The H Boutique Hotel

When I booked through Booking.com, breakfast was advertised at £12. However, upon arrival the General Manager on reception, informed us that breakfast would actually cost £15. I couldn't actually book the room with breakfast included and said this was becasue they'd have to pay extra commission to booking.com.
When we reached our room, the information provided there clearly stated that breakfast was £12. I showed this to the receptionist, but her response was dismissive, stating that the information was "old." She then said we could have breakfast for £12 only if we sat outside with non-resident guests and paid extra for tea and coffee.
This made little sense, particularly as complimentary tea and coffee were already provided in the room. Rather than continue the discussion, we chose not to have breakfast at the hotel and ate elsewhere instead.
I have since noticed that other guests have raised similar concerns regarding breakfast pricing. Clear and consistent information should be provided across all booking platforms, reception, and in-room materials to avoid confusion.
The hotel's website states: “Hospitality is our passion, ensuring your stay is memorable!” Unfortunately, our stay was memorable for the wrong reasons. I found the receptionist to be unfriendly, unhelpful, and lacking the customer service skills expected in a hospitality environment.
Attention: I would suggest either ensuring that your website's hospitality message is reflected in the service guests actually receive, or addressing the standards of customer service being delivered by your management team.
Also be aware that our room overlooked the side of the Co-op, which wasn't a particularly pleasant view.

All good

parking can be trick ybut the staff will help you out

External Council owned car parks, "nightmare" no card only app.....

The price! I think it was overpriced at £250 for 1 night without breakfast.
The breakfast took ages - I appreciate it's cooked to order but it was much longer than expected. My yoghurt came out at the same time as my cooked breakfast! The staff were friendly but it felt very disorganised.

The water pressure in the shower was bad. Between the Haddon suite and the reception, there are no doors so you can hear a lot, loud conversations between the staff especially.

I'd stayed here before in a beautiful spacious room (which is why I returned), but this time the room was tiny, and there was noise outside the room from 5am (from a business at the back of the hotel). I found it impossible to sleep after that time. The price of the room was much more than I'd normally pay, so I felt robbed!

Our room overlooked the town public toilets. The wine and cheese shop was closed the four days we were there. The receptionist was on vacation and we couldn’t get any help before 10 am and after 5 pm. The towels were changed and the duvet was pulled up every day but otherwise the room was not cleaned and the garbage was not emptied every day.

Nothing to dislike.

Breakfast price for residents not explained to us at any point, it is cheaper to eat breakfast as a non-resident for what we ordered. Turned out to be £15 pp not written on menu or on booking paperwork or mentioned on check in or when we ordered breakfast. Very misleading.

Couldn’t stay longer!!