a&o Hostel Milano Ca Granda

Staff is nice

Nice hotel

Did early check with additional fees which was ok. Private Room was of decent size, clean but no charger switch near bed, there was just 1 in bedroom and another in bathroom. Breakfast NOT worth, just 2 types of bread, rolls, basic salad, 2 juices, and just uncut apple in the name of fruits. No self service kitchen. Few public transport options were available between 300-500 meters. Overall property was decent but other facilities were just okayish.

Good

Nice staff. Good location. Easy to the center.

The hotel and staff were excellent. However, the are behind the hotel looks dirty and unsecured.

I would not recommend this hotel. The room was dirty upon arrival and was never cleaned during our entire stay — no cleaning services were provided at all. The Wi-Fi didn’t work, and despite asking twice at reception for proper towels, we were only given small face towels. The staff claimed they don’t have body towels, which is unacceptable for any hotel. Overall, poor cleanliness, no basic amenities, no room cleaning, and unhelpful service — a terrible experience in Milan.

This hotel is in really bad shape. The whole place needs renovating as everything in the place is worn out and tired. Although the rooms were kept clean and the bed and towels changed regularly on our 10 day stay, the furniture, the carpets etc in the entire place has had it.Rooms are shabby and drab. A honest comment in saying this is not a nice place to stay. The breakfast food was rubbish, so much so, we used the cafe across the road for coffee and croissants instead of the hotel. The location is not great either as you need two metro's to get into the city centre. It's not the worst place we've stayed, but comes very close. Mostly the staff are very nice, polite and helpful. A mistake in booking this not to be repeated.

The hotel is close to the metro so easy to get into the city. However the quality of the room was shocking. The plug sockets and electricity in our first room did not work. Once moved rooms our room key stopped working a total of seven times on our three day stay. The elevator was broken as well.

The hotel is in Good location close to the metro that quickly got us into the city.
Warm welcome and the hotel and room were very clean and tidy.

Small rooms but we did have 4 people. We all slept well.

Good breakfast and plentiful.

Happily stay again.

It was a pleasure stay. Room was clean and staff were helpful whenever we needed. Thanks

Didn’t like the fact we had to queue and get a new key card every time we went out and came back, not convenient at all and only one staff at reception at anyone time!

Old hotel with helpful staff for early check in but no internet for 3 days.

We were they at the end of March, which sadly meant hot rooms with no A/C options. We had asked, but were told that A/C will only be available in summer

Was there for 1 night only. While there was no long cue at the check in ( 2 person in front of me) it took ~25 mins to check in. The room was not clean, floor and study table were dirty, i did nt dare to sleep umder the sheets so spend the night on top of the sheet.
When i provided feedback to the reception, the reaction was: oh ok, Thanks. Not really the hospitality and reaction one may expect from an ALL chain.

This hotel is far from the city center but has a underground station nearby (M5), so you can reach easily every part of Milan; nice and cheap restaurants around, good breakfast and nice people taking care of you. If you like to run or jogging, there is a gigantic (640 hectares) park not far (1,5km), called the Parco Nord Milano - I tried and it's very good for medium to long distances. The minus - the rooms, though comfortable as usual with Novotel, could use some refurbishment since they look outdated. I'd say this hotel, together with the nearby Ibis, will enter renovation soon. The shared areas, however, look nice.

Very polite and helpful staff.

Very nice hotel located in Milano Ca’Granda area. Hotel has amazing rooms with mini refrigerators. Has a great bar and restaurant. Near M4 Metro line and close to a huge Shopping Mall that has great stores, restaurants, bars, Movie Theatre, and more. Definitely recommend! Staff was very nice and welcoming.

Superrrr! Everyone amazing !! Wonderful stay, spacious room,comfy bed. Less than 10 minutes from metro ca granda, easy to get to city centre. Breakfast has lots of choices and the Front office team is always ready to help! Thanks, really recommended

This one may be the worst Novotel I've ever been. The welcome desk is quite OK but the building is old. The room is old with some wall peeling off. The bar was surprisingly bad. The waitor had always a sad face and extremely impatient. The waitress was so busy: when we ordered a red wine, she asked us if it was ok to serve in paper cups... What? Not offensive to other people in this hotel. But these bad experences really impacted our mood during our journey.