The Connally Hotel Downtown Atlanta, an Ascend Collection Hotel

El wifi nunca anduvo. Solo funcionaba un asensor y tenía que usar la escalera. Te cobran un extra muy caro.

The beds were comfortable enough but the sofa bed was poorly sprung with a ridge in the base that cut into one's back.

When we arrived at the hotel, the man at the front desk treated us as if he were doing us a favor.

During the three days we stayed there, only one elevator was working, even though it was during the World Cup and the hotel was very busy.

The breakfast was terrible. There was almost nothing to eat, the coffee was awful, and all the plates, cups, and cutlery were disposable plastic.

On the first morning, the woman in charge of the breakfast area actually scolded us because we hadn’t cleared our table ourselves. Isn’t that supposed to be part of the service we’re paying for?

On another occasion, a different receptionist also treated us very rudely.

Overall, the staff’s customer service was extremely poor. That’s simply unacceptable for a hotel of this standard.

I do not recommend this hotel at all. For the amount of money we paid, you can find much, much better hotels in the same area with far better service and overall value.

No se realizó el servicio de habitación no fue limpiada

When we arrived at the hotel, the man at the front desk treated us as if he were doing us a favor.

During the three days we stayed there, only one elevator was working, even though it was during the World Cup and the hotel was very busy.

The breakfast was terrible. There was almost nothing to eat, the coffee was awful, and all the plates, cups, and cutlery were disposable plastic.

On the first morning, the woman in charge of the breakfast area actually scolded us because we hadn’t cleared our table ourselves. Isn’t that supposed to be part of the service we’re paying for?

On another occasion, a different receptionist also treated us very rudely.

Overall, the staff’s customer service was extremely poor. That’s simply unacceptable for a hotel of this standard.

I do not recommend this hotel at all. For the amount of money we paid, you can find much, much better hotels in the same area with far better service and overall value.

Parking isn't free

There is an automatic door that only opens for security or someone that already has a keycard for their room; as such, entering the building for the first time is contingent on someone being there to let you in.

The temperature conditions of the lobby were almost worse than those outside, as it was 82°F and muggy within the lobby, which certainly did not help anyone feel comfortable upon first arriving. Considering that the city was rather hot at the time and even convenience stores run their air conditioning to a comfortable degree, I don't understand what management is up to here.

Elevators were incredibly slow to arrive, but that's a minor complaint. There was an $80/night security deposit for the room that was not clearly stated on the Booking page, which will easily reduce the budget of an unaware traveler.

I had obtained a double-king suite for $372.86 to use for two nights. Upon arriving in the room, it was easily above 75°F. My friend and I turned the AC down to 60°F to push the cooling, but the system did not keep up nor bring it to a relieving temperature, no less anything comfortable. I realized that I had purchased a disability-compliant room, which explained why the shower did not have a door nor was there a tub; this is my fault. However, the shower only had hot water for maybe fifteen minutes at most, which is a hard sell when one must walk in hot weather to get to their planned destinations.

The room had pre-existing damages to the cabinet of the "kitchenette," which was composed of a sink, mini-fridge, and coffee maker. I do not recall if there was a microwave. The room also smelled slightly of mildew. The provided trash can was the size of an office wastebasket. The tap water was sub-par. The beds were uncomfortable and hard, the pillows provided were strangely lumpy and seemed to resent having to support a person's head, and there was one blanket and draft sheet per person.

I was also advised to stay off the...

It was clean for the most part

Nos quedamos 4 noches y nunca nos hicieron la habitación, tuvimos que pedir toallas en la recepción por qué no las reponían.
El desayuno muy austero, terminamos comprando en el súper y desayunábamos en la habitación, y el wifi pésimo. El personal no fue muy amable.

La atención.
Cuando fuimos a las 9 a desayunar no había más nada.
No fueron a hacer la pieza.
No andaba wifi.
No andaba asensor.
La atención de las personas en el desayuno.

Nos robaron pertenecías que habíamos olvidado al salir llamamos a las 3 horas de irnos y nos dijeron que no había nada
No funcionaban los elevadores tuvimos que subir 7 pisos con los equipajes
En la mañana quisimos bañarnos y no había agua caliente nos bañamos con agua helada
Pésima todo