Sandman Hotel & Suites London Downtown

Hotels
•
Northland Group
7.2 (331 reviews)
374 Dundas St, London, Ontario, N6B1V7 , London , CA
+1 519-661-0233

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Pets allowed

Facilities

Free breakfast
Fireplace in lobby
Free WiFi
24-hour front desk
Luggage storage
Elevator
ATM/banking
Conference space
Downhill skiing nearby
Cross-country skiing nearby
See all facilities

Review Highlights

Pros:
Friendly staff
Decent breakfast options
Cons:
Cleanliness issues
Sketchy location

Categories

Cleanliness
6.3
Concerns about dirty carpets and smells in hallways.
Service
7.8
Staff were mentioned as friendly and accommodating.
Location
6.8
Many reviews mentioned the presence of sketchy characters and homeless individuals.
Room Quality
6.8
Rooms are clean but outdated, with issues like noise and window ventilation.
Amenities
7.3
Breakfast options were decent; however, vending snacks and ice machines were reported broken.
Value for Money
7.3
Price felt reasonable for the overall experience, but some expected more.
Food and Beverage
7.8
Variety of breakfast options available.
Overall Experience
7.5
Mixed feelings about the hotel, balancing positives with safety concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 00:53

Property Description

Experience comfort and convenience at the Sandman Hotel & Suites London Downtown, where modern amenities meet exceptional service.

Complimentary Breakfast
Start your day right with a complimentary full breakfast served on weekdays from 6:30 AM to 9:30 AM and weekends from 7:00 AM to 10:00 AM, ensuring you are fueled for adventure.

Comfortable Accommodations
Choose from our 109 air-conditioned rooms featuring refrigerators, LCD televisions, and complimentary wireless internet access, perfect for both relaxation and productivity.

Flexible Event Space
Whether planning a business meeting or a special event, our conference space and meeting rooms are equipped to cater to your needs, with the added convenience of a business center and dry cleaning services.

Book your stay at Sandman Hotel & Suites London Downtown for an unforgettable experience in the heart of the city!

Important information:

  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YXU

Property Policies

  • Pets

    Maximum number of pets per room 2

  • Pets

    Only dogs and cats are allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • Pets

    Pet max weight (per pet) in kg is 16

See all policies

Location

Guest Reviews

7.2
Based on 331 reviews
Cleanliness: 6.3
Service: 7.8
Location: 6.8
Room Quality: 6.8
Amenities: 7.3
Value for Money: 7.3
Food and Beverage: 7.8
Overall Experience: 7.5
W
WHITE • couple • ca
3
We won't return unless you upgrade your facility to accommodate clients with accessible issues
Cons:

Asked for an accessible room and was told np in email. When got there, apparently they are renovating but there are no accessible rooms, ie walk in shower and taller toilets. Also there wasn't an electrical outlet in bedroom to plug in cpap machine. One outlet not near bed with a power bar and electrical cord was attached and placed under carpeting to one side with the air conditioner plugged into it. This is totally unacceptable and could probably be a fire hazard
In this day of aging clients this property is not looking out for seniors in mind or others wkth health issues
We will not be returning to this property. I will say that we were offered to go elsewhere, but it wasn't easy at that time to look elsewhere. The staff did upgrade us, but it wasn't a perfect solution

2026-08-07 • via Nuitee
K
Koos • extended_group • ca
5
Pleasant stay, breakfast was decent and coffee very good.
Pros:

Close to downtown- unfortunately is past few months the homeless and drug problems expanded their area into the adjoining streets and Sandman is at the edge of it all. Not their fault and they have very good security and card access program in place. Kudos to Sandman.

Cons:

Close to downtown- unfortunately is past few months the homeless and drug problems expanded their area into the adjoining streets and Sandman is at the edge of it all. Not their fault and they have very good security and card access program in place. Kudos to Sandman.

2026-08-05 • via Nuitee
P
pennie haskim • solo_traveller • ca
10
2026-08-03 • via Nuitee
S
santosh • solo_traveller • ca
5
2026-08-02 • via Nuitee
A
Amy • couple • ca
6
2026-07-20 • via Nuitee
C
Courtney • couple • ca
10
The woman at the front desk was lovely all cleaning staff were super friendly as well
Pros:

we got a complimentary upgrade to a suite

Cons:

Homeless shelter next door but they keep to themselves

2026-07-19 • via Nuitee
L
Lanaya • couple • ca
6
It was a good but not the safest place outside of the room.
Pros:

The parking amenities.

Cons:

Location/surroundings

2026-07-17 • via Nuitee
R
Rowan • solo_traveller • us
8
2026-07-16 • via Nuitee
B
Bryan • solo_traveller • us
8
2026-07-13 • via Nuitee
T
Tiborné • solo_traveller • hu
8
2026-07-12 • via Nuitee
J
Jeff • couple • ca
7
Good stay. Room was as expected. Location is within walking distance to many restaurants attractions.
Pros:

Good location. Within walking distance to main stops for our visit.

Cons:

The shelter next door is definitely a negative unfortunately.

2026-07-08 • via Nuitee
G
Giovanni • couple • ca
7
2026-07-08 • via Nuitee
E
Emily • couple • ca
8
2026-07-06 • via Nuitee
E
Emily • couple • ca
8
2026-07-06 • via Nuitee
L
Lynn • couple • ca
9
2026-06-30 • via Nuitee
M
Mary • extended_group • ca
9
It was the best place to stay.
Pros:

Room was comfortable and quiet. It was close to the venue we were attending.

Cons:

The price for the room.

2026-06-30 • via Nuitee
A
Anna • couple • ca
9
2026-06-29 • via Nuitee
M
mutiu olabiran • solo_traveller • ng
9
A delightful stay
Pros:

The environment and the courteous staff, in particular the front desk lady, Smriti.

Cons:

Non availability of porters.

2026-06-23 • via Nuitee
S
Simons • family_with_children • ca
4
expensive and not great experience being right next to a Homeless drug place
Cons:

elevators were slow if not on service

2026-06-23 • via Nuitee
A
Ashley • solo_traveller • ca
9
Pros:

Excellent staff, clean, quiet. Easy check In. Great location to walk to dinner

Cons:

Bad neighborhood felt unsafe outside right around hotel.

2026-06-21 • via Nuitee