Novotel Newcastle Airport

Hotels
Novotel
8.7 (1851 reviews)
Ponteland Rd, Kenton , Newcastle upon Tyne , gb

Children allowed
Pets allowed

Facilities

Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Convenient location
Friendly staff
Comfortable rooms
Good value
Cons:
Cleanliness issues
Limited menu options
Maintenance issues with lifts

Categories

Cleanliness
8.31
Some guests mentioned cleanliness positively, while others noted issues like smells and dirty marks.
Service
9.08
Guests consistently praised the helpful and friendly staff.
Location
8.92
Conveniently located near the airport with easy access, noted positively by many.
Room Quality
8.57
Most guests found the rooms comfortable and spacious, with minor maintenance issues reported.
Amenities
8.8
Amenities were described positively, with mentions of pleasant bar areas and good facilities.
Value for Money
8.66
Good value was a common descriptor, along with some comments on trade-offs for price.
Food and Beverage
8.41
Food options received mixed reviews; breakfast was praised, but some limited options were noted.
Overall Experience
8.88
Many guests expressed a desire to return, indicating a generally positive experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 13:03

Property Description

Convenient Location
Novotel Newcastle Airport Hotel is just a 5-minute drive from the airport and 10 minutes from Newcastle city centre.

Modern Amenities
Enjoy spacious rooms with LCD TVs, work desks, and private bathrooms for your comfort.

Dining Options
Indulge in international cuisine and snacks at the stylish restaurant and bar, with 24-hour room service and daily breakfast buffet.

To experience convenience and comfort at Novotel Newcastle Airport Hotel, book your stay now.

Important information:

Please note that guests under 18 must be accompanied by parents or legal representatives. Third person named by parents must present their written authorization (certified signature).

The credit card used to book must be presented on arrival.

Parking is only available for the duration of the stay.

When booking more than 3 rooms, different policies and additional supplements may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: NCL

Property Policies

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 15 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs GBP 6 per day.

Location

Guest Reviews

8.7
Based on 1851 reviews
Cleanliness: 8.31
Service: 9.08
Location: 8.92
Room Quality: 8.57
Amenities: 8.8
Value for Money: 8.66
Food and Beverage: 8.41
Overall Experience: 8.88
J
jonathan couple gb
5
2026-03-14 via Nuitee
P
phil family_with_children gb
10
2026-03-13 via Nuitee
S
Samaila family_with_children gb
8
2026-03-13 via Nuitee
J
James solo_traveller gb
9
Great location
Pros:

Location just off A1 and next to a retail park with plenty of shops.

Cons:

That the toilet was in a separate room to the bath/shower and sink.

2026-03-13 via Nuitee
L
Lynn-marie family_with_children gb
10
Pros:

The hotel and staff were lovely and very friendly the rooms were spacious and kept to a high standard, the bar staff were entertaining and good conversations the front off house were very professional and polite and accommodating when asking questions or needed a top up of tea and coffee,

2026-03-13 via Nuitee
A
Agnew couple gb
9
The staff were really helpful and friendly
Pros:

Location

Cons:

The full English Breakfast wasn’t up to standard

2026-03-13 via Nuitee
S
SUSAN solo_traveller gb
8
2026-03-13 via Nuitee
T
Taylor couple gb
10
2026-03-12 via Nuitee
W
Wake couple gb
10
Pros:

Staff were very friendly and nothing but helpful and pleasant towards the customer .Room and facilities were very good also breakfast was exceptionally good for all types of people with the amount of different choices available very good value.

Cons:

Nothing

2026-03-12 via Nuitee
K
Krzysztof solo_traveller pl
9
2026-03-12 via Nuitee
L
Liz couple gb
9
2026-03-12 via Nuitee
A
Amanda solo_traveller gb
8
Nice rooms and good value in good location
Pros:

Nice big room with bath

Cons:

Weird entrance.

2026-03-11 via Nuitee
A
Akbar couple gb
7
2026-03-11 via Nuitee
J
john couple gb
7
Don’t think I would come back
Pros:

Location to airport

Cons:

Very basic - No soul

2026-03-11 via Nuitee
S
Sean family_with_children gb
8
2026-03-10 via Nuitee
L
Lewis couple gb
8
2026-03-09 via Nuitee
S
stephen couple gb
4
Very disappointed
Pros:

Room very clean ,reception staff very good and helpful,bar staff polite

Cons:

Breakfast was atrocious,undercooked and cold food,waited nearly 10 mins for some items to be replaced was informed by a member of staff that it had all been probed and was ok .As a retired head chef I think the restaurant staff need to have more training in cooking and presentation.

2026-03-08 via Nuitee
E
Emma solo_traveller gb
9
Pros:

Staff were friendly and helpful, lovely breakfast. Rooms were a good size, a choice of pillow in the room. Free parking as long as you register your registration. Close to the metro

2026-03-08 via Nuitee
M
MUFC solo_traveller gb
6
Pros:

The desk staff were fantastic as always, and polite.

Cons:

The shower wasn't in the best condition, there were other occupants that were up in the early hours being quite loud watching news at 1am.

2026-03-08 via Nuitee
C
craig family_with_children gb
9
Pros:

Quiet overnight stay for my daughter's gymnastics competition in the area

Cons:

Nothing

2026-03-08 via Nuitee