitee
B
Beverly • solo_traveller • us
10
Very nice stay
Pros:

Great location and breakfast was very nice

Cons:

I have no complaints

2026-10-26 • via Nuitee
C
Christine • extended_group • us
4
It serves a purpose.
Cons:

Its a very old outdated hotel that could use a renovation or a paint job. As there was rust in the bathroom by the vents.

2026-10-25 • via Nuitee
A
Adolfo • couple • us
7
Will return due to its location and fair accommodation conditions
Pros:

The breakfast menu option was fair. The room was clean and comfortable.

Cons:

Perhaps the bathroom shall be maintained from rusty conditions around the shower doors and propely painted around the shower ceiling. Also, the bowl was losses while in used.

2026-10-19 • via Nuitee
K
Kurt • extended_group • us
4
Bad location, too many homeless people and cars, vehicles cutting thru parking lot.
Pros:

No comment.

Cons:

Too many homeless people passing thru and or hanging out in parking lot. didn't really felt comfortable leaving my vehicle in parking lot overnight.

2026-10-15 • via Nuitee
K
Kou • couple • us
9
Good value.
Pros:

Nice and quiet. Very clean.

Cons:

There's a gas station that shared a driveway with this hotel. Travel lodge was behind this hotel. A lot of sketchy looking people were around the property.

2026-10-14 • via Nuitee
D
Dwight • couple • us
10
2026-10-14 • via Nuitee
C
Chenell • couple • us
1
Welcome to the jungle
Pros:

Nothing

Cons:

People hanging out all times of the night. Room reeked of cigarette smoke.

2026-09-16 • via Nuitee
A
Arazai • extended_group • us
6
Pros:

Está limpio

Cons:

Tiene mal ambiente en los alrededores

2026-09-15 • via Nuitee
A
Aliyah • solo_traveller • us
10
2026-09-15 • via Nuitee
A
Alexis • solo_traveller • us
1
Stole my depositoney
Pros:

....

Cons:

I didn't like the fact that the manager lied about some things so they could keep my deposit I have 4 kids and they lied on my kids so they could keep us from getting another night and kept money that we needed at the time . Would not recommend they will lie to keep you from extending it .

2026-09-12 • via Nuitee
D
Daniel • couple • us
9
2026-09-06 • via Nuitee
E
Elijah • couple • us
10
2026-09-04 • via Nuitee
L
László • couple • hu
8
Ár-érték figyelembevételével ajánlom!
Pros:

A személyzet segítőkész volt, a szoba megfelelő méretű, felszerelés rendben, minden volt.

Cons:

A szobában nagyon erős klórszag volt, a plafonon javítás nyomai látszottak, amelyek nyoma az alatta lévő fali lámpán is vastagon látszottak.

2026-08-30 • via Nuitee
E
Estela • solo_traveller • us
1
2026-08-18 • via Nuitee
M
Mary • solo_traveller • us
7
2026-08-10 • via Nuitee
Y
Yesenia • family_with_children • us
10
2026-07-11 • via Nuitee